Beautiful four building complex. For rehabilitation and long term care. Modern and clean…read morefacilities. Good staff . Convenient location.

The staff at JDT Resort are are stellar…read more There are some outside agency helpers that seem to reflect poorly on the facilty. I imagine that can happen anywhere! The nutrition department is aware of the critical nature of proper diet as it relates to healing and overall longevity. Lauren and Nancy both went above and beyond to help me maintain my healthy routine. Astrida, Lisette and Chabin are among the more compassionate and warm aides that I met during my stay Carmen is an absolute angel that keeps the place spotless with a smile! The PT and OT staff is also great and a special shout out goes to Nicole for giving me my first post-op shower!

My father-in-law spent his final days at Arbor Glen. All staff was very nice and kind. The facility…read moreis clean, and the room is roomy. The only problem is parking. The lot is quite small, but luckily we can park on the streets right outside the center.

My mother was briefly in this facility recently. It was a shocking experience. The facility was run…read moredown and dirty. While everyone we met was very nice, several repeatedly verbalized how understaffed they are and how poor the facilities are. The air conditioning did not work, nor did the television remote. The room was clearly meant for one person and my mother was a second patient stuck in a small space. On more than one occasion her oxygen machine began to squirt water all over her face and one time when I reported it I was told "oh that is okay." I was shocked that anyone could walk in and out, even at 9 oclock at night. I appreciated the kindness of several staff members, but having a parent there was scary and we felt helpless. I am not sure if I would be writing a review if the above was the worst of it. Unfortunately, on the second day my sibling showed up at 1pm and found that my mother was still asleep. At that point we learned that she had not woken up at all that day for longer than a few minutes. When asked whether she had spoken at all we were told yes, she had repeatedly said "Help me." She was left in bed and ignored, and nobody told us. My sister tried to wake her up and eventually the daughter of another patient came to help her, but she would not wake. When she said she needed to return to the hospital she experienced resistance, and later my sister overheard staff talking about how stupid it was for her to leave. Needless to say, when she arrived at the hospital she ended up in ICU and we are still working to understand what happened. We are not able to comment on the quality of the rehab work since it never occurred. I do not question whether there are good people working at this facility (we saw it), but it is very clear that they lack the staff, training, and resources for the job. I will forever live with the guilt of allowing my mother to stay there, though.

My Mom is there now; she has been there for two weeks. I…read morewould like to say two of the aids there are outstanding! Nancy and Ana are gems! They truly care about their patients and go above and beyond to care for them. They also make our family feel safe to leave and know my mom is in good hands and they are watching over her.

I would like to praise two of the aides at the Villa who are caring for my husband, Nancy and Ana!…read moreThey are lovely, kind women who are very helpful and friendly. They truly care about helping my husband and go above and beyond to care for him. I am very appreciative for all that they do and continue to do.

My mother was recently a rehab patient for 2 weeks. As much as she hated being in rehab she could…read morenot say enough nice things about everyone at Waterview. She said she rarely had to call for assistance for anything because they were constantly in her room making sure she was ok and had everything she needed. The facility is also being extra cautious right now due to COVID-19. With all of the safety measures in place we felt confident that she would be safe. She told me several times how great the physical therapists were. She went in there not being able to walk at all after a fracture and within a few days she was moving around and walking on her own. Lisa was very helpful and addressed any questions and/or concerns that we had immediately.

My mother was there with a UTI and extreme confusion. She is also blind. The staff were aware of…read morethis, yet when I went there, her water (important to be hydrated with a UTI) was on her table which was pushed away from the bed. She was very thirsty. I asked for some juice, which seemed to be a big deal and impossible to accommodate. I was told several times that they would put an order in with the kitchen. An hour later-still nothing. The women across the hall yelled "help" for over an hour. I saw nurses and aides continuously pass her room, yet not enter. About 3-4 aides, within earshot were talking And laughing -not a care in the world. After three days and ZERO physical therapy, bad food, and neglect, we took her home and are trying to manage on our own. 2 stars instead of 1 because there was one nurse's aide who really took time to thoroughly clean her up.

I have to say don't judge the book by its cover. The staff is caring and gentle with patients, I…read moreobserved then singing songs with a confused lady so she eats, they always greeted me when I came to visit my father, staff is never on the phone or barricade pt with a table so they can watch TV as in Llanfair in Wayne, my father always had a shower and was cared for. Most importantly the doctors were readily available and director of social services MK and Brandon were so helpful with logistics and made his discharge a piece of cake. I'm very grateful to them all. Great job.

The food is inhumane. There is one working elevator for…read moresometime The staff is great. That's all No stars

horrible leave patients in diapers for 5 or more hours. food is horrible and. make sure u look at…read moreyour meds they change up your meds very poor quality.serious lack of supplies always short staffed which affects patient care. Expect to wait 1hour or more when u call for help.keep ur fingers crossed get a good doctor they don't listen to there patients

My mom was a patient February 1, 2025 for 8 days. My mom was on a Dash Diet, consisting of fruit…read moreand vegetables, NO carbs per her PCP but as dinner was served, 3 nights in a row, Mac and cheese, pasta and rice and beans. I verbally COMPLAINED to the RN in charge of Rehab she needs to be on a Dash Diet in which I was told BEFORE she arrived that Excelcare would honor her diet which they did NOT listen! Also this Rehab did NOT give my mom a shower Mondays and Thursday even after complaining night after night!!!! "IF" I did NOT complain to the RN in person, this Rehab would NOT have given my mom one, UNACCEPTABLE!!! You need to provide your own camera! You will be amazed at the care your loved one is receiving. The food was of poor quality. After 8 days I had to transfer my mom elsewhere! Carina Mistrette