Everything and would recommend for any event in Indianapolis, IN. Basketball Racing Footballread more

Stayed here for 3 nights for a Conference. Great location to allow you to walk to restaurants,…read morepharmacies, and some history. We used the hotel Valet to park the car so I cannot comment on parking. The young man working the door answered questions with charm and personality - fantastic! The room was a King room, with a large TV, spacious bathroom, and good water pressure in the shower. The only real negative - I could not get the room cool enough to sleep under the covers. I had to sleep on top because it was too warm. The thermostat setting lied, so I am guessing the hotel has some kind of temperature cap/fix at 73ish? If wasn't atrociously hot, but it wasn't cool enough for sleeping. The conversation rooms upstairs was spacious and clean. The lobby and registration desk were beautiful with amiable staff. The elevators are on the smaller side.

It was such a treat to stay here at the JW Marriott Indianapolis. It was such a relaxing,…read morewonderful stay. Self-parking was $47 a night. The King bed room was $249 a night before taxes, parking, etc for a final $1,098.27 for 4days/3nights and roughly $80 of that was from food and beverage bled to the room. The service really stood out from check in to check out. Everyone from housekeeping to the front desk, was friendly and welcoming every time I passed by or needed anything it was a great encounter. It was every staff member. I chose self parking in the garage over valet. Plenty of parking and easy to access. The restaurants are good. I frequented Loaf + Vine Market quite a bit, along with Starbucks upstairs, then High Velocity, and the lobby bar. Nice to have solid options right in the hotel. The room felt luxurious with great amenities with wood accents in the foyer, floor to ceiling windows, a safe, mini fridge, full size ironing board, great bathroom, plenty of hot water (32nd floor), a nice desk area for working, and a good size TV. The workout facilities were great too with water and fresh fruit provided. No downsides during my stay. Overall, really impressed with both the service and the experience. Would definitely stay here again.

This is a wonderful hotel that just oozes luxury. Super…read moreclean, super safe, and super staff. The restaurants are also very nice. I will come back and stay at this hotel again if I am in town for a conference or for a sporting event.

Great location and clean. The receptionist was welcoming! The lobby was decorated for the Indy 500…read moreweekend. Plenty of restaurants in easy walking distance.

Pretty average yet decent hotel. Standard rooms and the reception staff was cooperative and…read morepleasant. The rooms were thoroughly cleaned every day.

This place is insane. It's so nice. They repurposed a 100-year-old building that was once the…read morelargest Coke bottling company in the country into a gorgeous hotel. I don't know how to describe how cool the design of the hotel is. It's in a great location by some terrific restaurants. The staff is wonderful. The only downside is that it's expensive. Valet parking is $48/night, but there's a paid lot across the street for $18/night and another paid lot behind the hotel for $30/night. For locals thinking about a staycation, this is a great place to stay!

This hotel is probably the coolest hotel I've ever stayed in. The decor was amazing! The whole…read morething is a former CocaCola bottling plant. It is great! Right across the street there's a food hall called the garage. Everything you could want to eat, right there and done well! Also, the room was huge. I wasn't expecting it! The shower was great and the brand that they use for shampoo and conditioner and body wash smelled awesome! The service was really good and it has a restaurant and coffee shop built right in! If you are looking for a nice getaway in Indy, come here. I will definitely be back. I don't want to stay anywhere else.

This hotel is located downtown near Gainbridge Fieldhouse. Although there is construction in the…read morearea. It was easy to locate, nicely situated on a corner with easy valet services. The hotel is lovely with a courteous staff. Tue lobby was clean and inviting. The guest service area is neat and expansive and there is art located all around the floor. There is an onsite restaurant with table and bar service. They have a connecting walkway that leads to other restaurants in the area as well. The room was clean and provided excellent views of the area. I'd stay again.

This hotel is definitely the vibe! Rooms are always super clean and spacious. Customer service is…read morealways top notch. You must try the infused water available in the lobby if you stay here! Highly recommend and would definitely stay again!

Amazing hotel!…read more Location: downtown Indy, steps away from Gainbridge Fieldhouse, bars, and dining! Street parking and valet options. Rooftop bar & restaurant inside the hotel. Rooms are spacious with a sitting area, robes, comfy beds and a luxury bathroom. We stayed for galentines and had a blast. Would definitely stay here again!

Their bar is independently owned and is the most pretentious bar I've been to in the city with…read morehorrible customer service (aside from one chick, she was cool, tiny girl wearing some kind of pendant I think). Owner was so rude and totally one of those people I would NEVER want to meet again - along with a few others who worked there and who didn't work there but were "VIP" (VIP is code for "I can say and do whatever I want even if it's at the expense of my dignity"). It was a laughable, insulting experience and would not recommend supporting a hotel that has that kind of place inside of it. Oh and be sure to note that the bar also automatically charges gratuity and I did not see that listed anywhere in the location. Expect to pay nearly $50 for two cocktails (espresso martinis, for example, which actually were good but absolutely not worth $25 a pop). #youhavebeenwarned

Great place! Parking is tricky, I highly recommend Valet, but that was also tricky on a busy…read moreweekend, there was quite the line when we arrived. Room was spacious, very accommodating and beds were very comfortable! Bathroom was roomy, lots of stocked up towels and bathroom items were fully stocked. Staff were very friendly and welcoming. Breakfast included was a great touch, a ton of options of foods and beverages.

From the moment we arrived, the physical condition of the property stood out. The main approach was…read morevisibly neglected and carried a strong, persistent odor consistent with urine and general lack of sanitation. Entry required being buzzed through locked double doors on both sides of the vestibule, which, rather than reassuring, reinforced the impression of a space struggling with control and upkeep. The parking situation immediately added confusion and frustration. We were first required to pay for parking associated with the Hilton property, and then instructed to move the car into a separate paid parking structure at an adjacent office building across the alley. What had been advertised as a straightforward $20 fee ultimately became nearly $100 in combined charges, with no clear guidance upfront. Inside, the details continued to accumulate. Hard and soft surfaces alike appeared dirty or worn. Linens were incomplete. Toiletry dispensers were broken, with no body wash or shampoo available. The air itself carried a stale, unsettled smell, as though prior occupancy issues had not been properly resolved. Individually these might be minor inconveniences; together they pointed to a pattern of ongoing neglect. Beyond the building, the surrounding area introduced additional concerns. Despite being advertised as airport-adjacent, the property is a considerable drive from the airport. The immediate vicinity included frequent loitering and panhandling, which may be uncomfortable or concerning for many travelers. Even basic amenities began to feel questionable in this context. Given the visible lack of maintenance throughout the property, we found ourselves uneasy about the cleanliness and safety of the breakfast offerings--especially frustrating given that our stay was prepaid and non-refundable. Only after experiencing all of this does it become clear that the issue is not a single oversight but a systemic failure in maintenance, transparency, and management oversight. Between the unexpected parking costs, the unsanitary conditions, and the misleading location description, the overall experience felt deeply misrepresented. It is worth emphasizing that the employees themselves were consistently professional and hardworking--some appeared to be carrying more than one role at a time. Their effort was evident and appreciated. Unfortunately, their diligence could not overcome the broader deficiencies of the facility.

Beautifully renovated. Just remembered that there is valet parking; no parking lot is located…read moredowntown so that you can walk to a lot of places, from the stadiums to the mall, and multiple restaurants. The only downside would be the lighting within the room.

Great staff. Great service…read more The only reason there was a four, was that the first room that was given to us, was supposed to be a smoke-free room, but immediately smelled like smoke. When we got into the room. The staff was super accommodating and made sure that we removed a few doors down to a room that was smoke-free. Room was a good quality. Double beds. Shower okay, no bathtub. Refrigerator, microwave, coffee maker. The only downside about the coffee maker was that the universal coffee and plastic attachments did not go with the machine. It should have been a closed environment, but it was not. Once you inserted the plastic coffee filter and place the coffee filter pod into the maker, there was a gap, which led to splashing of the hot water onto the coffee filter pod that led to coffee Bean all over the desk. Breakfast every morning. Waffles, either scrambled eggs or pre-cooked omelette, pork sausage, chicken sausage. Golden potatoes, yogurt, fruit, various breads, oatmeal, cereal, coffee, tea, hot chocolate. Pretty good size dining room as well. On the second floor. Second floor was also where the fitness center was. The floors were labeled with having vending machines on floors 4 and 7:00, but I could not find any. There was a snack area on the first floor where you could purchase snacks by scanning with self-checkout. Refrigerated items, frozen items, candy, chips, etc. The only thing the room really needed was a deep clean. Crevices and corners could have used some extra care and love. Outside of that, no complaints. Security key required to get into the hotel, as well as up the elevator.

Not bad, not mind-blowing…read more If you are a Marriott Bonvoy member on a point collecting quest, you could do a lot worse than the Sheraton. It's way better than any of those properties attached to the JW that aren't the JW. The hotel is nice enough, the staff is great. I didn't go to the restaurant on site. It looks like it just opened. Like all downtown Indianapolis hotels the parking situation is highway robbery.

I stayed there this past saturday night, checking in at eleven pm. It was a total disaster to say…read morethe least. To start, we got in a room and the tv did not work. I called down the room service and she tells me that she's going to send someone up, twenty minutes later I called down... and she says, come on down, we're just going to change your room. I get all the way down there, just to move 2 rooms down after packing everything up and going down eleven floors, instead of them bringing ME up a new card for a new room. That is poor customer service. Let me be clear.They were not busy. I woke up at nine a m with a paper under my door. I received a charge of $585!!!!! Now let me just tell you, i went in my room and went right to sleep, because I was exhausted for my day of travel. This letter told me that I had been smoking in the room and charged me this amount. I immediately called down a customer service and was told that they would take it off when the manager came in at eleven o'clock. I was somewhat relieved at this, so I went on with my morning and got ready and went down and waited. The manager assured me that they would not charge my card and that I had not been charged yet. They went ahead and charged my card for the room. I checked my card and I had only been charged for the room and a $50 charge for a deposit. I left and went on with my day with a receipt, feeling confident that the manager had done her job. A couple hours later, I looked at my bank account, and I saw that I was charged after all . $585!!!!!! More . 4 hours later! I don't know if she thought I wouldn't see it or what! I called and she swore to me that I was in charge.So I sent her a snapshot and called her a liar. So then she told me that it would be removed and it would take 5 to 10 days! Can you believe that? They charge my card for something.I did not do five hundred and eighty five dollars and then tell me, it's going to take five to ten days to remove it! To top it off yesterday, i opened my bank account to see another $530 charge! This hotel has charged me $125 for a room, $54 for deposit and $530 that now they are SWEARING they have not charged me and calling ME A LIAR!!!! Let me be VERY CLEAR.... LET ME BE VERY CLEAR THEY HAVE CHARGED ME $1,294 !!!!!!! Seriously!!!!! THIS HOTEL HAS COST ME $300 IN OVERDRAFT NOW. I filed with my bank so they have put a stop to it. I want everyone to know how bad they are!!!!!!

Stayed here for a mini staycation with my wife! Great location in downtown Indy! Walking distance…read morefrom Gainbridge Fieldhouse, Lucas Oil, the Circle monument, and lots of other fun things downtown. Our suite was plenty spacious and had a fun urban/industrial vibe with exposed brick. The bed was more on the firm side, but that is my preference anyway! If you don't wanna go anywhere in the morning, they did have a complimentary breakfast, but again it is so perfectly located between tons of great restaurants. My only knock was that the customer service experience at the desk was a bit different between the night staff and the morning stuff. The young woman who is working overnight, seemed very preoccupied and slightly annoyed when I had some pretty basic questions. This was completely contrasted by the young woman who was working in the morning. I saw her going above and beyond whether it was making sure the trash left for breakfast was taken care of or checking us out. Having worked in hospitality, I understand that anybody can have a bad night, but overall our stay was great and we would definitely recommend this place for anyone coming in town from one of the major events or anyone just looking to have a fun staycation.

One of the best hotels I've stayed at in a long time, and I travel a lot for both work and…read morepersonal. I was in town for a conference, and last year I booked a hotel two months before it and my hotel was about a mile away (oddly enough, a Hampton Inn co-located with a Homewood Suites), so this time I booked in January. Customer service here was superb, from start to finish. After checking in, I received a text asking how everything was going, and during my stay I was able to send follow-up texts if I had questions or needed anything. In addition, I was able to borrow/sign out an umbrella one day when it was raining - there's a $25 fee if you don't return it that day, but it's a very nice service they offer. I realized I forgot a shower cap one day, too, and the front desk was able to provide me with one. Pros: -Huge and unique rooms. The building is from the late 1800s and has been repurposed into this hotel. I think my room was bigger than my first apartment! -Nice sitting area with a couch even though I had a king studio suite. Huge kitchen with full-size fridge and freezer, plus flatware and even cooking utensils. -Large bathroom area, although no bathtub, just a shower. -Free breakfast daily, and they even had almond milk and oat milk for cereal - I have to drink non-dairy milk exclusively and hotels rarely have it available. -Free cookies at front desk -The staff was super friendly, when I returned every day from the conference I was welcomed back Cons: -Very few from me, but: no safe in the room -Towels are small but that's normal for most hotels nowadays -Wifi was a little wonky - on my computer and work iPhone it was fine, and also fast, but on my Android/personal phone, texts were delayed. I'm going to chalk this up to my phone being weird. Overall I LOVED my stay here and would 100% stay here again. If you're in town for a convention, it's only a two-block aka five-minute walk to the convention center, too, which was great.