If Yelp.com permitted me to award a 10-star rating, I would award Sound Rooter & Plumbing ("Sound…read morePlumbing") with 10-stars. We had a water pipe burst in our bathroom, after normal business hours for most plumbers. I called Sound Plumbing at approximately 6:15pm and spoke with Chrystal: by 6:30pm we had received a budget and commitment for a NLT 7:30pm plumber show time. At 7:00pm Zach arrived and when I arrived at his vehicle, Zach, a broad smile on his face, introduced himself and held out his hand to shake my hand ... I immediately thought 'this company cares about their customers!' Zach completed the repair(s), despite my many questions throughout the process, in less than an hour; just before leaving, Zach again held out his hand to shake mine and again thanked me for the opportunity to provide his expertise and services. My experience with Sound Rooter & Plumbing: 1. Work quality: superior; 2. Budget: precise and exactly what I paid; 3. Responsiveness: clearly superior; 4. Communication: excellent, clear and concise; 5. Value: incalculable; and, 6. Customer focus - clearly sets the standard by which others should be judged and evaluated! B.K.

Responsive and kind. They fixed a leaky ceiling pipe for me on a Saturday/same day situation. I…read morepaid a little more than I'd like but that's ok with me due to the speedy-ness of the service and the location of the call out. These folks were very communicative, good at their job and easy to communicate with. I am saving them to my preferred vendors list.

I recently hired this plumbing company, and unfortunately, my experience was extremely…read moredisappointing. Amanda quoted me $100/hour for labor, along with a travel fee since my home is 31 minutes from their office. She also mentioned that the plumber might bring an apprentice, but assured me there would be no additional charge for that--only to later deny this claim. If the owner (Greg?) records phone calls, I highly recommend he reviews them. On the day of the service, the lead plumber, Gary, and his apprentice, Jeff, arrived at 9:37 am and finished the work by 11:20 am--under two hours. Afterward, they spent 20 minutes preparing the bill, which totaled a staggering $814. The breakdown was confusing and did not align with the original quote. It included a $150 travel fee, $200 for Gary's labor, inflated charges for materials ($133 + $25), and a surprise $125 fee for the apprentice, directly contradicting Amanda's assurance that there would be no extra charge. Even with the unexpected apprentice fee, the total should have been about $687, including tax. I pointed out the discrepancies to Gary, especially regarding the apprentice charge and the inflated total. However, Gary refused to listen and became increasingly aggressive. When I contacted Amanda for clarification, she denied her previous statements and insisted the apprentice rate was $50/hour (which also contradicts the $125 charge on the bill). In an attempt to resolve the situation, I offered to pay $100 extra just to settle the matter, but Gary insisted he had undercharged me and claimed he should bill me for 2.5 hours instead (including his time spent preparing the bill, and rounding up!). He threatened to undo the work unless I paid on the spot. When I called Amanda again, the situation escalated, and I had to contact 911. Gary then threatened to put a lien on my property, at which point I told him I was prepared to take the matter to court. Only after this confrontation did Gary agree to settle the bill for $645--still about $100 more than what I should have paid. I suspect the issue stemmed from Amanda's rough estimate of $1,245 for the job, which may have been passed on to Gary despite our agreement on an hourly rate. It appeared as though Gary was fixated on meeting that higher estimate (I suspect he might be working on commission). As a minority, I also sensed there might have been some bias involved. Gary seemed to think the threat of legal action would pressure me into submission. (To be clear, most people in this community have been welcoming and kind, so this was an isolated experience.) A final comment.. the "head plumber" Gary had a consistently negative attitude throughout the entire job. He wore a sour expression, as though I was inconveniencing him by simply being a customer. His demeanor was unprofessional, and he appeared to fix the problems begrudgingly as I pointed them out. I have seen reviews describing him as helpful, so it is possible he was having a bad day, but that is no excuse to bring such negativity into a customer interaction.

Consumer beware. I had a pipe bust due to cold weather. I was in emergency and trying to find…read moreanyone who can get to my place and repair. I did contact Plumb Line and they were friendly. It was end of day Friday and they couldn't see me until Monday afternoon. I had other calls out and one responded that could be to my place Saturday morning. I had them stop by and they fixed the issue. I called Plumb Line that Monday morning to cancel our appointment since it had already been resolved and they stated that they were still going to charge me $145 dollars regardless to cancel the appointment. They were closed over the weekend and had no other opportunity to talk to anyone to cancel. I'm sure they're great at repairs but the billing side for a cancellation is uncalled for. Just be certain you want to use them or you could receive a substantial fee for cancellation.

Your company recently inspected the HVAC system in my rental. These are photos from before and…read moreafter their visit. Their technicians (Dale and apprentice) colluded with the landlord of the home to provide a report saying that there was no HVAC cleaning necessary, and no safety hazards in the home. I have Mast Cell Activation Syndrome and have been very ill in this home. I provided the company with my doctor's accommodation letters that I also provided my landlords, stating that I must have the dust removed from the home in order to reside in the home safely. And because the homeowner is their client, this company created a false report and refused to hear pr address legitimate safety concerns. Highly unethical company. Clearly just in it for the money. Avoid at all costs!

My heater stopped working and after searching YouTube and phoning a friend I isolated the problem…read morewith my furnace. I needed a new igniter which was unavailable at most hardware stores I searched and the needed part wouldn't be available for delivery for 7-10 days. Capitol did not have the part on hand nor were they a vendor, but their customer service relayed me to a local supplier, Ferguson that might have my replacement parts. I was fortunate that my house was only 60F inside but my pets were cold, and they couldn't just put on a sweater all day. I greatly appreciated the service I received for no gain that allowed me to make my home a warm place again. Thank You!

Last Friday, I woke to my house being 63 degrees. I had to leave for a while but returned around…read more3:30 pm and realized my furnace wasn't working. I called a number of places and two agreed to come Saturday morning to diagnose the problem. One was Pacific Air for $250. The other was $285. I was disappointed that I would have to wait until Saturday as temps at night at that time were in the 30s. Pacific Air then called me back and said they would send someone Friday night. Eric showed up around 7:30 pm, diagnosed the problem and was able to restore heat in the meantime, although not ideally as the fan would need to run 100% of the time but he informed me of that. It took a few days to get the part in but Eric returned today and got everything 100% back. I really appreciated that they heard me about being in a freezing house and getting someone out late on a Friday night. It cost a fortune but I suspect anyone else would also charge exorbitant prices based on the other company being $35 more expensive just for the diagnosis. I hope I never need them again but if I need someone, I would call them.

Wow, I can't recommend this company enough!!! From the day tour furnace died to the day it was…read morereplaced everyone was wonderful to work with. The ladies in the office are so friendly and knew me by name when I stopped by. Randy handled the quote and was so sweet and easy to work with. Made me feel assured every step of the way. Showed me every single option we had for replacements and made sure we knew what to expect. Phil did an amazing job with the actual replacement. Walked me through the new system and I think my garage was cleaner when he left than when he arrived. Pricing was exactly as quoted and there were even options that are more budget friendly as well as financing that was a piece of cake too!! Seriously wonderful people. Thank you pacific air for taking such good care of us.

Owner, Chris, is very helpful, fair, and labor friendly. He went way out of his way to help when…read moreanother plumbing company had been very dishonest with us. Since then, we have called him for 2 different toilet replacements. He and his employees have always been on time, professional, and kind. (My late first husband was a plumber, so I know a little about what is reasonable to expect.) XD

I called for a service at my elderly aunts home and the call was immediately picked up. I called on…read morea Friday and they were able to come out that Monday. The quote I got over the phone was exactly what we paid. The service took roughly 30 mins and she was over the moon with the fix. Great customer service and support!

I had a leaking drainage pipe. Called Brad. He came out the next morning. Went underneath my crawl…read morespace, took a look and the problem. Let me know I'd have to get it unclogged first. Super cool guy. Was about about a half hour to hour and didn't charge me a service call even. I ran into him a couple months later and he remembered and followed up on the issue. It's nice to know that he didn't charge me just to charge me. Would definitely recommend.

We had a sudden leak in the wall and called Brad last night and he was able to come out first thing…read morethis am. He was on time, assessed the "tight" situation and was able to fix the leak with a brand new pipe. He was very pleasant and saved our day!! We will use Brad again in the the future.

Replaced my Water Heater. Awesome company! Great to work with, most reasonably priced after many…read moreestimates. Especially their employee Jarad! He has 20+ years of experience, was quick but very efficient with great attention to detail. Great personality and took pride in his work. Great reflection on this company.

I highly recommend DJ Plumbing for any plumbing issues. Kelly and his 2 man crew came out one day…read moreto figure out the problem, returned the next day and by the end of the day 2 had sewer line repaired. Professional, honest and friendly..very fair and reasonable cost to repair.

Had them replace our water heater. The showed up on time and did a superb job. Replaced the heater…read morewith a high quality unit. Discussed with me the code requirements and showing how each was being met. Overall a very professional job.

Called about getting a couple of pinhole leaks repaired, Bill told me hourly labor is $165. Chris…read morethe plumber comes out, I tell him where the leaks are, and he fixes them. He is here for one hour, but charges us for 1.75 hours. He explains that they charge for time from the last job. Seems rather odd, but I pay anyway (my mistake). I call Bill later and complain about being charged 3/4 hour x $165, and he agrees to send a refund check. No check comes, so we call back, and again he says he will send a check. Weeks now, still no check. So, if you do use this plumbing service, I recommend you get the charges straight before you hire/pay them. I did speak to other plumbers/tradesmen, and some had heard of or used a flat trip fee, but not including driving to your house as part of the hourly labor.