My first appointment with Falcon Dental was early December for a cleaning. I switched to Falcon dental because my previous dentist did not accept my new insurance. I had full xrays done and a cleaning. It seemed to go well. In late December I started having major pain with my implant bridge that was placed 3 years prior. I got in the same day for xrays and saw Dr Kate . She said (her words) that I had a rash of some sort or an injury around my implant bridge and I should rinse with salt water. After 3 more weeks the pain was again unbelievable so I went back in for another xray and she said the inflamation around the implant was worse and gave me a prescription for mouth wash. After no improvement I went back to my original dentist and in 5 minutes and another xray he said I had a really bad case of oral Shingles and my implant bridge had bone loss that could be caused by the shingles but I have to wait and let the shingles resolve and the inflamation resolve to even assess what needs to be done. Had this been diagnosed by Falcon Dental I could have been put on an antiviral medication to help with the oral Shingles and possibly slow the break down around the implant but that window was missed. I'm not sure why this was missed but it has caused me to be in horrible pain and sick for over a month. Unbelievable! And I still dont know what work I need going forward on my implant. The bone loss was also missed on the xray two different times. I will not refer anyone to this clinic. read more

I was unemployed for almost a year. When I finally found employment and had insurance I called Falcon Dental to schedule my next appointment. They asked for my new insurance to verify my benefits. The never informed me that they were out of network in any of the conversations about we had about my insurance. My 100% covered visit with an in-network provider is now $250 because their employees "forgot to let me know". Even when I called back to ask why I received a bill, the staff had no idea they were out of network and told me that they showed my visit should have been covered. The office manager took no responsibility for the untrained employees and now I am out of pocket for a free visit. read more

Dr. Kate and our hygienists are amazing; however, the management of the building is terrible. My wife received a call from Falcon Dental at 9:15AM explaining that we were late to our son's appointment, but if we came asap (we live down the street) they would service our son. We thought our appointment was at 9:30AM, not 9:00AM - that was our mistake. We were late by 24 minutes by the time we checked in due to the line of people checking in. When it was our turn to check in, the manager of the clinic told us that they would "get to what they could." I asked what that meant, and she told me that because we were 24 minutes late, she didn't know what they could get to. I said, well if that's the case and you possibly can't get to his filling because we are 24 minutes late, then we will have to just find another doctor or reschedule. This upset her greatly and she acted confused about why I was upset. I told her that her staff had just called us and told us they could service our son, now I'm being told that she didn't know what they could do because we were so late. I said fine and left the building. After calming down from being frustrated I went back into the building to try and make thing right by rescheduling and explaining to the manager that I was frustrated. Once again, she pushed back and tried telling me that she was the only one "up front" and that no one told my wife that they could service our son. I told the manager that this couldn't be absolute truth as I had my wife on the phone at this point and my wife was saying she did indeed receive a call saying they could work on my son. So, the manager asked around and found out that someone did indeed call my wife and communicated with her. So, it was miscommunication at this point, so I thought. The person who called my wife came out front and never identified herself or her title as a tech, but I assumed so. Next, the tech tried to tell me that my wife was a liar, and that she never told my wife that. I mean, come on, why would my wife or I waste my time to go to the dentist if I thought they couldn't fully work on my son's teeth. Then, in a change of events, the tech says that they can get my son on laughing gas right then and there to do the work. So, hold on, what's with all the push back if they could have just done the work in the first place? So, this upset me again that they would call my wife a liar. I told them that I was flat out to upset and I couldn't deal with them now. I was needing some time to calm down and reschedule. On my way out the door the two ladies started laughing at me. I turned around and asked the manager and tech if they were laughing at me because I was upset and couldn't come down (I suffer from diagnosed combat PTSD and sometimes it's difficult for me to stop shaking and think clearly). The manager denied she was laughing at me, but the tech confirmed that she was indeed laughing at me. Granted she didn't know of my disability, but this is where compassion and customer service should come in. At this point I asked to talk to a manager (I didn't know the manager was a manager at this point), and this is when she said the classic words, "I am the manager." She didn't say or do anything except look at me aggressively after the statement. So, then I asked for anyone else to talk to and she brought out Dr. Kate. Dr. Kate calmed me down and I explained to her the situation. My family will be going back to Falcon Dental because the medical workers are amazing, but the management doesn't seem to care about customer service, patients, or potential business loss: Be aware. -Customer perspective and opinionated read more

Dr. Kate is wonderful!!! She was able perform the necessary work on my husband who is extremely in fear of any dental treatment. The kindness and consideration they (the staff) showed him was amazing! I am forever grateful. Thanks so much, Arnada DeGroot read more

Best dental care. I love the staff, it feels like home every time I walk in the doors. They make you forget about any dental fears/anxiety. And it doesn't hurt that the building is SO BEAUTIFUL, doesn't even feel like a dental office. read more

We would continue going but our insurance forces us to go elsewhere. Beautiful building and very nice staff.

I'm beginning to think my social life is going to Falcon Dental! I have extensive dental issues, but the staff here is so dedicated and knowledgeable that I completely trust them to perform the procedures required. They are also very caring and make a person feel so comfortable -- and the office itself is fantastic, from the country home feeling to all the latest equipment. Great job, Falcon Dental!! read more

The place looks great inside and out with easy parking. I called because of some tooth pain and they were able to get me in the same day(very impressed). Had my dental work done and very happy. Have started referring friends and co workers from Colorado springs and monument because of the ease and level of care I received. read more

My wife and I have been receiving our dental care here since 2007. Since we do not have dental insurance, the office offered another possibility ... The Smile Program. We have renewed it every year since, and, in my opinion, have overused it. We pay a fixed amount every year, and then get a discount on every procedure. The Doctors and staff are very friendly, and have always taken the time to answer any questions. I had a root canal, that I made the final decision to receive, and it definitely relieved my long-term pain. I even got emergency help on a weekend. I have had a lot of dental work over my 74 years and rate Falcon Family Dental among the best. read more

It is very difficult to schedule appointment. For a cleaning it is 3 -4 months out, longer if you want a Friday or afternoon appointment. Will be looking for a new dentist with less wait time. read more

I went here for a routine check up back in early December 2012. I've never had dental problems before, just braces and a couple of fillings when I was a kid. Being 25 years old, I was shocked to hear that I needed a pretty serious root canal and crown. Being the trooper I am, I scheduled the necessary appointments as soon as available. The procedure was VERY PAINFUL and I was WINCING for the majority of the procedure. I've broken my arm and it didn't hurt that much. I was then left, as is normal, in the room alone while they checked on other patients. I was left for a very long time! I overheard them telling two other patient they would need the same procedure I was suffering. A painful jaw and bleeding mouth made me tell them to not replace the old broken filling at this time. The dentist said it was not a big deal, then quickly FORCED the needle into my gums to numb it, telling me it was too late. I went home unable to eat for a week. I lost those extra five pound though! What was supposed to be two visits ended up lasting for two months of back and forth with no regard for my time. My work schedule was jacked up. Oh, oh, oh! And once they even DID NOT NUMB while DRILLING in my poor tooth! "A root canal kills feeling to the tooth, so you won't feel anything." Yeah right! Guess you didn't do it right then. Every time I subsequently went in for more work, there was at least one other person being told they needed a root canal and crown. Long story short on the money side, they had been over charging my insurance and my bank account. They ended up owing me over $800 in overcharge by the end of all this. They said it would not be a problem to refund it to my debit card, just to call in with the number. Well, I called and called and called, left messages, and never got a call back. Funny how that works, eh? I just called my fabulous bank and explained everything and sent them the documentation. That is how I had to get my refund. I just called to get my records and X-rays so the new dentist, who is also fabulous, can fix my still painful mouth. I got attitude and a remark of "I know who YOU are." Duh, I'm the person who wouldn't let you steal my money! So, from early December to late March, that's four months of this nonsense! If you value your time, wallet, teeth, health, pride, and serenity, go somewhere else. Trust me, it's worth your time to drive the extra miles. read more

Great local dentist. Have late appointment s available so I don't have to miss work. Overhead tv is nice too.

My family and I have been going to Falcon Dental Care for 4 years and we've always received great service. The staff recently made dentures for my mother-in-law in record time because she was moving back to Texas and made sure they were properly adjusted before she left. Bethany is a outstanding hygienist and she's very thorough with her cleanings. read more

We have been using Falcon Dental Care for years, and have always had exceptional care. All 3 of my girls and myself have had the treatment we need, always accommodating and try to get us in asap. read more

I became a new patient of Falcon Dental today. What a nice staff, office and top-of-the-line equipment! I had my teeth cleaned by Bethany and a simple procedure performed by Dr. Javan. Both were very nice, personable, and professional! Thankfully, I had no problems this time, but will be back if I do. read more

What a great professional staff !!! One of the assistants was especially great to work with I think her name was Sophia definitely recommend this place. read more

Hey Neighbors! I want to share a recent experience with Falcon Dental-- they just built that nice new white farmhouse-looking office next to the 7-Eleven on Meridian Road. I have a crown which, after 14 years came loose and needed to be cemented back on. I went to Falcon Dental to have it re-cemented. Since it wasn't all the way off, the dentist had to pry it off and said that the crown wouldn't make it through another prying off again so I should beware. Well the crown came loose within a week after!! Let me remind you that my first crown stayed stuck for 14 years before coming loose. Anyway, I waited for the crown to come completely off this time because I remembered what the dentist said about the crown not making it through another pry-off. A new crown is about $1800. It took a few months for the crown to come completely off and I called Falcon Dental to have it re-cemented for a second time. Also, my father was a dentist (a darn good prosthodontist who passed 2 yrs ago), and I know the difference between good dental cement and the cheap stuff that doesn't stick. For the second time around, I specifically asked for the better cement and like magic it stayed stuck!! My father stood by his work and always fixed a problem for free if it went wrong inside of a year. Falcon Dental charged me TWICE for the same service. When I called and asked them to reverse the second charge, they refused. I think this is pretty bad business tactics. I cancelled all future appointments for myself and my family and plan to take my business elsewhere. They shouldn't have scammed the daughter of a dentist who knows better. I want you all to know better too through my experience. read more