Drive an hour since it was the closest minute clinic to me just to find out they are not here anymore

Walked in, and after a very short wait George took the information. and Elizabeth the PA addressed the medical issues. It went very smoothly. We were out and about in no time. It also seemed well organized in the CVS. with lines of people waiting for their Covid shots. Good job all around. read more

MinuteClinic at CVS - Conveniently located in the back of CVS - Urgent Care Near Me - SANTA CLARITA, California

Special shoutout and thanks to Denise McDonald for performing TB test for my daughter's employment screening. From appointment to pre-check in to actual test was seamless and extremely convenient. I had to change appointment time 3 times due to my garage being broken. No problem. I am a retail pharmacist practicing in SCV over 15 years, for convenience and appropriate charge for service is definitely plus. I thought about going to EXER , urgent care but they overcharge and also you can wait for a long time specially on weekend. For simple primary visits , tests and immunizations, I strongly recommend minute clinic service. read more

Nurse Practitioner (Francis) and the blonde nurse that was there (so sad I didn't get her name) were SO lovely, accommodating and helpful. I wouldn't hesitate to come back here again. Made me feel at ease during my appointment and gave me great recommendations for care after the appointment. read more

Drove here for the first and nearest appointment due to illness, 40 miles round trip. As someone else mentioned, once it became clear there was no insurance to bill, we were instantly treated like second class citizens. Was told in a flat out lie "have to test you for covid and it's $250" before even finishing checking in for the appointment... so we left. I made her say it back to me again knowing full well there is NO WAY it's that much. If I'm wrong, her inability at communication is to blame. Website states "No cost covid testing" - but I guess that's also a lie? Who knows? I have more empathy in the socks I have on than the "nurse" working there this am. Already filed a complaint with corporate since she had ZERO interest in the health of the patient - which last I checked, is her WHOLE job. read more

I made an appointment for a DMV medical exam for my commercial drivers license. The appointment was 1 week out. When I showed up, I was told that I scheduled the wrong exam on the internet and I would have to reschedule using the computer in the store. The (nurse? Medical assistant? Receptionist?) couldn't help or provide some customer service to assist in me in getting a time sensitive exam that I had already been waiting a week. I am a cash patient, but for some reason other customers/patients had priority over me? I could make assumptions, but I won't. These are the facts. I do not recommend this minute clinic to anyone. read more

We were driving through the So Cal area North, back home to the Valley. My son wasn't feeling well and being late afternoon on Saturday we were dreading the 2+hour wait at our Urgent Care or heaven forbid having to brave the ER. Wife Googled Urgent Care Santa Clarita and found the CVS Minute Clinic. We were close and so we figured it couldn't be worse than our other options. Pleasantly surprised: 1. Quick touch screen check in 2. Short wait time 3. Friendly, professional physician 4. Thorough exam 5. Fast diagnosis 6. Prescription ready almost as soon as we were done 7. Accepted our insurance Total out of pocket was $34 including meds and my $20 co-pay CVS could take over medicine with this model! read more

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We make an apt at this minute clinic every time our Primary care physician can't take us. We also go there for all our vaccinations. Making apt online is easy. We usually have 20 minutes to get there. Once we get there we sign in get seen and get out. The process is simple and easy. Elisabeth is awesome. But even when it's someone else we haven't had issues. I would highly recommend if you need to be seen today and don't want to pay urgent care fees. read more

Absolutely ripped off here. They told me they checked and accepted my insurance, only to get a $218 bill a couple of months later. I tried appealing but no dice, after all, they are only interested in making as much money from you as they can. Disgusting rip off, don't bother unless you want a big bill later... read more

The minute clinic system has failed yet another customer. I arrived at this location well before it's intended closing time and due to unforeseen circumstances the nurse practitioner had closed the location for the day. get it together minute clinic you're not really helping the community when you close your locations early. read more

Epic fail with their system! I had pre-registered for an appointment online to get a flu vaccination and it said my place is held in line and got a code. Arrived to the pharmacy and there is two groups waiting to register on the kiosk ahead of me. By the time it was my turn to use the kiosk to fill in more information I could have just done online which the system stalled to complete, my place on the waiting list was already removed and no more patients for today as it's closing in 30 mins. And of course there is no one to talk to either. Will never be using the minute clinic. read more

HORRIBLE! I had a 3:00 appt. Arrived at 3:05, they had already taken in someone else. After registering, the computer said it would be a 17 min wait. 3:55 pm, the screen still says 17 mins. At least someone could come out and say something. I could hear lots of laughing in the exam room....Had to be at work at 4:30, so I left, never to return. I understand that I was a little late, but that wait was extreme. If you enjoy waiting....they have a book section right in front of the waiting area. read more

Today I came in at 5pm expecting a long weight and to be turned away because they were closing at 5:30pm like all the other urgent cares in SCV. Nope! I had an opposite experience. Elisabeth literally walked out as I was checking in on the computer And took me right in! No wait at all! She was so kind and very attentive! I felt very comfortable with her also. She sent my prescription to the cvs pharmacy next door and it was ready in less then 10 minutes! I will be back again for sure! read more

Wow. I would NOT trust these people to perform an accurate Covid-19 test. They lack competence and professionalism. Like all CVS companies, these people must hire from the bottom of the barrel. After decades with CVS, my family and I will take our business elsewhere. read more

Normally I see Elisabeth D'Souza here, and she is GREAT -- very sweet, pleasant, personable, and she gets you in and out of there very quickly. I'd say usually the entire process of being seen by her and getting any needed meds takes 20 - 30 minutes. She, individually, gets FIVE big stars in my book! Today, however, I saw a man named Tom Partner. The entire process took three hours, from waiting, to the actual exam, to trying to get my prescription after he'd forgotten to submit it. He spent forever silently typing things into his computer... and running unnecessary tests on me. I came in to get a cold and sinus infection treated, and ended up subjected to weird neurological tests. He ended up prescribing me an antibiotic NOT for my sinus infection, but for a slightly infected ear piercing I mentioned off-hand (AND he told me to get my cartilage piercings taken out... uhhh, it's my choice to have piercings. I know they are impractical and prone to infection. I don't care. That's my choice. Lay off.) He doesn't believe in treating sinus infections with antibiotics. Um... ok... because every single time I've gotten an antibiotic for a sinus infection, it has cleared up in two days. He was generally very unpleasant, and it felt as though he didn't believe I was sick? Despite all my coughing and nose-blowing and my appearance of, well, general plague??? This isn't the first time I've encountered this kind of treatment, and to be honest it feels like an attitude of, "Well, you're a woman, so you don't know what you're talking about, and you're probably imagining all of your symptoms." He also seemed disgusted when I responded to a question HE ASKED about my menstrual cycle. He cut me off, saying "That's okay, I don't need details, I just wanted to make sure you weren't pregnant." This after me telling him I am not pregnant. The hell? So I tell you I am certain, without a doubt, that I am not pregnant, and then you ask when my last menstrual cycle ended because you apparently think I'm too stupid to know my own body? And then you cut me off when I start giving you an answer? YOU'RE A NURSE. YOU DON'T GET TO BE GROSSED OUT BY MENSTRUATION. read more

Glad to have this clinic. I was taken in to be seen after a brief wait. They have pretty new equipment and great staff. I'm on the mend!

I am FURIOUS right now! I went to the Valencia Minute Clinic and was seen by a NP named Elisabeth D'Souza on 11/7/15. I already knew I had a Urinary Tract infection and in fact had bought a OTC test while waiting and showed her the results while being seen. I NEVER asked for a culture of the urine results or any lab work. Why in the world would I want to incur any extra fees for something I already knew I had. I just got a bill today from Quest Diagnostics for $189.29 for lab results. WTH!!! ARE YOU KIDDING ME!! THIS IS OUTRAGEOUS to me. I specifically told the nurse practitioner my husband was out of work and I didn't have insurance. I am marching in there today to show her a bill SHE should be paying for!! Not HAPPY! read more

My health insurance company told me to go to CVS Minute Clinic for a flu shot. This review is for their billing and claims department as the NP at the Valencia facility was very professional. I gave her my insurance card and thought I was finished, but a month later I received a bill for the full amount although my health insurance company told me it was free. I tried to call their billing dept. multiple times, waiting on hold up to one hour, but they never picked up the phone. I then mailed back the invoice to them with a copy of my insurance card and my phone number. A month later I received a late notice from them. I called them again, waiting for a hour for them to answer, which they finally did. It seems they never submitted the claim to my insurance company even though they had two opportunities to do so. Their excuse was they were sending it to the wrong address. When I mentioned that I mailed them the insurance info. they denied receiving it but later admitted it was sitting right in front of them. Very unprofessional. I will not go to any of their clinics again. read more