Their AI told me they did a service they did not and drove in early on a Saturday. Rescheduled…read morewith front desk started walking out the door and they didn't do inspections that early, and said it was illegal to do it on weekends. Took off work during business hours because the said it would be 2 hrs. It was 4.5 before they started working on my car. The charged me $260 to shave my rotors due to rust. My brother in law said it comes off after applying brakes at high speed. It's extortion charging for unnecessary services to qualify for a state inspection. I just moved and had the car inspected 3 months before. No problems because it's a relatively new car. Shuddle service was nice. Drive was cool but the clientele was awful. Arguing Hatians the entire ride home. I'll drive to DC next time.

Pohanka is the only choice in the lower Delmarva for Honda repairs . I needed basic maintenance oil…read morechange and tire rotation. I called several days ago, but they don't take reservations, so it's free for all when you arrive. I arrived around 8:15 and they opened at 7 am. There were about 10 people in the waiting area. When I arrived, Jessica was standing by my door, waiting to take down my information. It's the first time getting service here, so I'll document as the day goes on. It was about 2 hours before my car was completed. From arrival until they had my vehicle washed and in the service lane. Not to bad,in my opinion. I'll be back. Some friendly advice is to get online, and they do offer coupons for service, which prices them lower than the local oil change guys, and you are getting Honda parts. Which is a big help . They did do a free inspection ,adjusted tire pressure,checked cabin filter,engine air filter, and wipers. I changed those myself and knew they were good, and they did document them as being good.

Kyle was great to work with this is my first time buying a car and I had no idea what to do but he…read moremade this process very smooth for me! He was able to get us in the car we wanted, with us not having the best credit! I highly recommend

From the owner: We provide consumers with affordable and reliable vehicles.read more

Pohanka Team at M-B of Salisbury, Thank You for the…read moreexcellent service through Amanda, Ashley, and many of the others in your combined Service and Parts Departments. I have spent most of my professional career with Mercedes-Benz, as a Sales Person, a GM, a Manager, and working in my own dealership with MBFS in Fort Worth selling repossessed Sprinters. I can honestly tell you that I have NEVER felt more attended to in a dealership than I did yesterday while getting one of my Mercedes serviced, (the CLK450).  When it comes time for me to bring my E350 Wagon in, I know where I will bring it. Amanda, the Service Advisor, made sure that I was informed and gave me excellent reasons to "Go ahead and get the work done now, rather than let it become a problem".  I came in for an inspection, and wound up spending $1500, and felt like I got more than my money's worth. Ashley, the Service Manager, was very busy yesterday, but still got involved just enough to make me feel like a VIP. The topping on it all was when Van Corbin, Sales Manager, who was slammed yesterday, came out at the end of the day and thanked me for bringing my car there for service...  Who gets that kind of treatment?? With AutoAlert, I have been in over 200 of the 350 Mercedes dealerships around the country, and ALL of them would wish that they had a committed team like you have at Pohanka Mercedes-Benz. I firmly believe that your store is destined to become a REGIONAL center for Mercedes.   Mercedes owners expect great service, are willing to pay for it, and are loyal when they get it. Thank you, again.

Couldn't locate the noise coming from my engine for about a month. Then proceeded to tell me that…read morethey could only look at my car if plastic cosmetic work was done. What a joke of an establishment. People here are obviously not trained properly

This is my very first time here. The waiting area is small, but doable. Outside parking small…read morecongested but doable. Customer care appears to be on point. As stated this is my very first experience with the company. I know this for sure..The air conditioner is working great!! Very glad you got hot coco

Called and asked for Service and got transferred to 2 different departments before I got arrogant…read moreAustin who is very rude. First, he proceeded to tell me that I had not gotten the seat belt recall done which I did and they even put me in a loaner. Kept saying it was Hyundai mistake and not service. Then I ask him how long it would take for the 2 open recalls on my car and for them to check my cabin filters and he said 3 hours. I am not sitting in a lobby for 3 hours and I ask him if he had a loaner and he was very rude in telling me loaners were first come first service and that he had a list of people waiting for a loaner and that he could not bump anyone, and I said I didn't ask you to bump anyone I was just inquiring about one. Then he said we have a shuttle that you can use. His tone and words were certainly out of line, and I called Preston Hyundai and got the most wonderful lady, and I have scheduled an appointment.

The current mgr Sofia needs customer service training she's telling you stuff that CarMax wouldn't…read moredare authorize and it's quite pitiful having brought several vehicles from various locations she is doing too much

I was selling my car and filled out all the questions honestl they gave me an offer for 1200…read moredollars they knew that the car would not start I had to hire the tow truck to bring it up there after the tow truck left they came back and said they could offer me $400 and that was it. I had turned down other offers and then got stuck with that they bate you in and then change the offer when you have no other choice to accept it I have already paid $280 to have it towed I would never recommend them ever very dishonest and misleading

Rondell and his team were very professional and patient waiting for me to bring my car back for a…read morereinspection. With their work I was able to go to DMV and get my plates. Ron

great staff they do great work at a reasonable price…read more they get all my business from now on

Great sales and Service Team. Hard to find this kind of attention today…read more I was at a competitor and asked about an auxiliary battery for my E350 Wagon. Without looking anything up, the Advisor said $600; one hour. That's nearly double what the correct cost is. Pohanka takes time with you.

I will admit they did a great job on my 2025 GrandHighlander Running Boards it looks great! Thanksread more

This is literally the worst dealership I've ever dealt with. Chris Mumford from service has a…read morehorrible attitude and doesn't seem to enjoy his job. It's difficult to get anyone to answer the phone when you call. Always get a second opinion on repairs as I've been told repairs were needed twice and twice I took it to a different location where I was told it was not needed.

My 2016 VW Beetle had an airbag recall. Scary...It would just go off by itself. I assume it was…read morekind of important in the safety world but it appears my concern went on deaf ears. I made 5 attempts to secure an appointment without one call back. I called 3 times. I was assured the "recall specialist" would call me back. I went on their website and emailed. No response. I chatted with a bot who assured me that someone would call me back. That was over 2 months ago. Not one call. I did not purchase the car at this dealership. It was purchased in PA where I lived prior to moving permanently to southern Delaware. I contacted Winner VW in Dover. They answered the phone. I secured the appointment. I drove up and was treated with professionalism and compassion. It was a bit magical. My next VW will be purchased (and it will be soon) at Winner in Dover. BIG...BIG MISTAKE...HUGE!