The staff here is extremely rude except for the gentleman that checked us in. The housekeeping staff ave zero manners. There is no housekeeping service during your stay so you have to leave towels outside your door and they will replace. Makes you wonder how clean the rooms are. Then the breakfast bar is never up and running at 6:30 as advertised. The lady that works that acts like no one else is around and will walk in front of you and not say a word to you. Went down 2 different mornings at 6:45 and not even ready. The highlight of the trip was going into the bathroom and finding a cockroach in the shower! Brought it to the front desks attention and they didn't seem to care. So stay here if you like zero customer service and a dirty roach infested hotel! read more

Fairfield Inn Myrtle Beach Broadway at the Beach - Dead roach. - Hotels Near Me - Myrtle Beach, South Carolina

Great property that's constantly well maintained. I've never had any issues during my stays. The staff is always helpful.

This Fairfield is located right across from broadway at the beach and only a few minute drive to the beach. We stayed here 3 nights while at Myrtle Beach. The front staff were polite and nice, but not always at the front desk. The breakfast was closed due to COVID, but they had grab and go breakfast available. The fitness center was clean. I used it 2 of the three days I was there. The first day there was a spray bottle to clean the items you used, but the second day there was no cleaning products available. Our room could have been cleaner. I found some food left on the top shelf of the frig and some trash (although small) behind the door as you enter. The free parking is a plus. read more

Solid hotel in a fantastic location. It feels comfortable and clean - even if it doesn't have a ton of extra frills. Still, has a pool on-location, great AC/heating, and a redesigned look. Would definitely stay here again - especially with the location so close to the mall area. PROS: -We got in so late, and the front desk staff person was absolutely a delight. She was extremely pleasant and friendly - even with my groggy self. -Mmmmm. The AC will get to absolutely frigid levels if you want to turn it down. It's absolutely great. -The beds are really comfortable too. Pillows are a bit soft and too squishy, but the bed itself is A+. It's that nice mixture between soft and firm. Zero back pain in the morning from an unfamiliar bed. -You're really, really close to the Broadway at the Beach outdoor mall area. It's easily walkable. If you want to go drinking at some of the establishments there, you can walk back to this hotel without too much issue. It isn't the shortest walk, but it's just a few blocks. -A lot of the hotel has clearly been redone recently. A lot of new, modern design. The hotel room has new carpeting and bedding too - though some of the areas (like the AC) show that this hotel has been around for awhile. -Room was clean with zero concerns. -Free continental breakfast. Good options with cereals, fruits, carton milks, warmed meats, and others. Picked over by the time we got there at 9AM, but still quite a few options. -Wasn't particularly loud or busy. I'd expect to find some busier parts to your stay if you stay for multiple days, but for a single night from check-in to checkout, the surrounding area was quiet. Just the hum of the AC to keep me company. CONS: -The hotel room has a bit of a musty smell to it. You get used to it after you first walk in, but it takes a couple of seconds. -Bathroom is a bit small, but you can still use the toilet and shower without too many problems. By far, it is not the worst hotel bathroom I've ever been in, but you're not going to be able to multitask with multiple people in there. read more

Room looks great- Room like 216. Very scenic... Close to the Broadway and beaches - Highly center of the place. Really helpful by Ms. Amanda Port on September 30th 2017.... and Breakfast lady Ann i think, she is elder one among the two...Very quick, responsive, she goes out of the way to get you Hot water also. They both excel in their work-wherever you go or do undercover study or true sense- they excel. The person who checked me in on Friday night gave a real nice room also Room 216- she said she did an Upgrade also - as per ... Room was really good and nice. I said except walking too long it was good enough- just kidding Thanks ensure to put a good note for all of them in their records please. 1. Ms. Amanda Port 2. Ms. Ann 3. Person who checked me in also Amanda Port was kind enough to add more time for my check out- she is quick, sharp, knowledgeable She has a GREAT Willing attitude..which is not easy- she is willing to help anyone. Same thing about Mrs. Ann who was in the breakfast, she was one of the elder -she does cleaning what not..I hesitate with my background if i can do her job so swiftly and honesty... Person who checked me said she upgraded me to Room 216... only thing it is far to walk from the Elevator/lift for an Elderly Asian Indian Thick old Man like me- just kidding read more

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We stayed here 7/4-7/7 and in that time we had purchased and picked up a very expensive, very large personal sign for our family run business and brought it to the room while we were staying. Our daughter had a massive ear infection so we rushed out of our room on 7/7 in the am and accidentally left our sign in the room. We have been calling every day including the day we left hoping they could put it aside since we were still local and could come pick it up. We got the run around from the front desk every day and then at night we're told we had to call in the day time since no one could find anything. We literally had JUST left! Somehow NO ONE saw the big brand new beautiful sign that was posted up against the wall between both beds that not only had my business name but the phone number right underneath! A 36" x 36" sign that you needed to hands to carry it with. Housekeeping has "no idea" what we're talking about. It's not like a desirable item for anyone else that was left behind, it was something very specific to our business with our phone number... The reason I'm even posting this is because no one seems to care . No one checked the room, no one spoke with the cleaner who went in. We are now forced to pursue this legally since it was too hard to call the number on the actual sign and say HEY we have your sign come back and get it. Very disappointed. read more

My wife and I stayed here Feb 7 through Feb 10 for our wedding anniversary. The hotel amenities are sub-standard at best. 1) no water pressure. It is non-existent. Showers take 4 times longer than normal in order to try to get shampoo out of your hair. 2) shower floods bathroom floor. We notified management at front desk twice about flooding. Water was running down glass door and into bathroom floor. Hotels answer was a few extra towels to soak up the water. One front desk clerk got really snarky with my wife when my wife showed the clerk the video of the water. 3) breakfast - not fit for a dog. Biscuit's served cold out of the bulk box from where they buy them. They were hard as hockey pucks too. Sausage patties were cold as ice in serving tray. Eggs tasted like scrambled powder. 4) wife used coffee pot in room. Supplies were never replenished after first night. What's the point of the coffee pot in the room? I guess the guests are supposed to 'remind' the cleaning staff to replenish supplies when cleaning the room. 5) our room smelled like mildew. All in all no value in me spending $122 a night for sub standard accommodations and snarky front desk clerks. My advice is to stay away. I hope there are better places to stay in Myrtle Beach. So much for Fairfields promise to make it right. read more

Fairfield Inn Myrtle Beach Broadway at the Beach - Empty promise from Fairfield - Hotels Near Me - Myrtle Beach, South Carolina

We visited for a night and had a really great time. It was expensive, but every hotel was that weekend. The room was nice, everything was clean, and all the interactions we had with the staff were awesome. Jay, in particular, was so incredibly kind and helpful and really made our stay even better. I would definitely stay there again. read more

This was the best location to everything .. everything is very clean .. I'm a COVID stickler and I had NOTHING to complain about .. I definitely will stay here again .. the price was right and again the location you can't beat it .. 2 miles from beach 5 miles from a nearby mall, lots of food close and attractions.. also very quiet .. great job guys to the staff .. nice friendly , breakfast was great and stocked too .. pool was clean too read more

I just stayed at this hotel for the first time, and I must say that I am so impressed and delighted. From the minute I walked into the lobby, the scent of clean laundry was soothing. The cleanest hotel I have ever been in, from the lobby to the rooms. The bathrooms were spotless, the bedding was clean, fresh and looked new, as well as the carpet throughout. I slept like I was on a cloud, and checked out happy and relaxed. As for the staff, the following words describe them all: amazing, sweet, patient, courteous and engaging, making me feel at home. I highly recommend a stay here, and I will definitely be back with more time. read more

Our stay was AMAZING!!! I spoke to Carter on the phone prior to the stay and he was amazing. Customer service was outstanding, he answered all my questions. When we got there we was greeted by KEKE, and she was exceptional. Very knowledgeable outstanding customer service skills. We will definitely stay here again. GOLD STARS!!!!! read more

Fairfield Inn Myrtle Beach Broadway at the Beach - Hotels Near Me - Myrtle Beach, South Carolina

Hold on to your shorts keep track of your stay because your in for a surprise you have an extended stay you pay $60 a night you stay approximately 65????? nightsyou check out then your card gets charged $2,213.67 then your told its $60 plus taxes and fee's nevermind the fact you didn't bother them to come and clean the room you did it yourself what were the taxes and fee's i wrote a previous post how nice the place was and how nice the people were there i take it back they were nice but not $2,200 nice then you call the manager 3 times leave a message with your number and no call back my suggestion is the Holiday inn is right there you would probebly have a better shot there maybe for that kind of stay you will be better taken care of there or maybe just get the hell out of that area totally thier probebly all connected in some way thanks fairelield for the hospitality and the loyalty "NOT" concidering you were already charged for incidentals 1 charge for $159.00 for who knows what 1 for $250 for who knows what Another for $349.67 for documented incidentals but come on guys this is your slow season you think you would be taken care of I cant imagine what would happen during thier busy season stay away It eas nothing special either no microwave in the room you have to go in the lobby burn the shit out of your kands to get it up to your room update my girlfriend just informed me that we were there for 21 nights ??? Where that girl got 65 nights is beyond me read more

Fairfield Inn Myrtle Beach Broadway at the Beach - This is the boardwalk in mertyl Beach S.C It's awsome here still waiting to close on our new house - Hotels Near Me - Myrtle Beach, South Carolina

My boyfriend and I stayed the first week of march for 3 days, valued at $99 a night. This trip was taken as a business trip for a Petro Expo, our room was booked along with 25 others with his Company. In the end his card was charged over $1000 for something that should have been about $300-400. They charged us not one, but 2 $208 holding fees. One at check in and one the day after, AND a $250 "pet cleaning fee". However, we didn't have an animal with us...as we live in atlanta and didn't think bringing a 90 pound fluffy dog to the beach would be ideal. We got a pet sitter for him. Upon arrival, the front desk was awesome!!!, we got in around 6pm. We went to our room to change for the first dinner of the week!, it smelt a little odd but no worries we went to the dollar store and grabbed a candle. On the 2nd day I was getting ready to head to the expo, and had housekeeping knock on the door as I was heading out, they asked if I'd like the room to be cleaned or any towels. I said no because we were leaving the next morning and heading to another hotel that was beach front! (also with other hotels if you refuse room service they typically add more points to your card.) THATS WHERE I WENT WRONG...because apparently me saying no thank you to room service was proof that I brought my 90 pound husky with me!? WHAT???? We didn't see this $250 charge till 2 days after we had left the hotel. On Saturday, the day we were heading back to atlanta we called to ask about this, because there were over $1000 of charges from the hotel. They claimed they had proof we had a dog and to come to the hotel to dispute this. We drove 35 minutes from our other hotel before heading home to make sure this was resolved. We ended up being handed a phone to talk to the manger..."Bianca". She said "We have proof and it can't be given till Monday". 1. we drove out of our way to get this settled and were handed a phone???? 2. they could not give us any proof of an animal in the hotel. -THEY STILL HAVENT MIGHT I ADD. There reasoning for the $250 charge was ME refusing room service, and finding pet hair in the room. (I've attached pictures of my dog, who is very fluffy and white and basically on every clothing article I own unfortunately. -still love him!!!) They weren't able to produce any photo, video or hard proof of this. We were never refunded the $250 and got sent around in circles for about 2 weeks trying to resolve this from Atlanta. We will not be coming back to this hotel or any branch included. I don't think the company will take them into consideration for next year. Which I'm sure they don't mind, it's a HUGE expo and a lot of people come to it. They will book up next year I'm sure! Just know these people are out to get our money. It was not worth the money. There are thousands of hotels in Myrtle!! Definitely recommend looking elsewhere. read more

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I can't say enough good things about this hotel! My favorite part was meeting Anita at the front desk. I called in a panic because we were visiting my daughter at Coastal Carolina and the hotel we booked was horrible. She was so understanding and welcomed us with open arms. From letting us check in early to checking on us throughout the day. She was truly a gem. Marriott is so lucky to have her! This will definitely be our hotel when visiting our daughter. Thanks Anita! Your generosity meant the world to me today! read more

Reasonable hotel for those who want to stay in Myrtle near Broadway at the Beach but don't want the hustle and bustle of the beach crowd. It is location close to the main strip that had minor league baseball,restaurants, shopping , activities ..etc I was happy they let us check in several hours early after our long drive Pros : free breakfast , allowed for early check in , pool hot tub - ice machines , free coffee and tea all day , computer in lobby, printer , WiFi , access to major Myrtle beach spots Cons : had a weird smell from the rooms - I guess we got used to it after a night- something was weird though read more

Tried to check in early @ 10am - no success because there was a huge church group staying here too. The front desk lady did call us about 1230 & said our room was ready, which was still early! Checked in & took a nap. We didn't get to use the pool but I did take a picture for yawll! We did eat breakfast it was the typical hotel type breakfast. Make your own waffle, fruit, powdered eggs, sausage, coffee, juice, milk, cereal, bagels & toast. One of the best parts about this hotel is the location. You can walk right across the street & get to shops, aquarium, restaurants, bars, rides etc. read more

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Very pleased with the hotel and staff. Room clean and bed comfortable. Front desk staff friendly and helpful. Breakfast (waffles) very good. Looked like a nice spread but I don't eat a lot in the morning. The smell of the waffles (4 small to a burner) perfect and in size. My friend and I had two small each. Hotel is clean! Room 109 on 1/17/2018 read more

I have had great experiences every time I stay here. The staff is so nice and accommodating, always making sure I have what I need when I need it. Love the location, right across from Legends in Concert Theater, and close to Broadway at the Beach. Only a mile from the actual beach as well! Feels like a home away from home. Love the amenities, great place to stay. read more

I want to thank the general manager Maria for the lovely welcome note and the delicious sweet treats. I truly enjoyed my stay at this hotel. By far one of the best hotels I've stayed at. The location was perfect because of Broadway. Marisa and Anna were very patient with the small children trying to make their own pancakes during breakfast. They always greeted us with a smile and a good morning. I loved the staff and the hotel overall. I would recommend and will be back next summer. (I am sorry it took a moment to write this, it has been on my mind since I left) Warm Regards, Robin read more

Great place in a great location! Right next to Broadway at the Beach! The rooms are spacious and the hotel is clean. The pool is nice along with the lobby. A Brazilian steakhouse is close by along with Carolina Ale House. read more

Welp, cross Fairfield off the list. Group coordinator fail. Double sold my room, canceled mine and moved my reservation to next day as if everything would be fine. Ain't nobody got time fo that. read more

Fairfield Inn Myrtle Beach Broadway at the Beach - Hotels Near Me - Myrtle Beach, South Carolina

The room seemed.ok when we checked.in . Looked clean at first glance. Woke up in the morning and found used kleenex at the foot of the bed in the sheets. We had already spent the night so the only thing to do was shower and wash off the YUK factor. Brought this to the attention of the desk clerk at checkout. She said she would speak to the cleaning person, but she didn't seem to surprised by this. Also only fuzzy analog tv and there was a loud popping that kept waking us up. What I learned: Always turn down the sheets and check! And I won't be back! read more

Smelly rooms- had to move from first room within first hour only to find second room also had a moist, basement like odor. Property has well maintained appearance but rooms stink!! read more

I'm a big fan of Marriott, but this one has made me Leary of staying at just any Marriott going forward. The air conditioner broke for about 6 hours, the carpet was wreaking of mildew smell through the hotel, including our room. The complimentary breakfast was not good at all! On a positive note, the employee Toya, was amazing! She was doing everything from replenishing breakfast items, cleaning rooms etc. the front desk staff was friendly and helpful. read more

Very Convient place to stay - clean room - best part was evening check-in / front desk person - CARTER J. - pleasant and courteous - "A" type personality read more

Very nice hotel with a great vacation! Front desk staff were always pleasant and welcoming, and cleaning staff would always say hi when we crossed paths in the halls. The room was clean with no musty odors. The breakfast offered in the morning was sufficient for my group, and we all eat differently. Protein and fresh fruit options were both available. The pool was nice, clean, and had plenty of seating. The only negatives were the beds, they were very hard, and the toilet is so super close to the bathroom wall you almost have to turn sideways. The location is great! Its right across from Broadway at the Beach. The wax museum is close and a Target is about 1 mile up the road. read more

Upon check in we were greeted with a piece of chewed gum on our bedside table. When reported to the front desk was told someone would be up immediately to rectify the situation - 10 minutes later the gum was removed via a dry cloth - no sanitizing of the wet looking area so I did it myself. The phone did not work so I had to go to the lobby. It was replaced after another 40 minute inconvenience ordeal of maintenance in & out of our room. 2 fuzzy channels on the tv & a non working remote. The jacuzzi was ' out of order' 3 of our 5 night stay! They were starting to build a fitness room & cleaning the hall carpets so noise & trip hazards were unavoidable! Some of the staff were helpful & the included breakfast was a nice feature however the other things we had to deal with tainted the stay at this Marriott! read more

Not a typical Fairfield/Marriott quality property. I appreciate friendly front desk service and good quality high speed internet access. Double rooms have a full beds that have horrible quality box spring and mattresses. Did not sleep well ahead of big presentation (and I typically fall asleep anywhere) Breakfast in AM is really low quality and poor tasting food. There are many other similar priced hotels in the area read more

If I could have given less than 1 star I would have. I am a Marriott Elite Member. Platinum for Life with almost 3000 nights stayed. This hotel is the worst. Staff is untrained, rude, and have no idea how to work in customer service. My room was badly in need of repair (handle falling off shower door, etc. My suggestion is to find another hotel nearby and not select this hotel. I will be contacting the General Manager for this hotel but likely (she) will do nothing. Still no response read more

The lobby of the hotel is clean and bright. Upon entering the room, however, there was a distinct and powerful mildew smell. The advice from the front desk was to turn the a/c down to 60 "to get the air circulating:" you might imagine, this did not help. Broadway at the Beach is right across the street and is decent. Good restaurants, good assortment of tourist shops. The bed was comfortable, the free breakfast was okay. I won't be staying here again because the smell of the room was truly awful. But I won't hold that against Fairfield Marriott as a whole. read more

Worst hotel experience. Made reservations for 3 adults and 2 kids with a cot available in the room. Everything was confirmed, we check in with a miserable receptionist, go to our room and see there is no cot. Called reception and her response was that a cot doesn't fit and there's nothing she can do. I explained I paid and made reservations for 3 adults, 2 kids, and a cot. I had a confirmed email reservation and no one contacted me to mention anything about the cot not fitting. I told her I needed a resolution so I asked she switch me to another room that had space for a cot. Reception said she had nothing available and we could have someone just sleep on the floor. WTF?! Now mind you, from check-in this woman had a horrible attitude, and don't think that at any point she apologized for the inconvenience. Instead she was combative and rude with me and my husband. I told her that was not a solution and I was not going to have someone sleep on the floor. She said she could bring the cot up and we could put the mattress on the floor. Once again i told her, I was not going to have someone sleep on the floor, and that suggestion was ridiculous and complete BS. She finally offered to call around to see if another location had availability. After approximately 15min she called back, spoke to my husband and told him nothing was available and anything that was available, would be immensely more in cost. She told my husband she would send up the cot and see if it would fit. After doing research of my own, I ended up finding a suite that could house a cot, was oceanfront, and was less expensive. I called reception and notified her we would be leaving immediately to another hotel and I expected a full refund. Never will I recommend this hotel or this chain. Reception was horrible, customer service was horrible, and cost was horrible. This place is a complete and total loss. read more

The Fairfield Inn Myrtle Beach is about 1.25 miles from the beach and directly across from Broadway Boardwalk. In terms of locations it is not a bad hotel. The hotel does not do a good job of moderating the temperature as it was more humid inside the hotel than it was outside. The hotel has a nice outdoor pool and hot tube. Inside the hotel was dark and dreary. Probably low wattage lightbulbs to reduce heat or something but I'm no electrician. The complimentary breakfast is what is typically provided by Fairfield Inn Marriott. The hotel is more suitable for families but it was relatively quiet the two nights I stayed. If you are a golfer there is a PGA Tour Super store across the road from the hotel. I used Marriott Reward Points for my stay. If I decided to visit Myrtle Beach again I would most likely rent an apartment or use a travel agent for a stay and play package. read more

This location is fantastic! Our room booking came with a free meal as well across the street and it blew our mind, amazing. The room was as to be expected for a F airfield and ours had a jacuzzi in the room ;) Broadway at the beach is right across the street and there is so much greatness there and things to do. The drive to the beach was easy and just around the corner. Absolutely perfect and the staff was A+ and as a Marriott rewards member made me feel like one. (unlike the resort at grand dunes we had just left, no thanks). read more