First off, I hate the dentist and try to avoid it. Like everyone…read more What I Had Done: Laser desensitizing treatment, a filling, and fluoride treatment. From the very first encounter entering the building, Rosie was kind and polite in checking me in. She gave me the appropriate forms immediately and told me what I could expect financially. Check in was 3 minutes for me to say hi, read the form, sign, sit down. The office offers some cooled waters and coffee with cozy spaces to sit and a warm, inviting atmosphere. AJ came to take me back within 5 minutes of check in (I had an 11 am appointment) and he got me early! I was in one of the bigger rooms in the back. I asked for a TV remote and blanket and AJ was more than happy to help me. He had SUCH a polite demeanor and I truly felt like smiling despite what I was in for. Dr. Tyng came and shook my hand, reviewed what we were doing today, and asked if I had concerns or questions. I told him I had some tooth sensitivity on a tooth that we had a watch on for a potential cavity. After he reviewed my Xrays, he advised that's the most invasive way to repair the sensitivity. He genuinely listened to my issues, verified the sensitivity by poking around with some air, and offered me not 1, not 2, but 3** different options. 1) just use sensodyne and leave it on without rinsing (cheapest option) 2) a polish that would cover the tooth and help sensitivity for 6-9 months (second most expensive), or 3) a laser treatment that works indefinitely and it's the most costly. I asked how much each option was. AJ took about 15-20 minutes to find out (totally fine and reasonable since they verified with my insurance and I kept asking additional questions) and I decided on the laser! AJ and Dr. Tyng numbed me up, and Maren, the hygienist, did my laser treatment. She walked me through EVERY step and what to expect. It took all of 5 minutes. Didn't feel a damn thing. And I'm one of those that feels too much stuff and is anxious. She checked on me multiple times during the treatment to make sure I was comfortable. She gave me advice on how to take care of the sensitivity and her previous record with the treatment on other patients! When that was done, she also left the tube of spare fluoride to be applied after my filling instead of wasting it. :) Dr. Tyng and AJ came back about 20 minutes after injecting the numbing agent and began the filling. It. Was. The FASTEST. Filling. I've ever gotten. It was under 15 minutes. That's INCLUDING the touch up to check my bite. AJ didn't complain once that I needed to adjust my bite and it took me about 4 tries to get it right. He also advised I could come back for free whenever I needed to have it adjusted again. At check out, Dee was polite and kind, scheduled me for my next cleaning, and emailed me my receipt. Upon leaving, Rosie remembered that she emailed me my forms and let me know before I left. Everyone here was so genuinely kind and it felt like they GAVE A CRAP ABOUT ME! They remembered my profession and asked how I was and what my plans were...they laughed with me at the movie I was watching. This was BY FAR the best dentist visit I've ever had. And I had a needle in my mouth! I actually came in and left smiling. I felt so weird being HAPPY leaving and going to the dentist! If you haven't come here, please do. Your needs will be addressed and they will absolutely do what they can to work with you!

Absolute scam. I had my first appointment and I waited 40 mins to be seen. Got my exrays done and…read morescheduled cleaning and procedure months out. For my 2nd-3rd appoinment, I drive 30 miles and hit bad traffic for my 2pm and 3pm appointment. I walked in at 2:15 and the receptionist told me she called me, which she DID NOT and cancelled my appointments. My wife sends me a text saying that cancellations cost $50. I was there for my sched appointment and had to wait 40 min for my inital appointment- where is my $50 for waiting for my initial appoinment when they run late. I took 2 hours off work because they cannot schedule later. Cancelling appointments and charging people when they are present is a scam. This place won't be in business long unless you live in the office. 2nd appointment and they treat people this way. LOOK FOR ANOTHER DENTIST...STAY AWAY.

Excellent experience. Super helpful staff . Dr. Platt is…read moresuper knowledgeable and friendly! I am actually looking forward to going back and having both dental work and orthodontic work accomplished!

Went to Rogers and Platt as a new patient for a routine cleaning. My first appointment was…read morerescheduled by the dentist the day of. When I returned a few days later, I received extensive X-rays and photos totaling around $500, but no cleaning was performed. I was then told I would need three additional "deep-cleaning" sessions costing approximately $1,800 before insurance. Waste of time, waste of money, don't make the same mistake.

I rarely leave reviews, but my experience here has been awful from start to finish. I was told I…read morewas getting a root canal, but apparently I never actually received one and only got a crown. I have been in severe pain for two weeks and have had to go back multiple times, only to be told there is "nothing they can do" and to take pain meds. Today I was suddenly referred to an endodontist because the pain has gotten so bad, yet no one even tried to adjust the bite before jumping to another appointment a week out. The quality of the dental work was unacceptable. The assistants did almost everything, including the crown work, and they clearly are not trained well. One of them cut my gums during the procedure and said "oops." I have photos of the damage (my gums, tongue, and even lip). During one visit I received five shots because they could not get the tooth numb. My teeth were not hurting before I came here, I NEVER had pain in my mouth and now? After going to them, I am dealing with constant pain and have to go in for a REAL root canal to undo the damage they did with my nerve in my tooth. They also pressure patients into leaving five star reviews by promising free teeth whitening for life. This practice does not focus on patient care, only money. There are far better dentists in Colorado Springs. I regret ever coming here and will not be returning or spending another dollar.

If I could give them zero stars, I would…read more I chose this place based on the impressive Google reviews; I really thought I'd love this place, but unfortunately, it was my worst experience ever. The office staff were nice but not very professional. The clinic charged a $75 consultation fee if you didn't cancel your appointment before 48 hours, which is acceptable, but did not inform me that the consultation scheduled with another doctor had been canceled. I was surprised upon arrival. I worked with Dr. Espinosa, who was very unwelcoming, ignorant, and rude, walking away after finishing the work without asking if I had any questions or concerns, without a word, explanation, or goodbye. (The things that made me feel that I was discriminated against as an Arab female immigrant with not too much English.) Dr. Kramer was much better than Dr. Espinosa. Also, please note that you can expect to work with assistants and hygienists more than the doctor. The luxury treatments they attempt to offer clients, like champagne and heated massage chairs, don't matter if faced with staff who won't listen to you, give you time, or make you feel comfortable and welcome during your treatment. There are many good dental clinics here in Springs where I had great experiences and that would offer much more.

The front desk always are good with customer service and I like the doctor but I am paying $6000,00…read morefor braces so I don't think it's right that every time we go in half the dental assistants are new people who are not trained and do not know what they are doing so everything takes twice as long while they use you to train them.

The care is good but they ALWAYS run late. Even if you are the first appt of the day, it will be…read more5-10 mins late. As someone who takes off work to bring kids to these appts, it's extremely frustrating and feels like my time isn't valued.

New patient, had an 8:00 a.m. appointment. Had to arrive early since they did not send paperwork…read morelike they said. After completing paperwork, I sat in the waiting room until 8:35 before being called back. I was there for a toothache only. It took 5 min+ just to get my name in the computer for an X-ray. After the X-ray it took another 5 min+ to have a dentist look at it and tell me I needed to be referred to an oral surgeon ( thank goodness!!!!). Once I learned who they refer patients to, I asked to be referred to another surgeon I am familiar with. I called Downtown Dentist after my appoint was done, 1 hour for 1 X-ray, and provided them with the surgeon's information. After hearing nothing for 2 days, I called the oral surgery center. They had not received the referral!! The people at this dental office were nice but the place is a train wreck. If you want a place that cares about your care and time, this is not the place for you. I will not go back since they blew it from start to finish.

Made appointments for my two children in late July, for my to children for standard cleanings…read more Appointment was to be for August 5th. I spoke with a female receptionist, who assured me they were in-network for insurance. She also assured me that she would verify all of this with the insurance and if there were any problems (being out of network) she would notify me prior to the appointments. Never heard from her, so I assumed all was good, only continued to get reminder texts for the appointments. When we (myself and my two children) walked into the office for our appointments, it wreaked of urine and feces. It was absolutely disgusting. I was never asked by either hygienist if I wanted my kids to receive fluoride.(whether I wanted to or not doesn't matter, it's standard practice to ask the parents) after waiting quite a long time for two standard cleanings, I was told there would be a "co-pay" for each child because the cleanings were only covered at 70%. I paid the "co-pay" and we left, thankfully, finally escaping the awful smell of a used diaper. It was truly disgusting. A few days ago I received a bill saying we owed much more than initially presented, mind you, for standard cleanings with no cavities. We were billed as if the dentist was out of network; so lied to about being in network and fraudulently billed by saying it would verified beforehand. Not to mention, the "co-pays" were not deducted from any of the cost. When the kids father (primary for insurance)called to straighten out the billing issue he was told they use a 3rd party provider for billing; it just keeps getting better. Then had to leave a VM with the billing service, to be told, in a recording, that a return phone call would come in 2 business days. Downtown Dentist, this is who you would like representing you by doing your billing??? This is unacceptable and the dentist is in fact in network. How can you even allow clientele to come into place of business smelling that way? How can you bill people this way after lying to them and making them feel reassured that their insurance is in network. This is fraud. -10/5 recommended.

We've taken our family here for years. The quality of care has gone down since their new dentist…read morecame. They now try to push for unnecessary and costly repairs. They also billed incorrectly. Disappointed.

I had been going to Mesa Ridge Dental for years, and this last year their business went downhill…read morequick. Last draw was being numbed for a 11am appointment. 1 hour later he was still not in the room. So unprofessional!!

Dr. Seibold and the team at Corera Family Dentistry have earned my highest recommendation…read more After experiencing recurring issues following a procedure at another dental practice, I began feeling gum sensitivity shortly after my most recent cleaning--despite being told everything looked great and my oral health was excellent. Unfortunately, this wasn't the first time I'd been given a clean bill of health while underlying issues persisted. My wife, a retired dental hygienist, and I decided it was time to seek out better care--and we're incredibly grateful to have found it at Corera Family Dentistry. I had previously lost a tooth and received an implant, which later became the source of infection. During my consultation, Dr. Seibold was thoughtful, thorough, and collaborative. After reviewing panoramic X-rays and consulting directly with the oral surgeon who placed the implant, he carefully considered my case. Ultimately, Dr. Seibold determined that a more specialized dentist would be best equipped to manage my unique situation and referred me accordingly. What stood out most was the time he took to personally explain everything in detail and the integrity he showed by prioritizing my health over simply keeping my case in-house. His commitment to quality patient care, professionalism, and honesty is exceptional. Dr. Seibold and Corera Family Dentistry are the kind of providers you want in your corner--and the ones I will wholeheartedly refer to others.

Both dentists did their jobs good enough to continue booking new services with them for the last 10…read moreyears. I found all the women staff at the front desk/ hygienists to be good at their jobs too. Unfortunately, last May I received a text cancellation within less than 24 hours (they bill customers for a cancellation less than 24 hours). I knew it wasn't right, but I moved on with my schedule until the next day when the front desk woman started texting me again saying that she could "uncancel" (yes, she made up that word) my appointment otherwise she will make my account inactive. She won't offer me any other times or dates, she forcefully wanted me to take back the appointment she canceled herself. You can't mess up and expect customers to clean up your mess. What pushed me away from this dental office was to see how this person would feel so entitled to manipulate another person's schedule on her own terms and be openly and confidently BITTER. Ultimately, I hold responsible the 2 dentists for not following with quality assurance with her. She was texting this unprofessional way to a customer of 10 years, and they didn't even have a clue. I have principles.

High tech professional office. All of the staff is respectful and friendly, they show genuine…read moreconcern. Work is quality.

They charged me full price for something they said was cosmetic and that they wouldn't be able to…read moredo through insurance, then collected the full payment from me, and then submitted to my insurance so that they could be paid twice. They also canceled an appointment and charged me a no show fee. Doesn't seem ethical. I'll never go back.