Another great experience at the Home2 suites by Hilton here in Richmond Hill Georgia…read more Friendly front desk personnel checked me in easily, with a friendly demeanor, and sincere welcome. This was really nice. This wonderful employee advised me of the amenities, including the free breakfast in the morning starting at 6 AM. My room was exceptionally clean, the bed was super comfortable, and I loved the three pillows on the king bed. The couch was comfy to watch the big screen look like 52 inch TV, that that produced amazing colors on the welcome screen, even though I didn't watch anything else The refrigerator was a nice touch, to keep my travel items cool during my stay. Also included with a dishwasher and microwave, along with a stainless steel sink. I loved the bathroom with the showerhead and the ease of getting in and out of the shower. Plenty of towels were on the end, even though I didn't take any! This room was somewhere around $160 for the night and well worth it. It's clean, there's no bugs. There's no worries, the breakfast is great, the personnel are so welcoming and gracious. There are plenty of choices for dining out around here, but I noticed most were fast food. Last time here was Popeyes stay away from that, the place was grungy and dirty. All in all, this is a great stop traveling to, and from Florida

Not a good experience on this end. Save yourself some money and just stay at a Motel 6 or Super 8…read more Stayed in room 306 and it smells like feet. And the bathroom? Atrocious. I'm not sure they even cleaned it after the last guest (pictured). So on top of the nasty cleaning, I get to smell feet all night. Just what I want after a full day of driving. Absolutely horrendous. Oh, and the right-side elevator has a pneumatic issue, so enjoy the ride. Makes me want to ignore my Hilton Gold and book elsewhere.

Good, but not perfect. Heating/Cooling worked fine. Bed was fine. Room clean with no bad smells…read more Large updated bathroom. I could not give it 5*s because of 3 things. The bathroom fan was loud and needed replacement. The toilet paper dispenser was too difficult to reach. The breakfast sausages were like dried out hockey pucks. None of these flaws will keep me from staying here again in the future.

False advertising, horrible customer service, and no effort to correct the situation…read more We are on the road all the time and stay in hotels more than most people. Because we've been working on the road for three months now and driving hundreds of miles most days, we specifically booked this hotel because of its advertised hot tub, paying a higher price for the accommodation than other area hotels in order to treat our backs, sore from all the driving. To make sure the hot tub was working and available, I wrote to the hotel the day before to make sure it was operational and they wrote back to tell me that it was. I did this before the cancellation window closed, just to be sure. When we checked in the next day, they told us the hot tub was not working. I told the clerk that the reason we booked this particular hotel at a higher price than surrounding hotels was specifically for the hot tub. Then I showed them the message that they wrote to me yesterday saying the hot tub was working. The clerk's response was simply "it WAS working yesterday." Wonderful. They told me they'd be happy to cancel my reservation and suggested I find another hotel. As a seasoned traveler, I always book hotels well in advance in order to get the best price and the greatest availability. Here it was 3 o'clock on the day I needed the hotel and I could find nothing comparable to what I thought I was getting at best Western Plus in Richmond Hill Georgia. They could have offered me partial compensation, points, or something other than "we'll cancel this and you can go find another hotel." I'm taking their false advertising issue to the Better Business Bureau, and I would not recommend anyone stay in this hotel if they want to be assured that they'll get what they paid for.

Great Hampton Inn. Friendly staff, clean room. Great prices. Breakfast was as usual. Pool and…read moreexercise room. Water for honors members. Great location off the 95. Parking close to room and door.

Friendly Staff, Musty Smells, Loud Noises…read more Musty Smelling Room 225. I kept sneezing and sneezing. There was some weird noise like a pigeon outside the window much of the night. The pool was refreshingly warm! The hot tub was crazy hot. The pool is pretty tiny but being warm made it nice. The pool room is pretty unmaintained. Rusty vents and maybe never cleaned floors? Breakfast was about what you expect. Good bacon and pancakes. The Orange Juice was set to a crazy concentrate so you need to add water or it's really strong. Artificial eggs I'm guessing gave me my explosive bathroom break an hour later. The lobby looks cozy and maintained, but the little pantry room is a mess and the door should probably stay shut. The bed wasn't very cozy. The fridge is pretty loud as is the AC in our room and the neighbors. A couple times there was an incredibly loud sound like I was taking off in an airplane coming from outside. I don't know what it was. You really hear lots of noises. The room was repainted with a sprayer and whomever did it got it in the ceiling and didn't care. The room was a good deal so I would give 3 out of 5 stars, but that's largely because of price.

Came here after a disaster of a hotel, and the front desk lady was so sweet and kind. She did warn…read moreus about the train tracks which was fine considering we are from up north and that's a normal thing by us. She noticed our youngest stimming and said she'll put us in an area were she doesn't have to worry about being as quiet !! That was AMAZING. Breakfast was nice! Daughter loved the option of strawberry waffles and son loved the bacon Rooms were clean and comfy, more modern than we expected! The front desk lady who checked us in- Taylor was FABULOUS

New place. Very clean and well maintained…read more Nene at the desk was super helpful and friendly. Rooms are really nice with lots of usb plugs. Pretty modern room. Pool was small but refreshing. Oh and the train stuff was not bad and we did stay in one of the rooms facing the track.

A very decent hotel from the price paid point. Alix checked us in. Definitely southern hospitality…read morespeed, which is very different than the Northeast style. She was very nice. My room was clean and in working order. The shower head was not too strong, because the pull trigger only worked half way. The desk was wobbly, but I didn't really need to use it. The room was big in my opinion. The breakfast was pretty good. I did not encounter the mean lady from the previous comments. There were plenty of food to choose from. Coffee was strong. The location is right off the highway. Very easy to get in and out. Will stay here again if needed.

Very disappointed as a Silver Elite member to be charged for a night when we had to cancel 10 days…read morein advance due to an emergency hospitalization. Have stayed there several times in the past as we live in MD and our kids/grandkids are in GA and this is a convenient location and we've always been satisfied with the hotel. Spoke with the manager but she would not make an exception since we booked the "non-cancellable" rate. I can understand this if I was a first time customer or cancelled the night before; but as a IHG Silver Elite member 10 days in advance - this was not the response I anticipated. There are several other hotels nearby so I guess next time we'll try one of them. Poor customer service provided to a Silver Elite member. Oops - so sorry this was the wrong location. This hotel did in fact process my refund. It was the location in Roanoke Rapids that refused to refund my night. Sorry Richmond Hill - we will be returning to your location!

Ever wish you remembered to read yelp reviews before booking a reservation? Well, I sorta paid for…read moremy oversight with this one. The room was dated - which would not have been an issue being that this is a value motel. But it didn't seem clean. Armchair was worn and sunken. Bathtub was stained, bedding was worn. Y'know it's kinda bad when you are hesitant to lay anything on the floor or even on the armchair or bed. I put all my things on the desk and made sure whatever food I had leftover was wrapped well before trashing it so bugs wouldn't be attracted. The electrical outlet by the bed was wonky - it sparked a bit when I plugged in my phone charger so I plugged it in elsewhere. So, oddly enough it seemed like the room was in the process of being renovated - it had a granite bathroom counter and LVP flooring. All that aside...the common grounds were well-manicured. The pool, firepit, volleyball court & outdoor seating areas were inviting. Front desk people were friendly. Breakfast was standard American continental fare.

We stayed in Richmond Hill, GA last evening. This was the most disgusting room (163) we have ever…read morehad. It was dirty and the air smelled so bad of mold and urine that it actually made our nostrils sting. We both woke up with congestion and burning throats. There was water puddles near the window I don't know if there is a leak but that room should not be allowed to be rented out until the issues are addressed. We have used Quality Inn in the past but in the future I will have to personally inspect before committing. $80.60 is highway robbery for such a room.

We are long time Choice Reward Members (Diamond Level). We occasionally choose to stay in their…read morebudget motel (EconoLodge) when traveling through a place. That was a mistake here. The desk clerks -- you can only go into a telephone booth size foyer for checking in or out -- barely speak to you. Certainly no "thank yous" for being Diamond Members, etc. Check out the photos we posted -- overflowing garbage everywhere, dirty bathrooms, walls falling apart, broken furniture, etc. Linens and towels appeared to be clean. Shower had great pressure and plenty of hot water. Had to wait a very long time to check out...no one would come to the desk area. All in all a VERY DISAPPOINTING Choice motel stay.

This hotel met my expectations in terms of what one can get for the price. If you want an economic…read morestay while looking for 500 thread count sheets and Egyptian cotton towels, then this isn't it, and may I add that it may be time for self-reflection. Check-in: Quick and efficient. Room: Spacious enough for 2 adults and two dogs. The furniture was not dusty and the linens were clean. One of the quilts had a cigarette burn but I could tell the quilt was washed. No need to throw away an entire quilt for a small burn spot that won't affect my sleep. The towels looked clean but I recommend bringing your own. I used the hairdryer and it worked perfectly well. It was also convenient to have a clean and functional fridge and microwave. AC: It cools off perfectly and it wasn't noisy. Noise: It was quieter than expected. We did not have issues with loud guests, car alarms, or loud music. Food: Nonexistent at this time. The breakfast area continues to be closed because of COVID. Pets: This hotel accepts pets for $20/day per pet. However, it is not clear what the fee is for. There isn't a designated pet area and no waste stations. Bring your own disposal baggies for your dogs. Customer Service: Good enough but can improve. Although I wasn't expecting Disney-level service, there are still a couple of things that cost nothing yet they make a difference. There were no Hellos, Thank yous, or Have a nice day. I called soon after getting to my room to ask for a couple of lightbulbs, batteries for the remote control, and a hairdryer. They were brought promptly but it was odd that I was the only one doing the talking. Things were handed to me and the guy would just turn around and walk away. I walked to the lobby to request more toilet paper, which was provided by a lady that did not say a word. I called during my last day to request a late check-out. The lady that answered coldly said "ok, but no more than 12 pm." I thanked her and she just hung up. While my requests were met, how I was attended was awkward - almost as if I was inconveniencing them. TL;DR: Good enough hotel for a short and cheap stay. Bring your towels and low customer service expectations.

Absolutely disgusting and unsafe. The room was filthy with stained bedding, dusty/moldy baseboards,…read moreshredded curtains with paint splatters, broken furniture, and a bathtub so gross I had to shower in flip-flops. I even had to disinfect surfaces myself with spray from my car. This isn't just "old" -- it's a complete health hazard. Do not stay here.

You need a new staff and for facilities to fix the doors. The front desk person over charged me on…read morepurpose. The room was disgusting. And they allow people from outside hotels to eat the complementary breakfast. Do not recommend. It is unsafe for women patrons who travel alone.

I don't usually stay at Hampton Inn & Suites Savannah I-95, but this was booked through my…read morecorporate office--and it will be my last time. The hotel itself was clean and well maintained but the customer service at checkout was terrible. The front desk associate was rude, dismissive, and had a nasty attitude from the start. When I asked for a receipt, I was told I had already been checked out at 11, even though I clearly communicated I needed a 12 PM checkout. Instead of fixing the issue, she doubled down with attitude. I travel about 65% for work and stay in hotels constantly. Customer service makes all the difference, and this was one of the worst checkout experiences I've had. Because of that alone, I will never return to this location. If this is how guests are treated, I wouldn't recommend staying here.

If the state of the facilities matched the friendliness/helpfulness of the staff, this would be a…read more5-star review. Unfortunately, this hotel is sorely in need of renovations. I discovered Hampton Inns in the mid-1980's. As a "poor, starving, graduate student", I became a loyal fan when I came across a new, sparkling clean, and safe (room doors open into a secure hallway) for ~$50 a night (~$170 a night in 2026). Things have changed and I have written off Hampton Inn many times only to be lured back by the friendly staff and best free breakfast in the business.