Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

Brian was absolutely outstanding, and guided us through the entire mortgage process (as buyers)…read morewith poise and humor. We would absolutely use Brian again if we needed to get another mortgage. Cannot recommand him highly enough!

When I called Potomac Trust cold for information on a refi, I didn't get a machine saying "punch 2…read moreif you want to talk to a broker, 3 if I'm wasting your time and 4 if you like impersonal recordings like this one that make you feel like a number." I got the owner himself, after just two rings, a guy, with more than 20 years experience, a human being. Heath Bourne listened to what I was looking for in a refi and within an hour sent me an email with three written estimates from different lenders, each with an interest rate significantly lower than what I'm paying now! I am a person who asks a lot of questions. This can test the patience of and even annoy some people (yes, I'm talking to you, mechanics and doctors!!). I was going to say my wife, but thought otherwise on social media. Anyway, I get it. Time is money. Tough customers take time. But Heath answered all of my questions with professional courtesy and patience through multiple phone calls, emails and requests for revised estimates that would drive most brokers nuts. No wonder my online research revealed Potomac Trust Mortgage has an A+ rating with the Better Business Bureau (https://www.bbb.org/us/va/alexandria/profile/mortgage-broker/potomac-trust-mortgage-llc-0241-142453140). This may sound a little corny, but the "trust" in Potomac Trust Mortgage was more than just a name more. It was the way they did business with me. You can trust them.

As first time home buyers, we were quite overwhelmed with the entire process, from start to finish…read more Our first task - post finding a realtor - was getting pre-approved. We met with Heath at PTM at the suggestion of our realtor. He was incredibly nice, incredibly helpful, and willing to answer any questions we had. We peppered him with questions via email before he had any idea whether we'd use them or not, and he answered every one of them thoroughly and promptly. When we had an offer accepted, one condition was that we close in three weeks. Within 24 hours of the offer being accepted, they had a lender for us, initial mortgage estimate documents, and a list of everything they needed. Heather walked us through everything, and was so responsive and prompt. We literally went from accepted offer to mortgage signed in about a week! (It also helps if you make sure you have all your documents ready to go from your end, and they will give you a list of what you need). Everything we did with PTM was electronic, so we weren't worried about running to the office to sign anything. They were accessible via email and phone, and even when we had what was probably a stupid question, they were happy to answer it. From the start, based on our research, we wanted to work with a broker rather than a bank directly, and if you are wanting to do the same, Potomac Trust Mortgage has got to be your go-to!

Purchasing my first home in Washington, DC was truly a journey, but one that was absolutely worth…read moreit thanks to David Toaff, his team at First Home Mortgage, and my realtor Terinee Bonds. I was originally introduced to David through Emily Atwood back in May 2019. After a minor setback, I was reconnected with him by Mr. Bill Milko in June 2022, and from that point forward the process officially began. From June 29, 2022 to December 11, 2022, this six-month journey taught me patience, discipline, and the importance of having the right people in your corner. At first, I found a condo in Northwest DC that I absolutely loved. The price was around $220,000, which was amazing for DC, but unfortunately FHA would not approve it because the HOA reserves did not meet the required percentage threshold. While it was disappointing at the time, everything happens for a reason because I later found another property for $325,000 that turned out to be the right fit for me. I was also approved for the DC HPAP First-Time Homebuyer Program along with DC Open Doors, which were both incredibly helpful programs for low-to-middle income homebuyers. I highly recommend anyone looking to purchase in DC to explore those opportunities. There were definitely bumps along the way. In August, I had to resolve my 2021 tax bill, which became part of the process. Throughout everything, David remained patient, professional, knowledgeable, and personable. He genuinely cared and always kept my best interest at heart. He also stayed on me about my spending habits, especially my DoorDash spending, making sure I stayed financially on track to successfully close. David also made sure everything was taken care of through his amazing team, Josh and Danielle. They consistently checked in with me through calls and emails at least three times a week, making sure I understood every step of the process. That level of communication and support made a huge difference because buying a home can feel overwhelming, especially as a first-time buyer. They truly walked me through the process from beginning to end and helped make things much less stressful than they could have been. What really stood out to me about David was his personality. He is truly a people person and just an overall down-to-earth guy who genuinely believes in helping people achieve homeownership. You can tell this is more than just business for him. He wants to see people succeed and become homeowners, especially those who may not think it's possible for them. That kind of authenticity matters during a major life decision like buying a home. Terinee Bonds, who I originally met through Redfin in 2019 and who is now with Keller Williams, was equally amazing. She consistently checked in, advocated for me, and helped guide me through every obstacle that came up along the way. Like David, she was personable, caring, patient, and truly invested in helping me succeed throughout the process. In the end, I only had to bring about $3,250 to closing, and I also received seller credits, which made a huge difference. I am beyond grateful for David, Josh, Danielle, and Terinee. I highly recommend First Home Mortgage and Terinee Bonds to anyone looking to purchase a home, especially first-time homebuyers navigating the DC market. Their professionalism, honesty, communication, patience, and dedication truly made this dream possible. He will really work for his clients and it's worth it. Trust his word he is extremely knowledgeable. 10/10 overall!!!

David was nothing short of spectacular in helping us achieve our goals. We wanted to minimize…read morespending on our new home purchase, with 2 kids in school. David was able to close quickly on a program that gave down payment assistance & closing costs, reduced mortgage insurance and was able to secure a big discount on title fees through one of David's connections. He also referred a great contractor to help us with some renovations post close. I've already referred a friend with confidence and consider David a trusted friend, far beyond what I expected from a loan officer.

This is the absolute dream team! In this market, it is so important to find a flexible and…read moreresponsive lender and Katie and Alyssa were absolutely amazing at helping us get competitive offers out the door FAST. Even on nights and weekends they responded to our emails within a few hours at most. They absolutely exceeded my expectations in getting us a great interest rate, and made us feel reassured that our financing was taken care of, so that we could make the best possible offer. When our offer was accepted we worked with Modesta to get all our financing in order, who made it such an easy process. I cannot recommend this group enough! They make a daunting process so much easier! You will not regret working with them!

Katie and Alyssa were both amazing. They were very prompt answering all of our questions and even…read moretalked after hours with us. HIGHLY RECOMMEND! :-)

The experience I had with GMM was excellent. Mallory Burgan answered all my questions. She gave me…read moreoptions so I could make an informed decision and select the best loan package for me. I also wanted to close within a few weeks and GMM made it happen in 2 weeks! Incredible! This was my first home purchase and Mallory alleviated my stress by being so responsive and friendly. I received phone calls, texts, and emails with updates, and Mallory also helped me find and download the GMM app. I am impressed by the professionalism and diligence of both Mallory and Daniel (Brent) Whisenhunt. Everything is better when you are working with good people and they are good, kind people who are awesome at what they do! I look forward to working with them/GMM in the future. I fully intend to recommend GMM to my colleagues, friends, and family.

Overall, George Mason Mortgage was prompt and responsive. However, they made two mistakes in my…read moremortgage application process, one of which cost me thousands of dollars. Initially they gave me a "there's nothing we can do" response but I continued to raise the issue with GMM management and they eventually assigned Brian to my case. He was outstanding to work with and really demonstrated the client-first attitude that businesses should have. His flexibility and advocacy helped resolve the issue that GMM had made. The four stars is really for him and his team.

Since they've opened an additional branch, the branch I go to has much shorter teller lines now…read more The rates are on the higher side of offerings. And, they've got a great telephone APP, online banking, including bill pay. I do not recommend their credit card, not because of the card or its features, but because their chargeback reps were rude, uncaring, and quite frankly not very good at the task.

I have banked with Navy Federal for decades. This review is specifically written for the branch…read morelocation on Randolf Street in Ballston. There were two tellers that were actually doing something, but even they were moving slightly slower than a glacier on a geologic timescale. The rest of the employees, 6-8 or so, were standing or sitting around just staring at the slowly lengthening line of customers. Not sure what purpose these people had, but it has the appearance of a Navy Federal jobs program. Stood in line for 10 minutes with the same people being helped by the tellers as when I had walked in. Not a good look or good experience Navy Federal. Better Lean Six Sigma this place because there are clearly efficiencies that can be gained...‍

Chris Washburn, Jeff Morelli, and Charlie Asmar were amazing - answered every question we had…read moreimmediately, no matter how small, and spent ample time walking us through the process as first-time homebuyers in DC. One of the best parts for us was their willingness to run the numbers on many, many listings we were interested in, with amazingly quick turnaround. When it came time to prepare our offers, they sent the preapproval letters we needed on a moment's notice - including late nights and weekends. They were very responsive and communicative throughout the entire process after our offer was accepted, all the way up to a successful closing. If you're looking to buy in DC, look no further than the Caliber team. We love our new home and can't recommend them enough!! Thank you all!

I've worked with many lenders before. Some have been great and some have been virtually useless…read more Chris Washburn and his team are terrific. They were very responsive and did a great job staying on top of everything. I would highly recommend them to anyone looking for a home loan.

I had everything I needed a 60,000-down payment, credit score, and a mortgage certificate. I…read moresacrifice everything and, wait for years to get house of my own. They didn't at all help me. They rejected my application, and said I need another down payment of 60,000. A total of 120000. They crush my dreams and I'm still living in hell.

I always pay my mortgage payment early. Try to do it this month and I couldn't access my online…read moreportal. Contacted customer services and they couldn't access the portal either. Then she found out the online site isn't working. Communication about this would have been great customer service...but I guess once you are a customer customer service goes out the window. Wasted over an hour of my time to pay YOU! Do better.

When we were looking for a realtor, we knew we'd be living with their work for years to come - so…read morewe're so glad we worked with Kevin! Friends of ours highly recommended him after they also worked with Kevin on their VA loan. Kevin was seemingly always available by call or text throughout our home search, including at odd hours when that's what we had to do to get offers in, and has years of experience and contacts in the area. We went through his bundle package, and are very happy with the mortgage rate Kevin was able to get us - we really do feel we got a more competitive rate than other buyers are getting right now. You will get a better deal with Kevin than with anyone else out there, and he'll always be a straight shooter.

This is our second time working with Kevin and his team using his HomeBuyers bundle and we couldn't…read morerecommend him highly enough. He is such a kind, attentive, and diligent person and, above all, patient. He will go above and beyond to make sure you're finding the right place to live and the right loan that will suit all your needs and not just trying to find a quick close to move on to the next customer. Both our home buying and mortgage experience flowed flawlessly into each other and the rate we got was substantially lower than national average rates. You won't find a better person to work with. Do not hesitate to reach out to Kevin!