Upon check in I asked for a handicap room due to having bad knees, my gf needs a higher toilet. I…read morewas issued a handicap room. Checked out the toilet which must be for kids or short people. There are no grab bars to assist it getting up. Turns out this room is for hearing impaired disability. I go to take a shower before meeting family for dinner. I notice I'm ankle deep in water. The tub is not draining. I unscrewed the drain cap hoping it would help. It did not. I reached down and pulled a gawd awful mess out of the drain. Something was at least 12 inches long. Also a little bag with writing came out. Called front desk asking for a manager. None on duty. I requested someone come down right away to see this mess. Front desk clerk and a maintenance man arrived. Desk clerk said I should have called for maintenance. Tough to do in the middle of the shower. I asked for a reduction in price. She couldn't do that but would give me points. Received an email stating I got 2500 pts. Later I call the Marriott 800 number and registered a complaint. He couldn't change the price but gave me an additional 2500 points. Got a case number and was told management would contact me. Will attempt to attach a photo.

I arrived late - if not I would have changed hotels. Lobby…read moresmelled. Elevator was worse. I did see a cleaning lady, but not sure? The carpets were gross. Stained everywhere. My room was actually not terrible. Didn't smell, but wasn't inviting. I had 2 beds, one I didn't sleep in bc the sheets smelled. The other was okay thank goodness. Just not the standard that Hilton should be.

I booked for one night since I would be at the (almost) end of driving after a long-distance move…read moreand thought this would be a good way to sleep so I could wake up early and get the last 120 miles of the trip in. I stay - on average - 20-25 nights per year at Residence Inns and am rarely disappointed, but this was really exceptional in terms of bad: I originally thought I would arrive around 9pm, but called around dinnertime to say I would still be there but it might be closer to 11pm (this was actually the most pleasant interaction as the woman who answered the phone was very nice). My 325 mile trip wound up taking almost 10.5 hours, so you can imagine how tired I was when I arrived at the hotel just before 2am, right? Unfortunately for me, the night auditor doesn't understand much. First he asked if I had a reservation? I cannot stand that question, isn't it obvious at 2am on a weekday, I'm tired and have luggage?? Then he told me all about the "no party" policy and had me read/sign a consent form (I just signed, I have no idea what it said). Then he gave me a key and said I was all set, but I told him I couldn't be because I needed to give him my new credit card. He INSISTED that the credit card was in the reservation; well, technically "A" credit card was in the reservation, but that was connected to my Marriott profile and had been in there for years. Someone stole my card a few weeks prior, so there was absolutely no way that card would authorize for the stay. He insisted it would. I insisted it wouldn't. Was the room any better?? No, it smelled as though I was the first person to be in there in months - an odd combination of mildew and some random odor - which was less than desirable but I was tired and couldn't imagine dealing with the night auditor again. The bed was awful - no idea how old the mattress was, but it was definitely lumpy and everytime I moved the slightest bit, it creaked. Thank God I was on the first floor otherwise the people below me would have thought it was a wild party in that bedroom. The icing on the cake was the bathroom (pictures attached), see that gross tub and wall/floor behind the toilet? Maybe housekeeping thinks no one will notice, but how could anyone NOT notice?? And all of the dirt/dust on the closet door tracks?? Gross. I left at 8am, thrilled to have had almost no sleep and a nasty shower but so glad to be gone! Unfortunately I did not receive a survey from Marriott 48 hours later, and when I emailed Jim Marcil (the GM) directly, he never replied. NEVER. REPLIED. He is also the GM of the Courtyard across the street, so I have crossed that off my list and you should as well.

DO NOT STAY HERE. Pick another hotel in the area. General manager lacks any and all ability to…read morehave a cordial conversation. As a platinum elite member, my experience has lost any loyalty I have had for Marriott and have already completed a status match to Hilton and will be taking my loyalty elsewhere. I stay on average 100+ nights in hotels a year and the actions of the general manager have caused me to AVOID MARRIOT AT ALL COSTS.

So we stayed here because we basically had to. Our furnace died during the night before a 18 inch…read moresnowfall and temperature in the teens for the week. Could not be fixed for 2 days. The 3 stars are because of the front desk. We got there at around 10:30 in the morning, got us 2 bedroom suite which we needed , got us in the room as soon as possible, and allowed us to bring our 2 cats. Saying all that I would never stay there again. The tv in living room did not work, the thermostat in living room did not work, no hot water from shower, and very weak water pressure. Also the elevator kept trapping us inside, and the hallways were disgusting with trash. The final thing I hated was the breakfast so called hot food was not up to proper temperature. People could easily get sick

Spent just under 3 weeks here for a business trip. The room was very comfortable with a convenient…read morekitchenette. The daily breakfast buffet changes daily so it didn't feel like you were stuck with the same food day after day. They have a nice outdoor patio with grills for guests to use and I took advantage of that which gave for more meal options. I only had one issue during my stay and that was a malfunction with my door that couldn't get fixed until the next day but the staff bent over backwards to arrange another room for the night along with some basic supplies to get me through the night. Promptly at 7 AM they went to work repairing my door lock. I can't fault anyone and they were beyond helpful. If I am ever in the area again, this will be were I stay.

The new junior manager is rude, unprofessional and has no people skills! He needs to make sure you…read moreknow he is right and clearly has no customer experience. I have been coming here for years and he is now the reason I will never come back and tell everyone I know to find another hotel. The person who he reports to needs to address his rude behavior.

As a business traveler I've stayed at hundreds of properties, my expectations are pretty basic,…read moreclean, accommodating, a friendly staff and a secure environment, this location checks all these boxes. This is not a resort and spa so please manage your expectations, if you want to be pampered and have a staff at your beckoned call you're probably in the wrong place. This is a hotel for business travelers, for people to stay while attending local events or for those on their way to their final destination so this is location provides all of that and probably more than most options in the immediate area. What I like The ease of making reservations online using the Marriott BONVoy App. Checking in using the app and the virtual room key on your phone. Checking out using the app and an email itemized receipt. Onsite Bistro serving freshly prepared entrée, Starbucks Beverages and alcohol beverages although limited to beer and wine. Small offering of essential items you may have forgotten plus snacks for purchase. Free fresh baked cookie in the afternoon. Check-In amenities for reward members. Accessible Parking. Free WiFi and multiple television cable channels with big screen TVs. Clean rooms and customer welfare areas Everything worked in the guest room with nice bedding and towels. Good daily cleaning of your room if you choose. Onsite contracted security. Very friendly and professional staff. Things I question It would be nice to have the Bistro open by 6:00 am. The cost of bottled water stocked in the rooms $8.00 per liter. Parking lot not very well lit. Electrical receptacles in room needs upgraded (very loose connection). Over all this was a very positive experience and I'll definitely return when visiting the area...

This is a decent place to stay if you need time to rest off the road. There were beetles in the…read moreroom which seems to be common. The front people were helpful when the neighbors started beating each other up and got them to stop. I can't say that happens every night but it happened while I was there and the front took care of it. There is a thermostat in the room as well to make the room toasty. The shower was really weird here and difficult to figure out. If you need some sleep this place is at least a roof over your head with heat

Very good value. On the outside this motel looks like a typical 1950's roadside motel. It is…read morefreshly painted but really retro. Inside the rooms are freshly decorated and very clean with nice new bathrooms. The beds are comfortable and the tv's are great. The only downsides are the towels which are thin and the front desk which is old fashioned.

This hotel is aesthetically beautiful. The rooms are large with a contemporary stylish decor. All…read morethe modern conveniences with plenty of outlets to charge electronics. TV is disappointing. Very few channels and no guide so you have to flip through every channel to find a show. They could do better. I would actually give it 5 stars because it was clean, quiet, accessible parking and very comfortable however, a big MISS is lack of a coffee carafe for guests downstairs. They have two average size Krups coffee machines. Even Holiday Inn and less expensive hotels, offer 1/2 & 1/2 or milk, and you can fill your cup from a big coffee carafe. You will spend at least five minutes, peeling back your coffee-mate creamer, and getting your coffee brewed and that's if there isn't a line. If you do stay at any of the Cambria hotels, plan ahead to stop at your local coffee joint .

Fine hotel but certainly not worth the money. For five nights we're paying close to $1000 for a…read morehotel that hasn't been serviced once during our stay, a tub with horrible water pressure and a drain that is clogged and no breakfast included. However, the bed is comfortable, the room is clean and the finishes are relatively modern which is more than you can say for most hotels in the area. Sad that when you're paying this much for a hotel, it isn't serviced every day and we have to ask for more towels and simple refills, but the front desk staff has been pretty helpful and friendly.

The website acknowledges that this hotel is being renovated. It doesn't describe what that entails…read more It is VERY LOUD by 8:15 AM. No matter how loud you're imagining right now add 10 decibels. Shake your teeth and 'question your existence' loud. I asked at the front desk if this would happen on Saturday too (it's a Friday). I really appreciated the honesty when they said it would also be happening on Saturday. To be fair, the front desk assistant and Krystal the manager were delightful and helpful with checking out and when the renovation is completed the hotel is going to look great. Also shout out to Lauren who makes a great margarita. But until the renovation is complete, stay next door at the Homewood Suites (free breakfast and bigger rooms.

The lobby has been nicely updated. That's the best part of this hotel…read more The rooms are very dated. The bathtub has rust. There are no safes in the room. There are no USB outlets for cell phones or tablets. Until they do a proper refurbishment of the guest rooms, as a business travelerI would stay away.

Those pictures are NOT from Manchester inn on east center st Manchester ct!! The place is the pits…read moredisgusting!! mold everywhere & I am highly allergic to it!! dust everywhere no phone wall & door messed up due to some kind of break in!! Police there nightly!! drug addicts & drunks!! They also rent by the hour!! towels paper thin & small filthy sheets filthy bedding & bed full of burn holes!! I pulled the sheets off OMG the yellow stains were everywhere especially up too!! They stold perfume expensive but left the top jewelry food etc. Someone was picking my things up as I don't have a car they put them on the side of the dumpster in the pouring rain!! Management is very rude!! Two nights I had to call the police over two different women on drugs & drunk at 3-4 am!! This place looks nice from the outside due to a grant to fix it up for the homeless in the winter during covid!! There are good homeless people who obey the rules & the ones that actually want to be homeless & use the money given to them for drugs $ alcohol!! Many long term people there!! They also rent rooms by the hour!! Waterbury did away with that!! You are not safe there at all!! I'm surprised that Manchester let's this dump be there!! Stay away from it!!

Worst experience ever. They had juice, bread, and cereal for breakfast. I was unable to feed my…read morekids and when I asked if they have fruits the cafeteria assistant laughed (maybe she thinks it was a funny question) but at that time I was so mad. I was also trying to work at some quiet place and saw a sign "business center", it was a table and chair in front of the elevator. You can see the photos attached.

rooms look dirty &dingy . getting wi-fi and tv to work frustrating. room has awful smell. I'd hate…read moreto use a blue ultraviolet light on bedding. Really not a good place to stay .

The only reason for 1 star is the guy at the front desk is very nice and helpful. 3rd party sites…read more(hotels/Expedia/priceline.com etc) all day full kitchen and free breakfast. WRONG. You have to pay for dishes, pots and pans & there is no breakfast at all. It's dark, dank. Dated. The beds are hard as a rock. The place looks like it was renovated to many times, then just left to fend for itself.