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    Fair Way Lending

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Services - Fair Way Lending

    Mortgage services

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    Statewide Mortgage - Keith Swisher

    Statewide Mortgage

    (23 reviews)

    ***Edit*** I wish to update my original review. While our experience with Stephen was very…read morefrustrating, we were later contacted by Keith, the owner. He called us to discuss our experience and took the time to listen to our concerns. He was kind and understanding and provided the level of service and support we had been hoping for from the beginning. His professionalism and genuine care completely turned our experience around. How a company handles these situations says everything. We truly appreciated him reaching out to us, and in this case Keith truly made things right. We are looking to buy an investment property, and before we made the offer, we wanted to obtain a pre-qualification letter to provide the seller's realtor. Having been matched with Stephen Gray, we started the process on Monday. I would like to point out that our credit is exceptional, we have great jobs and assets. I would also like to note that our credit report wasn't supposed to be pulled at that moment, and yet... it was. Thanks for the hit - I have carefully curated my credit over the years and don't appreciate that. When my husband called on Tuesday to ask for the letter, understanding that this is *not* a pre-approval, just a pre-qual, he was met with an aggressive tone, raised voice, and scolding because I hadn't unfrozen one of the reports, and accusatory statements that we weren't giving them the information quickly enough. Our interaction was not a good one. I have a very demanding job and an invalid family member, so it was going to take me a little bit to get the information. Note, we are talking less than 48 hours. The same day, we got the pre-qual letter from another Mortgage Broker with the same information we had provided Statewide. We are puzzled at the treatment we received from Stephen, considering that we are ideal clients, have great income, and exceptional (near-perfect) credit.

    *** Update**** The true measure of a good company is how…read morethey respond to a challenge. In this case we found that Keith Swisher the owner of the company is a true professional and gentleman of his word, and this their most valuable asset. Although we chose not to move forward with Statewide Mortgage and we still find Stephen's action to be extremely appaling and unprofessional, Keith has shown that he is serious about running a very reputable business and this was an isolated incident that I am confident will not repeat itself. I strongly recomend this company based on past performance and the response from the owner: Keith. Just do not work Stephen in the event he is still employed at Statewide. My experience with Statewide Mortgage was utterly dismal, and I feel compelled to share this review to warn others. The lack of professionalism and the outright rude behavior I encountered, specifically from an individual named Stephen, was shocking and unacceptable. From the very beginning, communication was a serious issue. This created a great deal of frustration and anxiety, as I was left completely in the dark about the status of my mortgage application. The most disturbing part of the experience, however, was when I finally managed to get him on the phone to address the lack of communication. Instead of offering a simple apology or a reasonable explanation, he completely lost control. Stephen went into a rage and started screaming at me over the phone, displaying a level of unprofessionalism and hostility I have never witnessed in a business setting. His behavior was not only unprofessional but also intimidating and completely uncalled for. When I told him I was going to share the rude texts and his improper behavior with his company he gave the name of the owner and told me to do. This leads me to believe that he feels protected by the owner. If this is how this company wishes to be represented by this individual in a day of some much competition in the marketplace, it is appaling.

    Fair Way Lending - mortgagelenders - Updated July 2026

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