What an amazing place to celebrate my wife's birthday. We checked in with Veronica Bush at the…read moreBonvouy Elite check-in counter and what an amazing person. Her smile, demeanor and attitude simply painted a picture of stellar and genuine customer service. Veronica has the gift of greeting and servicing the clients needs at check-in. We had a fantastic time at the bar area with service from Gerardo, another Veronica, David, Ricky and Jennifer all amazing individuals. We have known Gerardo for years and he is an amazing authentic and compassionate man with a gift to serve. I often state that people and relationship far exceed the location or event and here at JW you get the best of both worlds. Wonderful people and a slice of heaven here in Palm Desert. Veronica provided us a lovely view suite with the comforts of home. Marriott offers the best in their JW lineup and we are so pleased with the amenities, choices of dining and options including the spa, fitness center and even a boat ride around the Facilities. The staff truly made our stay 5 plus stars and tomorrow we celebrate my wife's birthday at Mikado another wonderful option at JW Marriott. Being a Bonvouy card holder the point system, features and membership offers are terrific and we utilize them often. Also Michelle is housekeeping was super efficient and very kind. Great lodging, dining, amenities and an amazing array of staff members who welcome and treat you like family. A Starbucks on site, music on Friday's, Saturday's and Sunday's a great breakfast option at Starwood, several bars, multiple pools and water features, shops on site and even a nightclub. An amazing resort and highly recommended.

I'd give this place 3.5 stars. It's a nice property, rooms looked like they've been redone in the…read morepast 2-5 years. I think the rest of the hotel could use some upgrading. Lots of the pool chairs looked like they've seen better days as well as hallways and other common areas. The thing that was the most off putting is the pool seems like it's turned into a public pool. No key card is needed, no one is watching the door... anyone can walk in. I definitely noticed a lot of people who seemed to be using the pool that weren't staying at the hotel. Overall, I rather stay at other Marriott properties. The extra money isn't worth staying here.

We had an amazing stay at Omni Rancho Las Palmas while celebrating both our daughter's birthday and…read moreFather's Day weekend. From the moment we arrived, the experience was exceptional. The resort is beautiful, family-friendly, and offers something for everyone. We spent hours enjoying the lazy river, water slides, pools, and all of the activities throughout the property. ALSO, the food from the Splashtopia area was super good! What truly made our stay special was the outstanding staff. Ashlee Flores at the front desk was incredibly knowledgeable, welcoming, and accommodating during both check-in and check-out. She made us feel valued and taken care of from start to finish. We also want to recognize Ed and Mickey from Concierge, along with Jasmine, the hotel operator, who helped coordinate a birthday surprise that my mother arranged for our daughter before we arrived. Their kindness, attention to detail, and genuine care made her birthday even more memorable. The magic show was also super fun! Every team member we encountered was attentive, friendly, and eager to help. The service, amenities, and overall atmosphere exceeded our expectations. Thank you to everyone at Omni Rancho Las Palmas for helping create such special family memories. We will absolutely be back!

1.5 STARS. As a loyal, four-year returning guest as a…read morefamily, this stay was completely unacceptable. Our initial room was infested with mosquitoes, forcing us to wake our four-year-old in the middle of the night to switch rooms. The replacement room was worse, featuring broken bathroom tiles and brown running water. We attempted to call the front desk but no one answered. We let the water run for 30 mins and that seemed to help. We are also incredibly disappointed with our recent experience at the pool. For a $400 rental fee at the gazebo I expected a luxurious, relaxing day, but it fell flat on every front. It took over 45 minutes just to put in our initial drink orders. The staff seemed inattentive and overwhelmed, which made us feel completely neglected. The physical condition of the gazebo was awful. The privacy buckles were broken, and the space was downright filthy. For the price being charged, basic upkeep and cleanliness should be a bare minimum. Like I said, it's our fourth year in a row coming to this location as a family and it was the first time we felt the amount spent and the quality of the experience fell short this year.

I recently stayed here with a group of friends on a girls' getaway and had a wonderful experience…read more The highlight of my stay was an employee named Edgar Contreras. I accidentally dropped one of my earrings down the bathroom sink drain and was convinced it was gone for good. I reported it to the front desk and hoped for the best. When we returned later that day, I was thrilled to find my earring safely waiting in the room along with a note from Edgar. He took the time and effort to retrieve it, and I was incredibly grateful. What could have been a disappointing vacation moment turned into a great memory because of his kindness and willingness to help. Employees like Edgar make a real difference and are a wonderful reflection of the level of service provided here. Thank you, Edgar, for going above and beyond!

Our stay began on June 16th at 4:00 PM. Upon arrival, we waited in line to check in. Prior to our…read moretrip, my husband had made several attempts--over the course of months--to upgrade our reservation to a two-bedroom unit. Each call to the 1-800 number involved wait times exceeding 45 minutes, but we were consistently reassured that an upgrade could be accommodated upon arrival. Unfortunately, this was not the case. At check-in, the front desk informed us they could not assist and directed us to contact the 1-800 number again. After doing so, we spoke with a representative who reviewed the notes from our previous calls and confirmed that an upgrade should be possible. We were advised to request a manager upon returning to the desk. However, after waiting in line again and explaining the situation, the manager declined to come out and instead relayed through staff that the last two-bedroom unit had already been taken. As a family of five, a one-bedroom was not suitable, but we decided to move forward and make the best of the situation. Upon arriving at Building 6, we were immediately concerned by the condition of the property. The stairwells had visible cobwebs and scattered trash, giving the impression of poor upkeep. When we entered the unit, it was clear the space was not well designed for comfort. The living area was cramped due to excessive, unnecessary furniture, and both the living room and bedroom felt tight and poorly arranged. The bathroom was adequately sized but only had a single sink. The shower/tub leaked water, and the shower curtain appeared insufficient, which likely contributed to visible water damage. There was also noticeable mold and general uncleanliness in the bathroom. The carpeting throughout the unit appeared heavily soiled. The pool experience was also disappointing. The property advertises multiple pools, including two with water slides. On our second day, we attempted to enjoy these amenities, only to find that one of the main pools connected to a slide was closed, with assurances it would reopen the following day. At the main pool, we found the patio furniture in poor condition--cushions were torn and visibly dirty--and the pool water itself appeared unclean. Additionally, there was ongoing construction nearby, which disrupted the environment and required guests, including my daughter, to repeatedly accommodate workers passing through. We moved to a quieter pool area, which was somewhat better, but the water still appeared less than clean. On the third day, the previously closed pool remained unavailable, adding to our frustration. We eventually found another pool area that was better maintained, with cleaner seating. Food service was also inconvenient, as everything had to be ordered through a mobile system with no traditional waitstaff, which made the experience less enjoyable. Other issues included receiving extra blankets and pillows delivered in trash bags, which felt highly unprofessional. The pull-out sofa bed was in poor condition, with torn bedding and what appeared to be stains on the mattress. Overall, after four days, we were ready to return home. This was one of the most disappointing stays we have experienced. The lack of cleanliness, poor maintenance, and unresponsive customer service made it difficult to enjoy what should have been a relaxing family trip.

Stayed here for Coachella and had a great experience overall. The property is really nice and felt…read morelike a relaxing escape after long festival days. Rooms were comfortable and the grounds were well kept. Super convenient for Coachella too. The shuttle bus stop was just across the street at the neighboring hotel, which made getting to and from the festival pretty easy without much hassle. Solid choice if you're planning a festival trip and want somewhere clean, comfortable, and close to the action.

unfortunately, the experience was far below expectations--especially considering I paid over $1,000…read morefor two nights. The hotel feels very outrageous for two nights. I spent $1000 on top of that we have a $45 valet fee for every day and poorly maintained. The rooms were not clean upon arrival, and overall cleanliness throughout the property was lacking. To make matters worse, the air conditioner did not work and our room was at 78° and I called the front office and no one ever came up which is unacceptable at this price point. The pool area, which is supposed to be one of the highlights of the hotel, was also disappointing. The water did not appear clean, no where is the waitresses to come to our pool after we spent over 1000 for the weekend. For the price charged, I expected a much higher standard in terms of cleanliness, service, and overall upkeep. Unfortunately, this was not the case, and I would not choose to stay here again.

What can I say.... It's the Ritz Carlton. What a view! The sunset view was everything…read more... Absolutely stunning! The service at the Ritz is always . We decided to have a few drinks and enjoy the sunset and it did not disappoint that evening. Our server was a delight. He was friendly and very helpful. I'll definitely come back here!

Stayed Recently at the Ritz Carlton during memorial day weekend. For a check-in time of 3 pm , we…read morereached the hotel by 4 pm. However , they did not assign us a room up until 6pm !! Yes ....6 pm ! And in spite of that, our bathroom was not cleaned well. I have a video which looks worse but I will save the agony and not post it here. They apologized as they were really busy and gave us food credits to use for dinner but this is unacceptable for a hotel that charges thousands per night. We were there only for a night and this mishap started us off on a bad note. This aside , hotel really has good activity areas. I am a Platinum Elite member with Marriott group but did not get recognized for my status not was offered any elite privileges here. I would highly recommend the JW Marriott at Palm Springs compared to this one if you are a Platinum Elite member. The hallways , courtyard and property grounds are pretty. Lot of Activities for kids to be busy with. Overall , A good solid option for a Palm Springs getaway but check in staff needs to do a lot better !

Joshua and Esmeralda at the front desk were amazing! Joshua gave us so much information while…read morechecking in and Esmeralda gave my daughter an adorable big horn sheep. So far our stay has been great! I expect the rest will be too! Thank you for a great Mother's Day weekend!

Real nice Hotel, with many activities that the hotel has to offer for families. Clean and pricing…read moreis very reasonable. Lower area lobby is great with food options and drinks at the bar. Huge TVs for sports games showing, and a cool arcade for the kids up above. Reason for my rating of 4 out of 5, we constantly had a problem with our keys deactivating, several times we had to go down stairs to activate them again and again. It's a family hotel so there's a lot of children, with that being said children are running around halls and floors causing rumbling throughout. Sometimes relaxing in your room may not be possible due to noises. The coffee shop was definitely a plus, the downside is the employees are not patient and good service depends on if they are tipped. Cava was great and customer service and food on point! We will be back regardless of small issues, hopefully the hotel can fix these issues for a 5 star next time.

I'm glad I gave this property a chance despite seeing some negative reviews beforehand. Our…read moreexperience was absolutely wonderful from start to finish. From the moment we pulled up, we were made to feel welcome. The valet staff, front desk team, and even the barista at the coffee bar were all friendly, professional, and genuinely seemed happy to help. Our room was spacious, spotless, and very comfortable. The bathroom was equally impressive, with a large shower and plenty of room to get ready. We especially enjoyed relaxing on our balcony and taking in the beautiful view. The amenities were excellent as well. Whether you're looking to unwind at the spa, get in a workout at the gym, or spend time by the pool, this property has something for everyone. The location is another big plus, with plenty of restaurants and shops just a short distance away, making it easy to explore the area without spending much time in the car. Overall, we had a fantastic stay and wouldn't hesitate to return. This hotel exceeded our expectations and made for a truly enjoyable getaway.

Love this hotel. The only problem is when we asked the person parking our car, maybe four times to…read morecharge our EV and ir was not done. We asked and the answer was, yes is way and our app may not be working. Next time I have to figure out a better solution, but love this hotel.

My husband and I absolutely loved Casa de Monte Vista. Joe was extremely kind and was able to give…read moreus a room at such short notice. He made us feel welcome and comfortable. The room itself was stunning and very clean upon arrival. We felt very peaceful and safe here! Thank you so much, Joe! Would definitely return

I was sooo excited to take my engagement photos at this beautiful resort Joe was incredibly sweet…read moreand welcoming, and the property... WOW absolutely stunning! I had been searching for those dreamy brown Spanish doors, and these were beyond perfect Such a magical spot for photos! Thank you so much, Joe, for your amazing hospitality

Love this place -- have been staying here for several decade ... but love the changes that the…read moreTommy Bahama hotel group have added to the resort. The rooms are spacious, the pool area is relaxing, the grounds and landscaping are beautiful, and the staff are so friendly and welcoming. Did not get a chance to try the spa this time, but was able to enjoy some food in the bar area while waiting for the shuttle to the tennis tournament. Love that they had some fun tennis themed menu and decor for the BNP Paribas Open. Would definitely stay here again when I'm in the Coachella Valley area.

Girlfriend and I were really looking forward to this stay, as we love the brand, and have visited…read morenumerous Tommy Bahama restaurants and stores. I own numerous shirts, shorts, and other Tommy Bahama garments. The staff is very unrefined and even came across totally uninterested in helping (at the front desk) and bored. Bar staff having loud personal conversations while ignoring bar patrons. All in all, it just didn't feel like a high-end resort, and there was a general lack of care and attentiveness across the board. A manager checked in with us during our dinner, at which point I communicated that we had been provided no forks for our dessert--and the response was something akin to "I ALWAYS get on them about this!" or "I have to remind them over and over..." So this was apparently a common issue. Again, front desk employees don't care--there was no explaining that there are bikes available to guests or citrus to pick and get juiced. Not welcoming. And barely acknowledged me when I dropped the keys off as I checked out. WiFi was bad in the room--but front desk didn't pick up when I called. Also poor cell service on the property. The food was good and the property looks lovely. Room was nice. Although you could see the bathroom door was swelled from water damage. And that looks tacky. It feels like there's a lack of good candidates for staffing in the desert. And perhaps poor training. I want to feel like the staff wants to be there. Pretend and help keep up the illusion. Both my girlfriend and I left feeling a bit disappointed--and seeing the cracks in the illusion.

I had such an amazing experience at Sands Hotel & Spa that I felt like I had to share every detail…read more From the moment I walked in, the atmosphere was absolutely stunning modern, vibrant, and effortlessly relaxing. But what truly made my stay stand out was the exceptional service, especially from Summer at check-in. Summer went above and beyond to make sure everything was perfect from the start. She greeted me with such a warm, genuine smile that instantly made me feel welcome and taken care of. You can tell right away when someone truly enjoys what they do, and that was exactly the energy she gave. She didn't just rush through the check-in process she took her time to explain everything clearly, from the amenities to the spa services, and even gave personalized recommendations that made my stay so much better. What really stood out was how attentive and detail oriented she was. She made sure my room preferences were met without me even having to ask twice, and she answered all my questions with patience and professionalism. It felt less like a standard hotel check-in and more like a personalized concierge experience. That level of care is rare and honestly set the tone for the entire visit. The hotel itself is beautiful clean, stylish, and peaceful but its employees like Summer who truly elevate the experience. She made me feel valued as a guest, not just another reservation. Because of her, I would absolutely return and recommend this hotel to anyone looking for both luxury and outstanding service. Thank you, Summer, for making my stay unforgettable!

Steven provided an exceptional massage at The Sands Hotel & Spa. His skill, professionalism, and…read morecalming presence made for a wonderful experience. I left feeling completely rejuvenated. Highly recommend!