Cool place nobody said it was gonna be perfect, but it has great prices for the busiest days, so…read moreyeah, I would stay here again. The guy who runs the place is very nice. He made sure we got extra towels.

My service animal and I were staying here for a day and a half and all I can say is beware. First…read moreoff the $100 cash deposit situation is unsettling. I specifically asked would it be an issue to get my cash deposit at checkout even when I have to leave at 3:30 am, the gentleman at the desk said it would be no issue. Now its time to leave its a huge issue. I asked him why there isn't any signage or some type of policy saying nobody would be at the desk at checkout or procedure of getting cash back at checkout. Just avoid coming to this hotel. When u tried to bring my concern to the only gentleman living and working at desk. He was rude and nasty and very condescending. He needs to learn how to converse with patrons. THE DRAMA CONTINUES: So let me give everyone the details on what proceeded after the above review was posted. I walk to the corner store and come back while sitting in the front of the hotel to be told "hes gotten complaints about my service dog " I immediately go to my room to check and my Bischon was fast asleep as I left him for not even 11 minutes to walk to the corner store. I proceed to the office to notify the guy my pup was asleep and couldn't have been mine. PORKY continued to tell me" I've been a problem the whole time". When I say I was flabbergasted, because upon checking in not even 26 hrs ago he was cordial and even made mention of another dog being named the same as mine and how cute my dog was. He wasn't on the lease at all. He was in my arms then I put him down. Not one time during our communication(nor during the stay)did he tell me he had to be on a leash. I was inside pool area during stay..we even walked downtown Palm Springs no leash. He trained and obedient like that. All of a sudden Porkys feels was hurt about the honest review not wants to create lies as if my dog is now an issue. PORKY then proceeds to tell me that he's gotten complaints "about me walking around". I told him he sounds crazy and hes a liar. Why would somone call about somone walking. When they are a patron of a hotel. Who says that to a person? Circus clowns thats who. So now ive been a problem the whole time all of a sudden. Mind you PORKY and I spoke the previous night while he was sitting inside the locked pool area. With his cats roaming around the pool and stair area..The situation got escalated the PS Police had to be called. I have never in my natural 48 years on this earth been through such disgusting behavior. The way he thought he was going to talk to a paid customer was not happening. Nasty, disgusting person that doesn't deserve nor should have a job dealing with the public. I recommend nobody goes to this hotel. Its deceiving and non of the actual colored spots are available. They will give you a room.where it looks like people are actually living on the property. Oh and the brown sheets and comforter was a "WTH" moment. What establishment has brown sheets? Other to disquise and hide the fact how clean of lack of clean the linen are. I am write all reviews my last day of my stay. I dont hide behind my review and Porky couldn't handle honest feedback and got into his feelings inside of upholding a professional ground.I would honestly stay in a motel 6 or even worse then ever suggest this establishment to anyone. Even if your desperate. SLEEP IN YOUR CAR. You'll thank me later.

This place is nothing more than a motel with a few Instagram worthy decorated walls…read more The three stars go to the very kind and accommodating staff, and the pool area that included floaties and a decently remodeled bathroom. The rooms might have some new paint and light fixtures, but that's about it. It's overpriced for what you get. It looks cheap, smells cheap (like swiffer), and feels cheap. If you're looking for kind customer service and are ok with basically a Motel 6 vibe, this place works. If you're looking for a hotel, not a motel, save your money and go elsewhere.

NEVER GO HERE They…read morewill lie about things and say things that aren't physically possible for someone with cerebral palsy and a broken foot to do. Also didn't get a refund when they kicked me out of the room i paid for. Then they proceeded to stand out my door while I was getting ready to leave. Very uncomfortable for those with disabilities. Would not recommend this hotel to anyone. Go to a place in the sun instead. Very friendly people there. They caused me a panic attack. Also got banned for being disabled i guess all i can do is laugh about it. The world is cruel.

This is a lovely little hotel/motel located in Palm Desert. Staff is so nice and the reception…read morecourteous. Make sure you let them know if you check in after six pm because they have someone in the hotel but not in the office at late hours; you just have to call them on the hotel call box. The hotel has a gorgeous pool and jacuzzi and even a little putting green and a lounge area by the pool. It's done with a lot of love and the owners are obviously very attentive to the property as it's beautifully kept. There seems to be ample parking and it all circles around the hotel rooms, so if you're lucky, you can find a parking spot right by your room. I didn't have a problem finding parking for my room even on a Friday night; reception told me there is "overfill parking" if the regular spots are full, but I'm not sure where that is. Make sure to ask in case the parking lot is full. Parking is free! Rooms are spacious with microwave, fridge, coffee/tea maker, large closets and a full bathroom. Bathrooms are immaculate with a bathtub and shower head. Some rooms have a pool view and/or mountain view. There are also suites with a kitchen. Good Wi-Fi service, Many of the rooms are pet friendly, which is a plus. There's lots of shopping and restaurants nearby within walking distance.

The Inn at Deep Canyon was truly a phenomenal stay when it came to an overnight trip that had…read moreamenities we needed and a proximity to our adventures. My experience is from the perspective of a person with disabilities who travels with mobility aides. In reality I never book true "ada" rooms because of the harsh reality hotels never have enough availability to accommodate those of us who require them or rooms being out of order forcing us to smaller rooms . I book rooms that makeup in space and comfortability to avoid that risk. We were booked in a spacious one bedroom queen suite with a separate bedroom. Located on the second floor please not this is a small mom and pop hotel. There is no bell service and no elevators to assist with getting to the top floor. We did struggle getting our luggage up the stairs but managed. Walking into our room Exceeded my expectations. Our room included not one but two decent sized bathrooms complete with their own shower/bath combo that provided railing which helped aided those of us with disabilities. The handrails in the shower were placed in a comfortable position for me to get in and out. The the kitchen was lovely. A working stove oven combination , counter space and a full size refrigerator freezer combination are a nice amenity. The microwave was extremely high and at 4'10 i needed to stand on the chair to reach. The couch was so comfortable I accidentally fell asleep on it at night and slept comfortably until morning while my mom slept in the bedroom with the queen bed comfortably. A feature not necessarily highlighted was the spacious balcony overlooking the pool area. It was nice and relaxing to sit out on and read a book. The hotel does have a rule of noise level after 10pm which was no issue. A selling point for me was despite the noise rule the pool area is 24hours. The pool was sparkly clean and warm. The hot tub was a decent size and a great temperature. The courtyard not only featured a pool and spa? It came equipped with ample variety of seating, cabana seating and picnic area. A quaint little putting green centered off to the side near the picnic area feateard grills as well. Parking for the hotel wasn't the best when it came to ada parking and large enough spaces for those who travels with large SUV'S. The gentleman reccomended parking on the street which we did and had no issues at night. The hotels location was very close to our activities at acrisure arena, the living desert zoo and places such as the grand Hyatt,Shopping centers and plenty of food spaces. We looked for specific amenities and this hotel delivered. It was quiet clean , spacious and relaxing. For this not being an ada room the size and space was comfortable. The beds and comfort were very homey and customer service phenomenal. Low on cost high on fun.

Very nice retro resort style property about one mile from downtown…read more The room was very nice and well appointed. I was traveling with my son and the two queen beds were comfortable. Gigis restaurant on property is beautiful open air with pretty good food. Pool area with bar is very nice. During this stay the pool bartender wasn't very pleasant and disappeared for most of his shift. It was Friday afternoon and most of the guests wanted to unwind with a drink.

Really disappointed by my stay here. Cons: Bathroom…read morecould've been cleaner but the main issue was the shower. There's no glass door and the curtain was way too short, so everytime I showered, the bathroom would flood. I ended up using 3+ bath towels just to soak up the water every time. Also, not sure if it was the sealant they use for the bedroom floors or if they were just really dirty, but my feet were black after walking around barefoot in the room, very gross. Smaller complaints, mini fridge was tiny and had issues with the tv (could not adjust volume and power button on remote didn't seem to work) Pool area wasn't the cleanest and all the sun beds were in pretty rough shape. Also no water station that I could find.. Pros: everyone was super nice and parking was easy. Wish I had more good things to say... Overall, after paying what I did, I'm bummed about my stay and will not be back.

I'm not sure what happened to this place (read: I don't want to completely blame the new owners)…read morebut this feels more like a decaying museum to midcentury modern than the vibrant, fun hotel it thinks it is. My gf & I have stayed here a handful of times but our recent visit revealed many issues. Our room had no blinds. Apparently a part broke. I told two people, one at each hotel, and was told they'd send maintenance. Nobody ever came...but the sun sure did, at 5:34 AM. Not my usual vacation wake up time. When I asked again I finally got an answer: the blinds broke and they also aren't able to fix them right now. Thankfully, they upgraded us over to the La Serena Villas next door, the sister property. They get a glowing review. But then, why is this property so neglected? The rooms looks dingy. Our walls had marks all over them. Dusty floors. Things broken or clearly in need of some love. Awful music blaring by the pool. Seriously, who the hell is streaming this crap? They used to have a cool social happy hour in the lobby, and breakfast there in the morning. You still get the breakfast...but now it's next door. Like the service. I'd like to say we'll be back but unless this place gets a serious enema I don't see it happening.

Loved this place! Stayed here for two nights celebrating my twin and I birthday. The room was very…read morecomfy and spacious. The beds were comfortable. Yes the continental breakfast is not the greatest but who cares! Loved the saltwater pool. They had lemon and orange water for us to drink by the pool which some hotels do not. We spent the whole time in the pool! We also loved José who worked the front desk and was so helpful! We will definitely be back! It was nice and peaceful! I didn't find it a big deal to have to check in next door, the staff at La Serena were awesome and friendly and gave us welcome cocktails while we waited. Also. There's plenty of parking, there are parking spaces but you can park in the street as well! It's in a great location as well!

It was a great long weekend choice for a retreat. I was surprised by my significant other with his…read morechoice of weekend getaway at Palm Springs. This beautiful place made more magical. So peaceful, amazing customer service by all staff that we interacted with. The suite was very aesthetically decorated and the deep, jet tub was amazing. It's within walking distance to all the restaurants and shops without being in the middle of noise from the Main Street. We were pleasantly surprised with the break room area. Has a candy station and the breakfast box in the mornings is great. At check in we were welcomed with a voucher for champagne . Andrea's Hotel definitely lives up to the standards of a quiet boutique hotel. We are definitely looking forward to our next stay and highly recommend it to our family and friends.

**Beautiful Hotel, Terrible Guest Experience**…read more We were really disappointed with our stay. The location is excellent, and the hotel itself is beautiful, clean, and well-maintained. Almost every staff member we encountered was friendly and helpful. Unfortunately, one person managed to completely overshadow all of that: Karl. Karl seemed determined to micromanage our entire experience, particularly around the pool. No outside food or beverages. No floaties in the pool. And, apparently, guests are not allowed to move the umbrellas--even when the temperature is 112 degrees and you're simply trying to create some shade. During the off-season, when the pool area was far from crowded, it was especially difficult to understand why the umbrellas were apparently there for decoration rather than shade. Karl would literally come out of his office if he saw you holding food or a drink while walking through the pool area. At one point, we were leaving to go to dinner with an unopened bottle of wine in our possession. We stopped briefly to talk to friends who were still in the pool, and Karl came out of his office to tell us we had to leave the pool area. When we questioned the reasoning, his response was essentially a grin, a shrug, and repeated variations of "That's the rules." To be clear, the rules themselves are not the problem. Hotels are entitled to have rules, and guests should respect reasonable policies. The problem was HOW Karl chose to enforce them. His constant monitoring and condescending manner made us feel less like paying guests and more like children being watched for misbehavior. A beautiful hotel with a great location and otherwise wonderful staff should be a place where guests feel welcome. Instead, our experience was overshadowed by one manager who seemed far more interested in enforcing every minor rule than in making guests feel comfortable. Fortunately, there are plenty of other hotels in Palm Springs. Based on this experience, we will never stay here again. Apparently, Karl doesn't believe in repeat customers.

At first by the checking in every thing was great got to the room and it's like man, A/C wasn't…read moreworking had to wait for almost 2 hours and the room wasn't even clean we had to ask to be removed from that room to another because we couldn't cancel our reservation and leave due to a third body reservation witch we were told they should've done it but after an hour they move us to another room and the rest was fine we spend our getaway time together and was great at the end.

Shadow Mountain Resort and Club's 'meeting hall,' which looks like an abandoned golf clubhouse, is…read morea dank, dirty, smelly venue. I went there recently for a memorial reception, and once through the front doors, I was met with a mildew/tobacco smell, stained carpets, and dirty ceilings. The place is in desperate need of a full gut remodel. We were relegated to the 'back room,' which was barely air conditioned, and the only clean thing in the room was the flatware, eating utensils, and food presented by an outside catering company. It was difficult to eat the wonderful food that was provided without gagging. Nav sends you to another business behind it with a vast parking lot. Street parking is non-existent. I ended up using a 20-minute zone. I have no idea where everyone else parked, but I have to assume it was this huge, tilted parking lot at the business behind. Accessing this, 'meeting hall' from that parking lot is harrowing and definitely NOT ADA or disability-friendly. You couldn't PAY ME to return to this place.

Stayed here for 2 days for Coachella, its a super small hotel, maybe about 20 rooms max..? Heres my…read morethoughts... - Was expecting it to be super busy & loud due to coachella weekend but it was super quiet, didn't hear any noise while in our room or walking around the hotel. - Cute brunch/coffee spot right across the street! Theres little stores there too. - Free parking thats NOT on the street. They have designated spots - Hotel is easy to spot Overall would stay here again if I had to but if you want a more upscale hotel with more amenities I would choose else where. This hotel is more if you just need a quick clean & quiet place to stay.

Unfortunately, TMC has lost its charm and charisma over the years leaving me feeling like I was…read morestaying in a "fancy" Motel 6 rather than a boutique mid century gem. There was no move charm. I do want to compliment the staff, for one Nate was fantastic. Attentive, not intrusive and very responsive to our needs. Now for the reason we will never stay here again, and mind you we've been coming here on and off for over a decade. The problem is things have deteriorated over those years and what improvements were made, are not. The room was as we remembered in form, except now it's filthy. The carpet left our feet so dirty that we had to buy slippers to make sure we could get into bed. The couch was the name, so we put pool towels down to feel clean. The bathroom was fine, if a non closing shower door is fine and impossible to regulate water temperature. Everything felt just a little gross. The pool area was acceptable, except the pool was really dirty. At one point an unidentifiable thing was floating in the water making a swim unappetizing. Finally, the charm of happy hour at the community bar and a decent continental breakfast were gone. I have no regrets saying we won't be coming back.