Attempting to have a place on my daughters neck taken care of. Front desk staff is cold and…read moreincompetent. Just hands you paperwork and does not greet you. We have now been 3 times. First appointment was for less than 10 minutes and were asked to do antibiotics, again. Her GP already tried this before referring out to here. Second visit, again no more than 10 minutes for him to say she needs minor surgery. On the second visit the office hounded me to reschedule calling the Friday before, the morning of and then about noon with her appointment at 345. They booked her visit during "procedure" time. We were told to make appointment for the procedure on the second visit and did for today 2/10. When arriving this morning we were told it was actually for tomorrow 2/11. This is after I called to confirm and got the automated message confirming 2/10. The front desk staff needs training in customer service badly. When leaving the on the second visit I had to tell them about the procedure scheduling. She argued with my daughter this morning that she booked it for 2/11 and that we got it wrong. We are done with this place. Two visits, no results. Nothing more than any walk in clinic could do.

I have been waiting over 6 months for an appt. They keep cancelling and rescheduling but then don't…read morehave anything for over 6 weeks.

Came in here in a hurry for some waxing services and the minute I walked in I immediately knew it…read morewas time to relax. The environment is dark with inviting low lights, soothing scents, and calming music. I was checked in quickly and offered a variety of water flavors before receiving a deliciously cold wine glass of cucumber lime water and taken into the waiting room. My service was great and made me excited to try out more of their services. I was offered a to-go cup of some more water, which I accepted and began to inquire on other services I could book soon. I really felt relaxed and like I was in a true spa environment. I will be back again to try more! Oh! But I do need to remember that spas apparently prefer cash tip, so bring cash, because you're going to want to leave a good tip after your great service!

Great pedicure. Very nice staff. I came there to relax and was able to do so. Going back for a…read morefacial later today. Very clean and Covid Friendly.

A really nice place and super knowledgeable esthetician. Shawna is great at taking the years off…read moreand she uses the best products. I love PCA. I highly recommend In depth Skin!

I went in yesterday for a massage and facial, both here fantastic, but that Massage oh my goodness,…read moreJennifer has magical hands! I did not realize how much my body need it. Thank you to my husband who purchased them for me. I will most definitely be going back. Do yourself a favor, go! Tell your significant other as a suggestion for Christmas and birthdays, you won't be sorry!

Staff is always very kind and helpful. I've had botox and the B vitamin IV there and was happy with…read moreboth services. Will return for Botox soon.

Came to the Gastonia location for the first time after going to other locations and Kayla was the…read morebest! So sweet

This location has been consistently wonderful and very helpful. Peyton, who works in the front the…read moreassistant manager is absolutely phenomenal and such a sweetheart.

A great way to treat myself after a stressful semester! I…read morelove coming to Ella's because Ms. Friday is great at what she does! The place is always cleaned to perfection and the exudes "Stress Free Zone". The staff go above and beyond in creating a safe environment in line with state regulations. Staff and customers have mask on, temps are checked and you sanitize before proceeding. While services are completed, mask are worn as well when necessary. I love Ms. Friday's expertise and how she explains the step by step what she is doing and it's purpose. She offers a valuable service to our community and you can truly tell that she loves what she does! Please be sure to check out this business through their website and they always have awesome deals on Gr

Discovered Ella's on a whim while searching Yelp for a good spa business. Hard to find anywhere…read morewith FIVE STAR reviews these days so I had to give them a try and I was not disappointed. The place was clean and serene. I purchased the Deluxe Sauna package which included a private sauna session, paraffin wax for hands and feet, a one-hour massage, a facial, and complimentary wine, and a small gift basket filled with specialty soaps and lotion. Service all around was spectacular and Ms. Debra (owner) was personable and very attentive - she did my facial and her hands are magical! I left feeling pampered and very relaxed. Will definitely return again and recommend this BLACK-OWNED spot to all my family and friends.

She did an excellent job with my nails!! I didn't need an appointment! I have a little problem…read morereaction in my nails but they use excellent polish nails.

My pedicure was rushed. She didn't take her time at all. I don't get my nails done but I'm really…read morebig on getting my toes done so I be expecting the best when I get them done. It was my first time coming but I'll go somewhere else next time.

Facial, was so relaxing. I wish I had found this salon long ago. My face felt clean and smooth…read moreafterwards.This was a nice winter treat to myself.

My time here felt easy and uneventful. The space was well maintained, and the staff remained…read moreprofessional throughout the visit. The service followed a clear routine.

Quick, professional, safe, cost effective and gets the results you want for laser hair removal. The…read moremachine they have adds a blast of cold so it is more tolerable especially if you are sensitive or have not done this before. The place is a little hidden on the corner and small but I would recommend

Did tattoo removal but had little to no progress. Not sure if machine was out dated like the place…read moreor if they were pulling a fast one shouldn't take more than 20 sessions....disappointing

Love the staff!!! If you want great looking nails or an amazing pedicure this is the place!! They…read moreare by appointment only.

Since my review five years ago, I've tried other places. They've always been more expensive and it…read morewas like an assembly line. I ended up back at Lovely Nails where they treat you like family and your nails are done to your satisfaction. They don't do some things there (like dip or gel pedicures) but you won't beat their prices on all of their services. Appointments only and they stay pretty booked up!