This has been a horrible experience from start to finish. Put in a 20k order for laminate, carpet…read moreand baseboard installation thru Home Depot. They couldn't pick up the order. That delayed it a week. Then the installer didn't have a guy show up. My friend ended up 'helping' for 3 days. The baseboards were the wrong height, and they didn't have people available to install. I'm told that they can't install any taller than 4 1/2 inch baseboards because their saw blades won't cut it and it requires a carpenter. Now the carpet part is delayed a day. I've called multiple times, was promised call backs, and was ghosted. I'm trying to get the house ready to sell. I don't need a "discount." I need to have this professionally installed. If it means avoiding Home Depot to avoid this company, do it

Bad whole house carpeted. looks good. Now I have no electricity in both my kids bedrooms and my…read morekitchen is out. company told me it was "Preexisting" and I need to call someone else!! how would I not know 3 rooms were without power? they all worked before install. nobody came to me during install and said they didn't have power in 3 rooms? this don't just happen. I wouldn't pay over 3grand to trick them into fixing my power!! I have cameras and went to pick my kids up as they were finishing up. took about 9hrs. I see on camera they called someone out cause another van showed up for 10-15min and all left. was that to try to fix something? why leave and not tell us? only found out when I came home and kids didn't have power and I couldn't make them dinner. day 3 and nothing from company. steer clear please!!!' nightmare and no help from the organization. seems like out of pocket and lawyers are only way they will face their mistakes. just a nightmare .

Monouch is the man! Pleasure working with him. He has a ton of experience and is a true expert in…read morehis field.

Manouch came to my house to see the work I wanted done. Since that time, he's been unable to…read morecontact by phone after several tries. Very disappointing

We found ourselves unexpectedly moving in to my MIL's home after she moved into a nursing home,…read more and needed new carpeting in two rooms due to pet stains. We were on a tight budget, and working with Jakob to find the best fit for our finances was awesome! He did everything in his power to get the lowest price possible and was honest with us every step of the way. Definitely recommend Big Bob's and specifically Jakob! I also should mention the speed, efficiency, and honesty of their carpet contractors - One of them accidentally broke a glass ceiling light cover while bringing the tools in and, without pause, ran off to Lowe's to grab us a new one (on them obviously).

Horrible and irresponsible customer service by Ryan. I…read morecalled the store, Ryan answered. I said I am on my way, will be there by 5:50pm. He said he will be there and will close at 6pm. I just want to match the flooring sample I have with the one available at store, it's hardly 5 mins work. I arrived at 5:52pm and the store is closed already. This is very irresponsible customer service from Ryan. I drove 35 mins to visit the store and he closed it 10 mins early even though he knew I was coming. I did business with Big Bob's Store at Colraine avenue and they were very sweet. I would not recommend this highland Avenue store if you care about receiving a good customer service.

We had new great room carpeting installed less than two years ago. Although the selection was good,…read moreI am not happy with the installation and wear. Bush installation crew came back to address obvious seams, fraying edges and raveling. I have learned to live with it, but can't wait until I can justify replacing it. I will not be using Bush nor would I recommend them. The seams continue to fray and are a constant reminder what a poor choice I made.

Very pleased with the quality of our new carpet - it looks beautiful and feels great to walk on!…read moreOur installation crew was fantastic - James, Cindy, & Joe. They were friendly, professional, punctual, & communicative. Our new condo was left in very neat condition & as I had to leave for a meeting at work before they completed, they even took the extra time to make sure our home was locked up by leaving through the garage. I really appreciated the extra consideration since I had told them they could leave the door unlocked if needed since I'd be home soon after they finished installation. Overall - highly recommend & would use again!

Let me start by saying "going above and beyond" is an understatement. During our carpet…read moreinstallation, it was discovered that part of our subfloor needed to be replaced. The owner, Mike Valvano, personally came over to our house on a Sunday to repair the subfloor. That is the kind of service that is rare in these days. In addition, the carpet installation went smooth and looks great!

There is need to look any further for your flooring projects! The Valvano company did a better…read morejob than I could have hoped for. I feel certain that I got the best carpet for the best price. They were very professional and skilled at their craft. I'm an hour's drive from their store and the owner made multiple trips to my home just to make sure I had everything I needed and that everything was going well. He did so much more than I expected. They have great products and a great crew. I HIGHLY RECOMMEND THEM FOR ANY PROJECT!