This is my go-to spit to wash my Lexus. Roger said my car needed extra attention; specifically, a hand wash. I park my car outside because we are converting our garage into an ADU. Armando (Diablo) cleaned my ride up perfectly! Thank you for maintaining the great customer service I have always experienced! read more

Today I tried to use a coupon for my birthday and the front desk charged me before I could use it and I lost out on it and when I talked to the manager he was rude and wouldn't help me. I will not be coming back. They were disrespectful. "It's your birthday soon! Come to Fair Oaks Car Wash - Altadena on or before your b-day and get $5 Off Diamond Car Wash. Reply YES to save. Exp 6/25." read more

The customer service is super and they leave my car awesome. The staff is so friendly

I was in high demand for a good car wash! I wanted to support a local Altadena business, regular wash is about $30. I waited about 10 minutes for the car to be ready after it came out the drive thru. My car was alright, still had streaks on the window and piece is trash in the side pockets(Straw trash). I don't think I'll be returning but might try it again in the future, maybe I went on a bad day. read more

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Amazing car washes, very quality work, professionally handled, I always leave looking fresh and so clean. read more

Fair Oaks Car Wash - Clean Mercedes - Car Wash Near Me - Altadena, California

Wonderful service they always great you very nice friendly .., My car always smells and looks clean they really take their time to make your car look clean and shiny. read more

Great service. Friendly staff! They were helpful with the high chair for my daughter.

Car is fresh and carefully hand wiped down. Been going here for years! Will continue due to good service!

always clean from the inside out. the only car wash that i'll come to. super efficient!! highly recommend

Great service! Friendly and professional staff! The best in Pasadena! Everything from regular wash to full vehicle detailing. Prices are reasonable! read more

Always great prices and excellent customer service can't beat it. This is where all of my family members come if they need a car wash. No need to look elsewhere. Thank you Fair Oaks Car Wash! read more

Friendly service and a great quality wash. Indoor waiting room for hot days is nice and clean. Come support a local Altadena business.

After all that rain, they did one heck of a job making my car whole again. I'll keep coming back. Good job. ​

They always do a great job. Nice local car wash, responsibly priced. #Support Altadena

The cashier has no manners. He was yelling at an elderly woman who used her card to pay when their machine went down. He rudely tells the woman that the payment didn't go through even though she shows him a message from her financial institution stating that the payment was approved. He argued with her for about five minutes while a line was forming. Very unprofessional and unpleasant experience. As afar as the actual carwash I'd rate it a 3, just mediocre and minimal attention was given to the interior for a "full service" car wash. read more

I love this car wash been coming here for years I just hope they don't keep raising the prices that's my only concern but everything else just my car wash read more

Sorry ! This is not the place. The other day I came for a "diamond wash". I waited for awhile with my family and then got into the car. Right away my husband saw that the car was still not complexly clean. He asked for a cloth to go over some spots he noticed right away. We had an appointment so I didn't inspect my car as I should. I tipped my dryer and said thank you. I left for my appointment and came home for the evening. When I woke up the next day - WOW! I saw how truly dirty my car was inside and out. The floor wasn't vacuumed well. The dash was still dirty and dusty, the spray and shine on the car looked like it had been sprayed and never wiped down. It was a really lousy job to say the least. I called about how poorly the car was washed. The girl who answered the phone said that I should've had them correct it the same day. I told her I didn't notice it the same day and that the car should have been washed the same day. She directed me to manager and he told me to come back in. I never made it back in because my schedule didn't allow for that. Really disappointed in the customer service and the service itself. read more

I've been using Fair Oaks Car Wash ever since I moved here 15 years ago. I've always been satisfied. They could use some friendlier cashiers but never a bad experience. I've read some negative reviews on here, especially those who felt like their car wasn't cleaned adequately. I've been there over 100 times and never had that problem. read more

I mean... it's not much to talk about... its a local car wash...meh it is what it is. Fairly priced, they do a good job...no complaints

What a waste of time. The lousiest hand wash. It doesn't even look like it wash washed read more

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They do a lazy job at dusting and cleaning a car's interior. It didn't look like I paid for the luxury car wash. I had to tell the guy to dust it off properly. When he handed me the keys. They don't even leave the interior shiny. Disappointed customer. read more

Comment left on 5.19.25: On Yelp it says it is open till 5pm, I passed by at 4:05pm, doors were closed. It is fine if they close at 4pm, but they need to update their hours of operation. Beware if you come at 4pm. read more

The back seat area was left filthy. I've given this place many chances to redeem itself. I'll never go back. I'll pay more and go someplace else. read more

I came today to get a diamond car wash it's was horrible they didn't vaccum my car out correctly the whole front still had soap on it that was dried up I was so mad.one of the workers that was there even took his finger and whipped and seen it still had dirty horrible service.they told each about the work and they just laughed I will never go back there again.anybody who wants there car wash correctly do not go here!!!!! read more

ABSOLUTELY the worst service! I went for a car wash, and the guy said we could only hand wash due to some of the sap on your car, which would be $50. I said no thanks and decided to take the sap off, rinse the car at home, and return it in a few hours. The same guy then says sorry, you have a rack on the vehicle, and we cannot take it through the machine hand wash only. I've been coming here for a long time in the same car, and it's never been an issue. He then proceeded to say our brushes got tangled on the racks. That's NOT the customer's problem; clearly, it's the brushes, and you have to deal with that as a business. It seemed like a scheme to make more money because handwashing costs $30 more than a regular car wash! read more

The guy glanced at my car and said it was "sticky". He wouldn't run it through the was and insisted I get a hand wash which a lot more expensive. An obvious scam. There was a drop of something from my tree which I wiped off with my shirt. lol. The car washes aren't exactly cheap there and they do an ok job but always forget something. In 3 visits they have, 1) missed bird poop on the expensive hand wash. 2) left tire dressing just dripping 3) all visits failed to clean the leaves out of the collection area below the wipers. Minor things but the high pressure upsell is the deal killer. Will never go back. read more

If I can go lower I would but the property manager just wants to make money off of everyone and doesn't care about the customers and all they're worried about is making that extra $20 on you l.... I would never recommend this car wash to anyone and they will steal all your money read more

UPDATE- They reached out to me and apologized for the behavior. The policy is what it is (still disagree with it) but I'm seeing this is an isolated incident/behavior. I'm happy with how they resolved it. I still have issues with the place but I can see they are trying to improve so I'm giving them three stars for now. Here's my original review: If I could I'd be giving them - No stars. I've been tolerating this place for about 10 years. They aren't good with attention to detail and certainly don't take pride in their work, but they are one of the only car wash spots in the area. So it is what it is. Only once in the past I took them up on their rain policy of free rewash if it rains within 24 hours of your wash. They seemed annoyed but did it. I tipped the guys more than usual out of gratitude. I called today to do it again and they said come on in. Here's where things went wrong. When I got there and explained to the guy I didn't need the interior vacuumed, it was just a rewash because of the rain, he immediately shut me down. Very rudely said no we don't do that, I told him I already called and he said that was wrong info and I'd have to pay for it or leave. Which really shocked me - in all the years of going there I haven't been happy with their work but I've never been spoken to so sharply. Especially when I didn't come at him very aggressively, I calmly explained what I was there for and assumed it was a given because I already spoke to someone. He then told me "that 'girl' is wrong she doesn't know what she's doing, she doesn't know what she's talking about." Now I was getting mad because she (a woman) was so kind on the phone and here he was trashing her so I told him I needed to talk to the manager and he stormed off. When he came back he explained that the manager has a new policy and that you can only get a rewash if it rains before midnight of the day you got your car washed. My car was washed at around 5 PM so that means there was only a seven hour window for the weather to suddenly turn and drop some rain. Honestly I'm not even sure if the rain got on my car around midnight or some other time while I was sleeping, but when I got up at 7 AM the car had rain on it and there was rain around the house. So here's the deal, I understand they have a set policy and while I respect that I think it's a terrible one. I don't know of any other car washes that have such a limited rain policy. Within at least 12 hours of washing my car, it rained and all the dirt they missed became apparent. I guess that doesn't matter to them but it does to me. Here are the other things that matter to me: 1) The guy was rude 2) I was told I could have a rewash if I came in so I made the effort of driving there only to be sent away. 3) This is a new policy and was NOT the policy when I purchased a 10 pack of washes. 4) This policy is terrible and you should treat your customers well. Not just loyal customers of 10 years but EVERY customer. 5) I waited 20 minutes to speak directly to the manager but he never came out of his office. I'm finally giving up on this place and am requesting a refund for the remaining value of my 10 pack. Wish me luck and stay tuned if they refuse me cause I'll be back to report how my talk with the manager goes. read more

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I've been a customer of this place for a while and now a $90 wax by hand does not include the plastic parts! I'll ask the manager and he double checked and told me it wasn't included and didn't bother to offer it for an additional charge. His terrible attitude and if there's no will there's no way. read more

Fair Oaks Car Wash - Receipt - Car Wash Near Me - Altadena, California

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So disappointed once again... I really try to keep our business local so I keep trying this place, and keep being underwhelmed. Today my son took his car to be cleaned here, and spending $26 + $5 tip on a super wash, is a lot for anyone, but especially for a 17 year old. He pointed out that the back had sand from the beach, plus he was excited to pay extra and get the shiny tire treatment. He got home and went to admire it, into to find that neither had been done! The back was still full of sand, there were even leaves laying there, the crevices on the door jams were full of leaves, and his tires has clearly not been touched! I usually leave Fair Oaks Carwash feeling a bit ripped off, like they take zero pride in their work. But this time was over the top. My son paid extra for specific services that they didn't even bother to pretend to do. So blatantly just taking more money... read more

Took 3.5 hours to wash the inside of my car, they took everything out of my glove box without asking and threw it in the trunk of my car, and there was zero communication from staff. Will not be returning, don't waste your time or money here read more

One of the workers knocked a ladder over and it dented the side of my car. I used to like this place but they weren't even going to tell me. I noticed and the manager on site offered me a free detail. Tried to text the number he gave me asking for it and he did not respond. I will try to call to get the free detail but I should have had them report this to their insurance company. read more

Been coming here for a year plus now, always get a hand wash and never disappointed, great price and friendly customer service every time I come. They even offer disinfecting cleaning inside your car what is a must for my self considering I have people in and out my car and have children. Place is never a let down and is always my first thought when thinking of a car wash. read more

Fair Oaks Car Wash - Working on my car from filthy to perfectly clean! - Car Wash Near Me - Altadena, California

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I have been bringing my car and F150 truck here for the last 5 years and always tip well. On Friday, the new guy writing tickets told me that my tires were too wide for the tracks (which had never been the case before) and I needed a hand wash that costs double. When I explained that nothing has changed in the years I have been going there, he then told me that my side mirrors could get broken. I reached inside and retracted them. He still told me he could only do a hand wash. What a joke. They are now trying to gouge their customers. Time to find another place. read more

Took my car for a car wash and when I got it back it was full of crumbs from the front to middle to end. When I called they said "we don't vacuum around children car seats unless you ask, we don't vacuum the trunk unless you ask" I said "that's something your clients should know". They didn't say much about the crumbs in the front which should have been cleaned without me asking. I paid to have them rinse my car? I could do that at shell for 5 bucks. This entire thing is wild because, aren't I asking for them to vacuum my car by simply taking it to a "car wash" and when I pay them? So if you take your car to get vacuumed please remember to ask them to do so. read more

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Worst car wash ever, over priced with bad workmanship. I paid for express and no one even knew. I got the same Treatment as If I paid for the regular car wash.. won't be going back.....I got the right Business it might not be called express but I paid extra and got the same poor treatment read more

Fair Oaks Car Wash - Car Wash Near Me - Altadena, California

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They did a great job washing my car! I had been away for a week and parked under a tree. Had lots of pollen, dust, dirt, leaves, bird droppings layered on. I had just the exterior done because I'm impatient and they did a great job. They also have a discount for nurses and doctors! read more

Fair Oaks Car Wash - Exterior wash - Car Wash Near Me - Altadena, California

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Got a good car wash today. My car looked pretty sparkly. I did noticed that they could've done a better job on wiping the back seats and the cargo area. I didn't check it before leaving the car wash. The guys were nice I'm sure they would've taken care of it if I would've pointed it out. read more

Honestly not worth the $70 you spend. They don't vacuum well they don't dust down your interior they don't even vacuum your carpets or at least dust them off the shine was sprayed in some areas not on others. I mentioned the vacuum to them and area that needed wax and they said they would re do it and gave it to me exactly the same. Don't waste your time not worth it just wash at home or go somewhere eles read more

Pésimo servicio! Los 2 supuestos encargados manager ! Son muy despotas , y te atienden de mala gana tanto quien te da los tickets y hasta quién seca el carro , pésimo servicio, 0 recomendable ! read more