I had to go to Emergency on Saturday February 14th and my Dr Maryam Fazel was courteous, friendly, and caring! She went over my test results and checked me thoroughly! I left there feeling very well taken care of and Mariela, who assisted her also did an excellent job! The staff at the front desk staff were also courteous and helpful! I would highly recommend a facility for any emergency! read more

Horrible experience there yesterday. One of the nurses didn't injected painkiller med. for my stomachache and fingers sore. guess she's an addicted? read more

Had always a positive response from the staff and every meds done there on many medical occasions I've had

Those two stars are only because the triage nurse saw my allergy attack and knew I was immune compromised and got me in a room. The Dr however tried to deny my medical history (despite it being in my chart), would barely listen to me about my allergies even though I have frequent allergic reactions, and immediately wanted to talk about mosquitos and test me for dengue. I kept explaining I have no bites currently and rarely go outside due to allergies and he even put in my notes "states she is susceptible". He then proceeded to order a plethora of blood tests that were unrelated--Just to later say "here is a prednisone pack" and "take a Benadryl". I was covered in a rash from the neck down and had a scalloped tongue from swelling. read more

Facey Urgent Care - Valencia - Clear allergic reaction - Urgent Care Near Me - Valencia, California

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Just okay. 1. They made a mistake with X-ray so, we had to wait again total was 3 hours. the first x-ray was just my son's finger instead of the whole hand...so, the doctor had to order an other x-ray and that means..more waiting for a radiology mistake. 2. the doctor said her staff will fax the x-ray and also email me a copy for the referral. When I followed up with a call...the front desk person refused to send a fax and so, I had to cancel the appointment. I'm left with a son with a fractured finger and no appointment because the front desk girl didn't want to fax the x-ray. read more

1st time at Urgent Care, and I've noticed that they don't practice good patient privacy HIPPA. They ask personal information in the open. Starting with registration as well as once patient is back in a room having their vitals checked. Such a turn off the way medicine has gone. Nobody seems to care anymore read more

Went to this urgent care last night around 7:30 pm. They are listed as closing at 8:30 pm but when I got there I was told that they weren't seeing anymore patients because there wasn't enough staff. There weren't even any patients in the waiting room. Receptionist told me to go to Exer and once I got there they weren't taking any patients at that hour either! I had to go to urgent care because I couldn't wait for the 4 month appointment wait time to see my primary, which is ridiculous, and now I can't even be seen at an urgent care? Are we supposed to go to the ER for things that urgent care should handle? No wonder the ER is so crowded. Do better Facey!! read more

I waited today from 8:15-10:50. I explained to the doctor that the regime the pain specialist had me on was working, but that I had to switch insurance when I changed jobs and the insurance I had would no longer cover the muscle relaxer I was on. He did not offer me a shot. He prescribed me the same dose of ibuprofen I am already on, and a back patch I already have (except with a bonus $60 copay). He prescribed me a half dose of the medication I was taking. He saw me for less than 5 minutes. I didn't get his name because no one in the facility was wearing a nametag or a badge of any kind. The receptionist Wendy was horrible and so mean. I waited an hour before asking her for an update at 9:15. She said it was an hour wait, so I asked her again after 2 hours and she was so angry. So many people left because they couldn't want the 2 hours + right after they opened. I know she isn't in charge of the policies, but a simple, "I'm sorry you're in so much pain, and I wish I could do more," would have gone a long way. I'm not a number, I'm a person. It's pretty clear that Facey needs another immediate care, at least for weekends, because less than half the patients who walked in after opening were seen. Most declined to leave their name after they were told they couldn't be called and come back - they had to stay. There were babies, 96 year-olds, etc., and the waiting room was full. Where were they supposed to wait? I was never treated this way when I had Anthem. I had slightly worse treatment with BlueCross. Now that I have Cigna I'm being charged over $100 for Ibuprofen and a heating pad. Go elsewhere if you can. I had positive experiences here when I had Anthem, up to 50% of the time and sometimes more. Now I just feel like elsewhere has to be better. Best of luck y'all. read more

They need to update their hours of operation. I arrived at 5:58 pm. They close their doors by 6 pm and not 7:30 pm. The door was locked and the guard told me they were closed. I was able to e-check in online however, I wasn't let in to be seen. Do better Facey. read more

We came to the surgery care with a head injury and told the nurse who see you in the first 5 min, he said will try and get you in sooner, we waiting 2 hours to see the doctor and then she tell us that they don't have a CT here and to go to the ER, what would they not tell us that in the beginning unbelievable I have no trust in this place. They don't care. read more

I went here because I have had some sort of sickness for 2 months. Had a cough and sinus cold, thought I could tough it out with no meds but the wet cough kept lingering and so did the yellow phlegm. A quick google search shows that coughing up persistent yellow phlegm means an infection is present, hence the need for antibiotics. I get called into see the doctor. Wait was 3 hours. All for him to prescribe me some cough medicine that did not work. I told him I would probably need more than a cough suppressant and reiterated that I had been sick for 2 month. 2 months! ! But he insisted an antibiotic could not be given yet because it's too early... Lousy service from the doctor. By his tone I could tell he was just trying to get rid of me and get the quickest resolution possible. But I cannot do much because I am not the one with a medical degree and years of schooling. The cough suppressant he gave me did not work and I had to get another appointment (more time and more money) to my primary doctor who gave me antibiotics. I go to urgent care to get urgent care, not to get the run-around and waste my time and money. The doctor's here are either unqualified, or just impatiently rushing and being inconsiderate to people's sickness/injuries. My guess is the latter. The front desk was polite, only upside. read more

I am currently sitting here waiting for my bloodwork to try and figure out why I've been running a fever for 5 days. The Dr was very dismissive and said that it's probably viral and I should take vitamin c and zinc.... Even after I told him that I have liver and kidney issues and I almost never present with normal symptoms. I waited 5 days and he says that's concerning. Then he asked me what else I needed? If I knew that I wouldn't be here. That being said the nurses and lab tech were very kind but I think I will go to excer next time. When you're not feeling well the last thing you need is to have someone dismiss you. read more

This urgent care is THE BEST!! You're seen quickly I never had to wait long and the DR's are great! I live in Los Angeles but come here when it's urgent Had severe itching due to CO2 laser. They took extremely good care of me gave me meds that cleared it right up! I'm very thankful read more

Also, they disregard the fact that you might have COVID and they'll have you wait with everyone else (kids, elders, etc). Go to another urgent care that's safer, cleaner, and most importantly..... cares about you. read more

I called at 7:45pm to see when they closed. I was told they take last patient at 8:30pm. I raced across town and got there at 8:07pm. I was turned away due to an "influx of patients and they didn't want to work until midnight". Extremely rude and uncaring. Please do better Facey Urgent Care. read more

HORRIBLE HOSTILE PHYSICIAN - Took my 13-year-old son to this facility last night to be checked out. Dr. Choudhury is rude, condescending, hostile, doesn't listen, and I was ridiculed by this horrible Physician. Go to another location that won't stereotype you and will give you the care you deserve. I have never come across a Dr to be so hostile because we don't share the same beliefs. read more

Entire staff was professional and kind. Service was as quick as could be expected with the high volume of runny noses. I highly recommend this immediate care. !!!!!! read more

I love the fact that you can sign in online prior to going. Also if you have a MyChart account you can even check-in online. Don't let the wait time get you though because it was a lot faster than what I was told would be the wait time. Friendly staff and great service. read more

I has previously gone to Providence on NRR, had a terrible experience so decided to go here this time. Dr Harris and all the staff were excellent when I went in for an injured knee. Highly recommended. read more

Incredibly unprofessional! Went to mission hills location and was told it would be a 2.5 hour wait and it would only be 45 minutes in Valencia. So I drove all the way out there and it ends up taking just as long. After waiting over 2 hours and seeing patient after patient who arrived after me get care before me I got up to ask what was going on. The lady behind the counter was obviously confused and couldn't find my info and tells me uhhhh you are next in line. Sure enough a few minutes later they call my name and am left to wait in the room by myself another 30 minutes before the doctor shows up. Complete lack of integrity as they should have apologized and said they messed up for not taking me in order. Avoid this place if you have the option! read more

Nurses are rude. Spoke to Kristen and Lisa. Was seen 2 days prior, had to call back about a referral since the doctor I was sent to can not see me until July, that's more than 2 months. Found out the referral was put in as standard, when it should have been "stat". Told to go to emergency room since the 2 month wait on the current referral "is how it is" by Kristen, then all of a sudden she couldn't hear me (yea right) and hung up. I immediately called back and got Lisa, who had been debriefed while I was on hold because she came back in that "nice/nasty" way with the same info. No effort/zero alternatives, only repeating what they "cant" do/things I never asked for (example - "we cant divulge our dr's schedules" - I never mentioned that (??). Saw we were getting nowhere so I thanked her and she abruptly hung up. Do not go there if you're expecting anyone to assist in a genuine way, much less go that extra inch (forget the mile). read more

Some of the worst care I've ever received. The employees here could care less about their patients, and make it clear you are a burden to them. It said online you could schedule an appointment ahead of time with urgent care, but when I called to schedule one I was met with a very rude receptionist telling me they were walk in only. I was understanding and kindly let her know they website says they do offer them (in hopes they would update the site) but she began arguing with me, just repeating that they don't offer appointments. Once I arrived the nurse refused to listen to my pertinent medical history and would cut me off while I was telling her my symptoms. I waited over two hours on a covid and strep test, I understand having to take these tests as a precautionary measure, but they only take 15 minutes. When the doctor finally arrived, he informed me the reason I had been waiting for so long is because they couldn't decide if I needed a pediatric or general health care doctor since I am only 19. Considering that at this age I can see either, I found this absolutely ridiculous. A 2 hour wait to see a doctor for 5 minutes. As apologetic and kind as he was it's still unreasonable. The doctors are great, but before you can see them get ready to deal with people who hate their jobs more than the people at TSA and the DMV combined! read more

I am sorry tonight one hero gets a zero from me I believe I have strep throat I say this because I have had it before, maybe too many times. I went to Immediate Care to get a throat swab and possibly antibiotics Doesn't sound too hard to do. The wait was long and I had to go to work so I figured I would come back after work I did They took my info and checked my temperature and told me it would be 2 to 2 1/2 hours I could wait in ny car and they will call me . We decided thats a long wait so lets get some food well 5 minutes later I get a call they want my blood pressure I explained I had already left to go get food and that I will give them my blood pressure when I got back. The lady on the phone was adamant that I needed to come back now. I explained the other lady had told me to 2 1/2 hours she had checked my temperature and I was at a restaurant now just around the corner. That's when I was informed I would be taken off the list and when I got back I could start from scratch. I feel sorry for her she obviously needs a break. I feel sorry for me I need my throat swabbed I will not be going back to that Facey immediate care read more