I had very high hopes for this hotel based on other reviews. Upon arrival, the hotel was very clean and looked pretty new or updated. Got checked in fairly quick & it probably would have been even faster if the front desk attendant and the guest in front of me were not arguing about rooms. However.... BEWARE OF ROOM 123 unless you like to be woken up at 5 am to what sounds like a wrestling match on the other side of the wall right behind the headboard. Unfortunately we had to finish out our road trip with only a few hours of sleep. Shame on Fairfield for even considering this room to be a viable option for guests. read more

Really nice place to stay! Amazingly clean and beautiful rooms. The staff here are very accommodating and polite. My first time walking in I was met by Frankie who is the nicest individual they could have put at the front desk. It's staff like Frankie that makes you want to stay with Marriott. Great job with this place Marriott! read more

Although this hotel is in great shape because it's a couple of years old, it leaves a lot to be desired. If you like listening to trains roaring by all night long, this is the place for you. Had to drown the noise out by running the AC all night long. I would have preferred just running the fan but it wouldn't let me do that. Since we went on a weekday, I requested a quiet room facing away from the freeway. I received a snarky remark about how none of the rooms faced the freeway. The bad reviews about the staff were right. Won't be staying here ever again! read more

Absolutely beautiful. Checking in I had to wait about twenty minutes as they were cleaning the room, they were very polite and apologetic about it which was very kind. Access to a computer and printer. The breakfast is good, there's also a Starbucks you can practically walk to from the hotel. Room was very clean and beautiful, the bathroom is nicer than my own. All staff and faculty have been very polite in passing by. read more

This will probably be way too long winded if I don't watch it, and TRY, to make it straight to the point. My husband and I hate leaving home, and miss our bed Everytime we do so these three weekends of staying in a hotel were not high on our list of fun . The first weekend there just about killed me, until Ceasar saved my mental state. I was sitting in the room alone and happened to to walked in on by the maid, which sent me over the edge. I know accidents happen and we did have an early check in, but It always feels a little scary when someone just walks in your hotel room. I went out to the front desk and told the lady what happened, and all she said was I'm sorry. HUH? I then told her she is lucky it wasn't a male that walked in or this would have been ugly. The next morning apon check out, I mentioned to the front desk, which happened to be Ceasar, what had happened, but I wanted the maid to know I was not upset with her and would like someone to relay the message. My Spanish is an embarrassment, lol He looked at me and I actually felt how bad he felt about what had happened, unlike the female I told at the time. He absolutely went out if his way to make it clear that he would take care of us personally the next few stays we had to leave the comfort of our home, AND HE DAMN SURE DID. Thank you sir for making an uncomfortable stay VERY comfortable for us. If it wasn't for you, this review would be not so happy. read more

Anniversary trip, a little get away. 5 stars for location, cleanliness and the brand new feeling of home. New hotel...great view and very clean. Checked in earlier and spent about an hour in the room-no problem. Returned around 9 and the neighbor's tv is extremely loud. We're on the 3rd floor and can hear the upstairs neighbors stomping as they walk. No-one could possibly walk that hard! As we were sitting here we heard sudden banging on the wall! What's going on? The walking above us is annoying! And the tv volume is just rude! Can't teach everyone manners but I wish their parents did. read more

Very good rooms. Super nice staff all times of day. Comfortable pillows and bed. Breakfast good Bring my own tea bags. Like the omelettes. Would like breakfast later but I was always awake anyway. I would stay there again and probably will. Thanks for no resort fee and decent parking. Also like that window opens with screen on window. Ask about phone It's attached to clock. read more

There are new hotels in the desert every week it seems like. I love that hotel is new but this one is different because of the staff. A true staff that has been trained to exemplify the Marriott standard that is rarely achieved. I have stayed at Marriotts in the desert that charge 4X the price and I get half the service that I get at this little Fairfield. I have stayed here multiple times and just simply love it. Every time I stay, the staff is so friendly. Joe, the guy who works overnights, is simply awesome! He's funny, attentive and always recommending something new for me in the desert. His knowledge is unparalleled. He can tell me where the best craps table in town is, the bars the locals go to, and always asks me if everything is going good. Denise and Susan are always willing to go the extra mile. They are always willing to upgrade me on slow days and even warn me about some noise if they have a sports team or something. It's just really cool that they do that. I don't get warnings at any other hotel. Tehy make sure I know what I'm getting into every single time. That is all I can ask. BEST hotel in the desert!!! Thank you! read more

I love this place. Its new and the rooms are fantastic. I got a great internet rate. Ty FFI!

We had such a great stay here; room was very clean and beautiful, we loved our room, our room bathroom had a nice bathtub, beautiful bathroom, nice comfy beds, we slept soooo good, breakfast in the mornings was awesome, staff was great!! Also the price was good too!! read more

I stayed only one night and had a great night sleep. The hotel is very clean, quiet (I was on the 3rd floor) and the beds are very comfortable. Really good TV and air conditioning. The lighting in the bathroom is restful, but useless for putting on makeup. I had a swim in the pool which is pleasantly cool (it was 100 degrees!), and the spa is clean and a good temperature. Breakfast is the usual free breakfast, but I enjoyed fresh honey dew melon and cantaloupe. Coffee was good quality. read more

This place was awesome!! From the time we walked in the door to the room everything was clean and orderly. The room was impressive!! Huge 50' flat screen. Beds were so comfortable. Shower was nice! And a/c was cold :). Service and the breakfast was amazing as well, I filled up on waffles, bagels, eggs juice, etc. can't complain about this place at all. It was only a one night stay but I was very satisfied and I would absolutely come back to this place. Thanks you! read more

We Stayed Here For My Moms Bday,The Staff Made It Very Memorable For Her. Hotel Is Beautiful and Clean. I Want To Thank Sonia For Being So Wonderful With Me When I Checked In. Definitely Would Reccomend This Hotel And Gladly Would Be Back. read more

they're very rude. i stood in front of the front desk to check in for literally at least like 2 min. i will never be back here. they were also very rude saying i left a mess in my room upon checkout but i literally put all the trash in one place. what else do they expect when the only trash cans in there are tiny little bins? worst. customer. service. absolutely unbelievable for a marriott owned property, honestly. read more

At first I was a little disoriented trying to find the entrance to this brand spanking new hotel. But after I found it, I was quick to make myself right at home. This hotel has everything you need, to take a nice long hot shower, and be able to have a really good nights rest. I could not hear any of my neighbors, whether they were below me, above me, or on either side. I didn't even hear any other hotel room doors open or close all night. In the morning, the breakfast buffet was amazing. I think this breakfast buffet had the largest of fresh fruit anywhere I have seen with the blueberries, cantaloupe, strawberries, and even dried apricots. I loved that there was lots of fresh coffee for the road, I love sharing breakfast with other travelers. To my delight, another traveler, who did not speak English, an elderly Asian man, was trying to figure out the coffee machine. I think I had more fun helping this man get coffee, then I had helping my four whining children figure out how to make the Belgian waffle maker work right. In the end, I think my four children, made four waffles each. With each waffle having four different sections, so this ended up with 16 pieces of waffles. At this point they could not eat even half this amount. Answer. Pack them up and take them on the road. read more

I have stayed at this hotel several times when i come to Palm Springs. I love everything about it. It has a mini fridge, microwave, coffee maker in the room...nice pool and gym...breakfast included... why only 1 star then...? My reason for this rating is due to an incident that happened 2 days ago. I had called to hotel to specifically informed them that i will be driving from Vegas after work and will be arriving very late, around 4am. Tristan, a nice front desk person i dealt with in the past, put a note on my reservation. When i arrived, i was greeted by daniel with "yeah?" I am already shocked by this very unusual & rude, NOT-Marriott-like greeting. He seemed already annoyed probably because i interrupted whatever cartoon he was watching in the back...and kept saying, in a very rude & annoyed way that he did NOT have my reservation. I had paid for it in full. He asked for my name and in a very smart a** way, said the 2 names HE HAD of people he was expecting "you are not (this person) , right? " I gave my reservation number. He continued arguing very unprofessionally and rudely with me, instead of looking for the reservation or to try to figure out the problem, he said he has rooms but i would hv to pay for it. Also told me "if you are in the industry then you would know that if your name doesn't come up, that means i can't do anything..." he continued arguing with me, i told him as the guest and it is not my job but HIS to figure that out. Everything he said was rude and made no sense. At 4am with 2 kids in the car, i was here arguing with this useless, rude & unprofessional employee who was turning me away for a room i paid for In full already. Very bad experience that's why this rating. I have never come across such behavior and poor customer service in any Marriott hotels. I spoke with the manager Denise the next day and i hope she really dealt with this employee's attitude! . read more

Extremely disappointed.........reservation was made inadvertently at this property instead of another location. When I showed up at the other location was told I had no reservation. Found the confirmation in my junk email & noticed it was for Palm Desert. Started calling right away (before 4 pm) and was told sorry, there is nothing that can be done, as your reservation was booked through a 3rd party. The 3rd party was willing to accommodate and suggested I speak to a manager. Called back & was told the Manager would not be back until Monday. Called back after the weekend & wasn't transferred to the Manager, but was asked to explain the situation. The agent came back on the phone & said, "Sorry my GM said there is nothing that can be done!" Extremely disappointed. Was stuck with no hotel room with my 11 yr old son for the weekend, and just ate $165. read more

A complete pleasure: so clean; reasonably priced; warm front desk personnel; microwave + 'frig + coffee in room; your own Netflix account accessible on the telly. I am a wheelchair user: the bathroom design works quite well (a few more grab bars could improve it); even tho there's a door to deal with, it is lightly weighted. The hall door is hugely heavy--fire & sound protection I must assume. I'd give it a resounding 5 stars but the height of the bed makes getting in it darn near totally INaccessible. Marriott has been alerted to this but hasn't yet lowered their bed heights in the ADA rooms. Otherwise: BRAVI TUTTI!!! read more

Just stayed here for 2 nights. It's very nice, new and clean. They offer free breakfast which is what most hotels have - scrambled eggs, cheese omelet, sausage, cereal, toast, etc and a waffle maker. They have the usual breakfast drinks and a little snack area at the front door. There's a shopping a small shopping area with a gas station next to the hotel and across the street there's a larger shopping center with restaurants etc.. I'd stay here again. read more

Hard to complain about a brand new hotel. But sometimes knowing it's brand new, they slack off in other areas. Not the case here. Ended up staying here for almost a week when I moved back to California. Whenever my friends and family come to town, I will be recommending this hotel. read more

We stayed at this hotel this weekend for a softball tournament. It was the grand opening so everything was very nice and clean. Not only were the rooms nice, but the staff as well. They were very attentive and just awesome! The front desk staff were very helpful and sweet. Chris, the manager, was on top of our needs. There are restaurants and stores at walking distance. We will definitely stay here again and highly recommend this hotel! read more

This hotel is nice but the customer service is dirt. Cheryl is bitter and should be working at walmart.Actually, now that I think about it, working at walmart would still be a difficult task for her. Ugh, so pathetic. This lady needs to get laid. Her customer service was pathetic. Picture this: walking into a nice hotel, modern, clean. Then the first words that come out of Cheryl's mouth are " oh i'm not happy to see you right now". As I entered the hotel to accompany my friend, she said those exact words. Absolutely uncalled for. I wish I could say it got better from there but it didn't. Cheryl proceeds to tell my friend that she had given their reservation away and they were SOL. She was unable to make any accommodations. There was no remorse or even sympathy for the error she had made. All she could do is smirk and say "sorry there's nothing I can do". Although she is only one person, she just shouldn't be one of the front guest personals. Her customer service needs some major work, or she needs to be out of the hospitality industry. Hey Cheryl, Walmart is calling. read more

I would think with the hotel only being 2 years old, the room air conditioner would be fairly quiet. Every time the a/c compressor started, it sounded like a semi truck coming down the street. Then it would turn off with a loud thud. Woke me up everytime. Other than that big issue, the place was nice. read more

Clean! Great place for a family mini weekend getaway. The rooms are clean. The staff is nice. Free breakfast! Hotel still looks pretty new. The kids enjoyed the pool. My parents loved that it was squeaky clean. read more

Thank you to housekeeping and the front desk for finding my daughter's shoes and holding them until we could pick them up. Great customer service!! read more

We went here for Stagecoach this weekend and had a great stay at the Fairfield Inn! The staff was super nice and friendly every time we came in and out of the hotel. We left some clothes in the closet and they promptly called us and offered to mail us the clothes! Very happy with this hotel. read more

As of 12/14/2018 we still can't get someone to speak with us about this Bed Bug Situation. - Wow great management.

Very nice building. Nice rooms. Pleasant personnel. Good location. Good parking. Amenities are closed for the Covid 19 virus issues, but that is totally understandable and acceptable. So then, why the one star?? Uh... the water scalds you. I don't mean "its a little hot". I mean, if you get in the shower you will get burned, even if the water is turned all the way cold. Try brushing or rinsing your teeth with scalding hot water... So the first time we turned on the shower, we called the desk and complained. The individual said, "I'll check the boilers and see if something is wrong". Within 5 minutes, temperature is fine. Fast forward 36 hours. Scalding temperature again. This time, called downstairs, (not as friendly). to complain again. The front person said "this is an ongoing problem since we moved into the building, and I don't know how to fix it". No maintenance people on sight, only her (?!??). I understand these are difficult times, but really? Clear safety problem (McDonalds paid out over 3 million in punitive damages for scalding). Calling Marriott service now. But to keep open a facility without fixing a problem that can seriously burn a child, or someone not suspecting scalding water coming out when cold water is turned on? New general manager necessary immediately. read more

I stayed here for one night while visiting family for the weekend. We booked the room so we wouldn't have to stay in my Mom's spare bed which isn't big enough for me and my husband. My mother works for Marriott and gives us forms to use for the Family rate that we booked. Check in was terrible, they are implementing a new system company wide which has apparently not been working. So the employee couldn't check us in, After getting a hold of my mother (who was at a concert with my grandparents) and having her talk to the manager we were finally able to check in. I understand that this is not their fault it was just frustrating. Entering our room I found that we were given 2 small beds instead of the one King bed we booked. Not having time nor the desire to spend more time arguing with front desk I decided it was fine for the night. The bathroom walls were gross, covered in this white residue from what I assume is left over chemical cleaner. The next day we were asleep at 9 am and had put the do not disturb sign on the door. The cleaning lady knocked on the door, my husband said "No thank you", she knocked again and my husband again responded saying "No thank you." So she opened the door and started to walk in. She left when she realized we were in the room and sleeping. At 11 am we were getting ready and packing up when we received another knock on the door, I open it to let them know we are packing up and will be checking out at 12. only to be informed then that check out is at 11. If I had been told we would have checked out on time, that is something that you find out when checking in especially if its any time other than the usual 12 pm. Overall it was very disappointing, especially for a practically brand new hotel. read more

I checked in with my husband for our 24 th wedding aniversery. After relaxing and watching tv for a little over an hour we got ready for bed. Pulled down the sheet got all comfy and moved a pillow only to find a small spot of blood on the sheets. Near the head of the bed. I called the front desk waited for 20 minutes i called again they said they were moving us to a different room. When she brought the key to the room she asked to see the stain and made the comment you have been inthe room for an hour and a half. Which i take great offence to.ehat fid she think i was trying to gain? Clean sheets? Moving to the new room would be fine except it was not what we paid for. It was a lesser room.they said that was all they had available. When i asked why they could not just change the sheets in the origional room. Her response was i am all alone here. Then went to the back room and a housekeeper/ laundry person came out. But when i explained why i was upset. She then called the in house manager and removed the sign the had the customer service number. Not any of the people here do thier job!. Its really to bad i thought i had found a nice but reasonably priced place. But blood o. The sheets obviously not washed health code violation!!! read more

Just alright - typical Fairfield. I stayed in another brand new Fairfield and it was bigger and better. The breakfast hours are too short and there's no variety. The staff are okay. I walked by the desk a few times and no one was available. It's still desert location and is probably good for a one night stay. People slammed doors early in the morning and I could hear people talking in their rooms. TVs were loud in the hallway. No shade to park your car. Hey, what's up with no recognition of being a rewards member? It's 110 degrees outside - a bottle of water would be suitable considering the rates. Too new to be good - stay elsewhere and get your money's worth. read more

New hotel, rooms clean and great bathrooms. Unfriendly staff. I visit the area frequently for business. Stayed here twice, will not stay here again. Always puzzling why build a hotel only to hire low performers, people with bad attitude driving customers away. Courtyard down the street a bit dated but far friendlier staff. read more

Well this place is going to be the diamond in the rough!!! It is brand spanking new! This spot just opened June 9th and it is utterly beautiful! I am in a room that is utterly pristine. Denise at the front desk was incredibly welcoming and gave me some background on the hotel. It is quiet, clean, and ready for business!! You will not be disappointed! If you know Marriott, this is exemplary of their brand name! There is a nice pool, spa, and 24 hour fitness room. There is breakfast in the morning and if you feel like you might want an espresso drink later in the day, there is a Starbucks within walking distance. You will NOT be disappointed. Come stay and enjoy what Marriott has newly built in Palm Desert. The location is prime, right off Cook and highway 10. Good luck Fairfield, you will do well I am sure! I look forward to many return visits. read more

Can't complain since it's a brand new hotel. Gym was clean and had 3 treadmills with 2 elliptical with another area with full sized mirrors with weights. Gym had separate towels and water fountain. Pool is small and provides swimming towels outside on the side. Free breakfast is the same as other hotels: scrambled eggs, waffle maker, pancake maker, muffins, bagel, coffee, cereal, milk, oj, etc. Living Desert Zoo is about 15 mins away and so are other fast food places. Only downside I experienced was doors slamming very loudly. They only had 1 bottle opener so my boyfriend had to go downstairs with our beers to open them. We found another way to open our bottles because we didn't want to keep going to the lobby. read more

This is our second stay in as many months, and we returned based on our first experiece, which was a great one. Well, our second experience measured up to the first. The mini-suite was clean, comfortable and inviting. Small things like fitted sheets that stay on the mattress, soft towels that don't automatically exfoliate your skin while drying after a nice shower made our stay enjoyable. Granted it is a newer facility, however, the staff is doing their best to maintain this facility. This is our go to when coming to CA and when heading back to AZ. read more

Came here for a vacation and everything is great. Love it already. Excellent customer service and people are friendly. Love it. Thanks again and will recommend this place. read more