Vee H.

During my stay in Myrtle Beach South Carolina I stayed at the Fairfield Inn Broadway Myrtle Beach. I chose this location because it is five minutes from the Myrtle Beach Convention Center by car; also because it's clean, had a complimentary breakfast and a gym. My first night arriving at the Fairfield Inn was stressful because there were several events going on; a cheer competition and a car show, and after traveling all day to get to Myrtle Beach upon arrival at the hotel there was absolutely no parking because huge trailers with hitches for the car show were cordoned off with cones, taking up five to ten parking spots each. This practice is unethical, inconsiderate and downright selfish. It was raining and because these oversized vehicles took up excessive parking spots the one car guest had to park in the adjoining hotels parking lot and walk over to Fairfield Inn in the rain (this is acceptable). There should be a designated area where these oversized vehicles and their hitches should be able to park without dominating and inconveniencing all of the other hotel guess. Another things that needed addressing was the female hotel clerk that worked the midnight shift, she was not knowledgeable about anything other than the basic check in procedure. Also most of the daytime clerks seem distracted and not very professional, but in the midst of all the unprofessionalism there was one hotel clerk named Carter who stood out. Carter was the only hotel clerk that displayed his name tag and conducted himself in a professional manner. Carter greeted guest with a smile and the perfect mannerism, he was knowledgeable and very informative. Carter's demeanor and attitude is a prime example of what all Fairfield Inn employees should exemplify. The hotel was clean, and the breakfast was fine, but guest may want to get to breakfast early because 35 minutes before breakfast ends the kitchen staff "sporadically" brings out additional breakfast items and waffle mix; on Saturday the kitchen staff brought out waffle mix by the cup, so the guest waiting to eat were all standing by waiting to see what if anything would be replenished. It's a guessing game... There is room for improvement.

Ashley L.

This was taken to the front desk and I was told it was blood and THEN they accused me of doing it because they were adamant that the room was clean. Meanwhile they told me what I thought was mold was blood because apparently that's much better. I also have zero cuts on me or my fiance for us to have any blood in the room. My cycle went off 10 days ago and there would be no reason for it to be on the pillow! Utterly disgusting!!! The house keeping supervision Lilian and the General Manager Anna Rogers are so rude, condescending and disrespectful I have no idea why either of them have a job with people. No apologies until minute 16 of the Great Pillow Debate because they want to give me their years off service in the industry as if it'll answer my question of why SOMEONE ELSE's BLOOD is on our pillows that touches us and our belongings?! Avoid this place like Ebola!!

Pamala S.

The front desk clerk Anita was wonderful. She was welcoming and helped us handle changing credit cards on account. We also loved the free parking and wi-fi and that the hotel was directly across from attractions and dining. The room also had adequate sockets and USB ports for phones and other electronics. I didn't rate it a 5 due to the odd format and decor of the bathroom area.

S S.

The staff here is extremely rude except for the gentleman that checked us in. The housekeeping staff ave zero manners. There is no housekeeping service during your stay so you have to leave towels outside your door and they will replace. Makes you wonder how clean the rooms are. Then the breakfast bar is never up and running at 6:30 as advertised. The lady that works that acts like no one else is around and will walk in front of you and not say a word to you. Went down 2 different mornings at 6:45 and not even ready. The highlight of the trip was going into the bathroom and finding a cockroach in the shower! Brought it to the front desks attention and they didn't seem to care. So stay here if you like zero customer service and a dirty roach infested hotel!

Sri R.

Room looks great- Room like 216. Very scenic... Close to the Broadway and beaches - Highly center of the place. Really helpful by Ms. Amanda Port on September 30th 2017.... and Breakfast lady Ann i think, she is elder one among the two...Very quick, responsive, she goes out of the way to get you Hot water also. They both excel in their work-wherever you go or do undercover study or true sense- they excel. The person who checked me in on Friday night gave a real nice room also Room 216- she said she did an Upgrade also - as per ... Room was really good and nice. I said except walking too long it was good enough- just kidding Thanks ensure to put a good note for all of them in their records please. 1. Ms. Amanda Port 2. Ms. Ann 3. Person who checked me in also Amanda Port was kind enough to add more time for my check out- she is quick, sharp, knowledgeable She has a GREAT Willing attitude..which is not easy- she is willing to help anyone. Same thing about Mrs. Ann who was in the breakfast, she was one of the elder -she does cleaning what not..I hesitate with my background if i can do her job so swiftly and honesty... Person who checked me said she upgraded me to Room 216... only thing it is far to walk from the Elevator/lift for an Elderly Asian Indian Thick old Man like me- just kidding

David N.

My wife and I stayed here Feb 7 through Feb 10 for our wedding anniversary. The hotel amenities are sub-standard at best. 1) no water pressure. It is non-existent. Showers take 4 times longer than normal in order to try to get shampoo out of your hair. 2) shower floods bathroom floor. We notified management at front desk twice about flooding. Water was running down glass door and into bathroom floor. Hotels answer was a few extra towels to soak up the water. One front desk clerk got really snarky with my wife when my wife showed the clerk the video of the water. 3) breakfast - not fit for a dog. Biscuit's served cold out of the bulk box from where they buy them. They were hard as hockey pucks too. Sausage patties were cold as ice in serving tray. Eggs tasted like scrambled powder. 4) wife used coffee pot in room. Supplies were never replenished after first night. What's the point of the coffee pot in the room? I guess the guests are supposed to 'remind' the cleaning staff to replenish supplies when cleaning the room. 5) our room smelled like mildew. All in all no value in me spending $122 a night for sub standard accommodations and snarky front desk clerks. My advice is to stay away. I hope there are better places to stay in Myrtle Beach. So much for Fairfields promise to make it right.

Christopher M.

Our stay was AMAZING!!! I spoke to Carter on the phone prior to the stay and he was amazing. Customer service was outstanding, he answered all my questions. When we got there we was greeted by KEKE, and she was exceptional. Very knowledgeable outstanding customer service skills. We will definitely stay here again. GOLD STARS!!!!!

Joe P.

Hold on to your shorts keep track of your stay because your in for a surprise you have an extended stay you pay $60 a night you stay approximately 65????? nightsyou check out then your card gets charged $2,213.67 then your told its $60 plus taxes and fee's nevermind the fact you didn't bother them to come and clean the room you did it yourself what were the taxes and fee's i wrote a previous post how nice the place was and how nice the people were there i take it back they were nice but not $2,200 nice then you call the manager 3 times leave a message with your number and no call back my suggestion is the Holiday inn is right there you would probebly have a better shot there maybe for that kind of stay you will be better taken care of there or maybe just get the hell out of that area totally thier probebly all connected in some way thanks fairelield for the hospitality and the loyalty "NOT" concidering you were already charged for incidentals 1 charge for $159.00 for who knows what 1 for $250 for who knows what Another for $349.67 for documented incidentals but come on guys this is your slow season you think you would be taken care of I cant imagine what would happen during thier busy season stay away It eas nothing special either no microwave in the room you have to go in the lobby burn the shit out of your kands to get it up to your room update my girlfriend just informed me that we were there for 21 nights ??? Where that girl got 65 nights is beyond me

My boyfriend and I stayed the first week of march for 3 days, valued at $99 a night. This trip was taken as a business trip for a Petro Expo, our room was booked along with 25 others with his Company. In the end his card was charged over $1000 for something that should have been about $300-400. They charged us not one, but 2 $208 holding fees. One at check in and one the day after, AND a $250 "pet cleaning fee". However, we didn't have an animal with us...as we live in atlanta and didn't think bringing a 90 pound fluffy dog to the beach would be ideal. We got a pet sitter for him. Upon arrival, the front desk was awesome!!!, we got in around 6pm. We went to our room to change for the first dinner of the week!, it smelt a little odd but no worries we went to the dollar store and grabbed a candle. On the 2nd day I was getting ready to head to the expo, and had housekeeping knock on the door as I was heading out, they asked if I'd like the room to be cleaned or any towels. I said no because we were leaving the next morning and heading to another hotel that was beach front! (also with other hotels if you refuse room service they typically add more points to your card.) THATS WHERE I WENT WRONG...because apparently me saying no thank you to room service was proof that I brought my 90 pound husky with me!? WHAT???? We didn't see this $250 charge till 2 days after we had left the hotel. On Saturday, the day we were heading back to atlanta we called to ask about this, because there were over $1000 of charges from the hotel. They claimed they had proof we had a dog and to come to the hotel to dispute this. We drove 35 minutes from our other hotel before heading home to make sure this was resolved. We ended up being handed a phone to talk to the manger..."Bianca". She said "We have proof and it can't be given till Monday". 1. we drove out of our way to get this settled and were handed a phone???? 2. they could not give us any proof of an animal in the hotel. -THEY STILL HAVENT MIGHT I ADD. There reasoning for the $250 charge was ME refusing room service, and finding pet hair in the room. (I've attached pictures of my dog, who is very fluffy and white and basically on every clothing article I own unfortunately. -still love him!!!) They weren't able to produce any photo, video or hard proof of this. We were never refunded the $250 and got sent around in circles for about 2 weeks trying to resolve this from Atlanta. We will not be coming back to this hotel or any branch included. I don't think the company will take them into consideration for next year. Which I'm sure they don't mind, it's a HUGE expo and a lot of people come to it. They will book up next year I'm sure! Just know these people are out to get our money. It was not worth the money. There are thousands of hotels in Myrtle!! Definitely recommend looking elsewhere.