A WARNING
I am writing to formally file a complaint regarding my experience while employed as a Personal Trainer at EOS Fitness. My purpose in submitting this complaint is to bring attention to what I experienced during my employment, particularly under the leadership of Fitness Manager Lucca, and to explain how these experiences affected both my career and my mental well-being.
Throughout my employment, I experienced repeated behavior from Lucca that I believe created a hostile and emotionally harmful work environment. One recurring issue was that he would make jokes about firing me in front of other employees. These comments were humiliating, degrading, and caused me unnecessary anxiety about my job security. I confronted him directly on multiple occasions and told him these jokes were not funny and made me uncomfortable. Despite expressing how they affected me, the behavior continued.
I also experienced ongoing bullying from another employee who regularly picked fights with me and created unnecessary conflict. I reported these incidents multiple times because I genuinely felt targeted. Rather than addressing the issue or helping create a safe work environment, Lucca appeared to use the conflict to motivate sales performance. He would make comments such as, "You're not going to let her beat you, are you?" while laughing. Instead of taking my concerns seriously, he used someone I had repeatedly reported as encouragement for competition. This made me feel bullied not only by a coworker but also by my own manager.
I gave everything I had to EOS Fitness. I was passionate about helping members improve their health, building lasting relationships with clients, and contributing to the success of the company. I consistently worked hard and took pride in representing EOS professionally. I sold more supplements than anyone else on the team, received the highest number of client reviews, and dedicated myself to growing the business.
When I finally opened up to Lucca about how much I cared about the company, how much I had contributed, and how discouraged I had become because of the treatment I was experiencing, I hoped for understanding and support. Instead, I was told that if I wanted to leave, I could leave. There was no attempt to address my concerns, no effort to retain a dedicated employee, and no indication that my contributions were valued.
In addition to my treatment as an employee, I witnessed business practices that deeply concerned me. In my experience, membership and personal training packages were sometimes presented without customers being given complete information about the terms of their agreements. As a result, when members later attempted to cancel, many experienced significant difficulty and became frustrated after learning they were still financially obligated. I personally observed numerous complaints from members regarding these situations.
I also believe that sales credit and units were not always handled fairly. There were instances where I believe my units, as well as those of other employees, were credited to Lucca instead. This affected employee recognition, performance metrics, and overall morale. Employees deserve confidence that their work and accomplishments will be accurately recorded and credited.
Another issue that continues to concern me is the handling of my employment records. Throughout my employment, whenever I asked whether there were any issues documented in the system regarding my performance or conduct, I was consistently told that everything was fine, that I was in the clear, and that there was nothing negative on my record.
However, after new management took over, they recognized my value and made an effort to bring me back. Despite their willingness to rehire me, they were unable to do so because of information that remained in the system. This was shocking and confusing because it directly contradicted what I had repeatedly been told while I was employed. If there were concerns documented, I believe I should have been informed and given the opportunity to address them. Instead, I was reassured that everything was fine, only to later discover that information in the system prevented me from returning.
Overall, these experiences had a significant impact on my emotional well-being, confidence, and mental health. I entered EOS Fitness excited to build a career and help others improve their lives. Instead, I left feeling devalued, bullied, unsupported, and deeply disappointed by the leadership I experienced.
I believe every employee deserves to work in an environment where they are treated with respect, where reports of bullying are taken seriously, where performance is credited fairly, where customers receive complete and transparent information, and where employment records are maintained honestly and accurately. read more