Was a customer for over 20 years which sadly ends today. I had two items go bad within a four day period. One of which I didn't want to make a big deal because it was from the deli section and I understand, but the second was an expensive frozen turkey. I thawed out the turkey (same as always), and the smell was horrifyingly rancid once it was thawed. Absolutely poisonous in smell. I called to report having two items gone bad within the same week and they told me there was nothing they could do because it was from the frozen section. You just lost what was a loyal customer of a few decades for a $20 turkey that was absolutely bad on your part. Considering there are so many other grocery stores in the neighborhood, we won't have far to go. read more

Been going there for years. So so and now the last straw. No more for me. The deli had 4 people there working, 3 of them never went to the counter to help. 15 minutes finally I get help and the little chubby woman with the visor gives me attitude. Hey if you have a crappy job don't take out on me. Because of her I cancelled the order and the store loses money. Nice Job! Going back to Jewel. read more

Super clean, old store but definitely retains the quality of a supermarket. Come here every once in a while

Said I wasn't going to buy produce here anymore but its rotten half the time, but in a pinch ran here fast and picked up a head of lettuce and cucumber. Got to the cashier and my finger went through the lettuce because is was rotten, cucumber was OK, only 1/4 rotten. Told the store manager, so who knows. read more

Getting really tired of Looking for Items on sale and when you ask the answer if It DID NOT COME IN , and they dont give a rain check , 6 weeks I was looking for Sugar Free Coffemate French Vanilla sorry it did not come in , Daisy Rose smoke but ask a butcher Sorry they didnt send any , WTF , Milk , only two people in the house so a Quart is more then enough , No more Quarts , 14 oz bottles for 1,57 and Half gallons for 2 ,39 , Ok I got your number , Ill buy a Half gallon , I saved 6 14 oz bottles so when I buy a Half gallon I divide it up and freeze them , Now I dong have to buy milk for 5 weeks , and I sanitize the bottles Hot soapy water then a little bleach and cap shake and let sit 5 minutes , now the milk wont spoil from left over bacteria from before , I got your number , read more

So on Tuesday I bought prepared stuffed peppers. First the rice didn't even get cooked after an hour In the oven had to finish in microwave. Started to eat it. Omg it was so disgusting. Now this morning I feel sick, stomach hurts ext.. running to the bathroom.. food poisoning. I called and the meat manager , was acting so stupid. He couldn't even talk didn't know what to say. I will never never go to this store again ever!! read more

I've been shopping at the store for over 10 years the last 12 months I've been having problems with them overcharging me on different occasions today when I went shopping there I bought groceries no hot foods no paper goods strictly groceries I am on food stamps and when they ring it up they tell me I owed 54 cents and I asked why if it's all groceries why is there being taxed on food stamp purchase and they proceed to tell me water is not considered food product well waiting in line having a discussion with the girl that stands behind the service desk and all their short lady with gray hair it acts like she owns the place tells me she's right you can't avoid paying the tax on water with food stamps I explained to her she was wrong and she told me she was right there was other customers there telling her she was wrong also I persisted in the matter and she finally gave me the 54 cents back but she insists that they're doing the right thing charging tax on water bottled water well that's the case the food stamps shouldn't pay for any of the bottled water she's giving me problems in the past I think she's rude and obnoxious and I'm sure other customers had the same problems with her like I said this is the fourth incident this year dealing with her bullshit I don't think I'm going to be shopping here anymore I'm 74 years old and I don't need to BS from somebody like her read more

For those who price shop Fairplay offers reasonable pricing. Also their are certain items they offer which I can't get anywhere else . Parisian bread, fresh liver and my favorite Polish beer, Kozlak which at times however runs out of stock. Meat and poultry quality is ok. Their chuck eye steaks is a great steak for the price. ( poor mans ribeye) Please carefully read expiration dates as sometimes freshness is compromised . Produce quality is ok but does not compare in quality with Jewel. Leave their fish alone. Very poor quality . Although mostly friendly , the cashier service is really poor . Very slow service all of the time without exception . read more

Today, the cashier was texting while ringing up customers. She forgot to give the customer in front me his receipt, and didn't know why he wasn't leaving. This is the person handling the MONEY! Usually the cashiers are gossiping with each other, customers are an annoyance. Always regret giving them another chance. read more

The store is very clean, the deli is the best in the area. The variety is good and the prices are vey competitive. I do most of my shopping at this store with no problems-keep up the great work! read more

Their homemade Greek deli items are excellent! Try the homemade pastichio or the grape leaves! Also, their homemade baked goods are good too. Nice selection of Polish items. They are increasing their Hispanic food selection. Cheap prices too...better pricing than Jewel. This is a Certified Food store. Never had a problem with being overcharged. read more

I shop at the Fairplay in worth. I ordered online for delivery as over $50.00 delivery was free, only it wasn't. My order was $58.37 plus 1.31 in tax they charged me $21.90 for delivery but took $9.95 off. I have tried calling but customer service does not pick up. As a senior citizen on disability this is terrible. i placed thee order as I needed it to be delivered and thought I could find out what the extra $ 21.90 charges were for. I have never been disappointed when I shop there as their meat counter and sales are terrific, personnel are friendly and helpful. I feel this is false advertising, they need to be upfront on delivery cost read more

I'd give them 6 stars if it were an option, not only from the merchandise they have and the reasonable prices, but because they are very customer-friendly. From the cart people outside, past the cashiers, the bakery, the veggie people, butcher to the deli, and everywhere else in the store I get a nice smile and a sincere "hello," and I've only lived in the area for a bit more than two months. The location and hours are great, too. If you are really having a bad day, go visit their deli and sample as much as you can for free while the deli girls keep working and yakking and I guarantee they'll have you laughing. But the free samples will eventually stop. read more

by far the best birthday cake I've ever tasted. I never half chocolate half vanilla with banana pudding and butter cream & everyone asked where I had it made. I've tried so many pastry shops , bakeries & stores. fairplay hands down has is amazing! read more

Everyone is always so friendly and nice when i shop in this store. keep up the great work. The store is clean and well kept, the shelves are stock and kept neat. read more

I always like checking out stores like this since you can find a lot more European products for sale. They also seem to have more random of sales and you can get some surprising different items for really cheap. We walked around and got some cheap but really strong beers, and some non-alcoholic drinks. No complaints on the customer service here. I'd definitely stop in if I was in the area. read more

I use to work at FairPlay not that long ago i was a bagger working at this place was the worst experience ever there was two managers there I don't know their names but one of them always got the workers doing his job while he just goes on his phone or grabs liquor and takes it to his office and sometimes drink it but he was the most laziest manager I've ever seen and the second manager which was some white guy with white hair he never wanted to help anyone not including new workers that didn't know what they were doing he always just sat back and watched and while I was working there no one took the time to train me they just threw me to a line and start bagging and if you think that was it they wanted me to work the cash register which I've never done and they wanted me to do the mangers job which was throwing out the trash and they also didn't show us how to crush the garbage because that's what we had to do and if you guys think that's bad employees sit on the freezer where all the meat is at so their ass is touching all the meat and that's not it there's rat roaming around the place at night eating food around the store and there are rumors which every employee was saying there was a HOMELESS man sleeping at the store and even through they knew about it they didn't want to do anything about it so if your gonna shop at FairPlay make sure you look at the items before buying and by the way I got fired but they THOUGHT I was making fun of a old lady when I was actually talking to my friend and walking while doing carts and the white manager came out and started yelling at us and he didn't give us a chance to explain our part of the story of what actually happen they just said we were fired and that's it and got sent home and oh yeah employees smoke weed in the parking lot or in the back rooms so thing place is disgusting the managers were ridiculous so for those who were wondering if this is a good place to work at ITS NOT read more

Employees here are so incredibly rude. The cashier and a bagger were talking about this "slutty" girl (their words not mine) who's "seriously had sex with every guy in town." They weren't even speaking quietly! It's like no one cares here, even the managers. I like all of the Polish import options, but other than that I avoid this place like the plague! The prices are lower than the Jewel right down the road, but having to deal with the people who work here makes the few extra cents I'll have to spend at Jewel worth it. read more

This used to be one of my favorite groceries in the area, due to the fact the prices are much lower than Jewel or Dominick's. But as of lately, I have been disappointed in the selections available, especially in the meat department ( I have not been able to find a strip steak all summer long). And any new product that may hit the market, does not hit the shelves here for at least six months. One positive, they have a very extensive ethnic food selection, and a lot of homemade Polish food. read more

This grocery store has much better prices than any Jewel or Dominick's. They have a good selection and the shelves are always well stocked. Be careful when you go here though as Fairplay does not play fair at all. They are constantly overcharging me here and it is getting old really fast. Today was the third time in a row that they tried to rip me off. It was only $5 of pricing errors on a rather large bill but they acted like it was a major problem for them to fix it. If you ever end up here keep a close eye on the cashier ringing up your groceries and always check your receipt. read more

Pretty much one of the better low-cost alternatives in the area if you don't want to get bent over and taken from behind at Jewel... You'll save the most on produce and the basics here. Kind of a smaller store but doesn't have a crowded feel to it. My go to grocery store. They have some premade food options too which comes in handy some times. read more

Just left out of Fairplay in Hickory Hills with my mother, who has been a loyal patron of Fairplay ever since the location opened many years back. NEVER have I ever been so disgusted and offended by the service we just received from one of their cashiers (who shall remain nameless because they do not deserve any recognition at all). She was absolutely rude, overcharged us on our items, and huffed and puffed throughout the transaction. Never greeted us with a smile or a hello, and even mumbled some words about us as we left the line. In this day and age of competition, customer service is king, yet she just exemplified why people go to the bigger box retailers. Does management not know that Pete's Fresh Market opened not too far away? Guess what, Un-Fairplay, you can keep your "Customer Service" as we spend our dollars with Pete. read more

The worst service of any grocery store I've ever been in my entire life. High school and college-aged kids working the registers constantly gossiping about other workers, how they can't wait until their shift is over, how hung over they are from the night before if it's a Saturday or Sunday, the list goes in and on. One thing you won't ever hear them say, " hello how are you doing", or " did you find everything okay today". I've called the manager of the store to complain on more than 5 occasions and nothing changes. Despite being very close to my home, I found that everything I left the store, I was always so frustrated that I just plain stopped going and have no intention of ever returning. The deli section is equally bad. No one is truthfully "happy to take your order" which last time I checked...IS WHAT YOURE EMPLOYED TO DO!!!!! If you don't enjoy working around and assisting people, get a desk job but when you're in a service industry, at least pretend you're willing to help. The food is like any standard grocery store but the meat can be a bit sketchy at times. read more

I love coming here because the staff are so friendly. The produce and meat selection are always fresh and excellent quality. I was also pleasantly surprised to see they carried many organic items. Lots of ethnic products available, Polish, Middle Eastern, Mexican products. read more

Mod V and Kristen C are absolutely right. Some employees and cashiers are extremely RUDE and UNPROFESSIONAL. They, act as if there is no customer around and talk about very private stories with each other and laugh even as they check out the customers' item and put them in bags. Although, this store is very close to my house, I avoid going there unless there is an emergency. Store manager Sam and the owner Michael Kozlowski: PLEASE BE CONSIDERED, or you will see such messages very often.... read more

Terrible! For one the customer service is terrible. I would always go in and ask to get some fish cut they would really give me a hard time asking me to choose other fish or that they can't cut it the way I wanted it. The gm is rude also, she isn't very helpful and when I went to bring this issue up to her didn't seem to care. Also, I'll be calling the health inspector soon on this store! Every time I would walk in there would be this horrible stench like some old rotten food or fish. I have brought chicken from here and once I got home to cook it, I took it out the pack it was slimy and smelled terrible. I didn't even bother to take it back because they were closed at the time. This has happened multiple times. There meat and fish are not fresh!!! I will never shop here again. I will be calling the health department tomorrow because someone is going to get sick from them. I work in the food industry and have my food managers license so I know first had they have plenty of violations. read more

I really enjoy shopping at fairplay. They always have employees stocking the shelves, who are very knowledgeable. The prices are better than jewel down the road. My only frustration is the deli line it's always packed when I'm trying to get at it!! But that could just be inpatient me. read more

An order for an employees to care about the store, the store has to care about the employee's(management) The part where the people talk about private thing out loud while the customers are present is true(they are young an still in high school(don't know any better or don't care) or they are the grandchildren of the owners(they can do what they like-I guess). The customers are rude and disrespectful and get what they want if they holler and get verbal and sometimes mental with the employees read more

I will start by saying I live a stones throw away from two reasonably priced grocery stores but choose to drive 10 minutes to this store in particular. This grocery store has fantastic customer service and it starts in the parking lot and ends when you leave. I've had a warm welcome from the guy who rounds up the carts outside. I've never had one bad experience here. The employees are helpful and go out of their way to assist you. They use the intercom to tell you a special or two and always finish up with "Thank you for shopping at Fairplay". The cashiers greet you with hello or good morning and always say thanks and have a great day. The prices are reasonable too. I live very close to Shop and Save and Tony's Market and due to the poor customer service and rude employees, I choose to drive the extra distance where I know my business is appreciated. I could write a book about some of the absurd things that I've dealt with at those two locations. But instead I will say that Fairplay has nailed it and customer service is very important. So thank you! read more

This market is near and dear to my heart because it embraces the Polish and Italian parts of my personality. They have all the yummy goodies that are hard to find in your regular grocery stores, but they also have all the good ole favs from day to day life. Store is always clean with great specials weekly. I come back here often. read more

I used to like this store but my last 3 experiences have been poor and this last one beyond acceptable. Sale prices have been wrong, they do fix it but you BETTER catch it. Don't ask a cashier about a price because they look at you exhausted like you just got done beating them. If you have any issue in produce stay away from Aaron he has postal syndrome and will grab your cart not letting you go while he yells at you. Aaron cost Fairplay in hickory hills a regular customer. read more

Very clean and well stock neighborhood grocery store. Their prices are very reasonable when compared to Jewel; especially their Deli department. Good selection of Polish imported foods as well. read more

Fair prices on shelf items, but buyer beware when buying sale-priced meat. I purchased a bag of chicken quarters and they were foul. I called customer service on November 12, 2017, at 9:23am and spoke to a rude and snippy woman who told me to bring them back with the receipt. Uhhhm I'm not going to drive all the way back with that rotting stinking meat stench in my car. I asked incredulously "You want me to bring them back??!!" Again, the snippy attitude "Yes ma'am" full of attitude tone. What is this person doing in a customer service position??!! They should have her packing the foul-stinking meat all day. See how she likes it. Never buying meat from there again. I'll shop at Jewel where I get fresh items. 11/23/2017 update I bumped up my review to 2 stars because it was so fun shopping there on the Friday before Thanksgiving. They had so many awesome free samples and I got to purchase a couple of new products I might not have tried if it wasn't for the samples. But I'm still staying away from their "fresh" meat . read more

I moved to Palos Hills a couple of months ago and being new to the area of course defaulted to the larger name grocery store (Jewel)for comfort shopping, thinking they had a quality product. Then one day i decided to give Fair Play a chance . This is my new default store to go to . The specials they have one meat on certain days is amazing. I got a 5 lb bag of quartered chicken legs for under $6.00 and made a giant pot of homemade chicken soup that my family snacked on through out the week. Their fresh produce is exactly that ! I would suggest this store any day read more

After reading other reviews i understand some of the issues. Like stockers being in just about every other aisle sometimes can get a bit cramped, but there is always someone around to ask if your having trouble finding something. The variety and prices are definitely reasonable. The staff overall are great (there are always a couple bad eggs no matter where you go, just learn which are which and avoid the ones that you should). Favorite part of the store is definitely the deli section, which yes at times can be a bit crowded, but usually means there is a reason so many people are there. The prices and customer knowledge make shopping there overall a pleasant experience. read more

I really like Fairplay. Their prices are much lower than Jewel or Dominick's, but that comes with a caveat. You really need to check your expiration dates when you pick things up here. If you buy 3 packages of cream cheese because they're on sale.. make sure you look because they could be expiring next week! I've accidentally purchased something once that was already past the expiration date, and since then anything I purchase here I check thoroughly. They have great homemade dips/polish food, and meals ready to go (ie chicken) which are rather good. read more

This store has gone down hill so much lately it's ridiculous! Last week, the girl in the deli said that the deli was cleaning up as they were closing...it was only 5:30 in the evening!!!!! She would not divide chicken salad into 2 separate containers like we asked her to do. Then today, the cashier's were so rude and oblivious to the fact that there were 4 other people in line behind me with one lane open. The gentleman in front of me was next in line to be checked out. He would not move his cart up because his wife was looking for wine. The cashier in lane 6 said that there were people behind him and he just turned around to look and then just stood there. The wife came up and asked the cashier for a certain brand of wine. Mind you there were 4 other employees standing up at the front..... this cashier in lane 6 leaves her register to go look for the wine for this customer. I'm sorry but why couldn't one of the other 4 lazy people help her. Then one of the other employees peaks her head out of aisle 7 (15 items or less aisle) and says (I thought to me...) you can come over her, she is open. So I moved over and started to unload my cart (more than 15 items) and this girl says....I was talking to the lady behind you! In the meantime the girl in aisle 6 still isn't back yet. So I said, Oh, I'm sorry I thought you were talking to me. Can I stay here or do you want me to move? She says (with a HUGE ATTITUDE) NO, that's fine! The cashier in this new aisle 7 also has a HUGE ATTITUDE WITH ME. (This isn't the first time I have had the pleasure of entering her aisle. She has NEVER EVER said hello, goodbye, thank you, kiss my ass or anything.) Now, a younger couple pulls up behind me and the guy starts yelling at me that I can't count and that this aisle is for 15 items or less. His girlfriend even told him that the cashier said that it was ok. He keeps going on and on so finally I just yelled at him to STOP! Then the original cashier in aisle 6 starts in on me that she was just trying to help out another customer. Yeah I get that but you left me and 4 other people standing there when there were 4 other employees standing around doing NOTHING!!!!!! These are just 2 of the latest. I HATE shopping at this store during the week. When the Covid crisis started they as every other store, was out of toilet paper. I asked one of the other cashiers if he knew when the next shipment was due in. He said that he didn't know and that he couldn't even get any toilet paper because the minute it gets unloaded from the truck, all of the other employees hoard it. The best time is Sunday mornings at 7:00. Shame on you Fairplay for letting your employees treat loyal customers like me. I've been shopping at Fairplay since they opened and this is by far the WORST EVER!~ read more

I only go in this place when I'm too lazy to drive to Jewel. It is so depressing in this store. The only reason it got two stars was their selection of ethnic and hot foods. Bad lighting, cramped, dingy, no rhyme or reason the the placement of items whatsoever. It's like Labyrinth! That and there are always stockers with piles of boxes blocking the shelves. And I have no idea why people think they are so cheap! Their prices are outrageous on certain items! But the worst part is their customer service. Abysmal. Twice I've had to raise an eyebrow at the baggers for slam dunking or flinging my items into the cart. The other day I bought sliced watermelon, which the cashier could see was leaking, and got home to find she had put three other things in with it. Nothing like having to wash sticky watermelon juice off your groceries. Today, however, was the final nail in the coffin of my relationship with this grocery shanty. I overheard the cashier speaking to the customer two people ahead of me and telling him how she had just been out for a whole week with Pnuemonia! Then she proceeded to cough into her hand right after she handed me my receipt. I wish I had run back down a few aisles for salad tongs and a bottle of bleach. I swear I am done with this place. Now that Walmart in Countryside has a grocery section, I just can't justify shopping here anymore. read more

I always enjoy going to Fairplay because of the low prices (they beat Jewel and Dominick's) and, frankly, the store's unpretentious atmosphere---like grocery stores from my childhood looked, before the current trendy looking, Starbucks-ified remodeled incarnations that pass for today's grocery stores (again, looking at you, Jewel and Dominick's). Food selection is varied, staff has been helpful and friendly when I've visited, and again the prices are good. Although I don't live that close, I try to visit at least a couple times a month--it's worth the trip. read more

I shop at Fairplay/Hickory Hills location time-to-time, when I visit my sister, who lives in the area. In general, I don't have a major problem with anything other than the occasional mistreatment of an evening shift female Customer Service employee. However, today I was shocked when I saw a huge garbage bag in the background (on a table) of the Deli Department (see the picture I took). What I saw from far (and in the picture) was only the "tip of the iceberg." When I raised a little (I'm short) I saw the huge transparent plastic bag of garbage on the table...Again, this is the Deli Department. To make sure that I was not mistaken, I asked one of the employees that if it was a garbage bag behind her and she said "yes." Who knows where that garbage bag was before it landed there. I went there to get some deli for the kids, yet when I saw and heard that they keep the garbage on the counter or table, on which they most likely place food etc. as well, I quietly left the area and I don't think either I or my sister would purchase deli here anymore. read more

Fairplay Foods - The "tip" of the huge garbage bag in the background right between the basket and the ad.The larger bottom of the bag is not seen in the pic. - Grocery Near Me - Hickory Hills, Illinois