I made a same day appointment and was roughly the third in line. I'm not sure if I caught the front desk staff on a bad day or what, but the simplicity via the online scheduling was probably the best thing about this place. Checking in and checking out, I kind of felt like a mild inconvenience. The doctor was very professional, listened, and gave me some sound advice. He even called to check in a couple days later. I would maybe recommend this UC in a pinch. read more

Dr. Hanna is by far the most unprofessional medical provider I've encountered. During a workers' compensation evaluation for my spouse, he was dismissive, rude, and outright disrespectful to both of us. His assessment was minimal at best--he barely glanced at my spouse before asking, "What are we doing today?" and waited for a response without offering any guidance. When I suggested, "Maybe some X-rays?" he replied sarcastically, "Well, aren't you the lawyer?" His tone and demeanor made it clear he had little interest in helping. I would never return to him, nor would I recommend him to anyone. Frankly, I believe his medical license should be reviewed, if not permanently revoked. read more

I sat in another urgent care for an hour with 5 people in front of me and not one was called back to be seen so I took a chance and made an appointment at Falcon. I was able to upload ID and insurance info before getting there. I was greeted by a very nice woman and the reception area. Filled out a one pager and was seen within a few minutes by a very nice nurse who took my vitals and tested me for Covid and Flu. The doctor came in about 15 minutes later with the Flu diagnosis. She was also very caring asking me about other symptoms. I had to return 10 minutes later as CVS did not have Tamiflu in any of their locations within 50 miles so they found a location that had it and sent me there. Honestly a very good experience. read more

I find this place so untrustworthy and unorganized that I somewhat feel like I was scammed. I made an appointment for a covid test only to find out the day-of that your time is not your appointment time, it just means you have a chance of being "seen" that day. Someone from the phone office called me in advance as I was opting to pay out of pocket for the test as I wasn't sure if it was covered by my insurance. After going through a questionnaire "Oh no worries at all, your insurance will cover this since you have symptoms!" That said, she couldn't give me a price on the phone. My appointment was for 9:20AM but it wasn't until 11:30 I received a prescreening call from the Doctor. The conversation was friendly enough as we talked through my symptoms and why I needed to have a test done (it wasn't for travel). Afterwards I was told to drive to the location which is about 5 minutes from my house. Upon arriving, you do not go inside and instead call the number. It took me three (3) attempts for someone to answer and they told me someone would be right out. I proceeded to sit in my vehicle for an HOUR before someone came out to administer my test. An HOUR. The test took less than 60 seconds to be done, in fact, compared to other Covid tests I feel like it wasn't done right (she barely got inside my nose, and if you've had a test, you know they typically reach up into your sinus). My test came via email later that day... it was negative. I very well may have been negative, but I honestly don't even know if I trust the results. Fast forward 1 week and I already have a bill in the mail - which is surprising as there is no way my insurance claim would have gone through that fast. I obviously have not received and Explanation of Benefits yet. The grand total? $450... $150 for that prescreening Doctor appointment (aka, a useless call so that they can bill you the extra $150). And $300 for the test, BUT they don't even code it as a Covid test. They code it as "New Pt Level 3 Office or Outpatient." I called their billing department and informed them I am not going to pay this and after a very confusing conversation she said to wait for the claim to process with my insurance. Well, duh! But I guarantee that with these charges coded this way I'm going to owe money and that it is in fact NOT COVERED. My personal opinion is to stay away. read more

Took my daughter there for a UTI. 15 minutes with a doc and a bill of $500. Waited 30 minutes to see the doc too and we were the only ones there. We won't be going there again. read more

This is an amazing Urgent Care. Everyone is friendly and extremely dedicated to their patients. I've been here three times and my husband has been here once. My latest visit was yesterday, April 2, 2020. I'm 24 weeks pregnant with a painful broken toe. I was very nervous about going to the doctor, but the nerves went away as soon as I walked through the door. With the Coronavirus situation going on, I was really impressed with how cautious and calm everyone was. I kept thanking the staff for everything that they're doing and it was so nice to see how humble and appreciative everyone was. Thank you again for being so caring and for risking your health during this crazy pandemic. read more

My family has been here a few times. They completely missed my daughters ear infection even though less than 12 hours later the pediatrician said it was really obviously infected. They also try billing an extra $50 for an 'after hours' visit even if you are there during the posted operating hours. They are in network for my insurance company but bill sloppy and get claims denied so I've had to spend hours on the phone getting the billing sorted out. I'll drive a little further and go to Med Express from now on. read more

Long wait time (90+ minutes) despite having made advance appointment. Meaningless "telemedicine visit" with "the doctor". Blank lab report provided once specimen had been processed. Staff was pleasant (thus earning one star). Performance issues raise serious doubts about function, competence, accuracy or reliability of this clinic, and I would be hesitant to utilize it again. Note that I am a retired physician. read more

Tiffany went above and beyond , great bedside manner! Staff was excellent and made My illness more bearable to deal with in a timely manner! read more

If you're thinking about going here, don't. This is the worst urgent care I've ever been to. Slow. Doctor was unprofessional and listed off the Medications he could give me and asked which one I would like. Didn't ask any questions that helped diagnose what was wrong. Don't go read more

DO NOT GO HERE. I drove 25 min in a snow storm from Zelienople with severe pink eye and a severe sinus infection. When I got there they refused to treat me, because I didnt have my drivers license. I had changed bags and accidentally left it at home. That's absolutely ridiculous. I have never been treated like that before. This place should go out of business. I highly recommend CVS minute Clinic on Freedom Road. A photo of my insurance card front and back was all that was needed. I have never ever needed to show my drivers license anywhere for treatment. That is absolutely ridiculous. And just by walking into the lobby, the place looked filthy too. Guess I dodged a bullet here. Wish I could leave zero stars. read more

This place is terrible. Waited for 2 hrs for a school physical and then the dr refused to sign off because he had to do a vision test. There was a chart on the wall to do the vision so I guess he is just lazy. I gave them the form right when we got there so if he wasn't going to do it, why make us waste 2 hrs. read more

I walked into a comfortable place and was greeted by the staff, they are very kind and respectful. I actually was looking for my first STI test, and I did get an exam. When people get impatient for waiting for 30 minutes, they don't have any idea how much the Doctor has to do with each patient. The wait was in the exam room, and during the exam he was very professional, and most of all very down to earth. There was no rush either. I recommend this place. read more

I would not recommend going here for any reason. The staff could care less how much pain i was in. They completely dismissed all my concerns. The staff at the front desk had no masks in sight and only put them on after we complained. You're better off going to a med express. read more

Today I am in the parking lot waiting for my second Covid test. I had my Telehealth visit and then drove to the facility for my Test. Currently I've been in the parking lot for over 1 1/2 hours. I gave my "cone" number the first time but I had to call back. I was apologized to. I was told that someone would be right to my car. I've been sitting for another 10 minutes and no one in site. The tech knew I was sitting in my car. They just went to another car and bypassed me again. Who do I report this to? read more

Not impressed. Didn't see an actual dr. Was there 1/2 hour before closing and it was obvious that the staff was ready to go home as I was rushed by 3 people through my exam within 10 minutes or less and sent off with my script for the pharmacy. $100 copay for nothing. I wound up at the CVS MinuteClinic two weeks later and had the problem with my ear addressed. Will not be back. read more

If I could give this business negative stars I would. My husband went there a few months ago to get a Covid test he was the first person when they open the doors . He waited for one hour he still hadn't been seen. All he did was give them his insurance card and tell them that he needed a Covid test. Fast forward to now they sent us three bills for $75, each time we called disputing the charge since he wasn't seen and no test was taken. They said because he told them what his symptoms were that they can charge us that fee. This business is fraudulent and I will be filing a complaint with CMS and with our insurance company and will take any other further action against them. read more

Great and prompt service! Very satisfied the 3 times we have been. Upfront pricing. The dr takes his time with you and doesn't make you feel rushed. All questions answered and quick pick up of RX at nearby pharmacy. Hope we don't have to use them much, but glad they're nearby if we do! read more

See all

I went to Falcon Urgent Care to treat a sprained ankle. At my visit, they confirmed my ankle was sprained and told me they could give me an air cast. On my way out they said I didn't have to take the air cast and didn't bring it to me. A few days later I called requesting an air cast and they told me the system said I was given one. I informed them I did not receive one and they said they would call me back. They called back to let me know I would have to be seen again and could not receive an air cast without another visit. I was not given my air cast and they now want me to come back in, and will have to bill me for another visit. I'm disappointed they did not treat me properly the first time nor did I receive the equipment I needed. Very disappointed. read more

Tiffany was so friendly and knowledgeable and went above and beyond for customer service during our covid tests

The billing department is completely inept. It is not worth the visit. You will spend hours on the phone with their billing people. I got a bill fora service a year later and they could not explain why. I may need to get a lawyer to get it resolved... wish I could give negative stars read more

Rejecting our valid medical insurance, and suggested that we "work a deal" to pay them $75 in cash for the visit. Zero doubt that they'd bill the company afterwards, and pocket the cash. Either completely incompetent, or a scam. Either way, stay clear. read more

WORST URGENT CARE EVER!!! First off when I finally got inside the building I was alone in the office and waited for 40 minutes to be taken back to have a small scab on my hand inspected. When the doctor finally came in he inspected it for about 4 seconds and told me I had a form of skin cancer with no tests, clear inspection or any background information. Of course I was very concerned and took a trip over to the dermatologist for them to inform me it is an infected scab. Seriously , do NOT go here. Waste of time and money. Make a real doctors appointment or go to the ER. read more

This place is terrible. Had an appoint scheduled for yesterday at 525. Didn't get a telemedicine call until 10 minutes before they closed. Couldn't get tested. They "rescheduled" for today. Still been waiting an hour and a half after my scheduled time. This place is an abhorrent joke of a medical practice. read more

Falcon ER is terrible. They are so unorganized and do not provide any guidance on Procedures with new patients. Stay away from this place. If I could give it a 0, I would. read more

Do not come for a Covid test here! Highly inefficient! Still waiting for televisit and I've been waiting 1.5 hours. Only reason they do televisit is so they can charge insurance. Save your time and go somewhere else!!!!! read more

About 845 this evening I sliced the palm of my hand wide-open. I knew immediately I needed stitches. I raced to falcon arriving as they closed. Dr. A quickly came out and looked at it. He said in spite of the fact they were closed he graciously agreed to stay with the staff and get me stitched up. They were professional courteous and thorough in getting this done. 8 stitches later I am so grateful that they were willing to help me out and I can't say enough about Dr. A and his staff. These guys are rock stars. I've been there multiple times before and have always had great treatment as well for me and my family. Thank you all again! read more

Flu season is back so of course I got sick. I am new to the area so I just chose the closest Urgent Care on my insurance plan. I was shocked to walk in around 10:30 am with no one in the waiting room. The administrative staff was wonderful, helpful and very gracious. Again I was surprised that my copay was $50! The nurse came took my vitals and conducted a flu test. When Dr Fahd Anzaar came in he stayed against the wall by the door during the entire interview, which I can empathize wanting to limit exposure to another sick patient. But what really got me was the whole reason I went in, instead of a tele-health option was for someone to listen to my lungs. I have been sick since October 26th. Positive for Covid back then took the Paxlovid treatment improved for a few days then cough got worse. By the time I finished my deep inhale he had quickly, but barely made contact with me in 5 places on my back through a t-shirt and very heavy sweatshirt on before I even exhaled. "I'll call you in some scripts. Drink lots of fluids and get plenty of rest. If you have trouble catching your breath go to the ER" discharge papers had a lot more information we never even discussed. Thank God for those! And when I left there were only 2 people in the waiting room. I could understand a little if they were swamped. But don't feel he was very present. Oh and did I mention the new flu med he prescribed has been unavailable, backordered and out of stock at the pharmacies for WEEKS!! Sad! Try somewhere else for more attentive provider care. read more

I went here for a back injury which I got while on the job. This 20 yr old dr told me I needed to strengthen my back and needed physical therapy. Even after I told her I'm a yoga practitioner and really feel like something is out of place. I'd like to see a chiropractor. She flat out said no and didn't order a scan, ask me if I needed something for the pain, nothing. I said that I'm a single mother and work full time, physical therapy does not work for me. She was extremely rude and condescending and said sarcastically ' well what did you expect when you came here?' I've never been spoken to by a health care provider that way. She should not be treating patients. I don't even think she's a dr because she introduced herself by her first name instead of dr so and so. Never go here if you can help it. read more

Go somewhere else. After making an appointment for a physical, ekg, and blood tests and waiting 2 weeks, they took my insurance, which covered 100%, charged me an additional $75, and then refused to do the physical and blood tests. The ekg was sub par. The administrator came in and said she was putting a stop to this, but they were keeping the money because they saw me. I had explained what the tests were for over the phone with a doctor before I made the appointment. If you want to get ripped off and not have blood tests, and a physical done when you have a physicians prescription, this is the place for you. Go to UPMC or AHN. This place wastes precious time, over charges, and doesn't deliver the services. read more

Have driven by this urgent care for months and finally decided to try bc it's close to my home. Very impressed by the short wait and very thorough exam. Dr. Sidique was wonderful! Will be coming back!! read more

Took my son there for a drug test on a Sunday. While it was during business hours and the open sign was lit, the doors were locked. We knocked on the window to alert someone whose response was nothing short of nasty. An eye roll and long sigh that she had to get up to open the door. She seemed to insinuate that it was our problem since 'people have been coming and going all day'. Then, I'm guessing because she was put out, she ran through the instructions for paperwork at lightening speed never taking a breath. It was confusing for my son who was trying to handle all of this himself for the first time. Totally ignorant service. Only used it because that is where his prospective employer sent us and we will never be back. read more

My family was visiting and had the unfortunate need for health care. My husband and I are both doctors so trust me when I say that the care here is top notch. Everyone we met was kind and Dr. Agarwal was excellent. Thank you for your care and keep up the good work. read more

I know the doctors professionally. Can't get better care. Beautiful facility, transparent pricing and excellent, quality medical care!

Visited in 2016. Facility is nice, doctors and staff are friendly, no wait ..... BUT ..... after being told our insurance was accepted, we subsequently received a bill for $500+. After going round and round with both our insurance and FalconER, we were finally told it was resolved and taken care of and was coded incorrectly. Today, 11 months later, we received another bill for the SAME 2016 visit for another amount! Very frustrating. I would rather drive further / wait at MedExpress versus receiving bills a year after the fact and being told nothing was owed. read more

I had great experience; very convenient location, I was taken care of quickly, my insurance covered and most importantly the doctors/nurses/office folks are competent and friendly read more

Had to visit the facility due to an emergency and it was open late and they were able to accommodate just 2 minutes before their closing time. The waiting time was very low and the staff very courteous and professional. Dr. Agarwal was very professional and thorough. Was out of there in 15 minutes. On a lighter note, While I was waiting was able to find some cool Pokemons and charge at the pokestop. read more