There are 5 star reviews that exist because everything went right. And then there are 5 star…read morereviews because something went wrong, and the company MADE it right. This is the latter of those two scenarios. Home Hero came to install curtains, a TV and a few rods and the first person they sent out wasn't quite able to finish the job due to the fact that we lived in a high rise and the studs were actually made from impenetrable steel (Who knew!). We had a few smaller issues with the work as well. None of it irreparable but we were left dissatisfied enough to let Home Hero know. They IMMEDIATELY reached out to us and asked how they could make it right and went through great effort to do just that. They sent a second person back out and finished the job. I was incredibly impressed with Pete (The owner, I gather) and his team's unquestioning devotion to making sure our work was finished and to our standards. Things go wrong on jobs. It just happens. And that's going to happen with ANYONE who comes into your home in a handyman type capacity. But after working with Home Hero's, it should be appreciated that not every contractor will go the extra mile to make sure you are happy with the work, and go back in and correct it if you're not. Thanks again to the two handymen at HH as well as Pete and Lea back at the office.

More like the Home Nightmare. I hired them to re-caulk two showers and repair one kitchen cabinet…read moredrawer. They asked me not to use the showers 48 hours in advance, so I did. On the day of the appointment, I waited around until 5pm, when I called to confirm they were still coming. They didn't answer, but called me back about 30 min later to say that there was a mix-up and that they weren't coming. To their credit, they did come the next day, but the technician was very confused about what to caulk in my showers. We watched a youtube video together, then he caulked the showers. I was very nervous at this point, but trusted him. Of course, after waiting 24 more hours to use the showers (and now almost a week of showering at the gym), I find that the shower leaks!!! I contacted the company and they promised to look at it when the drawer technician comes out. Well, that appointment got rescheduled 2 times. I was getting pretty fed up and asked them to commit to a time. That's when Pete, the manager, tells me via email that they cannot ensure that a shower won't leak after they caulk it. At this point, I had no confidence in this company and asked for a refund for the one shower and to cancel the drawer repair. They refunded me $75 out $200 wished me luck disputing the remainder with my credit card company. A total waste of my time and honestly the worst customer service I've experienced in Philly (and that's saying a lot!).

Junior and Cody replaced our aged sliding door in our walkout basement to our garden today. They…read morecompleted the job in a few hours leaving the work area spotless. They were both professional, courteous and answered all my questions. Junior even found that the original sliding door (that was installed by the original builder years ago) was set too low to the ground which is why it was always getting wet over the years resulting in warping and rusting along the bottom. He fixed the issue on the spot raising the level of the new sliding door. My wife and I couldn't be happier with the work. This is a family owned and run business who take pride in their work. It was a pleasure dealing with every member of the family from the beginning to the end. I would highly recommend them to anyone who needs door or window installations.

They were randomly closed when I stopped by the showroom the first time, but the second time, I was…read moreable to order. Very limited selection. One door option and one handle type. The process from order to installation was 7 weeks. I absolutely love my new door! It's beautiful & seems to be sturdy. The installation looks neat and professional.

Mounted my 75 inch tv. Showed up on time and has very responsive communication…read more Really friendly and Knowledgeable

Ralph is fantastic and kind. He knows how to fix a lot of things and is great about asking exactly…read morehow you want it done, working with you to get it how you envisioned. He built shelving and racks into 3 closets as well as a laundry room. I love that he was honest about one thing that wasn't in his wheelhouse and brought in someone else who had that specialty. I've already called him back a second time. Highly recommend!

We had a huge downpour through a sunroom playroom and needed an emergency response. Handygoose was…read moreimmediately responsive, set an appointment, kept the time, found a good reasonably priced solution, and implemented the fix. So happy with the service and I will definitely reach out to them for future handyman services.

This company provided us with multiple options, including a replacement door frame, repair of our…read moreexisting door frame, and came out to inspect the job site prior to providing pricing. They stated that they would need to see the property before they could provide pricing, which allowed me to feel comfortable with their estimations. Far too often, contractors would give "sweetheart pricing" and then do a "bait and switch" after they view the job site.