Fairmount Behavioral Health enforces de facto two-week minimum stays, administers Haldol without informed consent, mocks patients with disabilities, and blocks access to phones and emergency services. This was not safe or ethical care. read more

It's almost hard to explain how poor my experience was with Fairmount. A fight broke out legitimately every day of my stay, which I would normally attribute to unruly patients, but I can't, the staff would make absolutely no efforts to stop escalating situations between patients until it was too late. I was threatened to be put in the hospital by others and would go to the staff for help, just for them to tell me to stay away... The facility itself was miserable, the common room smelled of rotten food and had a 'funk' to it that was nauseating, not to mention the strong smell of chemicals in the halls. The food was horrendous and sometimes it was a struggle just to get water. I would have to ask staff members multiple times to please refill the water jug, only to be able to refill a tiny styrofoam cup that we were given. I was never told that they shut the phones off when they administer medicine, I was also not told how to access my locker, almost no information was debriefed to me upon arrival. The days I was stuck in that place can only be described as lonely and hellish. read more

I had an outstanding experience as an inpatient client at Fairmount recently. The staff and fellow clients made me feel so comfortable, respected and safe. I came in at a 5/5 for depression (5 being the worst), and left at a 1/5!! Their motto is "from hope to happiness," and that is what I experienced during my stay. We even had a birthday party with pizza, ice cream, and cupcakes; and a dance party outside on my last day. Of the different programs and agencies, I have participated with the past two years, Fairmount has been one of my favorites and clinically so helpful. Special thanks to everyone on the woman's trauma unit! You are so appreciated read more

Fairmount Behavioral Health - Rehabilitation Center Near Me - Philadelphia, Pennsylvania

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My experience with Fairmont behavioral health system, Philadelphia I am writing this review to share my real experience with Fairmont behavioral health system, especially regarding communication with staff, and how inquiries about my daughter's care were handled. I called the hospital seeking to speak with someone ideally the head nurse or a clinical staff member about my daughter status and care. I explained that I already had a release of information on file that my daughter set up with her case manager, including a man named Justin, which should have allowed me to discuss her situation. Instead, I was met with resistance and an unprofessional behavior from the first person. I spoke to the operator. I politely tried to clarify that I had the necessary authorization, but the operator responded rudely, and when I asked why she spoke to me in that tone, she raised her voice and told me she didn't have one I did not tolerate being yelled at and the call ended when she hung up on me. I called back and asked to speak with the was connected with someone named Alex, who never properly introduced himself and immediately and voice with yelling in the background about his training this operator and others rather than de-escalating the conversation this behavior only made it worse. I explained again that I needed information on my daughter and that I had a but was told they didn't have it and appeared dismissive when I tried to explain that the ROI was legitimate and that I should be allowed to discuss my daughter's care. Alex became even more confrontational at one point he told me fuck you and hung up the phone. When my daughter called me, I could hear yelling in the background from the head, nurse Alex and staff making comments about me. This made my daughter feel unsafe in the facility. She also described a situation where staff suddenly turned on music and disappeared, which was alarming. Further making her feel unsafe. This experience was made more disheartening because in looking up reviews of this facility, I saw multiple accounts from others describing unprofessional, chaotic or troubling, interactions, including threats being made, which unfortunately aligns with what my family experienced. Unfortunately when someone is already in a vulnerable mental health situation empathy, clarity and professionalism are critical, and we felt this was missing throughout our interactions. Mind you my daughter has been there since December 17 and there was no complaints about how I treated anyone because I treated them with the upmost respect until this operator had a tone and was talking to me rudely she may not have recognized what she was doing, but I definitely felt it. For anyone considering this facility, especially for a loved one in crisis please be cautious and consider advocating strongly for professionalism and clear communication because a mental health setting should feel safe and respectful and in our situation that was not the case. I currently contacted, my governor contacted DOH and the the joint commission who is their accreditor who funds this hospital. Shame on this hospital and Mr. Alex for the way he acted very unprofessional very ghetto very straight off the street I get that you are in Philadelphia. You don't have to act like an animal to prove it. if I could've given no stars, I would have, but I'm forced to give one star which is very unfair. read more

The behavioral health therapy provided by Fairmount is exactly what I needed. I left feeling better and stronger physically, emotionally, and mentally than when I went in. A big thank you to all the docs, nurses, therapists, and support staff; in fact, I cannot thank you enough! read more

This is so sad. I was inpatient here back in the late 80's as an adolescent. It was my first treatment facility and it was very helpful. The staff there was very kind and supportive and the living conditions were very nice. The food was good also and met some really great kids there when I was there. I can't believe it went all down hill after I was there. I wonder what changed there. It's a shame how treatment facilities can go downhill so fast and destroy people rather than help them. I feel so bad for everyone that went through such a horrible time there. read more

If you really want help do not go here. PA especially has no grip on addiction or mental health. Your best bet is the west coast. I received very little help with mental health and how that impacts addiction. There is no concept of here with cptsd and was released back to the toxic environment. The therapist was fully on board with making my life more complicated giving my abuser even more ammunition to use against me. All of my chronic health issues were left undiagnosed and unmanaged with the claims that 'I'm just being manipulative'. read more

Horrible quality of care, front desk administration is very rude and unprofessional. very hostile environment, seems like the staff also may need to address some mental health issues. Social workers don't really care to assist with the patients needs. I would not send the devils wife here. I do not recommend this facility to anyone. We had the wurst experience with them. They don't even have the ability to track their mail properly and get it to their patients. read more

My daughter is currently there and was on a waiting list for an EAC and now all of a sudden they want to discharge her to home. They are saying that the EAC does not want to take her now. So even though she continues to self-harm and does things to try to kill herself they are going to discharge her to go home. What a vicious cycle. All these places are the same. They don't give a shit about the patients. It's just "get them stable" and sent them home to only return to another hospital. These places need to do better. The mental health system just sucks! read more

THIS PLACE IS THE ABSOLUTE WORST! DO NOT SEND YOUR LOVED ONES HERE. I had a loved one who was there for a short time. There were a few instances where a staff member OR doctor should have reached out to me to address the situation. However I was NEVER contacted. FOOD- Barely enough served for meals. The food was a horrible quality. There wasn't enough to drink. UNIT- Staff sprays bleach on the floors, letting it sit, and them claims floors are clean. Staff gives attitude when they are asked for a snack or anything such as a question. Unit was very dirty and unsanitary. THERAPY- No 1:1 therapy services provided. When they offered groups, it was two per day, and not the four groups that my loved one was told they would be having. Staff member who was supposed to run the group had an attitude because she was told she had to run the group, and she didnt want to because there were never four groups ran in a day. PSYCHOLOGIST- She was decent, however she didn't spend a lot of time with my loved one, she didnt explain her answers in detail. She tested my loved one to see if they would flip out over spending one more night. She did a fair assessment on my loved one and his needs, however she didn't ever want to reach out and address the concerns that I had about my loved one even though I was the emergency contact. SOCIAL WORKER- She was one of the nicest staff members that my loved one dealt with. She respected my loved one when questions were brought to her attention. She was willing to reach out to me. My loved one was only permitted to go outside twice. However due to a medical condition, my loved one felt like it wasnt safe to go outside due to staff NOT having an epi-pen. read more

If I could give this facility a zero I would. Do not send your child here if there is anywhere else they can go. My child was sent to their room frequently after other children were gloated into reacting by the staff. My child did not have a roommate so basically spent almost 3 days in solitary confinement. I would call in the mornings to see how my child was doing, and the staff was curt and made me feel like "why are you even calling". I then was yelled at by the psychologist . I have never been yelled at by a medical profession, if you can call the person a professional at all. I am a medical professional and have never treated any patient or family in such a manor. I felt like they were either very lazy in their duties in trying to discharge my child or trying to get more money. I did not feel they had my child's best interest at heart. It was an awful experience, and I have to pay them for this terrible experience, the solitary confinement, and mental distress they caused. It was not a beneficial healthcare experience. It was not care but punishment for my entire family. They should be inspected and maybe closed due to not actually taking care of the patients read more

They don't care about you, they are just coming in to get paid. I felt bad for the girls in there because they are going through hard times as it is. them being there seemed to make their problems worse read more

I would sue this place if I could. Abington ER sent me here without my consent and I had no clue what was waiting for me! From day one the nurses were horrendous, rude, brutal and impatient. They changed all my psychiatric meds and I have been suffering from side effects ever since. The psychiatrist was the worst. The food was inedible and the other people in there were very aggressive towards me. I was so traumatized I didn't speak for over 3 weeks. I was even accused of being on Fentanyl by the psychiatrist!!!!! Where on earth did she get that???? I had daily panic attacks and was vomiting but they did nothing about it. Worse place ever. They wouldn't give me a benzodiazepine yet I read they gave Ativan to another patient. These people have no standards whatsoever. read more

Daughter came home Covid positive and they kept most of her toiletry items that I sent up there . She never even saw what I bought her until I picked her up to go home. Everything was brand new .. so I guess someone went through the bags after we dropped them and took the items they wanted. ( ridiculous) Social workers were extremely helpful.. I will say that. That definitely put us at ease. The white lady at the front desk needs to be a little more professional.. Attitude and tone were very questionable. Maybe she would be better suited to work in a prison... just saying. Overall, the techs that I spoke to over the phone were professional and seemed to genuinely want to resolve any issues / questions. I know what can be said over the phone is very limited .. I also work in the field. A few hiccups but overall I felt my daughter was safe for the most part , learned a few worthwhile things in group during her short stay and has a plan moving forward. So not all bad ... read more

This place should be illegal. There is ZERO healthcare going on. It's a prison. I should probably (?) be embarrassed to say I was there. Seriously, that this Hell Scape exists is a crime. I was transported there for a reason that I don't know, and isn't good enough. I was wearing a bra and a hospital down. That's it. One of the guards brought me clothing in the middle of the night. An other inmate told me that I needed to do laundry. What did I know? I had to beg for a key to the laundry room from a guard. I had nothing but the clothes I was washing so sat in the laundry room naked while my clothes washed. This is just one inexplicable event in a week of jaw-dropping surrealism. If someone you know is sent to this facility you should worry. read more

I was in here for a week and it was the worst place to be I got there in the middle of the night and everyone was sleeping it crazy to said me and my roommate she got scared when she seen me in the other bed in the morning this guys was yelling my name I said I'm right here he came in take my blood and I didn't know why I was asleep at the time he came in with a little tool box it was creepy asf then we got switched to a different room me and my roommate then we had to stay in there for 2 hours and btw they just clean the bathroom but they didn't clean it at all just put a lot of bleach in the toilet and then they just painted the walls so it smelled like straight bleach and paint why we had to sit in there for two hours doing nothing we had no clocks to see what time it was our beds. We couldn't move them in the middle of all this then they are moved me and my roommate to the other side it was the fighting area it's like for very bad kids and me and her we're not that bad. We were nice and calm they switched our rooms so we can move over there which why didn't they do that in the first place before all this happened I take a shower I ask for my shower thing to take one and she gave it to me I gave it back after and when we got switched over to the other side I ask to take a shower can I have shower stuff they are like we don't know where it is and they never found it so she gave me a 3 in one thing I was like I rather be stinky then put the shit on my body. I did it because I needed a shower and I did not wanna be stinky but the worst place to be in the world and you only get 2 calls a day and if your be to long with your call they hang it up or yell at you and one time we was in group time two girl got in fights on the table then we all got put in the rooms but then the two girl they had room next door to each other and the one girl way sit on the floor the other girl came over and started to hit the other girl and then the staff did nothing about it. They just told the girl you should've stand up for yourself and they started to yell at the girl who didn't nothing wrong it the worst place in the world. read more

Staff are underqualified to deal with the mental health issues presented to them. Often they do not have the medication the patient needs. They do nothing to remedy the situation except scold the person. Seriously if you wanted to commit suicide there it would be easy. Their so called psych aides are so busy on their cell phones and playing grab ass that they have no idea what is going on. Most are extremely prejudice against white people. Getting the patient advocate to call you or come see you is never going to happen. I called numerous times and never received a call or any kind of response. The intake psychiatrist is a real joke... who on earth tells a patient that they will always be a victim and ask to be raped because they have a deer in the headlight look and think they are a tree??? Seriously? I have gotten better help from a layman. Please do not go there if you are needing real help. A lot of the people there are simply homeless people waiting for their next bus ticket out of town, read more

Horrible facility. Does not differentiate between patients with mood disorders and those with mental illness. The accommodations are horrendous. Some staff is fine, but most seems under trained, unmotivated, and generally not interested in patient satisfaction. read more

We were so hopeful. Cooper e.r. saw the need. We had to wait a day, but we're so excited when they found an open bed at fairmount. Finally! Someone who would listen & help! Prayers answered! Luke spent 10 days there. No diagnosis. No meds. Not 1 family session! He's home now, not one inch closer to help. One day, his dad made 9 calls to try to get an answer from a doctor or social worker. No reply! As a grandmother, I left a message for his nurse manager...No reply. If anyone has found someone who cares, please let me know. We are in this struggle alone! Let's unite! read more

I was never given the opportunity to contact my own lawyer at my involuntary commitment hearing. When I asked the public defender if I could pay for an independent lawyer they said no, I could talk to a second assigned public defender if I wanted to. So I did, but then said well if they're both assigned and I can't pick an independent one on my own what's the point. Here's the relevant part of the PA code. "The person shall be informed of his right to counsel and be advised that if he cannot afford counsel, counsel can be provided." I was never informed of my right to counsel by anyone at the hospital or the hearing, I was just given a pre assigned lawyer. I feel if I had an independent lawyer, I would not have been held for 20 days against my will. read more

my grandson was there on a 302 psych hold for 5 days - horrific experience, all they did was drug him up, barely fed him, he was starving, had no therapy or doctor treatment at all, not allowed outside at all. All he did was sleep or go in a room with only tv and crayons. Was treated horribly. Hospital threatened to extend stay on a 303 hold for no apparent reason other than to get the insurance money. We had to contact a lawyer and threaten to sue in order to have him released after 5 days. He then was transferred to a rehab for drug use and mental health where he is not getting wonderful treatment. This place should be exposed and shut down. read more

My wife was inpatient at this facility for 72 hours or so at the beginning of April. Terrible experience. Totally discompassionate social worker and psychiatrist. Neither one acted in a professional manner suitable for the therapeutic recovery of those with mental illnesses. While my wife was discharged with a prescription for a 30 day supply of medication, no further aftercare was provided. We expressed to the hospital how much trouble we have been having in finding a pcychiatrist who was able to take my wife as a patient. Still, no assistance from these professionals was provided. Aftercare, non-existant. After a solid month of searching for a psychiatrist without luck, we ran into the issue of her meds running out. Running out of options, I reached out to Fairmount on a Thursday. Using a phone number I found on the 'net I was put in touch with Bruce Rice, the COO of Fairmount. Bruce assured me that he would get in contact with the staff members who were involved in my wife's care and that they would get back to me quickly. Without receiving contact, I called Bruce the next day. He assured me that I would be receiving a call back and that he understood the importance of aftercare. Friday went by without a call. Monday, I called Bruce first thing in the morning. This time, he told me that if I don't get a call back by 3, that I should call him. Well, no call came in. So I started calling Bruce back at 3. Now he wasn't even picking up the phone. It has now been a week since I started reaching out. No reply. This is how much Fairmount cares about their patients. No aftercare, no follow through, terrible attitudes. Sounds like exactly what those in need of help are looking for. As a positive, the front line nursing staff was exceptional. It's a shame that the higher ups are garbage. The nursing staff took solid care to ensure that my wife was comfortable during her time here. Lastly, this place was disgusting. The last time my wife was at this facility, a couple years ago, my wife came home with head lice. read more

This review is all negative! First off, my daughter was admitted into the child unit at this facility! This is her third day there and she will be transferred to another facility. My daughter called me and my husband tonight and explained to us that she had been taken off all of her medication. Her medications are ones that should be weened off of, not taken off of cold turkey. In any event, we explained that she couldn't be on a specific drug, however, the doctor ordered it and gave it to her anyways prior to discontinuing that drug. It is completely horrible at this facility. She is being transferred somewhere else tomorrow to obtain the help that she really needs. Furthermore, when calling the nurses station, it took 6 hours to get through to discuss the medication concern that our daughter brought to our attention. It is horrible when we are not able to get a hold of the nurse to check on the status of our daughter. This is not the best facility by far. I definitely would not recommend this facility for any mental needs that you or your loved ones should have! Not the greatest experience at all! read more

ABSOLUTELY THE WORST!!!!! Behavior from staff is unacceptable by any means. They are there to collect a paycheck only, NO CONCERN OR CARE FOR PATIENTS. I was ignored during a medical crisis, if it didn't go away on it's own I could have died. YES the death would have been videotaped as they denied 911 responders access to the facility. Group meetings and any actual therapy did NOT happen. Staff watched tv. If a patient was talking loudly it was an annoyance to staff. Patients if general were an annoyance to staff. NEVER would I believe a facility like Fairmount could remain in business, it NEEDS to be CLOSELY MONITORED for a very long period to function as a positive resource for those in need of treatment. A DANGEROUS place mentally, physically and emotionally. I will continue to post on this and various other sites until the proper authority has done it's job for the wellbeing of anyone who believes they'll get any help here. Avoid FAIRMOUNT BEHAVIORAL at all costs. I don't want to neglect the "charge Nurse". This is the person to speak to if dissatisfied with other staff members. As I was on my knees, unable to stand, having difficulty breathing and unable to keep my eyes open I received a verbal lashing for approximately 20 minutes from Chuck, the " charge nurse ". Again all recorded on video. I must shed light on a very dim grievance process. For those patients able to follow through and follow through and follow through again to Brian Hayes, he will assure you the grievance is being directed to the proper authorities as many times as you're willing to follow through. End result, NONE! read more

This has possibly be the worst mental health facility in phila not only are the staff unprofessional example #1 a social worker referring to my loved one as insane while the patient is sitting in the room along with nobody watching residents over the weekend shift what resulted in a fight and my loved one receiving a black eye in a place where he was sent to for having compulsive behavior saying things uncontrollably and having his 1st ever mental health breakdown which is terrifying for him and his family . i sent him to a place i thought he be safe and get care but all he received was a black eye no Meds or help. The staff doesn't not communicate with the love ones family at all (UNLESS you call to leave several messages) to insure for a smooth transition to recovery. The social worker i spoke with had no knowledge of my loved one not how he got there where he came from or his condition ANYTHING to help with his health when i asked what his current treatment she even had the nerve to ask him what meds he is taking after calling him insane and stating he needed to stay because he was confused NOW if that is unprofessional as ever wth would he know what meds is been taking if he is confused someone needs be fired reason #2.. this facility has yet to have visitors since covid began 2 yrs now even though the rest of Philadelphia has made accommodations for individuals who are full vaccinated but not this place it's NO way this facility isn't just sucking up insurance funds because how are you helping patients return To a productive life with mental health issues if you can't even allow the loved ones to visit interact or communicate with a person going through a mental health crises if they aren't able receive family support . Please don't send your family here at all read more

I was here March of 2019. By far the worst place you could ever send a loved one to. The staff there were absolutely horrible. The only staff who really seemed to care was a nurse who spent almost an hour talking to me after I had cool aid dumped on my head and was then tormented by the same patient. Staff didn't do anything about any issues or complaints that came up. The staff literally couldn't control anyone. Their solution to everything was drugs. They were verbally abusive and just not good people at all. My experience there left me scarred. I witnessed a guy take a female tech hostage.... he put his hands around her neck and threatened that he was going to hurt her if he didn't get Ativan, then saw two very large men take the guy down and pummeled him, which honestly I don't blame them. But the whole time I was there I was drugged up to the point I could barely stand up straight and was slurring my words. One day a man eloped and ran out the kitchen doors, which staff could have easily prevented if they actually payed attention to the patients. Just everything about this place was horrible. From the time you walk in to the time you walk out. read more

My daughter was admitted 48 hours ago for an over dose of Ativan. She also has severe narcolepsy. Since being in she has only gotten 1 of her depression meds and Ativan! Nothing to keep her awake so that she can participate in order to get the help she needs or even been seen by the doc who has to write for narcolepsy meds. She hasn't gotten any of her other depression meds and I get no info from any of the staff. Not a good first impression! So far no stars from me read more

Thank you to Mrs Paula, Mrs Amanda, counselor Jordan and most importantly Mr. Ray for "shedding light in dark places and inviting me to this all you can eat soup to nuts buffet we call recovery" I'm going on 2 yrs clean now and I couldn't have done it without you guys. Thank you all I hope you are well. read more

My mother had an extended stay at this facility. They were horrible with communicating back to the family. There are a lot of battles to fight as a care giver of someone with mental illness and this facility did not help, communicate or educate the care giver (meaning family). We tried several times to communicate with the doctors on staff and we constantly got pushed to their voicemails with no returned calls. We found this facility to be less than adequate and highly unprofessional. read more

This hospital is a disgrace. I was here as an inpatient for suicidal ideation. I wouldn't recommend Dr. Gratz or Fairmount to my worst enemy. The level of care that is provided here is completely inferior and not remotely acceptable by today's standards. I cannot say enough bad remarks about Dr. Gratz. She is the absolute worst physician I have ever encountered. If you want a doctor who you cannot trust and is completely devoid of morals, then she would be a great fit. I actually feel ill when I think about this doctor. She is completely incompetent and could care less about the welfare of her patients. I would avoid her at all costs. read more

I'd give zero stars if I could. My girlfriend was recently here. Seriously screwed up place. People get in fights and staff does nothing. Men grabbed her. Staff did nothing. Said they have everyone dopes up in Thorazine. Pyschiatric there is mean and abusive and on a power trip. Tried changing all of her meds even though she has been on them without major problems. Went to visit and only have an hour to do so. They didn't bring her out till 15 minutes into the hour allotted. This place needs to be investigated. read more

If you feel depressed or suicidal, don't do anything to harm yourself or others. Whatever you are dealing with, believe me, it can get much worse if you are placed in Fairmount BHS. If you end up in an ER due to mental illness, talking of or attempting suicide, harming yourself, harming others, making threats etc, you will get 302'd (involuntarily committed) into a psych ward and you don't get to choose where they send you. They can, and likely will, hold you for 120 hours (5 days) before deciding if you can go home or stay up to another 20 days (303'd) and so on, up to permanent commitment. My family member was in for 12 days. Some area Mental Health facilities aren't so bad, (I've heard Horsham Clinic is good) but Fairmount BHS is basically a prison. The staff are generally nice to visitors, but virtually unresponsive to patients. If you are inside, you can ask questions, but don't count on getting an answer. IF you get answers, they are more likely to be wrong than right. Information about visiting hours on the website is not always accurate. Neither is the information employees give over the phone or to patients. There is almost nothing to do there, no activities, except for maybe using crayons. The website is badly in need of updating. It contains conflicting information on the rules. There is no smoking AT ALL and you can't have matches of lighters, but the site says staff will take smokers outside during regular smoke breaks and light their cigs. Well, they no longer have smoke breaks, ever. You can't go outside, ever. Yet the website says you can. Hope you can give up smoking cold turkey with whatever else you are going through. They check to see if you are breathing every 15 minutes all night, every night, by shining a flashlight in your face and making you respond, so you are quickly sleep deprived. The Geneva convention defines that as TORTURE. Obama has prohibited it as an interrogation method, but in hospitals it is done for the "SAFETY" of the patients? The food is awful too, so don't be surprised if you find yourself spending lots of time on the toilet. One day when I visited my family member there was a radio playing somewhere it the kitchen where visitation is held. When my family member mentioned it to a Tech, she was told she was having "auditory hallucinations!" Well, I wasn't a patient and I heard it too, as did others. They almost re-committed her because of what the Tech said. So Techs are making erroneous medical diagnoses of vulnerable, sleep deprived patients in a mental "health" facility, telling them that they are hallucinating! It wouldn't be surprising if they were hearing things after a week with no sleep. It is literally criminal for them to treat patients that way. Their website makes it look like a beautiful, sylvan setting with great supportive care, social activities and plenty to keep your mind occupied. Nothing could be further from the truth. You are locked inside a wasteland devoid of any stimulation and only perfunctory medical and psychological care. My family member came out worse off than when admitted. It might be different if you voluntarily commit yourself (202), but I wouldn't risk it unless you know people who have first hand knowledge and can tell you about their experiences. read more

Fairmount Behavioral Hospital assisted my family thru a very trying time. Ms. Tanya Parnell displayed the patience, understanding and guidance necessary to help an adolescent in trouble and a family asking for help. i would recommend this program. read more

My family had a very poor experience here in the Spring. We found most staff to be extremely unprofessional. Didn't identify themselves on the phone, were very curt. On Good Friday the phone in the child/adolescent unit was not answered for about 2 hours,necessitating a call to Dept of Human Services. As an R.N. I was upset that we received a call requesting that my grandson's medication be increased due to the pharmacy not having the dose he had been on. They also used benadryl including IM frequently without other interventions. They never ordered tests that should have been immediately initiated. My daughter has a video that has not been released of the receptionist laying back reclining on a chair chatting on her cell while parents and grandparents were waiting to check-in to see their children. We were so relieved to have our little guy transferred. I sincerely hope that this facility can correct their issues and again find compassion for those who are in challenging situations. * * * I want to add that since I published the google review, I heard from Administration and it really sounds like every effort is being made to promote positive change within the facility. read more

This facility is an absolute disgrace and deserves ZERO stars. Patients are given incorrect information about their rights, policies and discharge procedure. My family was given false information by multiple staff members. No treatment plan was explained to my family member who was a patient. She was told that she did not have rights that she actually did have. She was not told when she would have the opportunity to see a doctor. She got the impression that the staff purposely withholds information from patients with the intention of optimizing profits. One of the patients shared that she had been in there 5 days and still had not been seen by a doctor. Men from other units were making inappropriate comments about the women during the co-ed meals. The photos on the website are not accurate. The place does not look anywhere near that nice. Thank God another family member researched patient rights, sought the advice of Bryn Mawr Hospital's Director of Behavioral Health {which is the hospital that sent us to Fairmount to begin with) and refused to leave Fairmount without our family member. I feel sorry for patients who do not have someone to aggressively advocate for them. read more

A big fat 0! My brother was admitted there he was deemed in capable of making decisions on his own. My family was in constant contact with the Drs and team. We had a meeting June 25th and he was a zombie in the meeting. The Drs said he was still incapable of decision making. He was put on 8 high does medicines that made him a zombie. 3 days after our meeting they said he relinquished his rights for fairmount to speak with us. My brother is not smart enough to do that and wouldn't do that. They said in a email they were gonna release him against our will and wanted to handle the situation before the dr leaves for vacation. They cut all contact off with his family, released him on 8 high does meds where he was a zombie and never informed us where he was sent. We looked for him for 10 days and found him unable to talk, walk or have any motor functions. Since release he was in a hospital for dehydration, getting hit by a car that the hospital never ran any test while he was in a pyhcosis. He is in holy redeemer unable to talk, walk or speak. I had to hand feed him by spoon. It's a total disgrace! Do not send your family members here. This facility does not have a heart to talk him In to reciend his writes, cut us off and release him basically to a death sentence. Please find another place to send your family member read more

I cannot agree more with what the previous reviewer wrote about the hospital and Dr. Gratz (the Chief Medical Officer). Like many others, I was deceived about the length of my stay. When I filed a petition to leave within 72 hours, the Hospital immediately filed a 302 to avoid liability--before even conducting a medical evaluation. As such, I might have been forced to stay at the Hospital for a mandatory length of 20 days and the 302 would have been on my record for life (which would have had a profound impact on potential employment). Dr. Gratz was particularly callous. She seemed to take immense joy in her power to send me to a Mental Health Court and possibly ruin my spring semester because of the extended stay. She did not take the time to talk with me before declaring that she would file a 302 based on what my files said. She showed an absolute lack of human empathy. Even one of the social workers admitted to me that her hastiness was inexcusable. Finally, Dr. Gratz ignored my own psychiatrist's advice (who said outpatient treatment would be enough) and outright lied to the social worker that she would include my psychiatrist's recommendation on the 302. In the end, the 302 was overturned partially because of a letter written by my psychiatrist which was handed to my lawyer. Unfortunately, however, from what I've heard it seemed that most of the other patients who had received a 302 were not as lucky. read more

Seriously this is the far most place I would not again send my daughter to. They did not keep up with her meds she was diabetic and had other complications they did not have her meds their at the facility which she needed on a every day basis. For about three days without her meds landed her into a hospital. Also with her being diabetic the foods were terrible, everyone ate what ever was prepared for that day. When she went into the hospital her system had to be cleaned out with over medicated they have given her. I don't know what would had happened to her if she was transported to the hospital . To my understanding she wasn't transported by ambulance? So please investigate, do visits and get reference before sending your love one there read more

i was in the adolescent unit for 2weeks the food was disgusting, the unit was always cold, the staff were rude, and not to mention dr. moore was extremely unprofessional and disrespectful to the patients. please don't send anyone here!! read more

I would of given it a complete zero but I couldn't. I'm having problems with my child and was referred to this place by the hospital we were at. I was fishy to begin with after reading all the negative reviews. But I was talked into it given our situation. So we walk in, there's a big guy screaming and banging on the door making threats and a guy who was obviously doped up in a corner. They tried to make me sign paperwork as soon as I walked in but I refused. I wanted to check the place out. They seemed annoyed at my request. A nurse showed us a bunch of hallways (real helpful). We walk into another waiting room and the main doctor was making jokes... " welcome to fantasy island "... Not funny! I then told the nurse I was having second thoughts. I'll do anything outpatient but I don't want to leave him overnight. The nurse went from saying 3 to 5 day stay, to 3 to 7 day stay. Anyhow the lovely doctor who was making the jokes came to the room we were in, kicked us out, told me in front of my child that he hopes my son doesn't kill himself and let us out on the backside of the building. Real professional! I wish I would of gotten his name. Dr asshole suits him well. Please, please don't waste your time coming to this place. Apparently you can't ask any questions. read more