I hot the jack-pot with getting Dr Dardashti as my Pain Management doctor! he is so patient, understanding and knowledgeable. he listens to my questions and just works well with what is best for me. I always have the best appointments with him, I am never hurried. I have to give props to his nurse as well! Abel is so fantastic! I can tell through my phone that he is smiling, great attitude and welcoming! Thank you to these 2 for making my Dr appointments so great! read more

A very drastic low review after today's visit: I arrived on time and front desk was very slow to check in four people ahead of me then I hear a patient ahead of me checking in for the 2:40pm with same provider as I--and it was 2:56pm my appointment is at 3pm. The audacity they have to do this to those that arrive on time is unacceptable. I had to take time off work just to be here on time and address my health concerns. Also, the Front desk had a dry personality. And even though there were four front desk personnel present, only one was checking in so awkward to see staff just hanging out while I wait and wait. I kept staring around and made eye contact with one who could care less. They ask me to wait in the lobby and fill out a form, it is now 3:03pm and I'm still in the wait area I'm quite sure I will be waiting for a while once in the exam room. (3:14pm in exam room) The assistant was also rude and did not make any eye contact at all. I had to ask her to close the door prior to asking me personal questions. Do better you are violating hipaa. She did not ask me for a DOB or to identify myself I usually get labels that I turn in to the assistants. Update: My provider saved the day by listening to my concerns and even helped me out with a referral. This makes up for the other issues experienced earlier today. read more

Facey Medical Group - Clean exam rooms with plenty of space - Medical Centers Near Me - Los Angeles, California

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Located on Sepulveda Bl, across the street from the cemetery. They have a large self park parking lot on all sides of the building. It's a 3 story building, specially built for the Facey Medical Group that's part of Providence hospitals. I have been fortunate to have great doctors. It's just like anything, not everything that shines is worth it. Same here, some doctors are a hit or miss, while most of them are great. This location is considered the main location. They have lab, x-ray, therapy, doctors (general, specialty), ophthalmology, including urgent care all under one roof. This makes it convenient. read more

Facey has an alarmingly low rate of practitioners. Do not recommend. When one goes out on leave, they don't replace them. There is no PCP to see and the ones they have are booked for two months in advanced. This was not the case before. Now I go to Urgent Care instead. read more

Dr appt at 11am we're here at 10:45 like they tell us. Didn't see dr til 12:15 um except able. Go to do blood draw and a 2 hour wait!!! Call customer service # 25 caller in line. Since Jan when Providence took over it's sooo bad!! When you call takes 1/2 hr to 45 min to answer the phone. If you leave your number they don't call back! To make appt you can't get one for 3 months! read more

The lab at Facey Mission Hills routinely has wait times between 1-2.5 hours. Making sick and elderly people sit in a cold waiting room that long is not only terrible customer service but cruel. There is no one there to talk to because they don't give 2 fucks about anything but the money. But what choice do we have?American health care is shit. read more

I had a deeply concerning experience with OSS (owned by Facey) after being told (3 days and 2 calls post CAT scan) that surgery for my Type II tibial plateau fracture would be too difficult and instead I should wait to develop serious arthritis and then get a knee replacement. Two independent orthopedic specialists at UCLA and USC Keck disagreed, explaining that the surgery was relatively common. I subsequently had the surgery successfully completed one day after receiving second opinions, since timely surgery was important. The incorrect information I received from a physician's assistant (not a doctor) at OSS delayed the needed surgery and could have had life-altering consequences. I will not return to OSS and would strongly recommend that patients facing serious orthopedic decisions avoid them/ always seek a second opinion. read more

This place has decayed significantly, lab you wait for more than an hour fasting, altering results. Time to switch groups, physicians don't care anymore. read more

I received a phone call from a receptionist this morning about my physical that I had to schedule for April( its February). She stated that in remarks I mentioned a referral and she wanted to schedule me something before the physical to address the concern. She stated that I would be be billed for questions during my physical because a physical is not for questions or to address my concerns! I told her thats diabolical. She said that the exam is 20 mins and anything over I would be billed for it. I told her this call seems like a money grab... I should have an exam during a physical and address any concerns. If it is determined based on my concerns that I need a physical, I shouldn't be charged for that. She said that a physical is for blood work and other routine test! Well WTF do I need to come see the doctor for that? Just send my blood work order and order test needed according to my age. Whatever happen to providing reliable care? I'm going to change my provider ASAP...Facey you should be ashame to treat people this way. I am a federal worker with great insurance. read more

Overall low review,never go with Dr. Wilson she will make you wait more than an hour after your appointment time. This is just unprofessional. read more

I have been going to Pain Management, Dr. Dardasti , at the Sepulveda location , for my lower back Pain, he always shows much concern. , and has really helped me in getting my back to feeling much better, always try's to provide various solutions that has my back feeling much better. His staff is great also, they always make you feel comfortable being there. Recommend this office highly, couldn't ask for a better doctor's office. read more

Unbelievably bad customer service & communication here. But at least they're consistent. My fiancee and I started coming here a few months ago for our pregnancy check ups, and we've already had 3 separate instances of our appointments being messed up or mis-booked. Best case scenario, our appointment is actually honored but with an extremely long wait time (2+ hours). 1st time they told us to wait upstairs, when we were supposed to wait downstairs, so we were there for an additional hour. We only found out by asking. 2nd time was them failing to send us an important appointment they made, so it came and passed without us even knowing. And now they scheduled a blood test at a time when the office is getting ready to close, so we'll have to come back yet again. Never a "sorry", or care about being incompetent and giving patients the run around every single time. Completely unacceptable. read more

the absolute worst hospital experience i ever had after 4 hip surgeries. doctor? 5 minutes w/"doctor" during a 4 day stay. repeated blood draw resulting in same results. 1/2 hour to wait for a staff to unhook me from the iv to use the restroom. i knew i should should've gone to a ucla hospital where i'm in that network. this experience was the worst and resulted in nothing.. read more

Made an appointment December 12 for the earliest appointment being March 31. Received a call today March 4 that they have to reschedule my appointment to June 12, six months from the first time I called. Obviously, they don't worry about a patient's health. read more

The pediatrics receptionist & nurses are extremely rude and not helpful whatsoever. I've come to facey my entire life and all my four kids have too. This is the first that I've experienced such bad attitude. They are inconsiderate. Get new staff that actually care and have a heart. read more

Dr Gharibian is a fabulous, caring, and knowledgeable doctor! She asks questions, listens, and takes the time needed. Plus she is most often on time too. Thank you to her and her staff for her great care!! read more

Urgent care is thorough with labs and imaging as needed. I also had a very good experience with seeing Dr. Brueggemann as he is very thorough and caring and takes the time to cover everything and always asks in the end of there is anything else I need. Finally the medical assistant Emerald who helped me was extremely friendly and made sure all my concerns were addressed. I felt like she was looking out for me and helped me out when the receptionist had scheduled me for an in person visit instead of an office visit. Thank you all for caring. I have reviewed many friends to Facey mission hills for this very reason. read more

The two stars are for the two primary care doctors, the team at the on-site lab, and a speech pathologist who have been helpful to me and my family this year. Right now I'm very frustrated because they are not honoring their agreement with my insurer, Health Net. A set of hearing aids I received in February after Facey issued the authorization for the DME still has not been paid for; now they are trying to say they are not responsible. It seems they are happy to take the capitation payments every month from HMO members with top-tier private plans, but watch out when they are asked to cover bills. read more

Not one person here in person or on the phone is competent or even trained in their jobs! I spent all morning on the phone with them trying to figure out my lab situation. Once I arrive at 11 because they told me it doesn't matter when I come, I am told my blood work has to be before 9am. But sadly not one provider or worker can actually read the orders correctly. So again for my 3rd time here they have wasted my time!!! So sad Facey used to be the best but obviously they hire just about anyone. read more

After getting the runaround from several pharmacies, Erick from Reception (Mission Hills) was able to quickly identify the issue and resolve it right away. Problem solved! Thank you, Erick! read more

Please take my word for it, and AVOID Tanya Thomas. She will NEVER respond to any of the many phone messages you will leave with her incompetent office staff. Yes, you Maria. They will also schedule a follow up appointment in the very distant future, then need to cancel it, and push it back further. The quality of care here is atrocious. She should be ashamed. read more

Three months to get an appointment with my primary in Burbank ?????? Cmon Man. I loved Facey Santa Clarita. Facey Burbank feels like a machine that churns out patient visits in minutes. I won't go into the details of my experience with cardiology there. I will say I'm glad Dr Daniel Eilenberg retired. Good riddance brother. Pay to park.....Copay Copay copay. Return in three months for Copay copay copay. Thinking of calling my ins co to switch to Optum. read more

I may be wrong, but we were the only ones checking in. No one else in seating area. The checked us in right away. But, over an hour wait to have a doctor check on my sick child is ridiculous. There is no one else here in urgent care but we have to wait. Unacceptable read more

This review is about my OB GYNE consultation on Wednesday 8/21. I had a disappointing experience with Dr. Inna Berdichevsky during my first consultation appointment. Initially, the meeting started well, but it quickly turned unprofessional. Despite my attempts to clarify, she displayed a rude and impatient attitude. She demonstrated unprofessionalism and began raising her voice at me because I didn't have all my doctors' notes. I was only able to print out what I could from the portal app. I informed her that for the rest of my medical records, she would need to ask her medical assistants to request them from my doctor's office. She was very dismissive and calling my printed out results from my previous OB gynecologist notes "irrelevant" to my new diagnosis. I've never felt personally attacked or disrespected from any doctors before. Highly unprofessional and disrespectful. As a nurse practitioner, her behavior was unbecoming, and I left feeling uncomfortable and attacked. I do not recommend her for consultations. read more

I came in last Saturday because my daughter had a viral infection around 3 PM the service was really fast the nurse was really sweet and worked well with my daughter who is 20 months old and was very irritable but she was calm and personable. I left with an action step that felt really good and after going my daughter was able to get better more efficiently and also if you're concerned about Covid they campus is huge and they have a whole separate section for that read more

Facey Medical Group - Building - Medical Centers Near Me - Los Angeles, California

The Drs are good the referral department is the worst. They have every excuse under the sun why it takes so long. Everyone works from home in back office so you never get a response the same day- the bad part about dealing with this type of foundation is they treat PPO patients like HMO . Everyone should be treated with utmost care and urgency. If they did not work from home we may get better service. Basically they suck!!! read more

Great doctors. All my doctors are very kind and patient and never rush me. I've been going to Facey in Mission Hills and Porter Ranch for years and I am very happy with the care I get. Linda O. 2023 read more

Poor Patient care. Won't call for updates on blood work, don't listen to patients when in pain, deny surgery when nothings gotten better for a whole year just because the surgeons at holy cross messed up the surgery and had multiple after that due to malpractice. Facey hire doctors with better knowledge that actually want to help patients. read more

Hey everyone. You know how we just went through a pandemic and medical professionals should really be appreciated? Not these lazy office dwellers. We bring our 1 year old here to see the pediatrician. Our we used to. They don't seem to care about anyone but themselves up there. 3 visits ago my wife arrived at they told her that her appointment was 15 minutes late. She accepted that it could have been her mistake and moved on. Next visit was me. For 1 shot. I checked in early. Made it to the room within a reasonable amount of time....for them. And then nothing. We sat in there for 30 minutes before I lost my temper. I loudly opened the door and stood in the middle of the hallway for all of them to see. Just staring at them. 2 of them just standing there. 2 of them sitting. Still took 15 minutes for them to show up. And when she came in she was all giggly. No care in the world. I answered her questions as bluntly as possible because god forbid I said something that made her leave the room. We might never see her again. At the end she asked me if I wanted to make my next appointment at the desk. My baby is already upset. I'm like....no. I want to go home. Right now. Today my wife shows up. 10 min before her appointment. She sits and waits. People start checking in and being brought in. She gets up to ask and they tell her that her appointment wasn't for 15 minutes after our actual appointment. They must think people are stupid or that people won't call them out on their nonsense. But they messed with the wrong one today. You should have seen them when my EMERGENCY ROOM RN (a nurse with real problems) wife tells them "I have access to the charts. I can see if you moved my appointment" At the end of the day these people are the bottom of the bottom. They don't care. A quiet office sitting at theirs desks is too difficult to make it to patients within a reasonable amount of time. I'm SURE there's a medical emergency they're attending to right? ....right? Don't waste your time here. And if you continue to go here make sure you are very loud with them when they undoubtedly continue with this bs. Only way to make them do their job right is to hold them accountable. read more

Dr Kouz is one of my best doctors ever. He helped me navigate through a 4 year ordeal of lymphoma. He always makes sure I understand and he always listens to me as well. He is empathetic and always professional and I like him a lot. The Infusion Center is so accommodating, efficient and friendly. I was in UCLA for infusion and while it was ok, it wasn't great. But here I felt like Norm at "Cheers". Crystal takes care of all the scheduling and processing all incoming patients whilst following up and always providing updates and reminders. All the nurses are very friendly and nice. Nicole is the top in her field in my opinion and Martha keeps the joint running smoothly as she multitasks. If you have a choice this is the best place for chemo and I been around. Thank you again, everyone in Mission Hills hematology! Mike read more

Not your typical doctor and I mean that in a good way! I've had horrible experiences in the past with doctors. These experiences include feeling ignored and the sense of being rushed out of the room. My experience with Dr.Sanchez has been the opposite of what I mentioned above. She asks many questions, truly listens to your responses, and for me; that means a lot. Her professionalism speaks volumes. Lastly, I really appreciate how Dr. Sanchez makes it easy to communicate with her without feeling intimidated. I have been her patient for many years now and I appreciate her care. Thank you. read more

Facey Medical Group - Medical Centers Near Me - Los Angeles, California

The pediatric department is TRASH. I am appalled and severely hurt by the treatment my 18 months received. The Dr who saw her at her 16 months check up was more concerned trying to make it seem like there is something wrong with her because she is still not fully walking (she is of course walking now) than administer the CORRECT vaccines. He blatantly messed up and didn't give her the correct vaccine needed at the visit - and at her 18 months check up another Dr we saw said my daughter is LATE for her shots. I said wait how? I'm always here on time for every appointment, that's impossible. Sue tried to blame the Burbank location - however excuse me, we switched fully to Mission Hills location and already saw that other Dr who clearly screwed up. I completely don't trust these people. How can they be so unaware how important it is to give correct vaccinations to a little toddler. Appalling and ridiculous. I will be calling to figure out what happened exactly on Tuesday and requesting my daughters vaccine records and I will be filing a medical board complaint against this Dr who is more concerned with making moms feels like their children are mentally incompetent than giving correct important vaccines. Negative stars really. read more

This review is for gyn department for Dr hinnenkamp horrible patient care after visit, no callbacks from md. and no core values , surgery rep is horrible. According to her, it doesn't matter if you are in pain and heavy bleeding . Go somewhere else for gyn needs. read more

Vera in Radiology - I had her 2x's now for a breast mammogram and I will never be back. She was to concerned with telling me I look to young for my age and disrespectful comments, the test itself ladies we all know how uncomfortable it is but she made it 10'x worse grabbing on me the way she did. With zero concern or apologies. Not one time did she give a warning for when to hold your breath in ADVANCE to hold it, just take the picture and yell hold at the same time. It was an evening apt and I was confused how to get out, she was to lazy to even walk me out. So no worries I will go back to my beloved Breast Center for woman, treat you far more respectable. Dr Milika Singh/endocrinologist - stay away. Never returns calls/emails and will deliberately ignore you. I had a great 1st apt and from there down hill. I am having health problems as a result that started mild and turned worse. Not even a diagnosis. I'm on hold for apt 2 months away to confirm if I have cancer so she thinks. I booked elsewhere. I have no idea what her issue is, and although I know I have not done anything to this woman it is kinda hard not to take it personal. The 5 star reviews may be real but they do not show all of them just the 5 stars on Facey website, I guarantee. She can be as wonderful and respected in her community but she is a horrible Dr for me. The same for Dr Mya Levy. They put patients at risk ignoring them and even delete their profile from your list of your medical team when there is cause for concern to discourage you from making any follow up apts or is to somehow use as a way to diffuse as an excuse the dr responsibility if your attached to them no longer in the facey medical system. My health is important and diligent to follow up with other Drs but assure you I'll def be following up with all appropriate parties including legal if need be depending how this goes. They play to many games and they team up supporting each other to treat their patience like this. read more

I've been waiting for approval for my Ocrevus treatment since April 2023. It is July 6, 2023, and I'm told that I need to be seen in person first. Mind you 60+ days to be told something so simple that needed to be done before. Avoid Dr Cardenas (Neurology) office if you're in pain and have urgent needs. Andrea/Nicole and I think the other name is Monica. They don't care that you're in pain and need your medication. I get this every 6 months, which will be for the rest of my life. Take my suffering as an example and avoid this office. read more

Very disappointed in this place to say the least brought my child to be seen and the "doctor" had the most ugliest way of being towards me and my child! So rude and NOT professional what's so ever she is not someone I would want my child to be seen by. This place is a let down don't waste your time here! read more

The OBGYN office doesnt call you when they are going to miss your appointment or be late. The receptionists are rude and talk down to people. They allow you to book months in advance but will cancel your appointment to fit in a surgery but wont be able to rebook you until another couple months later. This office doesn't care about it's patients... and the schedule coordinators for the OBGYNS need training because they are so awful. read more

For the Lab/ Radiology...expect DMV service. Even though there are 3 receptionists to help they are sitting there while the line gets longer. I walked away after staring at them for a while. Why do I expect better? I should know by now...shame on me. read more

I just went to my 20 week anatomy scan ultrasound and it was my first time at this location due to it being the first available appointment and it was horrible! I didn't get the ladys name due to the room being dark with dimmed lights and I had my husband and our daughter and my dad with me but she had them wait in the waiting room. She's short, dark haired, tan skinned, and is either Hispanic, Filipino, or Asian. As time went by, she has not said anything to me or anything about my baby ( nor I didn't get to see it towards the end ) and when it was time to let my family come in the room she was giving such rudeness attitude and rushing me and my family to come in the room and that she wanted to go home. As we we're waiting for my husband and daughter to return from the parking lot, this lady really had the damn nerve to say "This is a medical exam, not a joke." YES!!! She said that to me right in my face! I did not say anything back because I wanted to see my baby and she didn't let me in the beginning. Some people just earn their careers just for the money! If you're pregnant, don't come here for your 20 week exam and have this lady treat you like noting. read more

Came in for a quick follow-up. It's not even a doctor visit, it's a nurse visit. I waited in an empty waiting room for 40 minutes before they called my name. I waited another 20 mins in the room to be seen by a nurse. My actual interaction with the nurse was about 3 minutes. No matter how simple your appointment may seem, make sure to set aside ample time N to be seen. read more

Facey Medical Group - Room - Medical Centers Near Me - Los Angeles, California