Working with this company is a nightmare! Not only have I made multiple attempts to even reach someone on the phone, but when I finally did, they were rude, unhelpful and lacking in any customer service. I ended up speaking to a Manager who even used profanity and lied. This company lacks morality, integrity, values, professionalism and most importantly customer service. I am not insured by Falcon Insurance and have been on the opposite end of the matter, but would never recommend this place of business to anyone! read more

This is the worst service I've ever received from an insurance company. I hope I never have to experience Falcon Insurance. Don't trust their lies... read more

I feel horrible for those who choose this insurance as their coverage. We were involved in a hit and run with their inebriated client and when we informed we would not give a sworn statement without our legal team, the representative hung up on us. Beware of this unprofessional business. read more

In a word TERRIBLE!!!! Unresponsive. Delay, delay, delay then try to discount reimbursement of out of pocket expenses. Sent more emails than I can remember; tried a supervisor too and no one responded. Only after continuous phone calls and tons of my time I finally connected with Alex DaVilla who argued with me over a taxi charge. They argued I should have used Uber. It was obvious that they were trying to get out of paying. They spent more time than the cost of the cab. Based upon other reviews they appear to have a poor track record. Justifiably so!!!! read more

Worst I've encountered. The four occupants were not citizens and spoke no English. The driver was ticketed by the officer called to the scene because he was not licensed. He is rumored to have disappeared. Our insurance ruled in our favor and the loss was covered according to the policy. Only a small amount was not covered but Falcon denied our claim. The amount is too small to litigate so we've chalked it up to the open border. read more

I wish there was an option for zero stars. We were hit by someone who has this insurance company. He was arrested and admitted fault. When I finally had a conversation with the adjuster I was told the at fault (their "insured") had to give a statement and cooperate with their investigation or they would just close the claim. WTF. He finally has contacted them and sent the items he was supposed to send to them. I have called the adjuster everyday multiple times a week with no return phone calls. Her supervisor has also not contacted me back after leaving messages for her as well. It's coming up on a month after we were hit and nothing from them. Tired of getting jerked around and no communication what so ever. I'm sure this will probably make them deny covering my claim but at this point that wouldn't surprise me. read more

Poor customer service Shay banks the adjuster is rude and very unpleasant to work with. We're on day 20 since my car was totaled by some one with there insurance I have called 100 of times impossible to get a hold of for the past 15 days they said they were waiting on police accident report , I called police station they had it, I access online my self within 3 minutes.. But yet they still don't have it??? With the hassle this has been you would think I caused the wreck what a joke.. I have to talked to a supervisor the one they put me through too is out of the office till tomorrow this whole time I've been calling when I asked if there was someone else I could talk too they said no then today weeks later they said yes there's someone else you can talk too if shay dose not call you back .. I would highly suggest not using this company it has been a night mare for my family and I read more

When you get hit by someone with Falcon Insurance, please be advised that the service from their insurance agents and representative absilutely sucks. Its takes them 72 hours to weeks to months to assign adjusters to your claim and that;s what they tell you on the phone. another piss poor cheap cut-rate car insurance company, that just gives excuses on why things are not done. THeir client hit my wife (who luckily is on my insurance to drive my vehocles) in my Rav4 on Dec 11, 2022. It was weeks after filling a clain before I even heard from them. Had to use my insurance to cover most of the claim. Sent an email on 3/20 with all the medical bills for an bodily injusry adjuster to be assigned They claim they received it on t3/22 and now its 3/27 and no adjuster has been assigned yet - All documented truths above and the excuses their adjents give on the phone on why they cannot handle simple claims. read more

Unfortunately the people who buy coverage from this company don't care about the quality of their coverage. This group can't really be called an insurance company and they are indeed just scamming people for their money. The claims process is intentionally obfuscated to avoid any real claims. My own insurance company (State Farm which is night and day compared to this company) will likely sue their insured directly because Falcon doesn't actually deal with any claims against them. If you don't want to be left holding the liability bag and risk getting sued, don't buy insurance from this company. They aren't legit. read more

This company is a scam. They claimed responsibility for their insured driver who was 100 percent at fault. Not 80 percent like they are claiming and rather total out my car then repair it. And there reasoning was their driver was already on the road. That's kinda obvious. I was in the far left lane making a left turn in a completely clear lane when their driver darted across two stopped lanes on the right from a parking lot and hit my family and me. I had my 1 year old daughter and wife in the backseat. There wasn't anyway to avoid the collision. I would have rather any other situation then having my daughter in a wreck. Especially one that they believe is a total loss which isn't but still. Now I am having to go through my insurance and have them deal with falcon through arbitration. They are a shotty company and canceled the repairs on my car through the collision center and lied about it. And didn't even notify me. So I'm here believing my car is going to be ready in 3 more days after I have been borrowing a vehicle for almost a month now. To find out I have to return the vehicle borrowed and the repairs were never started on my vehicle. I should have lawyered up from the start and got every cent I could from this company because the way they conduct business is completely wrong on so many levels. Accidents happen, the reason why we are insured in the first place. Now I am going to have higher rates, back and neck pain, and if they had it their way I'd have 80 percent of the current value of the car which won't cover my loan. I did my due diligence as a driver on the road. Did nothing wrong to end up here in this situation. I'd end up with car payments, no car and higher living expenses. I'll have my insurance deal with them because that's just wrong how they handled the situation. I would strongly recommend getting lawyers involved and going through your insurance even if they are at fault because this company is out to wrong the wronged. I was advised by my family to go the lawyer route right from the start but I am a person who would rather go have things play out without legal representation one because who wants to deal with that and two because it was without a doubt their fault. Which in my mind it was common sense and wasn't much room for debate. But like most things in the country these days integrity and reputation is not common and has little value on how some companies conduct themselves. read more

Never use this company. They won't treat you fairly. If u have a claim they will do whatever is needed to keep from paying the claim. Even if you were not at fault read more

The costumer service is helpful and easy to respond to your needs... Giving to you the the best price and convenient insurance cover for my SUV. I have a good expectative to work with this Company! read more

My daughter was in a car accident and was quite traumatized. Falcon Insurance was quick to respond. They were kind, compassionate and professional. In 2 1/2 weeks she was in a new vehicle, thanks to them! I can't say enough good things about them. I am grateful we had you and will be keeping you! You made an unpleasant incident and pleasant as possible! read more

Somebody hit my parked car in my apartment complex and drove off. When I first discovered it I only noticed the shattered passenger side mirror. I wasn't sure if it was a hit and run or vandalism. I didn't call police. Called to file claim first. They didn't tell me to call police. Discovered more damage later which included scratches and bent up bottom panel under passenger door. Asked them to file claim thru uninsured motorist and gave my statement. They didn't send anybody to look at vehicle just had me take pics then denied my claim 48 hours later because I didn't call police and the damage was only estimated to be $275. This company is a scam to treat me like this in a pandemic read more

This company is a septic tank. They will do nothing and make you go through your own insurance to get your car fixed. On 5/16 their driver pulled out of a gas station from the left, crossed traffic, and drove into me as combination T-bone and side swipe. He refused to stop and I had to chase him down for miles while calling 911. Lost $500 deductible read more

I have been making all my payments on time and now I probably should deal with a lawyer. My car got crashed and it is been a while since i ve made my claim , and nobody still called me back:( Guys never respond me neither phone, e-mail or voicemails. As for me to pay for coverage while i don`t get any coverage is just a waste of money. I am keep using public transportation while my car is sitting on parking spot and that is very sad. :( Nobody even ever called me to take a look of crash..... read more

This insurance company should be out of business. The adjuster are rude like you owe them something. They take forever to fix your car . I'm reporting this company and hiring a lawyer asap. I got hit a month ago and still my car has not been fix . This is ridiculous. All these bad reviews . read more

You get what you pay for CHEAP! I'm on the receiving end of this insurance company. After getting rear ended 2 weeks ago by someone Not paying attention going 70mil, with a clear police report, cops as witness and the kid was insured with Falcon Ins. I still can't get this settled. It totaled my truck an "I'm" stuck paying for my own rental car bad business! read more

What a rip off. I added a second car and they charged me full price two weeks later they hit my account for another full payment. Be then sent me back a check saying that the policy was cancelled because I did not send pictures of the second car. Nobody said anything about pictures when I was sitting in the lobby and they were taking my money. I tried to get the policy reinstated and they now want me to pay 2 months rent payments plus my policy went up another $50 for their negligent mistakes. What a rip-off company read more

I'm a claimant - the other party. Their insured backed into my brand new vehicle. I'm a business owner - a "mature" person. The company claimed to have not received the pictures of the damage to my vehicle sent 3 times and finally acknowledge receipt on the 4th attempt. They also claimed not to have received photos of the damages uploaded to their link which was done twice. Company rep called this afternoon to tell me my claim was denied as my statement didn't match their insured's. Her response, "You are not our insured" - I almost fell of my chair. I called the Company back. 2nd Rep was even worse. Unethical company. read more

I can't even give this company a rating because they're just crap their garbage they're the crap on my shoe. Got hit on September 31st it is now October 16th they've been giving me the run-around telling me that they didn't have the police report telling me that I didn't give them my statement when I did and telling me that the person insured by them they can't get ahold of I called them a liar because I got a hold of the guy that hit me I have three Witnesses that were with me when I talk to him. He had already given them a statement and they lied. I'm getting an insurance attorney which they don't like. reporting them to the board of insurance and Reporting them to the BBB do not let these people walk all over you report get insurance lawyer they will have to pay court fees an on top of that pay to fix your automobile. read more

On October 31st, I was hit from behind by another vehicle when I stopped at a red light. The other driver, a Falcon Insurance policy holder rammed his 2005 Ford Escape Hybrid into the back of my 2005 Honda Civic when I stopped at a red light at the intersection of Western Ave., Lincoln Ave. and Ainslie St. in Chicago. When I asked him why he didn't stop, he said "I thought you would run the light." This is a common retort from most Chicagoians, I think. The damages to my rear fender cost me $854.17 to repair. Since my State Farm insurance deductible is $1,000, I was told by my State Farm claims representative that I would have to shell out the money, out of pocket. Which I did. The State Farm claims representative told me that they would try their darnest to after the other guy's insurance company (Falcon Insurance) to get me back the $854.17 that I spent to get my car repaired. Attached is the estimate and receipt. I also filed a claim with Falcon Insurance myself. I sent the Claims Administrator the original estimate and payment receipt for the work done to repair my car ($854.17) and photos of the damage and what it looked like after the repair. A week later, I received a phone call telling me that Falcon Insurance would only give me $413.84 for the repair. So that means that I am out-of-pocket $440.33 on this accident. An accident that I didn't cause. An accident caused because I actually stopped at a red light during a rainstorm. I pointed out to the Claims Administrator that the Honda parts alone came to $400.00. So was she trying to tell me that she could get a mechanic to work for $13.84 to do the actual repairs? She said that if my car had been taken to an "authorized" mechanic that worked with Falcon Insurance, the repair would have only cost $413.84. This is all patently ridiculous, to say the least. Falcon Insurance is obviously just trying to weasel out of their responsibilities. They shouldn't be allowed to do so. Falcon Insurance is just playing a numbers game. They are daring me to sue them in small claims court. Which, considering that low amount of money in questions, would not be worth my time. But they shouldn't be able to get away with this. read more

They deserve no stars. Worst company to deal with. Their insured had no drivers license, turned in front of on coming traffic and is not being held totally responsible for the accident that he caused. read more

0 stars if I could. They are rude unprofessional and a real mess to deal with. I had just got struck by their driver who admitted fault on the scene and I called to place a claim. The lady would not allow me to explain myself and cut me off every time I began to speak. She finally gave me a claim number and told me to wait 24-48 for an adjuster to review the claim. It's been a few days and I called back in the morning and they said they had to transfer it to another adjuster and said maybe around 12 I would get a call. The lady who took that call was very sweet and professional she understood what the problem was and gave me a good update. I call back and this other lady answers and immediately starts acting like I annoyed her. She does not let me speak she just starts asking questions and telling me I need to wait and that I don't have a time line and she can't guarantee what's going to happen. She did not seem like she wanted to speak to me at all she was just quick with everything so I hung up angry I am very shy and her verbal onslaught made me very anxious. read more

My mom was hit in Downtown Fort Worth by a man making an ILLEGAL left turn who is insured by Falcon. They have given her the run around, wont' return calls, etc. Her insurance company had to get involved. It has been over 6 months now and so finally my mom just paid her deductible to get her car fixed through HER insurance company. From what I am hearing from her and her insurance company, Falcon is committing fraud of some sort (disclaimer: could be using the wrong word here?) but whatever they are doing is just plain wrong. read more

They do not deserve any stars but I have to pick one in order to give a review. I was in a car accident by one of their "insured" drivers over a month ago. They have yet to pay for the damages to my car, my repair guy told me that he has sent them everything they need in order to make a decision on whether or not my car is totaled or fixable but they won't make a decision. I have called in multiple and no one has any answers for me, they just keep saying it is in review. My adjuster has talked to me twice through this whole entire process and the only way I get anything from them is if I call in MULTIPLE times, I am talking 3-4 times a day. All of their reps are extremely rude, the only one that has been helpful is Jacquie. I have now filed a claim with the Texas department of insurance so let's see what they do now. read more

Shitty insurance company their client hit another car that hit mine and drove off this was almost 2 months ago no check....they are ridiculous i will add my name on the class action lawsuit they have coming read more

Stay away. They don't pay out even if you are a customer with full coverage and go to their preferred body shop. They definitely don't pay out to victims of their insured drivers. read more

I was in an accident with one of their policy holders on October 6th 2016. The man admitted he was at fault on the spot. You would think it would go smoothly from here on out WRONG. I Have Anthony snipes as a claims adjuster and not only him but this whole company SUCKS. If you ever get into an accident with someone who has this company HIRE AN ATTORNEY IMMEDIATLY! They will try and low ball you until you give up. read more

Falcons insurance should be out of business as soon as possible !!!!!! I have been super patient, I've been understanding, but now I am outraged! So disappointed! How is it that drivers that pay for good insurance policies and when hit by clients of Falcon Insurance Company and has to deal with this bullshit & stress! Your company needs to show respect and get the repairs done in a timely matter. I saw all the reviews on Google and I should've looked your incompetent company up when I first got hit by your client because it took over a month just to get the first supplement approved. Even the managers do not have idea how to handle a case. So sad for myself and the all people that are dealing with Falcons insurance. They have been trained how to manage your case so you get mad and let your car fix out of your packet. It has been 4 months and I am still dealing with them, it is so sad !!!! Please someone help to let the company go and close their business as soon as possible. read more

I do not have Insurance with these people, but the lady that hit me does. This is the worst insurance company I have ever had to deal with concerning a car accident. They dont wont to pay the labor rates in my state area that I live in. They expect for me to drive 2 hrs. away to take my car to get it fixed. If that was the case then I should be compensated for the gas that I would be out of to get there; not only for my car being fixed but for the rental car that I have to find away to pull it along or find or pay someone to drive it. So I need gas to drive a total of 4hrs. Then I need gas to go back and pick it up. So now I'm stuck trying to figure out how to get my car repaired. I hope nobody gets in an accident with someone with this useless insurance company. Y'all should be ashamed of yourselves for making people have to drive something that they just brought and now wrecked up from their insured. Y'all day is coming!!! Therefore I give them a freaking ZERO ZERO ZERO read more

I have had the displeasure of dealing with falcon insurance. Their insured driver rear ended me and then i have been getting the run around from the claims department. No one calls back when you leave voicemails. I had to get my insurance company involved and they were able to get them to call me but i missed their call and had to call back and leave a voicemail - have done that several times. Opened a complaint with texas department of insurance consumer complaints to hopefully help get some attention. the insurance oversight agencies needs to look into this companies policies. I feel bad for anyone who has a policy with them or anyone like me who was hit by someone who holds a policy with them. 0 stars if i could. read more

This insurance company is awful to deal with. I got hit by one of their insured and my car was parked. I can not get the to return my phone call and when I call and ask for a supervisor they say they can't transfer me to one. They can only transfer to the adjuster who doesn't answer the phone or return calls. read more

Somebody stole my car we found it it was totally destroyed now the insurance doesn't want to pay for it. I was paying all my payments everything was good it was a 2014 Camaro when The police found it it was crash we couldn't move it they didn't provide us with a towing car they didn't even give us a rental car to use is just horrible t they didn't want to pay back please don't get this insurance get a good one for your car because it's not worth it read more