Multiple times I found my loved one soaking wet laying in pee. They didn't follow Dr orders. In…read moreless than a month she had bedsores. Stopped feeding her. STNA cleaned bedsores with no gloves.Don't even take your worst enemy there.

I have been working with the staff here for over a year since appointed as a volunteer guardian of…read morea resident. The staff has always been good about communicating with me and paying attention to the needs of the resident. Almost all of the personnel with whom I've dealt have shown genuine care for the resident of whom I'm guardian, as well as the other residents with whom I've seen them interact. They make my job as a guardian easier! God bless them for doing this work and doing it well.

Words could never tell how I truly feel about this agency. They without a shadow of a doubt are…read morethe best agency for home healthcare. My mother I is currently doing ok, her days are up and down. Interim takes care of my mother as if SHE were their mother. My mother, my best friend in my opinion deserves the very best. They made my Mother's Day on my birthday. She told them she would like to get me a cake. Due to her being unable to leave home these ladies surprised me with a surprise party. 12:00 PM at our home 7 ladies (staff)come marching in with each person holding something to bring to the party. A BUNT CAKE, blowers, bubbles, flowers, eye glasses with flamingos on both temples (as I love flamingos) and most importantly a beautiful journal to write about my journey with my mother. The beautiful cover was Mother to Child by Klimt He also did the kiss. What more can I say? It's all about my mother and I run a close second. Thank you to the following staff: Marcia, Jocy, Ijada, JoAnn, Nannette, Wendy& Tanisha. If your fortunate to have one of these ladies provide services, (lucky you) you will be so blessed in their loving care..

I worked there for ten years. I will not go back. The new office staff are incompetent.read more

Mother-in-law admitted here after a brief hospital stay for a pelvic fracture. Insurance covered…read morefirst two weeks during which time she received both occupational and physical therapy. We did notice that she was in bed during most if the day but thought that was due to the injury. We were in the process of getting her admitted a an assisted living facility and needed to have her stay until we could arrange the move. She went onto self patient status. All therapies were promptly halted. We were not given any option other than us continuing working with her. In fact the staff simply began to ignore her. She was never up and dressed and often left in dirty wet soiled diaper. So much so that she developed a urinary tract infection. We actually had to take her to the ER to get any treatment As the nursing staff told us it would be a minimum of 4 days before they could prescribe an antibiotic. I challenged an aide regarding the total lack of care and was told "what can I do, I have 26 patients and no other help. We had to change her bedding and her diaper many times ourselves due to the severe understaffing and complete lack of concern from staff that were working. In short, put your loved one here but exercise extreme oversight and for heavens sake do not overstay your insurance coverage. By the way the extra two weeks cost us $6,135.

Where do I start? Father in law was a long-term resident there for several years. He was given cold…read moreshowers the last four months as did everybody else, probably still going on because a few aides care enough to check the temperature of the water. He then refused showers. Back at the end of September he had a couple accidents in his electric wheelchair (banged his leg on the bed and ran into a table). This resulted in the independence of his controls to be taken away. We were OK with that because we never wanted him to be treated differently. Another resident ran into other residents, so she also lost her independence with her controls. The physical therapy manager promised for four months he would be working with my father-in-law to get his independence back with his controls. I even got a prescription from his doctor for physical therapy for them to work with him three times. He really had no intentions of working with my father-in-law. He is just a yes, man!! Flirts with the girls rather than spend time working!! Father-in-law stop getting out of bed and his appetite declined badly. Only time he would eat good is when we brought him in food a couple times a week. To save him from being depressed, we moved him and to get him better care because it was not changing. It was just getting worse!! In less than 3 weeks he gained his independence back with his controls (1st week in the new amazing facility), He is getting physical therapy 2 to 4 times a week. He is also getting use of his crippling hand now (which should've happened a year ago). He doesn't stay in bed now and he gets his normal showers and shaves, which makes him much happier!! They never helped brushing his teeth neither! We would go in two days in a row and he would still be in same clothes. Hygiene really lacks there!! I feel great getting him out of there. I know many other residents have left Canal also. Some of the staff has too!! Can't blame them. This place needs to regroup. You cannot operate with very little staff in a nursing home to take care of the elderly.