The terrible immoral car professionals that you thought only existed in late night cartoons? They're real and they own and operate Fallon Ford. If I could leave a rating with negative two stars, I would. I brought my car here in July of 2023 to get serviced for a recall on the power steering. I needed to get these repairs done before driving back to Oregon for school at the end of August. I made an appointment for two weeks from the day (better than the two months I would have had to wait for it to be fixed in Reno or Carson) and was told "we'll get you taken care of." I am not strong enough to drive without power steering, so my fiancé drove us out to Fallon (over an hour without power steering, which was scary and difficult) Appointment day comes, yes, the power steering is out, but you'll have to wait another month for a fix because they have to order the part. Previously I had been assured it would be fixed that day. So at this point it is unsafe to drive my car for almost a month. We drive again out to Fallon for a 9 AM appointment. They told us it would be about 4 hours to wait and we were encouraged to leave and come back. We left and killed time in a local park and got lunch. 3.5 hours later, we called to get an update to see if 4 hours was still an accurate estimate, and couldn't get through to anyone on the phone, despite calling multiple times and different departments. So we walked back, only to be told it'll probably be another 45 minutes or so, because they actually hadn't started on the car yet because of a miscommunication between the office and the mechanic. The guy we were talking to said "look I'm not going to make excuses, we didn't start it because usually we prioritize the people who are waiting around instead of leaving and coming back." Which was, in itself, an excuse. If you're not going to prioritize the car of the people who had a morning appointment, don't give people a timeline. They knew we weren't local and had driven together. It wasn't like I was just going home to wait, we weren't local and were just biding time eating lunch in the Safeway deli and sitting in the park. It ended up being an additional two hours waiting in the dealership for the car to be done, bringing the total to two appointments and the second appointment being an almost 7 hour wait, plus driving time to and from Reno, with excuses made left and right. I didn't make a fuss or anything but felt very disrespected and frustrated. They give us two carwash tokens "for the trouble and misunderstanding." We take them to the carwash, they aren't valid and we can't use them. To top it off, I received a voicemail (Which I saved and still have) a few weeks later, the week I was getting ready to move telling me that they had forgotten to take a picture of a part they had used, and would I be willing to drive back out to Fallon for them to get a picture? Sorry, but my previous experience doesn't exactly entice me to drive an hour and a half both ways to wait around for three hours for you guys to take a picture, and spend that money on the gas while prepping for a move. I understand that I was getting recall repairs done and you weren't making money from my services, so maybe there wasn't the need or the drive to go above and beyond to try and make up for the inconvenience of waiting almost a full workday for a repair that was supposed to take a handful of hours. It is now three years later: power steering is out again. We have since relocated: our local ford dealer tells us that the person who fixed it previously used an aftermarket part, and the entire unit now needs to be replaced. Since an aftermarket part was used, it does not qualify to be fixed under the recall, and we have to pay $4400 for an entirely new power steering unit. So they managed to screw us again three years later. read more

Super smooth, easy process to buy a vehicle with Fallon Ford-Toyota. They may be a small-town dealership, but they deliver big-town value & service. Really quick, responsive sales team, and an easy online process. They would have been fine to do this in-person, but they had the capacity to expedite this online. Highly recommend! read more

Updated review Fallon Ford Toyota service has been helpful in trying to resolve issues i had with them. I hope to keep doing business with them in the future. read more

I had my F250 in for a 30k maintenance check. All they did, out of 13 items was 2 of them. Rotate tires, change oil and filter. When askex about the other 11 items, the service associate said,I had to ask for them. What a load of XX. And I would rate them less than zero stars if I could. Be very wary doing any business here. read more

Came in for service (oil change) on my truck. Told them I'd wait. Wish there were more power outlets available, I thankfully brought a power strip with me and grabbed a table and was able to work. Unfortunately they didn't have parts in stock for other things that needed to be done. Will have to go back! read more

Fallon Ford-Toyota - Inside... - Car Dealers Near Me - Fallon, Nevada

Second time coming here for "The Works" service on our Flex, thinking we were loyal customers. They quote a price for all filters and oil change, tire rotation, fluid check & top off, basic checkup. We pay and are told "Oh! It's another 3% if you use credit card." What? Petty. Who carries cash anymore? But, then they say; "Here's a token for a free car wash!" REALLY? Pay the credit card fee people. We go to the car reading the paperwork where it says they did NOT rotate the tires due to "swollen lug nuts". MAYBE mention that WHILE you're working on the vehicle and present options?!? When we question it and why there wasn't a discount they say "That service is complementary." WTH. It doesn't say it's complementary on the list of provided services next to your price. Needless to say we will NOT be back and will NOT recommend. Petty. Petty. Petty. And bad customer service. DO BETTER PEOPLE. read more

This location wouldn't honor a Toyota extra care warranty for my new car. I had to drive to Reno in order to get the service i paid extra for when buying the car. No, it wasn't expired or voided. They simply told me "we don't do that here" read more

Live in Reno and got tired of greedy inept Dolan Toyota and all their mandatory add on packages ("Sierra Package" "Theft Package"). The greedy bastards! So bought my vehicle here and got a better out the door price without all the add on package BS like Dolan Toyota likes to slip in. Well worth the short drive. read more

It's always a pleasure doing business with Fallon Ford-Toyota. My Prius was telling me it was time for a service, so I arranged a time to get in. When I got there, they were ready for me. Kevin is always so nice and got a driver to take me home (8 miles out of town)! When the car was ready, they sent a car for me and took me back so I could get my car. Service was so great! My car runs great and I thank Fallon Ford-Toyota for that. Nobody else works on my car except for them. Kevin Thomas and team, I say, "Thank you one and all." read more

Above my expectations. Just a normal guys. Highly recommend. Negotiated over SMS, and they kept their promises. read more

Took my Bronco Everglades in for a regular interval service and to look at my front differential that was leaking fluid as well as my front driver and passenger seat belts as they would not retract as they should. Finished the service and needed to order parts for the other issues. A few day later they call me and tell me parts are in and made an appointment to come back in. Brought my bronco back in was told it would probably take around 5-6 hrs for them to install parts and then they'd call me when it was ready. I get a call at 3pm telling me the tech is running behind and they would need to keep the car until the next day. They offered me a loaner car in the mean time and even picked me up at my house so I could get the loaner. I get told they should be done by noon-2 pm the next day. Next day I get a text at 9:30 that they're done. I drive the loaner back. I check out and go to leave. I notice that my expensive rock slide engineering rock slider steps are no longer working. I thought, oh maybe they just flipped the switch and turned them off while working on the car. I take the car for a drive to make sure everything feels fine as I often do after a service or having parts replaced feels fine in 2wd I then switch the car to 4wd Auto and ever time I turn the wheel I feel this grinding/rubbing noise under my feet the exact area where they were working to replace the front diff pinion seal. I take the car back immediately and tell them what I'm experiencing and I also ask them if they can look at my rock slider steps, as I found out that it wasn't that they just flipped the switch off something else was wrong with them. I told them that they must have done something to them while working in the area of the seatbelt tensioners as there are wires that run under the trim pieces there for them. They take the car for a drive to see what I am talking about when I brought it back. The return with my car and immediately take it back into the garage. They don't come out to tell me anything at first. When I go out to get any word what was wrong the front desk guy says that the service manager believes it the diff locker that's causing the issue, now I have a new issues that wasn't present before they worked on my car. Now I'm getting a little bit ticked off. After waiting a bit the front desk guy comes out to the waiting area and tells me that the issue was actually caused by the nut on the pinion seal, they just replaced, being lose and that they needed to tighten it up. First off how is that something you miss when working on a car. What would have happened had I not noticed that issue and brought my car back right away. They also stated that they looked my rock slider steps and could figure out the issue they believe that there is possible a short in the wiring harness, despite the fact that I told them they worked just fine before I brought my car in. They said they wouldn't look any further into it since it's after market parts. So I left the rubbing/grinding noise was fixed. So I proceeded home to figure out why my $4,000 rock slider steps would now not work correctly on the driver side, as the passenger side one work with no issues at all just as they had before taking my car in. So I pull up the front driver side trim panels nothing out of the normal everything is connected. So then I go to the rear driver side door and I notice the sensor that tells when the door is opened or closed is missing. The tech knocked it off and just tucked it under the trim piece. Totally aggravating. Should have just admitted he knocked it off form the get go that way I would have known what the issue was and I could have just remounted the sensor instead up leading me on a goose chase to figure it out. Instead of putting the blame on me and telling me oh "there must be a short in the harness" when I damn well know there wasn't a short in the harness. Take some pride in the work you do and own up to the mistakes you make. I would have been far less pissed off about it. Now because of these two issue why would I ever put my faith in Fallon Ford again to work on my vehicle ever. My confidence isn't very high. read more

I've come to Fallon Ford- Toyota a couple of times for oil changes and other maintenance for my truck. The receptionist has always been very friendly and helpful. The service I've gotten at this location has been quick and efficient. One of their mechanics, Jorge, is very knowledgeable on my truck and can answer all the questions I might have on it. One thing I've noticed is that in these COVID times, not all the staff wears a mask or doesn't wear them properly like having the mask hang under their chin. Or maybe they do but take them off at some point and maybe forget to put them back on? I saw a number of different staff members talking to customers and walking around without a mask on. read more

I came in on a Saturday after noticing my back right tire was flat on my 2006 Toyota Tacoma. I came in asking if maybe they could look into patching it up and also get an oil change since I've been meaning to get one anyway. I came in at around 10 AM. I went home and got a phone call saying it won't be finished until around 3 PM at the latest since they had other appointments. So I waited and went back in around 3 PM. They told me they were unable to patch the tire and that I would need a new one because it was too close to the wall.. I then asked if they could just put my spare on for the time being, waiting until 4 PM for them to put my spare on. By that time, I paid my $200 oil change and replacement air and carbon filter bill. (Which I was told later was just a scam basically) and I then headed home.. it wasn't until I made it into my driveway that I noticed they changed out the back left tire... I then went back to the dealership, fuming, to let them know they changed the wrong tire and questioned if they even looked at my tires at all. After waiting for another 15 minutes I was told there were 2 flat tires apparently... Which I didn't know when I left the dealership! The lady at the front desk said the mechanics could even show me them... I agreed. So the mechanics and I walked to my truck and he pointed to the huge nail on the right back tire (the one that I knew was there... obviously) and then when he went to show me the other "flat" - he didn't know it was mounted on my spare tire rack, under the bed of my truck... so they disregarded that one. The tire that was supposedly flat also. I let it go and asked if the truck was safe enough to at least get me to Reno.. and by that time, it was already past 5 PM and any tire shop was closed... the mechanics agreed that the tire would be fine and that I'd have no issues. So upon getting home, my neighbor who's a mechanic was out front.. I asked if he would help me in inspecting the tire on the tire rack for a nail or any punctures. Lo and behold - the tire on the tire rack HAD 0 NAILS.. punctures.. and had absolutely no issues at all with holding in air! Was charged $200 for mediocre (at best) service and I will not be returning... it was a complete scam and the mechanics there could care less about your safety! The pictures show the hook/nail from my tire that they said was okay to drive with. read more

Thanks, Joe and staff, for taking care of our Ford EcoSport last month. It gave us peace of mind to able to leave it with you, so you could figure the brake issue that a local dealership could not. Smaller dealerships can pay attention to your needs. We greatly appreciate being part of the Fallon Ford-Toyota family. The Rew Crew read more

We special ordered a car through Fallon Ford, waited over a year and a half for it and when it finally showed up they made a market adjustment of $10,000 out of pure greed. Very disappointed. read more

This place is terrible. Bought a car from here and the sales manager Joe D was very rude and arrogant when I walked in 6 months later to get an oil change. Oil change took two hours with an appointment. They will never get a dollar of my money again. read more

Worst Customer Service Ever Dropped my car off a week ago and hadn't heard anything so I thought I'd call, apparently the service writer Jackie had written it down wrong and didn't bother to try and resolve the issue, instead waited for me to wonder where my car was in the repair cycle. When asked what if I had never called because I died what would they do, They had no response. I suggested a meeting with Tim the "manager" and was told I could come at 330, well when I arrive Jackie and Tim were already planning how to deal with the fact they wanted $1200.00 to fix the motor in my window and had no intention of ever contacting me by mail or drive by to say they couldn't get in touch with me. Tim even had the gall to suggest it was "my fault" for not calling earlier to check on the vehicle !!! of course knowing they would have to order parts I wouldn't be bugging them , you would expect them to call you and since they knew they didn't have a number, the mail would have come in a single day as my house is 6 minutes from the dealership. The part for my car is $115, I know because I have replaced the other window motor, so that plus labor should not be anywhere near $1200.00. Tim offered me a "MILITARY DISCOUNT" his exact words and he repeated it three times, I've never been in the military and I live in a military town, this is the most offensive disrespectful thing I have ever been offered, it appears Fallon Ford Toyota thinks so little of our armed forces that the offer up "Military Discounts" to anyone with an issue at the dealership. Tim told me if I could get my window fixed cheaper I should, because they had done nothing wrong, as for the dealership which I was a previously happy customer of, well, I wouldn't take a riding lawnmower in there for an oil change based on the crew and employees children running around the service department while dispute meetings are happening. Their lack of customer service professionalism is second to none... PS: I found out I'm not even the first car that was brought in that they didn't have info on the owner.... This is the sort of place that has employees friends and family members probably write online reviews, but remember this was just my experience, yours may differ or be worse... read more

Great place to buy a vehicle and if you want great customer service then go here. They are awesome. Especially Jimmy in finance and Spencer in sales. read more

We purchased a Toyota Highlander here. This was the nicest easiest car purchase we have ever had. We got more than fair trade in for our car. Thank you Joseph G. read more

I brought my car in for the first time today. Initially customer service was friendly. I scheduled here because they offer courtesy pickup/drop off. My husband is in the military and always gone. I confirmed when I dropped off my car this morning at 8am that I could be picked up from my house (after my workday) at 3:30pm. They said yes. When they called be during the day to tell me my service was complete, again, I confirmed a 3:30pm pick up. They agreed. 3:30pm comes and no one has arrived. I call, no answer at the service center, I speak to reception. They are surprised by my request and say someone is leaving to come pick me up. This was at 3:35pm. I'm finally picked up by 4:02pm. Mind you, I'm late to pick up my older son from school at 4pm. We stop to pick up my son and get to the dealership and I ask what happened? It's all, oh I'm sorry! We must not have had a driver when you needed a ride and completely brushed me off. I was pretty annoyed by this tone as I did confirm my pickup TWICE. Good customer service would have accepted the blame for lack of responsibility and clarity and AT THE VERY LEAST, offered to cover the service cost for my inconvenience. I was then late to pick up my younger son from daycare who needed my car seat. So we were charged a late fee from the daycare. Don't take your car here if you're expecting superior service because it's a dealership. Look elsewhere. Trust me when I tell you, they truly couldn't care less and don't stand by their word. read more

We took our 2010 F150 in with some concerns about a shuddering when turning at low speeds, exhaust smell, and an occasional check engine light. We expressed that we'd like to make sure it was safe to drive as we live two hours out and drive over steep unpaved roads weekly. First off, the staff is friendly, professional, and took the time to explain their take on what was going on with the truck multiple times. So no complaints there. However.. The first time the foreman told me about what was going on, he suggested a $4000 repair... the entire cam/ timing piece of the engine. And then said that even with this repair, it might not work and we may need a complete engine rebuild. He said that with this kind of miles on a truck, and with this year, it's not uncommon (it's 2010 with ~150,000miles). I looked it all up online, and it just didn't sound like that was addressing the concerns we had brought it in for. So I thought ok maybe this needs to get done but I don't have $4000 so can we just get this car safe? I called back and asked, again, what can I do to make this car safe, is there anything else you can tell me instead of this $4000 repair? And will this fix the issues I asked about? He said it's all related. Which... isn't really usually the case with cars in my experience. Then he said oh yeah your brakes are also metal to metal my technician said. That bugged me a bit because I thought it should have been said sooner as my primary concern was making the car safe. I'm not saying this guy was wrong, but i found the communication confusing and difficult, and it sort of sounded like they'd only checked the computer, not the car, and are not used to getting older cars in that see a lot of use. We took our car to tedfords for a 2nd opinion, and the diagnosis made a lot more sense based off of our usage and the symptoms we were experiencing. So that's my take! Friendly, professional, helpful, not the best choice for someone on a budget with an older and well used truck. read more

DON'T GO HERE !!! Please go anywhere else on the planet. I went in monday and purchased a Subaru, they to me they would deliver it that evening to Reno where i live. Later that day i get a phone call from the sales kid telling me they needed to get a part and they were driving to Reno to pick it up, i said ok figuring it would be the next day , no problem. I waited all day no call. Texted him that evening no reply. By this time I'm starting to get a little angry and concerned. Since monday I've texted left messages with the general manager and no reply. Today is Friday , if i don't here from them by today I'm calling the police. I've never been treated like this before. please don't make the same mistake i did.! read more

The service department is so rude and unhelpful. My car sat at ford for 6 months because of a problem ford caused and when I finally got to pick it up I drove down the street and the battery died. They refused to cover the cost of a new battery and the person I talked to about it seemed very annoyed and was short and rude with me. She basically just said "that's not my problem" read more

It was a week ago, on Sunday, I was sitting with my wife in a wine bar, and I was not a happy man. I had just been to a local car dealership and they didn't want to make the deal that I wanted, and then I remembered what Steve, a friend of mine, said about his purchase at the Fallon Auto Mall. He said the dealership was great and he felt like they treated him right. What more can I ask for, and so I gave them a call from the wine bar, and Spencer answered the phone. Spencer was amazing and encouraging from the moment we spoke, and his effort at customer service was the best that I'd ever had buying a car. The sad part is, I'd been a loyal customer of the place that left me wanting, purchasing, over the last 27 years, something like five cars (three new and two used). We virtually made the deal over the phone at 5PM on a Sunday. The price we discussed was the price I paid. Yes, he did want me to send him some pictures of my trade in, and yes, I did drive it out to the dealership so he could closely examine it. I tried to explain the issues I was having and what actually caused me to be in the market, and he understood. Spencer didn't exactly have the car that I wanted on the lot, and so he did something about it. He found what I wanted, went and got it, and delivered it on the date that he said he would exactly with the options he said would be included. He made me a better deal on my old Rav than the dealer that sold it to me. Were there any bumps in the road? Sure, it took a week, but Spencer and I spoke nearly every day. He was transparent, professional, easy to talk to, and straight in what he was saying, and these factors all contributed to a great buying experience. Beyond that, Spencer had some help. A very nice guy, named Nick, helped with paperwork and a tutorial on how the car works. Both my wife and I's phones were linked to the Rav's phone system before we even left the lot. Would I go back to Fallon, travelling 1.5 hours out of my way to get the car that I truly want? Without a doubt, I'd return. To sum it up, he found the color that I wanted, had it shipped in, gave me more for my trade, got me a better set of options and it was still lower than the local dealership. By the way, they never even mentioned anything about working to get me the car that I wanted; instead all we spoke about was their in-stock inventory. So, a sad Sunday afternoon resulted in a car purchase a week later, and a happy customer. read more

I had a great experience looking to purchase a new economical and fun car! Everyone was very helpful and patient I might add lol. it took me several attempts driving different cars until I finally found the one I wanted. I've had it now for almost two months now and still very happy with my choice..A Toyota Corolla Hatchback SE..I love it! This car is great and I totally enjoy driving it wherever I go. I hope to enjoy this car for for quite some time to come. read more

Sometimes and always it's a biz that never good nor bad it's all about asking questions. I notice my car fax reads higher mileage then it really is . I have contacted car fax and they haven't gotten back to me yet . read more

A Shocking Ordeal... Bought a $80,000 2017 F350 brand new at Fallon Ford Toyota. At 5k miles the bushings on the front shocks fail. At 9k miles I bring the truck into Fallon Ford Toyota ya know "the one I bought it from" for a scheduled repair. 1hr drive from Reno. Arrive, check in, and wait 1.5hrs for someone to finally tell me the parts where never ordered that they where on back order with no date when they may be available. Bring car home after 1hr drive. 3.5hrs of my day wasted.... Notice when parking at home that the hood is bent from a Flashlight being crushed into the hood from the engine bay denting it upward. (A complete and utter mystery since they never fixed anything since there was no parts) After getting transferred to no where and calling back again the manger says there is nothing that can be done it's a "Ford" issue not a "dealer" issue. And blames lack of notice to tell us that parts where not available and having us drive out was due to new employees.... So finally after a heated argument of the safety of my family riding in a $80,000 truck the dealer takes no responsibility for and how that isn't a way to treat someone... then magically they can get the bushings overnighted through a special 24 hour emergency hotline for ford for parts. (Why does it have to come to that for actual solutions??) So the manager called me back and said he would personally look at them himself to make sure that they were "correct" e.g. Fitment and type since they have several trucks to compare them to.....before we had to come down again. So today Tuesday 5 days later I wake up early for a 1hr drive to Fallon Ford Toyota I then learn after I have gotten there that the part that they had ordered only one of them came in and the other one should come in at around 11:30 later that day. So instead of calling me and telling me that this was the case and having me show up later so I wouldn't waste my time again didn't seem like something worth doing the evening before. But not to worry at 12:45 3 hours and 15 minutes later...I then learned that the parts that they ordered where incorrect parts. To make matters worse Mike the service manager said he would look at the parts personally himself. When asked if he actually did. He stated that he "opened the box and glanced in and it look like all the parts where there" So now I get to go back yet again the schedule yet another appointment for the same issue and drive another hour and spend another day of my time at a dealership for something as simple as two shocks. Clearly it is not only the new employees that are lacking due diligence in follow through but senior staff as well. I have never seen such a poorly executed attempt at customer service in my life. read more

Fallon Ford-Toyota - Service Leaving a LED flash light under your hood crushing the hood upward. Notice the green handle. - Car Dealers Near Me - Fallon, Nevada

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My daughter sold her Toyota Highlander for $29,000 with the assurance they would pay the $5,000 owed to Toyota Financial. When she picked up the check they had deducted the $5,000 from the $29,000 she was supposed to receive. Their comment to her was they would never agree to pay off the vehicle themselves when that is exactly what the sales department did. Watch yourselves when you do business with this dealership. They are extremely underhanded. read more

I just bought a car from a salesman named Eli (hope i spelled that right) and it was a great experience!! I really appreciated the no pressure approach, and he went beyond answering my questions and researching for me. I have had two hi pressure terrible experiences with Reno toyota, so i consider the drive from Reno well worth it. The rest of the staff that i talked to were all friendly So to conclude i will be back and will recommend them to friends. And oh ya Reno Toyota kiss my... read more

I had my 2018 F-150 fixed here. It was in need of a major engine repair. They did a great job and kept me informed all along the way. I drove an extra hour to get here since my local dealer wanted me to wait three months to even look at my vehicle. It was all fixed and now runs great! read more

Jessilyn was a dream to work with. She was incredibly personable, quick, knowledgeable, and not pushy in the slightest. We found the perfect new car for our family to lease after trading in our old one, and Jessilyn made that possible for us. The reason for 4 stars is that the process took forever, but that was out of her control. Financing and detailing took a very long time to do their part. At least they have a comfortable waiting area with recliner chairs and a TV. Nevertheless, my husband and I were very happy with our first experience at Fallon Ford-Toyota. read more

In spite of the poor stars in yelp we decided to give the place a shot. Everything started fine until the salesman decided to back away from some of the original offers made in the beginning. The experience became the normal pushy, ruthless dealership experience I didn't want. If you go to purchase a car there then make sure you're ready to waste 2 hrs with them going back and forth on what kind of deal they can give you. read more

do not take your vehicle here! Horrific customer service, unprofessional, unresponsive take your vehicle to a better Toyota dealer somewhere else! read more

So the only reason this review is getting two stars is because of the friendliness of the lady working the service desk. She was very friendly, happy to help, and kept me up to date through the whole process. With that being said the ability of their mechanics to figure out what is wrong is about as bad as it gets. I told the service desk that my check engine light was on and I gave them the exact code that the car was popping. I agreed to the diagnosis fee because if you chose to have them fix it the fee will be credited to the cost of the repairs. The service department later explained that they could not fix it and that I would have to take it to a dealer in Reno. So before I took the car to Reno I decided to have the oil changed come to find out the car had a small oil leak, was completely out of oil, therefore causing the engine code and rough start/idle. I was already upset by the fact that I lost $50 to the Auto Mall, but became furious when Jiffy Lube was able to diagnose and fix the problem for $20. How in the world can you diagnose a problem if you are not willing to check the most basic things with the engine. Poor form on my part for not checking my oil regularly, but if I am paying for a diagnosis/inspection this is a no brainer. read more

I should have read yelp first, Fallon ford Toyota had my Ford Escape for a diagnostic test, 1st it was a cylinder head temp sensor, $177 but that didn't stop the check engine light from flashing, so 2nd it was a cylinder "1" fuel injector about $300, still same problem, 3rd it was a mass flow sensor, another $300, same problem, so now it's a cylinder head problem, which would be over $300. STOP I told them, the total to date is almost a thousand dollars, and I still have the same problem. what ever happened to real mechanics, if they don't know what the problem "is" don't keep changing parts and charging the customer. read more

This dealership has no idea how to deal with customers as human beings. We brought our 2016 Chevy Silverado for transmission repair or replace. We specifically asked them if they have the time to repair the vehicle in a timely matter, due to the fact that we live in Illinois and needed to go back home. We were in Fallon to help my disabled military Father in-law and my mother in-law who had just had a stroke a few years back. We have never experienced such gross incompetency at this level. They lied to us, they even lied to their own General Manager telling him they were waiting on a warranty inspector when in fact they had not even spoken to the warranty company for 8 days. They did not return phone calls from me or my warranty company in a timely manner. I finally had enough of their incompetence and called the service "advisor" out for not being able to complete the simplest task of giving two part numbers an my tire size to the warranty company within a day. I was asked to leave the dealership and later threatened with arrest if I set foot on their property. Thanks to the wonderful caring people at Champion Chevrolet in Reno I got my truck back two working days after this 16 day nightmare with Fallon Ford Toyota ended. As a previous Ford and Toyota owner. This dealership it's a disgrace to Ford, Toyota and Fallon. read more

This was absolutely the worst car purchasing transaction I have ever had. Zero integrity was displayed a multitude of lies. I saw at least 6 different sales & sales management people all of whom lied. First and foremost they are not a Costco auto dealer! Dolan Toyota is the closest Costco dealer, make the trip there easy to deal with. I was there because of the 0% promotion and ended up with a 5.24% btw I have perfect credit. I placed 8 calls to management with zero calls back. I have spoken to two attorneys concerning this transaction. I will have to deal with this. Do not attempt to purchase lease or have service from Fallon Ford Toyota a morally corrupt organization. read more

If your car requires service beware of Fallon Ford Toyota! Fallon Ford Toyota has consistently proven to be the worst service department ever for our family. We had my mom's Camry in there for four days for them to discover it had a dead battery. We were told the car required a special Toyota battery that would have to be ordered. The battery never arrived, if it even exists! They finally installed a regular battery in the car for $200! We just got my dad's truck back after it took them four days to do an oil change and a transmission flush, because they broke the valve body while doing it. They never call with updates and give you attitude when you get upset with them. They offered us a rental at Enterprise but never called Enterprise to see if they had any cars. Enterprise never received a call from Toyota and said this situation has happened many times with other customers. My dad was unable to do his construction work for four days as a result. We know mistakes happen, but they happen far to often at Fallon Ford Toyota! We will never use them again! This company deserves no stars for service! read more

Not a one star establishment... More like negative five stars for the service department and complete bafoon of a general manger... I scheduled an oil and change and a door adjustment for my 2017 F-250, which I purchased at Fallon Ford. When I got there, they had no idea why I was there, she never even looked me up in the computer. The service lady said she would need to keep my truck the entire day. THAT WAS NOT MENTIONED WHEN I MADE THE APPOINTMENT! When I told her that I had never had any success with this service department and that I hated it, she ignored me. In the end, I agreed to stay the entire day to just get it done and proceeded to the customer lounge. I was met a few minutes later by the general manager who handed me my keys and told me to leave. When I asked why my oil was not being changed he said "you hate it here and I will not subject my employees to that." $60,000 I spent on this truck and this is what I get? According to the manager's LinkedIn profile, he has a BA in communication and is trained in customer service. Perhaps a serious refund is due from UNR as his communication with me was severely sub-par. In my entire life, I have never been asked to leave an establishment and I am shocked that it happened today. As a genuine Ford enthusiast and a frequent purchaser, I will continue to support the company at dealerships in other areas of northern Nevada. Unfortunately due to the serious lack of competence from this service department and the bully that runs the entire operation, I will never return to this location. As an afterthought... perhaps they treat people with new vehicles in this manner for a reason. No warranty repairs must save them serious money... Anyway, the folks in Carson City seemed happy to help after this debacle and my letters to corporate are in the mail now. read more

This was the easiest car buying process I have been in. The wife and I went to look at the explorer and drove away in one. They let us take and do some of the things we needed to do while we told them what we wanted. We came back with exactly what we wanted and then some. I would recommend anyone to come here and buy a vehicle. Truly professional and kind. That's hard to find. read more

Fallon Ford-Toyota - Our new ride - Car Dealers Near Me - Fallon, Nevada