I had a very mixed experience at Blaise Alexander Kia. I initially set up a test drive online for a…read moreused 2025 CX-5, and I was impressed by how efficient the customer service was in responding to my follow-up questions prior to my visit. Unfortunately, the in-person experience didn't match the start. My sales associate seemed disinterested in my needs; he didn't ask what I was looking for in a vehicle and lacked basic knowledge about the car during the test drive. His primary focus was clearly on how "serious" I was and whether I had a trade-in. While he was upfront about taxes and fees, he repeatedly tried to add a $1,000 "fabric protection" fee, which I had to refuse twice. When it came to the price, I offered to round down the out-the-door total from $26,471 to $26,000--a modest $471 difference for a buyer ready to sign that day. Despite knowing I was already pre-approved through my credit union, they refused to budge. What bothered me most was the pressure and lack of honesty. I was told the car was heading to auction the following week to "get more money," yet weeks later, the car is still sitting on their lot. The associate also failed to show me any other inventory that might have fit my budget, showing a total lack of effort to help me find the right car. I ended up finding a 2025 CX-30 at another dealership for $2,500 less. I'm glad I walked away. If you're looking for a salesperson who actually cares about finding you the right vehicle rather than just pushing a quick sale with "auction" threats, you might want to look elsewhere.

I've worked with the Service Department for several years now. My experience has been all positive…read more They have taken good care of my Telluride, reasonable prices and great service. I have not reason to go anywhere else.

I have got my last three Volkswagens from Fairfield Ford/Volkswagen. I had called and talk to the…read moreservice department about my Volkswagen Tiguan Error Stabilization Control (ESC) and my tire indicator lights that was on. Stop in on a Thursday and show them and I was told I needed an appointment to check it and turn it off. I work out of town and was leaving Early Wednesday. First guy said he never saw that before (ESC) and apparently had no idea what it was. Then I was told they could not get my car in till the end of that week which would've been Thursday or Friday. All of a sudden oh it's fine to drive like that. It won't hurt anything. So now I have to drive almost an hour and a half to the nearest VW dealership near me to have my car taken care of. Thank you Fairfield for the poor service to a returning customer. Guess what! We will be doing our business elsewhere.

dealer was in sweatpants and unprofessional. you can tell this place does not do well with selling…read morevehicles plus the truck I was about to get had a crack bumper and rusted bad and was never mentioned. just be on high alert they will take advantage of you thank god the sales rep talking with me couldn't sell me bottle of water in the Sahara desert or I would've made a HUGE mistake.

My experience & the experiences of many others show a pattern:…read more Blaise Alexander Subaru in PA has become the perfect example of why people don't trust dealerships. Their tactics are consistently misleading, their communication is terrible, and their service department has no regard for accuracy, honesty, or customer safety. * Bait‑and‑switch behavior: They'll tell you one thing when selling the vehicle, then completely change the story when it's time to honor that promise. Even basic issues that were supposed to be fixed "within the first few months" suddenly become your problem once you try to hold them accountable. * Service department that makes things worse: People bring in cars for warranty work and leave with vehicles that barely run--some even break down immediately after leaving the lot. They claim they "test drove" the vehicle extensively, yet Subaru Starlink reveals they barely touched it. The dishonesty is unbelievable. * Constant contradictions depending on who they're talking to: A woman brings in the car? Suddenly it's "dangerous," "needs thousands in repairs immediately," and "the bearings could fail any second." Her husband calls? Magically the tires are fine, the bearings are fine, and repairs "aren't urgent." This dealership absolutely does not treat customers equally. * Terrible communication: Weeks go by without returned calls. Service claims they "don't get messages." Sales blames service. Service blames sales. Nobody takes responsibility for anything. * Pressure tactics instead of real solutions: Instead of fixing the issues they promised to repair, they try to push customers into trading in the vehicle they just bought--at whatever value they decide. At this point, it's clear Blaise is not interested in customer service, honesty, or even basic competence. They have a near‑monopoly in the area, and they act like it. Buyer beware. For your own sanity, drive 30-50 miles somewhere else. You'll save yourself months of frustration, broken promises, and potentially thousands of dollars in bogus "urgent" repairs. I will never purchase or service a vehicle at any Blaise dealership.

good service ...But they need to make a huge profit off everyone.. $50.00 spark plugs,each...never…read moreagain...take your service somewhere else and save money..save receipt for warranty..100% markup on parts. BS

Telling the truth to customers. Bought a 2026 Nissan Pathfinder Platinum, they tell you you have…read moreall the bells and whistles and that your buying the highest quality. Well, once you sign those papers and come find out when you install the app your automatic car start don't work. The dealership don't tell you they put in a new system and it only works on certain model cars. I called there app support and they said you're car well start the first time, then the second time you use the remote, then the third time you have to start it manually. What a crock of shit. When on FB Nissan Pathfinders complaints and there are alot of poor suckered peolle like me, Stay away. FROM BLAZE ALEXANDER NISSAN. We contacted BBB.

On November 13th, we drove thirty minutes away and we called on our way and when we arrived they…read morehad the cars we were looking at warmed up and ready to test drive! Tyler was so nice and was very welcoming! I loved how everything was ready when I got there and started the process right away. Tyler was very professional, we arrived a couple hours before they closed and he was more than willing to help, he made the process flow nicely and was very organized to purchase my 2023 Nissan Sentra.

Marc Molina was a great help when we were buying a car. Was responding every time something changed…read moreor need great help. But after purchasing the vehicle went to there detailing shop and they did a poor poor job. There was a tampon on left on the mat. Then when I got home I was looking under mats and found a small baggie with white residue and a tampon plastic part. So then I went and had it detailed on my own went back to the dealership and told them what I found and they said they would reimburse me for the detailing said about 3 to 4 days now it's going 3 weeks and nothing.

On January 26, 2026, I purchased a 2017 Honda CR-V for $15,000 from Ciocca Toyota of Williamsport…read more I intentionally chose to buy from a dealership rather than a private seller because I believed it would provide greater reliability and accountability when purchasing a used vehicle. Unfortunately, within about 90 minutes of leaving the dealership, the vehicle began displaying multiple dashboard error codes and quickly became unsafe to drive. I live in State College, but happened to be in Williamsport for a meeting at the U.S. Army Reserve Center, where I serve as a Chaplain. After the vehicle broke down, I had it towed the next morning to a Honda dealership in State College for inspection. Honda replaced a VTC oil control sensor and performed diagnostic work totaling $721, which Ciocca Toyota of Williamsport covered. However, when I attempted to leave the Honda parking lot, the same error codes immediately returned and the vehicle was once again undrivable. Honda technicians indicated the issue likely involved the timing chain. Ciocca Toyota of Williamsport then arranged to tow the vehicle to their dealership and provided a loaner vehicle, which I appreciated. While the vehicle was at the dealership, my conversations with the General Manager became increasingly difficult. He repeatedly asked how much money I would be willing to contribute toward the repair, even though the vehicle had failed almost immediately after purchase. At one point, he told me he would report to the Vice President of the dealership group that I was "not willing to contribute anything" toward the repair, which was not an accurate representation of what I had said. I had just purchased the vehicle and simply could not afford additional repair costs. During these same conversations, the General Manager also repeatedly pointed out that I had declined a roughly $2,000 extended warranty and suggested that the decision was part of the reason I should contribute toward the repairs. However, after researching these warranties later, I learned that major engine failures, such as timing chain or head gasket issues, are often excluded or limited depending on the coverage level. I also asked whether the dealership could simply unwind the sale and apply the $15,000 I had paid toward another vehicle on their lot. The General Manager told me that it was not possible because the taxes on the transaction had already been paid, and the sale could not be reversed. I later learned that transactions like this can be unwound under Pennsylvania law. When the vehicle was eventually returned to me, the error codes reappeared almost immediately, and it had to go back to Williamsport. When I picked it up again the next day, it appeared to run normally for a short time, but about 11 days later, the dashboard filled with error codes again, and the vehicle became undrivable. Honda later informed me that the vehicle required a new head gasket and fuel injectors with an estimated repair cost of about $5,700. At that point, the General Manager told me the vehicle had been sold "as-is," and the dealership would not take further responsibility. Even after all this, I attempted to work with Ciocca Toyota of Williamsport in good faith to find a reasonable solution, as we still needed reliable transportation. The General Manager then proposed applying $9,000 toward the CR-V I had purchased for $15,000 toward a lease on a Toyota Corolla Cross with payments of about $315 per month. At first, the $9,000 figure sounded helpful, but after reviewing lease offers from other Toyota dealerships, it became clear that comparable Corolla Cross leases were widely available with about $4,000-$5,000 down and significantly lower monthly payments. In other words, while the $9,000 trade-in initially sounded generous, the lease structure would have placed us in a substantially more expensive agreement than typical market offers. In the end, what troubled me most was not simply that the vehicle had serious mechanical problems, but the way the situation was handled once those problems became clear. Because of this experience and the way the situation was handled, I would not recommend doing business with Ciocca Toyota of Williamsport or any other Ciocca dealership.