Great experience working with Chad "Casper" the other day. Found my hubby a truck that he likes with LOTS of room! He's only been at Fallon Ford a few months, but has ton of experience with car sells and if super easy to work with. If anyone is going to Fallon Ford find Casper! Thank you Fallon Ford and Casper for the help! read more

Fallon Ford-Toyota - Ford F150 - Car Dealers Near Me - Fallon, Nevada

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I would like to recognize Chad Brandon at Ford Toyota dealership in Fallon, Nevada, for his outstanding customer service. I called the dealership for assistance obtaining a car contract from 2023 for my relative, who was recently involved in a car accident in Reno. Their attorney needed the document, and because my relative does not speak English very well, they were having difficulty communicating the situation clearly. I explained everything to Chad and provided the necessary information. About 20 minutes later, Chad personally called me back to let me know the documents had been emailed and to confirm that I received them. I truly appreciated the professionalism, kindness, and efficiency he showed throughout the process. Since I live about two hours away from Fallon, his help saved me a long drive. Excellent customer service like this deserves recognition. Thank you again, Chad! read more

I would give them zero stars if I could. I didnt buy the truck from them, but purchased an extra 5 year extended warranty for thousands.I drive 50 miles one way to bring this truck into them for what I thought was a reliable maintence shop, was I EVER WRONG!! I brought my 2021 f250 4x4 in because it had a wobble, I could feel in the steering wheel. They replaced the steering booster. The problem continued. I regularly rotated the tires and kept them at recommended pressure. At 29,200 miles the tires had to be replaced at a cost of $1500.00. I decided to get a independent mechanic shop do a 4x4 wheel alignment. They did, and said the front left was out of alignment. So I scheduled a 30,000 mile check/maintenance with Fallon Ford. while there I asked the service advisor Kevin Thomas (718) for renumeration for the tires, since they were continental 60,000 mile tires. He said " if you would have come in earlier we could have done something about them". Didnt sound right, but I let it slide.After receiving a call saying the truck was ready I picked up the truck, looked at the paperwork, All that had been done was a oil/ filter change and the tires rotated, which did not need to be done. Here is a list of things that were supposed to be done in addition to the oil filter change and tire rotation. 1) Replace the engine mounted and frame mounted fuel filters 2) Replace engine air filters 3) Fuel and water seperator, drain if necessary. 4)Inspect brake pads,shoes,rotors drums,brake linings, hoses and parking brake. 5) Inspect engine and secondary cooling system coolant concentration, freeze point protection, addative,corrosion inhibitor,strength, coolant level and hoses, add coolant if necessary. 6)Inspect exhaust system and heat shields. 7) Inspect front axle and u joints, lube if equipped with zerts. 8)Inspect steering linkeage and ball joints, suspension,tie rod ends,drive shaft and Ujoints, lube if equipped with zerts.9)Inspect the air filter restriction gauge, replace the filter if necessary 10) Perform multi point inspection 11) Refill the DEF tank 12) Rotate tires, inspect tire wear,and measure tread depth.13) Change brake fluid every three years. So here is my take on Fallon Ford Toyota.....Be very wary doing any business with them. Obviously they are less than sub par on thier maintenance. There is a reason they are rated 2.5 out of 5. Dont say I didnt warn you. I immediatly called Friendly ford in Carson City to actually do the 30,000 mile check/maintenance. read more

Great staff, great quick and efficient service and did you know they give out a wooden coin for a car wash after service?

If I could give negative stars I would. Worst car dealership experience I have ever had. Buyer and seller beware!!

I have a new Ford F-350 truck that recently had several recall notices. I have in the past have had problems with the Reno Ford dealership, with excessive charges, to just horrible customer services. I called the Reno dealership and ask them when I could get my truck in for the recalls and was told that repairs came before recall service and could not do my truck until November. I then called Fallon Ford and spoke with Kevin Thomas. Kevin was very helpful and said he could take my truck the following Friday. I made the fifty mile drive where Kevin took my truck immediately into the service area. They were extremely helpful and offered to take me anywhere I wanted while waiting. I got the truck back a couple of hours later and Kevin advised me that additional parts were on order. Another appointment was made a couple of weeks later and completed. I would wholly recommend anyone needing vehicle service to call Fallon Ford and speak with Kevin. He was a breath of fresh air dealing with car dealers. read more