Beware!! This business owner is completely unprofessional and rude. I called to cancel my…read moreappointment (yes it was short notice) today due to being sick with a contagious airborne virus - strep throat. She has the audacity to ask me if I knew I was sick yesterday and why I didn't cancel sooner. I get that ideally she would want a longer notice. However, I felt fine yesterday and went to urgent care on my lunch today for the sore throat and got the diagnosis. She got snotty with me on the phone, even after explaining all of this (when she should be thanking me for not spreading my germs) and completely lost my business. Bottom line - She *might* be good at skincare, but she IS NOT professional. *Edited to add... Terri sent me a text at 9:45pm to let me know that she would try to rebut this review. This further solidifies just how unprofessional she is. She had my email and could have reached out to me there. Again, there is NO defense for her unprofessionalism in the way she handled my situation. As previously stated, she jumped down my throat when I told her why I cancelled. She admitted, THERE IS NO CANCELLATION POILCY. I told her I could still show up, but figured she did not want my germs, and she agreed. Have a nice life, Terri.

I just moved to Charlotte and I was looking for a reputable, professional med spa. I have had…read moreseveral VI peels over the years from others. After receiving the same peel from Terri, I received burns on my face, This had NEVER happened to me before. When I finally got a hold of her, her response after yelling at me that I ruined her day off was that I was neurotic because my husband is much younger than me??? Unprofessional Kind ? There was nothing kind about Terri's response. On Saturday, I called her for advice at 8:45am. She did not return my call until 1pm. At that point, I had already been to the doctor who informed me that I had a chemical burn that needed to be treated. I did not return Terri's call because her voicemail did not voice any concern for me what so ever (even after I sent her the pictures), and in fact she told me to "stop googling things on the internet" that I had superficial burns. Again, I have had this procedure done many times in the past with NO burns on my skin, just peeling. Now, I have to hope that these burns heal and do not leave a scar. As for unkind words, I finally called Terri back and I was appauled when I was told that I "ruined her day off" and now her Sunday, and proceeded to tell me I was overreacting because I married younger man and I am insecure ? really? Look at the pictures, I was burned and she could not take a step back beyond her own ego to even apologize or offer any help. I really do not want this to happen to anyone else, and that is why I am taking the time out to respond.

I've been coming here for over a year. Today was my 3rd visit. As per usual, I'm extremely…read moresatisfied with things overall. Not only with the results but also with the staff. As a male, it was never fully comfortable going to get spa treatments, facials or injectables. Maybe it's just the antiquated stigma that "this stuff is for women". Still, Matt made me feel welcomed and at ease. He's very professional and very knowledgeable. Now to what happened today on my visit. You see, I found this place through Groupon and though I seldom use Groupon, they had a good deal on Dysport. Unknowingly though, I used the allotted amount of Groupon's available for this product. Today, upon my 3rd visit, I was advised that I had reached my limit and that it was not their policy to accept Groupons after customers had reached their limit. I was told this by the owner, Matt. Still, he told me that he didn't want to put me through the hassle of getting a refund through Groupon and would allow me to use it. Let me be clear; he didn't have to honor it. He could have rejected the Groupon and told me I'd have to pay for it by other means. The simple fact that he accepted it was very kind of him and a great display of customer service. Upon further research, I confirmed that businesses do in fact lose a chunk of money when they offer products through Groupon. So again, I'm sure my repeated use of them doesn't help their business. So I think that shows what kind of business Matt runs. One where he cares about his customers and will sometimes take a loss to make sure a customer leaves happy and satisfied. That is why I will continue coming here. The results have always been great and they last me about 4-5 months on average. Matt says that he'll match prices with competitors in the area but his prices are already good to begin with so there's no need to look elsewhere.

Paige, Lauren, and the M2 team are wonderful. I've had nothing but positive experiences at M2…read more Paige is incredibly knowledgeable and has been such in important partner for me in my skin and anti-aging journey. She's a fantastic injector who has been able to give me the exact results I was looking for (I'm a seasoned botox/dysport patient and it's not easy to get exactly what I need). Lauren has managed my Frax1500 treatments, and while I'm awaiting the longterm results on those, I'm confident in their recommendation to help me achieve a natural, youthful look. Love this team and will use them for as long as I'm in Charlotte!

She doesn't even deserve 1 star…read more This lady that owns the business The Skin Suite her name is Leann Williamson. She is very very rude and unprofessional. Due to my loyalty I have brought her place of business lots of money in the past two years every 10/12wks I showed up for years straight and now bc my aesthetician was let go, and I had a gift card on file. She will not refund my money. Again, I am loyal to my people so since my aesthetician is not there anymore, I want to take my hard earned money somewhere else. On the certification agreement, it does not state there is an expiration date and or that it's nonrefundable Or that I need to spend equal value with her product's. She is in the wrong by being spiteful to her ex employee clients. She is not professional. Do not waste your time with her or your hard earned money. She has just now completely removed me from her system so I could not leave a review on her Vargo page. See how petty and immature and unprofessional she's acting! All I want is a refund. I have actually never spoke with or seen this lady really as long as I visited the business. I was there to support and get services from a friend of mine that was a 1099 but got treated and taxed like a regular employee.. kinda fishy maybe even some illegal shady stuff. So I called recently to ask for a refund and she texted back and responded with "her policy states bs" as screenshotted down below. All I want is my refund Leann. I don't even know you. Stop being spiteful to Brittany's clients that brought your business money and support. Please do what's right!

I've had a lot of hydrafacials from all over the U.S. and Leanne is by far the best at what she…read moredoes. I drive 45 minutes to go to her because I know for a fact she is the best of the best. I get compliments all the time on my skin because I consistently see her every 6 weeks. Leanne doesn't rush through it like some do, she takes her time and is very particular at giving you the best facial. She makes sure you are comfortable and she is always enjoyable to talk with. Don't even hesitate - if you want the best skin of your life - book your hydrafacial with her now!

Everything went amazing! Amber is professional and experienced. She explained everything necessary…read morebeforehand and continued to explain what was going on as it was happening. Amber also was continuing to ask about my pain level. Overall an excellent experience. Would highly recommend! And will be going back!

Moved here from Texas and by far, the absolute best facial experience ever! Simona and team are…read moreexperts in skin care and my skin has dramatically improved since I've been coming here over the past year. The microcurrent treatment is unbelievable and I also get microdermabrasion, laser, and chemical peel treatments. I cannot recommend this place enough. Douglas H.

Anonymous Former Client are…read moreI'm thrilled to share my experience with the new owner of Skindulgence. She has been absolutely wonderful in honoring all spa packages purchased under the previous ownership--a gesture that speaks volumes about her integrity and commitment to customer satisfaction. Her professionalism and dedication to maintaining continuity for existing clients are truly commendable. I'm excited to see what's ahead and look forward to participating in the new events and experiences she has planned! Kelli, you are an amazing Lady! Anonymous

Katrina is a special person, she curates a plan for you and guides you on exactly what you need to…read moredo in office with her but also sets you up for a great home care program so you know how to take care of your exact skin type and concern. Her space is so beautiful warm and feels like home. I've tried many large medical spas and it feels great to support a small business. Couldn't recommend her enough.

i have nothing but wonderful things to say about ABK skin! Katrina is wonderful and truly listens…read moreto what you're looking for and is amazing at coming up with a game plan for best route to take to get you to your goals!

Perfectionist is the best way to describe the service Taylor always provides, aside from the cozy…read morespace she has inside of Copper Willow Hair salon (Wesley Heights behind the Stadium). While my claim to her fame personally are my eyebrows, I have gotten a lovely facial from her as well. She is extremely knowledgable about skin care and has amazing products she sells in her space, she can also mail them via her website. I selfishly wanted to keep her as "my secret weapon" and hesitantly decided to shout her out to my yelp community because she deserves the recognition!!

Taylor is an absolutely amazing Esti. She is extremely knowledgable and informative. She takes the…read moretime to explain each and every product down to it's ingredients that she is either using on your skin or recommending for your skincare regimen. I have noticed such an improvement in my skin since I started seeing her. She is so friendly, kind and her all around energy just makes you feel good. I can't recommend her services enough!

I found Best Impressions of Charlotte by accident and, WOW!, how glad I am to have found Brenda…read more She is professional, knowledgeable and compassionate - everything I would want or need in someone to do cosmetic and/or aesthetic treatments. Her kindness, experience and talent allow her to make suggestions without just pushing product; which is very refreshing and welcoming, to say the least. I naturally have "chicken lips" - most unattractive. So, I have needed to have a little work done, occasionally, for many years. That to say, I am not new to the procedures she does and the products she uses. I could tell Brenda was more than run-of-the-mill capable after spending just five minutes with her. I think you will agree when you visit Best Impressions of Charlotte.

I moved to charlotte in February and since ,I have had 2 of my friends independently Refered me to…read moreBrenda for injectables. So I finally went to her new location in the Ballantyne area. I am so glad I did, she is caring and did the best Botox on me. So glad I found her. Definitely recommend her !