Navy Federal Credit Union was able to notarize documents and provide other services I needed on a…read moreSaturday. I was very satisfied and happy with their services especially during a weekend day.

This location is very convenient. Well-lit and spacious on the inside. There were 3 customers in…read morefront of me and the line moved quickly. I'm so thankful to be a 32 year member.

Over the years, we have worked with Brian on multiple home mortgages. His expertise saved us a lot…read moreof money and helped us get the loans we needed to eventually buy our dream home. He went way beyond our expectations for service and helpfulness throughout the process. He continues to provide excellent counsel as we have investigated refinancing our mortgage and buying a second home. As others have also said, I cannot recommend him highly enough.

Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Always friendly and helpful, so if you qualify for membership, I strongly encourage considering…read morejoining. In my case, I was unable to revive a dormant account, but I was able to re-establish with a new account in-person when I was unable over the phone. In-person they were friendly, patient, and helpful resolving my issues ultimately living up to their reputation where there had been hurdles over the phone. Thanks so much!

I recently had a very bad experience with Linh at the Springfield branch of Navy Federal Credit…read moreUnion, and unfortunately, it did not meet my expectations. I am accustomed to a VERY high level of service at NFCU (which is why I have banked with them for over 25 years!) and what I encountered was quite the opposite. From the moment I approached the counter, Linh never offered a smile or a warm greeting, which set a negative tone for the interaction. Her communication skills were lacking, and I found it difficult to understand her due to her lack of English proficiency. Additionally, she did not take the time to engage in basic pleasantries, such as saying "good afternoon" or even introducing herself, which is typically a standard in customer service. She also took a very long time to resolve the issue, and never explained what was taking so long or update me on what she was doing on the computer. Given that I have received EXCELLENT customer service and communication at other branches and over the phone, I'm surprised to see someone like Linh in a customer-facing position. I believe that effective communication and a friendly demeanor are essential in this line of work. I hope Navy Federal can address these concerns, as I would love to see the standard of service improve from such a reputable institution. She needs A LOT of training ASAP.

A good place to bank if you're eligible. Great loans and service. But not a commercial bank. No…read moremoney exchange with other currency. Best visa and fraud alert ‼

I'm not sure who you bank with but if you can move to Navy Federal, you should. I've had nothing…read morebut amazing interactions with the customer team and today was no different. Sophia helped me resolve a challenging issue and stayed on the line with until I was 100% satisfied. Her effort and kindness are rare these days. Thank you Sophia!

Love Apple FCU. They work with customers and treat you way better than a commercial bank. So many…read morereasons to bank at Apple. Just a better banking experience.

++ To Apple Federal Credit Union! I've been banking here…read moresince Synergy One Credit Union merged with Apple. The staff has always been friendly, polite, & helpful. On a personal note Apple has gone out of their way on many occasions to help me out with my accounts. I salute all of you at Apple & with many thanks I appreciate the fine institution and services you provide to ALL your members. With Sincere Thanks! John T. Miller

When we were looking for a realtor, we knew we'd be living with their work for years to come - so…read morewe're so glad we worked with Kevin! Friends of ours highly recommended him after they also worked with Kevin on their VA loan. Kevin was seemingly always available by call or text throughout our home search, including at odd hours when that's what we had to do to get offers in, and has years of experience and contacts in the area. We went through his bundle package, and are very happy with the mortgage rate Kevin was able to get us - we really do feel we got a more competitive rate than other buyers are getting right now. You will get a better deal with Kevin than with anyone else out there, and he'll always be a straight shooter.

This is our second time working with Kevin and his team using his HomeBuyers bundle and we couldn't…read morerecommend him highly enough. He is such a kind, attentive, and diligent person and, above all, patient. He will go above and beyond to make sure you're finding the right place to live and the right loan that will suit all your needs and not just trying to find a quick close to move on to the next customer. Both our home buying and mortgage experience flowed flawlessly into each other and the rate we got was substantially lower than national average rates. You won't find a better person to work with. Do not hesitate to reach out to Kevin!

Chris single-handedly saved our house contract when our previous lender dropped the ball two days…read moreprior to closing. He processed our application and paperwork at lightning speed and even had a phone conversation with the sellers, who were understandably upset about having to push back the closing date, to put them at ease and assure them that the loan would indeed be approved. We will forever be grateful for his hard work (even late nights and weekends), constant communication and expertise.

I had the chance to work with John Pressley out of the Rockville office. John is extremely…read moreknowledgeable about the process and the ins and outs of the entire lending process and what it takes to become qualified. He has set expectations well and has offered great guidance on how to manage a very challenging and over-heated real estate market in the D.C. area. Thank you John!

Alex and his team made becoming a first time homeowner possible! We had such an incredible,…read morepersonalized experience with quick response times, enabling us update our offer almost overnight and secure our home before someone else could snag it. Can't recommend enough!

I had everything I needed a 60,000-down payment, credit score, and a mortgage certificate. I…read moresacrifice everything and, wait for years to get house of my own. They didn't at all help me. They rejected my application, and said I need another down payment of 60,000. A total of 120000. They crush my dreams and I'm still living in hell.