We couldn't have asked for a better experience! Don is such a nice guy. He was so patient with us…read moreand was willing to answer every question we had. He offers a great value, the best we have come by to date! We get compliments on our windows all the time! We have been recommending Don to anyone looking for new windows, and will be using him when we are ready to replace our upstairs windows too. Choose The Veteran Window Owned Company, and you won't regret your decision!

From the owner: Using quality materials installed by experienced professionals always equals longevity. As…read morehomeowners we are always looking to get our moneys worth and feel satisfied with our purchase. We understand this.

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

I had siding and new gutters put on my garage recently. The installer, Jeff did a wonderful job…read more He went over and beyond. I had him close up two windows and the man door for me. The garage looks great. There was another crew that came out to do the gutters. They were done in no time at all. They also did a great job. I recommend this company 100%. THANK YOU FOR A GREAT JOB! Carol Doland

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

Called them on a referral and instantly happy. Honest and absolutely no pressure. Rob made us…read morefeel important and walked us through the new roof process. Had other quotes and those were more and a painful process. Highly recommended and good people.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

Look somewhere else to get your job done.I made a huge mistake and i think Im just going to cut my…read morelosses.So far absolutely no good.I have been waiting nearly 7 weeks to get a final measure.Still not confident that they show up at their scheduled time. Im done with WW.Place so far is a rip off.

I chose Window World of Akron to provide a new bay window for our home as they were a well…read moreestablished local company. Our journey is now approaching its 1 year anniversary and we are still waiting for its completion. All-in-all we have had 12 appointments and 9 in-home visits for one window. Three appointments were cancelled by WW, two due to our products not actually being in the warehouse and one for weather, which was not cancelled until 2 hours after the install crew was supposed to arrive. In June the initial install of our window was complete. But it arrived damaged and defective. This was not known until after our old window was removed and destroyed. The install took three visits to finalize the items that the installer could address, leaving us with some hardware and glass issues that we were told would be addressed by the service department. It was at this time I made the MISTAKE of signing off on the install and WW charged us the balance if the cost. I've been waiting TWO MORE WEEKS for SEVEN MONTHS. Over this time we have had three service visits. The wrong hardware has been out all three times. In July we received new glass that was broken by the service technician when they attempted to install it. And the second piece of glass was made incorrectly and sent back after six months of waiting. I have made repeated calls to the service department who have no authority to say anything else then we should see it in our Friday delivery. I have left messages with the District manager who evidentially can not be bothered to return my calls. I find lack of communication and knowledge of their products to be the downfall of this company. When I do get an apology it always comes at the expense of the manufacturer and it's never WW's fault. They like to say that they "Stand on their Windows", but in all actuality it's more likely that they will throw them under a bus.

we have bought windows from them for over 20 years. we had a latch that broke that was covered…read moreunder their lifetime warranty. all other issues were handled without problem. our lock broke and they would never fix it. worked with them and BBB. BBB only supports who pays them. dont buy from them as they are going out of business soon with their service. BBB is just a tax on business to get their support. I used to be on their board, they have lost their ethics, don't use them in any decisions, it's all about Money. BTW, I bought my replacement, just wanted BBB to follow their mission. Did not happen ,

From the owner: Cuyahoga Falls Windows is a family-owned business that has been servicing the greater Cuyahoga…read moreFalls, Ohio area for over 30 years. We are your window replacement and installation specialist and pride ourselves on providing the best customer experience in the industry. Our skilled technicians have the industry knowledge and expertise to handle even the most difficult projects. At Cuyahoga Falls Windows, we have developed a well-deserved reputation for our cleanup. In addition to having the best products and installation, we also make it a point to meticulously tidy up our work area including vacuuming and washing the windows. Available by appointment only on Saturdays. Call today for a free estimate.

Got my windows and roof done with Weatherseal/ everything went great from the measure to the…read moreinstall! Better price than other companies I have looked at and has a lifetime warranty, Will hopefully be getting siding this year!

I was trying to find siding that was not available anywhere... I tried ALL possible harware stores,…read morewith no luck... alas, Weatherseal had just the right amount I needed in the correct colour and profile! Not only I got lucky with that, they also had the right size window I needed for my remodeling project. They priced all so well that I was able to get all I needed without going bancrupt. Awesome customer service with very nice people! Will definitely do more business with Weatherseal!