Easier and faster than getting currency through my bank. Customer service was effecient and to the…read morepoint. Will be coming back the next time I need currency for a trip abroad.

Disrespectful staff…read more I'm sure they handle currency just fine, but their treatment of people is bottom-tier. On April 10th at 5:20 PM, I was verbally attacked and yelled at by a male employee just for trying to throw something away in their trash can to keep their own storefront clean. It was a bizarre and demeaning experience. If this is how they treat people trying to help the community, I'll take my business elsewhere, and so should you.

Excellent responsiveness. Good detail, helpful advice and customized service for a complicated…read moreitinerary. Highly recommended. They were even careful to follow up and respond while I was traveling. They suggested alternatives and a way to adjust plans mid way through our travels.

We took a family trip to Hawaii and we were overwhelmed by the decisions and scheduling. They were…read morevery friendly and helpful with our flights, hotel and car. Will definitely be using them again!

Our trip to Japan was amazing. From start to end every detail was considered, well organized and…read morepunctual. The selected hotels were very clean with excellent service. The tours were well chosen and the information given was interesting. Melanya, who accompanied the group was very professional, patient and did her best to accommodate each and every request. I highly recommend MS TRAVEL AND TOURS for future adventures. Especially the very beautiful tour to Japan.

Suzy has always set up or vacations since 2016. Our…read moreAnniversary Vacation to Akumal, Mexico was great with all the upgrades that the resort gave us. She is the best setting everything up! Thanx for putting us on the Yelp cover!

I'm disappointed with this travel agency and travel agent, Greg. Although Greg is nice and…read morepleasant, he's rather flaky! Doesn't return calls! Doesn't return emails. One minute his phone is working and the next minute it isn't! He claims that he's overloaded with customers and you always have to call him back because he doesn't get back to you. And he's always out of town. No travel agent is that busy. Due to waiting on him to get back to me about a recent trip of mine, which he never did, I wasted precious time and had to call a new travel agency and I booked with them. I probably risked paying a bit of a higher price but nonetheless, I'm happy now.

i'm disappointed with this travel agency and specially with the owner. i guess when you are rich…read moreand have some money you dont care about the little customers and you forgot about important details - like she forgot to inform me that luggage was not included in the price for the flight ticket i bought from her company. she even didnt respond to my messages and when i bought my ticket was in june and the new rule apply months after that. i guess she doesnt want to help after she took the money. never going to buy another flight ticket from this company.

Polina is terrific! Many thanks to her. I did not buy tour…read morewith her, just called for an advice. She gave me comprehensive overview on what to do around Prague and recommended a guide who was highly recommended by her other clients. Once again, Polina did not book vacation for us, but treated me as her client anyway. That's what I call highly professional service. My future vacations plan will be with her. Yelena

Polina is very rude and I would avoid dealing with her or this agency…read more I had a very bad experience and I would highly recommend trying other agencies in the area.