I purchased a 840i BMW , at the used car Outlet. My experience started out slow in my expectations…read morewere much higher than what I was receiving . I had a few concerns and they mostly took care of them but left me unhappy with some of the remaining factors . I contacted Ryan Fitzgerald who immediately made everything right , they stand behind everything they sell and Ryan is a super person to deal with what started to be a bad experience he turned it around and making it very positive I cannot say anything bad about Pohanka and their staff . John the general manager of the Ford Chrysler Jeep dealership , finally got a board and helped . Sean the used car manager was very supportive and helped , I must say I am a hard person to please but they finally came through and made everything perfect. John at the auto body shop made everything perfect and any problem that I had they stood by it . Hello hello

Very good deals on cars The owner is always there and has…read moreexcellent customer service In my experience this dealer has better pricing than the monopolized neighboring dealers

once again they strike a few weeks ago i had work done on my car tire rotation and i wrote a review…read moreabout being charged the 3% by using a charge card that done but yesterday my tire sencer was saying i have a low tire ,i checked them, and filled them ,what i found out was i had two plastic tire valve covers, and the two nice metal ones i ha on the car now the only person who worked on my car was Pohanka Honda. now it shows what type of techs they have there, look people make mistakes if you lost the two good ones replace them dont try to pull a fast one on me thinking the customer wont find out. this was the last straw i need a brake job im going to have a mom and pop place do my brakes,i need some tire work dont for that leak not going to them, and next year 2026 im going to buy my new car from price. in dover.and i dont care about the 3% anymore i was going to go back to Pohanka. but not after this i dont what other short cuts they do? just why couldnt the be honest i know its only valve caps its the principal i was in the car business for a very long time and not once i can live with myself if i did something like that always be honest. check out your care carefully

Pohanka is the only choice in the lower Delmarva for Honda repairs . I needed basic maintenance oil…read morechange and tire rotation. I called several days ago, but they don't take reservations, so it's free for all when you arrive. I arrived around 8:15 and they opened at 7 am. There were about 10 people in the waiting area. When I arrived, Jessica was standing by my door, waiting to take down my information. It's the first time getting service here, so I'll document as the day goes on. It was about 2 hours before my car was completed. From arrival until they had my vehicle washed and in the service lane. Not to bad,in my opinion. I'll be back. Some friendly advice is to get online, and they do offer coupons for service, which prices them lower than the local oil change guys, and you are getting Honda parts. Which is a big help . They did do a free inspection ,adjusted tire pressure,checked cabin filter,engine air filter, and wipers. I changed those myself and knew they were good, and they did document them as being good.

Worst service experience I've ever had--and it comes down to repeated dishonesty…read more I do not live in the Salisbury area. I am 10 hours away by car. In the middle of January while in Salisbury my son saw the engine light come on. It was immediately taken to Pohanka Jeep where they instructed him to go to the Pohanka Mercedes dealership. After about a week I was quoted $2,993.45 to fix my Alfa Romeo Stelvio. I authorized them to order the parts and make the repair which they said would take about a week. Here's what happened next: * I called on Saturday 1/31/26 and was notified via text that the parts were in (they weren't) and it would be ready the following Monday, Tuesday at the latest (it wasn't) * The next Wednesday 2/4/26 when I called to check on the repairs I was told that the parts just came in and it would be ready the following Monday, Tuesday at the latest (it wasn't) * I called Thursday 2/5/26 and again Friday 2/6/26 and left messages and was eventually told the repair would be finished by an Alfa certified technician the following Monday, Tuesday by the latest (it wasn't) My son, still there in Salisbury had a medical issue, was hospitalized and needed additional care so I decided to drive the 10 hours to pick up my son and car--only to find out upon arrival on Wednesday 2/11/26 it hadn't even been touched. I offered to pay for the parts and ship the car myself back to my hometown. The service reps convinced me that the repair would be taken care of immediately and lead me to believe that they would ship the car once repaired. The following week on Tuesday 2/17/26 I was told the car was ready for pick up and the price for the repair was suddenly $5,500+. They never called to advise me of any additional repair costs. After pushing back, it was dropped to $3,682.80. Pushed back again and it changed to $3,154.74. Finally, after weeks, it was lowered closer to the original quote. I was also told that if I wanted it shipped it would be an additional $850. After all that happened, I felt the need to physically see and drive the car. Monday 3/30/26 I arrived at the dealership to test drive and pay for the repair. I was previously told by the service rep he test drove it for 15 miles (it wasn't). I was also told I would be test driving the car with the Alfa-certified technician (he wasn't). I could go on and on. I understand that sometime things go wrong that create delays. What I don't understand is being misled over and over again. If you choose to use this dealership for repairs I would suggest you proceed with extreme caution.

Their team preyed on my wife and convinced her to sign a $60K deal without my consent. The first…read moreunethical action, IMO, was adding $2500 of high margin, low value services into our deal last minute. We had been working on the deal for weeks. The next day, trying to keep the deal alive, I asked them for detail pricing, and, knowing that I am an educated buyer, they went straight to my wife at work and had her sign the deal without my consent. Predatory behavior IMO. The sales associates involved are KD and VC. I was waiting all day for the details of the deal and they decided to go directly to my wife and pressure her to sign. Why? Because I am an educated buyer and perhaps, I hope I'm wrong, they are predators. My wife wanted the car so we got it anyway but the experience was the worst out of all the car deals I've been involved in. They managed to fleece us on the registration fees. My wife was too emotionally committed to walk away. They knew that and took advantage of it. Of course, they try to blame me. It is their choice to act this way, I don't have to like it.

Chad always is professional and thorough in his job. Makes whole process easier and stress free. If…read moreonly they were closer to ocean city. Reasonably priced as well. -Colin T

Awesome staff very nice and polite Alex White took good care of me and I love Hyundairead more

The current mgr Sofia needs customer service training she's telling you stuff that CarMax wouldn't…read moredare authorize and it's quite pitiful having brought several vehicles from various locations she is doing too much

I was selling my car and filled out all the questions honestl they gave me an offer for 1200…read moredollars they knew that the car would not start I had to hire the tow truck to bring it up there after the tow truck left they came back and said they could offer me $400 and that was it. I had turned down other offers and then got stuck with that they bate you in and then change the offer when you have no other choice to accept it I have already paid $280 to have it towed I would never recommend them ever very dishonest and misleading

great staff they do great work at a reasonable price…read more they get all my business from now on

Rondell and his team were very professional and patient waiting for me to bring my car back for a…read morereinspection. With their work I was able to go to DMV and get my plates. Ron

Great sales and Service Team. Hard to find this kind of attention today…read more I was at a competitor and asked about an auxiliary battery for my E350 Wagon. Without looking anything up, the Advisor said $600; one hour. That's nearly double what the correct cost is. Pohanka takes time with you.

My experience was with the pre-owned vehicle department. Based on what occurred, I would not choose…read moreto purchase from them. I was clearly told--directly and in person--that the agreed final out-the-door price would be $25,900. However, when the contract was presented, the total was more than $2,000 higher than what I had been told. That discrepancy was never resolved in a way that reflected what was communicated to me. I strongly advise anyone considering doing business here--especially with TIM ENNIS--to review every detail carefully and ensure all terms are in writing before signing. This experience was extremely frustrating and did not reflect the level of transparency I expected.

This is literally the worst dealership I've ever dealt with. Chris Mumford from service has a…read morehorrible attitude and doesn't seem to enjoy his job. It's difficult to get anyone to answer the phone when you call. Always get a second opinion on repairs as I've been told repairs were needed twice and twice I took it to a different location where I was told it was not needed.

My 2016 VW Beetle had an airbag recall. Scary...It would just go off by itself. I assume it was…read morekind of important in the safety world but it appears my concern went on deaf ears. I made 5 attempts to secure an appointment without one call back. I called 3 times. I was assured the "recall specialist" would call me back. I went on their website and emailed. No response. I chatted with a bot who assured me that someone would call me back. That was over 2 months ago. Not one call. I did not purchase the car at this dealership. It was purchased in PA where I lived prior to moving permanently to southern Delaware. I contacted Winner VW in Dover. They answered the phone. I secured the appointment. I drove up and was treated with professionalism and compassion. It was a bit magical. My next VW will be purchased (and it will be soon) at Winner in Dover. BIG...BIG MISTAKE...HUGE!