Money was refunded. I know Theyre work is quality but the business model leaves a lot to be desired.

Great service and thorough discussion on options and price. Everyone we spoke with seemed to have high integrity. They also were very communicative giving updates on when our cars would be ready. read more

I had a small car part wrapped here months ago, using my own vinyl wrap. They did a good job but then charged me $100 which is a bit of surprise considering it was for a piece of plastic about 48x2 inches in size; but whatever, shame on me for not asking first. Today, I stopped by to purchase a small 6x6 inch of protective film I needed. After saying he needed to "ask the owner", he came back and said it would be $25. While I was happy to pay something, we're talking about what is literally a piece of leftover scrap PPF film. I had $10 but was so offended, I just left and ordered it on Amazon for $9. Sucks when you try to support local businesses since I live just a couple blocks away but you're met with this type of sales attitude. read more

Wow 10 yrs since my last review . It has been a min since I have had one of my cars done by Them . I always bring my cars here and I came all the way from Reno to do it. Loyal customer and had a fantastic Black Friday deal that I couldn't pass up and was gonna be in town so it worked out. Robert (Owner) made sure I could take advantage of the deal since I came a week later from the deal . He always takes care of me . Brandon (Son) Handled my transaction and was fantastic. Walter & Paul (Installers) did such an amazing job on the tint. It came out exactly how I wanted it to look. I'm so happy with everything . Great value always with all my cars I have had over the yrs . Thanks to the whole team ! Enjoy !!!! read more

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4th Tesla I've brought over. They do a great job, friendly, responsive, helpful. Go here.

I've trusted Auto Customs Inc. in Pasadena with the window tint on my last three vehicles, and they've done an excellent job every time. Robert and the rest of the staff are always friendly, professional, and easy to work with. The quality of their tint installation is outstanding, and they stand behind their work. I also appreciate that they offer a discount for returning customers, which is a nice bonus. If you're looking for quality window tinting and great customer service, I highly recommend Auto Customs Inc.! read more

I really cant say enough good things about VIP Auto Customs and the owners Robert Sr and Robert Jr. They've become my go to place for anything I need done to my cars. So far I've brought two vehicles in for tint and wrap and every time the work has been excellent and the pricing has always felt fair. What really stands out tho is their customer service and honesty. As a small family business owner myself, I love supporting other family owned shops, especially when they really care about their community like they do. Most recently I brought my car in after it got hit in a parking lot and had some paint and tire damage, and they were able to get me in the very next day and made it look perfect again. You honestly couldn't even tell anything ever happened. Big shout out too to their office manager Earnest, he was super helpful and friendly. I'm super happy with everything they've done and would highly recommend VIP Auto Customs to anyone. read more

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Did a great job with 3M ceramic tint I brought. Did it while I waited, has been good now a year later.

They did an excellent job tinting my brand new Tesla Model Y. They got me in and out quickly. They provided an excellent value, as my time is very valuable and they were able to get me in and out on my appointment as scheduled and as promised. The service requested was to tint my front two windows, I brought it in at the predesigned time and they got the job done in about 30 minutes. They aren't the cheapest, they aren't the most expensive but they are efficient and provide a quality job. So to me that's an excellent deal. The tint looks great. read more

I paid for the high end heat resistant tint. My windshield has several imperfections, dirt under the tint. After arguing with owner he replaced it. Now the level of heat resistance isn't the same as my windows so my guess is he installed the cheaper tint which also scratches easily. For the price point you'd expect a better service. read more

The guys here at the best in the business! Recently pulled off all the old nasty tint on my Audi and replaced it 3M high quality film. Making an appointment was easy and price was beyond fair, couldn't recommend anyone else in the game. Keep up the great job! read more

VIP Auto Custom is is my place to go whenever I need a Tint in my vehicles. Robert and his son's are always the best. They explain to me the best new products and always get me a great deal. The job they do is amazing and their recommendations are always on point. I can't think of any other place to go. read more

Robert manager owner and his staff are very professional. I've been here before I love their work and the customer service is superb.! I highly recommend this place for all your tent details. I've taken my cars here in the past. They're quick fast, efficient and affordable. read more

Good competitive price and fast service. I already had two vehicles worked on at this facility, hopefully the film that they recommended for the price will last more than five years. read more

Excellent service! I was referred to VIP by a friend of ours and they are awesome. I have tinted 5 cars there so far and I will keep getting our family cars tinted there. It's very efficient... you set an appointment, drop off your car and it will be ready in a few hours. No drama, no upselling, no excuses! Robert and his team are THE BEST! I highly recommend! read more

These guys have been taking care of my cars for 10 years and they still do a great job. I understand this is a family business with Robert and his two sons operating the shop, and it's clear they have generations of experience and talent when it comes to tints, films, detailing and other services to keep your car looking brand new. 10 years ago they installed 3m Crystalline tint on my car and today it still looks brand new; no bubbling or visible wear at all. This week I had them replace some rock guards and taillight overlays and the team was quick, extremely precise and I think it speaks to their quality that their sitting area is set up to let you watch them work. Most competitor shops take your car out of sight and you can't see what's going on. They communicated well about any issues they encountered and let me make decisions about what I wanted to do. Their prices are also fair and they accurately estimated the labor/time to do the work. The fact they let you see them working the whole time also speaks to their honesty and transparency. read more

We brought both our vehicles in to get our windows and windshields tinted. They were very informative, professional and quick. They explained everything that would be done and gave us amazing customer service. So happy with their work. Would definitely recommend! read more

VIP Auto Customs did an amazing job on my car! I've taken five of my cars to VIP Auto Customs and every time it has been great. They are friendly, communication is excellent, and the tint quality is top-notch. You can tell they really care about their customers and take pride in their work. My cars looks incredible--highly recommend VIP Auto Customs to anyone looking for great quality and service! read more

Robert and Brandon - the two brothers who run this shop (as well as their original and larger location in Glendora) - are a pleasure to deal with. Gentlemen who know their cars, are extremely patient and welcoming and take their time in explaining the different tint products they offer as well as what differentiates them in their price tiers. The work is lifetime warranted and they put their money where their mouth was - I had to bring my BMW i4 M50 back in a week later because there were still some bubbles on the driver-side windows and they redid the entire side, free of charge, as promised. VIP Auto Customs offers the best ceramic tint in the market, make good on their appointments, are fair in negotiations and honor their warranty and workmanship. read more

VIP Auto Customs - Auto Customization Near Me - Pasadena, California

Very happy with my tint work. I got a great quote and on the day that I was able to get this work done. They have great products for all budgets and the quality of work is great. I do recommend them and will come back for other type of work to be done in my cars. read more

Robert was extremely helpful and took his time explaining the difference between tints. Robert helped me find exactly what I was looking for with sweet pricing. I'll be back in the future and would recommend this company to anyone in need of auto tint. read more

VIP Auto Customs - Front window with ceramic. - Auto Customization Near Me - Pasadena, California

I recommend VIP Auto Custom based on their customer service alone. Service: The owner Robert is extremely nice and communicative. My appointment was a bit delayed due to issues with the client before me, but he and his crew kept me up to date with the timestamps of when they'd be done. He also offered me food from across the street, water, and entertainment. Price: I came in for tint and got their middle tint level and for my vehicle, I thought it was a fair price since they use XPEL ceramic tint and offer lifetime warranty. Finished product: looks great on the car, brings privacy and cools down vehicle much quicker. Overall I recommend this place based on service alone read more

Robert and his team are the "Dream Team" I have been coming to VIP for all of my tinting needs and they have yet to let me down! I was fortunate to get an appointment fairly quickly since we're still in cold weather (early February) but I know that when the temps get warmer they do book up pretty quickly. The tint I had done on my cars years ago still look absolutely amazing, which is why I have continuously brought back my newer vehicles along with recommending my family and friends (who have also been very satisfied). They have been able to match my factory tinted windows with tint so everything looks uniform. Robert takes the time to listen to what your desired look is and will educate you on the different films they offer so that you can make an informed decision to match your budget and be able to achieve the look you're going for. So if you've been looking for a small local business in Pasadena to get any tint work done this is the place. You are in good hands with Robert and his team. read more

Quick and easy quote. Tint came out perfectly and my car looks better and stays cooler.

Amazing service. They are all so nice and I got a tint for the entire car and PPF for partial front and luggage area. They got it done in 2 days and my car looks beautiful. So happy I went to them! read more

This is the 3rd car in our family, the window film, totally good for value. The quality is really great

I contacted VIP on yelp. The response time was very quick. I had a lot of questions about the fees and options of tint I could get, they took the time to answer every question and concern I had. The communication was great which ultimately led me to do business with them. There are many different options and price ranges to choose from and I was satisfied with my choice and end result. I wouldn't hesitate to do business with them again read more

I want to thank Robert and Staff for such an Amazing job. I first used VIP service wayyyy back in 1993 for my new then 1993 Ford Explorer XLT. Everyone loves the tint because it had a brown hue to it. My interior was tan and the SUV was emerald green. They did and Outstanding job. Fast forward to today 2024 .. driving around and burning up with no tint on the front 2 side windows... I needed tint ASAP and they squeezed me in and they didn't disappoint. Outstanding job... Excellent Price Outstanding service and Excellent Customer service! Do not hesitate, if you are in need of tint for your vehicle. VIP Auto Customers will meet your needs with the services they provide for your car/truck/suv etc . read more

VIP Auto Customs - OUTSTANDING BLEND WITH EXISTING TIT ON BACK WINDOWS - Auto Customization Near Me - Pasadena, California

I recently got my car tinted and I'm absolutely thrilled with the result! The staff was friendly and professional, and the installation was top-notch. The tint itself is amazing - it reduces glare and heat, and gives my car a sleek, stylish look. My takeaways: - Excellent quality tint that blocks out UV rays and heat - Friendly and knowledgeable staff - Quick and efficient installation If you're looking for a high-quality car tint that will last, look no further than VIP AUTO CUSTOMS I highly recommend them to anyone. read more

update: customization project redone perfectly on replacement vehicle 6 months later thank you Jr! read more

VIP Auto Customs - Auto Customization Near Me - Pasadena, California

Fantastic shop, they've been in business for over 30+ years. Robert the owner was very attentive, and wanted to know my expectations and budget. They carry Autobahn film for anyone who is wondering. They did a great job on my car and went above and beyond in order to squeeze me in to their busy schedule. If you want it done right and by a company that backs up their work. THIS IS THE SHOP!! I highly recommended them!! read more

Great job on my front clear bra! I had some damage done but only to the front corner, I didn't want to remove the entire front bra and they were the only ones who would take on the task of doing a partial replacement and nailed it!. I called around and nobody was willing to take the job since it takes precision to do it cleanly. Brandon from VIP said it's no problem and they were able to fix it in less than 30 mins and the correction is unnoticeable. Again, amazing job guys! Would highly recommend VIP Auto Customs to anybody! read more

VIP Auto Customs - After (Replaced the partial damaged clear bra piece and retaining the original) - Auto Customization Near Me - Pasadena, California

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I took my Dodge Charger and it came out very nice, I'm very happy with the results. I recommend this place to anyone that wants a great job. read more

VIP Auto Customs - Auto Customization Near Me - Pasadena, California

I got my Polestar 2 tinted here. They came highly recommended by my in laws who also got their Tesla tinted there. We chose the xpel XR plus tint. Robert spoke to us on the phone prior to coming in for a consultation and he was very nice and accommodating. Customer service was fantastic and they listened to what I wanted for my car. They were very knowledgeable in their products and they did a superb job. Pricing is competitive with nearby shops. Highly recommend this place for a tint :) read more

The team here is great! First, they were very patient with me when I called in to ask about prices and the different colors of tint, and took the time to explain everything to me. Also, after they finished the job, I noticed a few imperfections a few days later. Took it in to them and they immediately touched up all that could be touched up, and scheduled me to have one window redone. But they didn't give me any problems or anything like that, in fact they were apologetic about the situation. read more

VIP Auto Customs - My car in their service bay - Auto Customization Near Me - Pasadena, California

Great place to do tinting and ceramic coating. I had my brand new 2024 Acura MDX tinted, color-corrected and lifetime ceramic coating. The work was so good that I had my son's 2023 Acura Integra tinted. Easy to do business and whenever possible Accommodate emergent requests. The best! read more

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Needed a front windshield tinted after having it replaced recently. Brandon helped me match prior tint on other windows and his crew had me tinted and out the door very quick. Pricing and options were explained. It's only been 4 days but looks cleanly done and I'll see how it holds up. I feel good knowing this is a local shop which has been in place for decades. read more

Wow, HIGHLY RECOMMEND!! I never gave it a thought to tint my front windows, cause I heard once upon a time we couldn't have front tint in California. Didn't give it another thought... Then my husband comes home with his front windows tinted and it looked so great plus the added privacy and the shielding, cooling cover from the sun - so I asked him to make me an appointment. He recommended VIP to me. Brandon was so helpful from beginning to end. Answered all questions and was very patient and helpful. He even managed to get me in the shop sooner (they're very busy pleasing other clients). The price was great. The tint quality is superb! Dropped off my car and in about an hour my front windows were done. I got the 20% to match the factory tint of my car. I'll take a picture and upload it soon... The tint made such a dramatic difference to my mommy CRV. The tint gives it an edgier look, or as my sone calls it now, "dark knight". My baby is so beautiful! What a difference front tint makes. I'm such in awe of how it looks and the privacy and shade it is providing that I am seriously considering coming back to tint my windshield. Wonderful job VIP! Thanks again Brandon! read more

I've been researching window tints for my Audi for weeks and narrowed it down between VIP Auto Customs and another highly rated shop on Yelp. Robert, the owner, and JD, manager, both assisted with offering quotes and inspecting the quality of work done. I chose the XPEL Prime XR nano-ceramic 35% tint which honestly looks great on my car. The pricing for ceramic tint is higher than carbon, but the look is subtly different and clean at the same time. Speaking of pricing, I found it to be fair and on par with other shops in the area. Thank you to both Robert and JD for doing a great job on my car and also following up with a minor issue I had after my initial purchase and tint installation. These guys have been open 20+ years and it definitely shows. read more

VIP Auto Customs - XPEL Prime XR ceramic 35 - Auto Customization Near Me - Pasadena, California

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Great staff, the owner was very responsive for quotes and staff members were very knowledgeable and courteous when I took it in for the tint job! PROS: - Has lots of experience working on Teslas - Team was very professional and knowledgeable - XPEL tint film is the best in the industry (the same guys that make the PPF) - Same day service CONS: - Can be pricey (XPEL films are top tier) - Had some minor imperfections in areas that aren't really visible - Edge of tint seems to have a somewhat large gap, can't be seen when the door is closed however [PARKING] They have their own lot in the corner of a mildly busy intersection. Very easy to find a spot to park, easy to navigate. Right off the 210 freeway. [STAFF] Owner is very responsive to quotes. Was able to squeeze me in for a booking last minute. Every other tint shop in the area had schedules 4-5 weeks out but Robert was able to squeeze me in! read more

VIP Auto Customs - 2021 Tesla Model 3 SR+ w/ XPEL XR+ on all windows except sunroof - Auto Customization Near Me - Pasadena, California