Wow!!! I am absolutely humbled by their kindness and understanding of my situation and helping me aquire a very nice van. They make a bold mission statement in large letters on their wall in their office. They fulfilled their commitment to their mission statement and because of that, I will never forget the them! That is my statement that I will stand by as well. read more

Family Auto Mart - Mission Statement - Car Dealers Near Me - Melbourne, Florida

Absurd tactics and lies drove two hours to be told that the only sale cars were cars that needed new transmissions and motors which they posted so many on sale and only had 5 when I arrived which all were not drivable. I was told I would have to spend 10to 15k more than we spoke of before I drove two hours and the car I had initially driven for had been sold a week before. I have videos of them telling me the only sale cars are in need of motors and transmissions once I arrived read more

1/2 of a star... Purchased a car in February 2025. Dealer knows they sold a car with issues. Said they put a used motor in the car yet won't share the documentation on what was done. Had the car serviced and the car has the same issues they said they fixed. What kind of dealer holds the paper work and won't share what they said they fixed. Doug the "General manager" is rude and an imbecile to say the least. We are getting an attorney! Count your days Dougie Boy! read more

Terrible car company. I paid in advance and they still towed my car. They claimed I haven't paid in 3 weeks but I payed a week in advance actually. they also ask you to give good reviews so you can get money off your next payment. Also when i got there looking for one car they convinced me to get a $10,000 car because the other cars weren't "reliable" . Not only that but they act super nice at first and make you feel welcome but when you actually deal with them for a while they're rude especially Rob. read more

The absolute rudest, most obnoxious people you will ever deal with. I asked if they take zelle and the loser who answered the phone told me no car dealers take zelle (Total Lie) when I told him I bought a car with zelle recently he called me a dick head and told me to go fuck off and hung up on me. Nobody should be so desperate that they have to go to this place. Look at the reviews. They suck. Used car dealers all about these guys are the bottom of the freaking Barrel. Take your money somewhere else. Anyone selling a new cars this cheap??? You know they must be garbage. read more

Car wasn't in the best shape at all.But I didn't get his name but he was very honest and nice throughout the whole interaction

TERRIBLE CUSTOMER SERVICE. I called asking if they were negotiable because I was trying to buy at least 10 cars for my fleet was told I haven't bought sh** so no reason for good customer service was blocked and told that go waste someone else time. Whoever is the owner I will be sure to be in contact with them. read more

Believe all the negative reviews! The general manager is one of the biggest idiotic lying POS I've ever met in my life! I drove from Orlando, and all their advertised vehicles were not there! Lowest of the low lives of all our dealers!!! read more

Bought my car used and got the best deal for my dollar! Warren was a BIG help in making the process easy :) read more

Family Auto Mart - Car Dealers Near Me - Melbourne, Florida

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great sales person , dealt with three however all on the same page. didn't get the car I wanted donwas disappointed on that how we did find a reliable (so far) Jeep Liberty for me . finance/office man was great abf expained everything great. return customer here because of great past experiences with Family AutoMart read more

If I could leave zero stars, I definitely would. I definitely do not recommend this place. Went in to buy a car in hopes of to have the guy I talk to you on the phone (Doug) but instead ended up with Warren. Warren had a bad attitude the whole time. Told them I wanted to go to a dealershi hardTold them I wanted to go to a dealership and run my credit, and he had came in through the money in my face and told me too f***king count it. I told him I didn't like his attitude and that I need to speak with his boss. he said this isn't your effing job and you don't need to talk to my manager. Told me to get the fuck out of here. Do not go to this place unless you talk to Doug. Doug was great! read more

I'm not really posting a review.....or maybe I am. I need to buy something inexpensive for a family member, and I checked the Family Auto Mart website. The inventory looked decent, and so did the vehicles. But after reading the reviews, I'll pass. Just came here to mention that every dealership gets a few bad reviews.....you can't please everyone. But this is probably the first time that I've seen every single reviewer give 1 star....and most mention that if no stars were an option, that's what they would give....and most mention words like scam, rude, disrespectful...etc. read more

i literally just called a few minutes ago to inquire about cars they had on Craigslist: When calling to inquire about his vehicles he was very rude!! I asked for carfax and he wouldn't pull it unless I was ready to buy. He also asked what it was I was looking for. I stated lower miles than 110k on this vehicle 2015 and told me "if I wanted low miles to go to a dealership and pay 20k" this is bad customer service, tone was rude and I told him he was being rude and then he hung up in my face. Do not shop here go else where!!! RUN!!!! read more

Just left Family Auto Mart and thoroughly disappointed!!!! Cars ARE NOT as advertised. The initial salesman, a younger guy,was nice.. My husband asked the salesman why the advertised picture we saw was different than what is on the yard...they conversed back and forth...THEN, another salesman jumped in, probably a manager, was rude and not professional in his tone, kind of sarcastic even! Shop elsewhere because these cars look a little worn. They do not advertise how the cars really look read more

Family Auto Mart was selling a Lexus IS250 as a trade-in and when you call them, they intentionally sell it stating "we don't check anything so don't ask" which is SHADY from the start. I asked the DOUG to tell me if the AC worked, I would drive 2 hrs to go there only if the AC didn't need fixing because I live far away. He tells me usually the AC works on an IS 250 "but that's the least of your problems with that car?" I said "Sounds like you know something I don't know, usually not with a Lexus IS250 meaning they're usually mechanically sound. Then the guy goes into JERK MODE and tells me "it's perfect then, come on down? I asked him why he was being a jerk and if he wanted the sale, I'm just asking you to go to the lot, start the car, and put your hand next to the vent if it comes out cold I drive 2 hrs tomorrow to see it. He said "I'm not selling to you F*^%% OFF" and hung up, THAT'S A SALSESGUY? When I called back the same guy pretended I wasn't talking to him right 5 MINS before (DOUG) and tried to blame his attitude on my comment that IS 250's are mechanically sound. This shady guy is the reason used car salesmen get such a bad rap and I wouldn't trust these silver-tongued, nasty salespeople that are too lazy to get off their behinds and put a key in an ignition. They lost a sale today and a customer for life; STAY FROM THESE DISRESPECTFUL DOUBLE-TALKING, LAZY SALESPEOPLE THAT YOU CAN'T TRUST. read more

This dealership is very misleading with there ads.They advertise vehicle that they know are not on their lot any longer.If a cash deal is advertised there is problems with it.I drove 2 and a half hours from Jacksonville and a salesman mentioned the car I came to see had gone to the crusher. I was told by a salesman on the phone the car was available. Very disappointing Buyer Beware. read more

Every car here looks like it's been through hell and back. I called about a car 3 times. Guy on phone told me bring 1k and I'll drive off. I got there and I wasn't leaving without at least paying 2k for a car that has 230k miles most of these cars are like 2-3 month cars because that's all they'll last you. And when I finally went some kid working was being a hard ass like someone actually cares lol. If I could do no stars I would lol. read more

Don't ever ever ever buy a car from here the people are rude as hell and the cars are she's on are crap payed 15,000 for a car the a/c broke in 2 weeks and the engine blow up after 4 mouth. The car look good but are 1not dependable. Their mechanics have no idea what the hell they're doing. read more

All the reviews of this place are 100% correct. This place is a joke. Cody, the salesman has no idea what cars they have nor the prices and since the prices aren't listed(or a master list or code on the car) so he has to go into the office every time to ask the manager questions. When I asked to talk to Doug the Sales Manager, he was rude and unprofessional. I had a pocket full of cash and was simply looking for a decent car at a decent price for my daughter. They don't have those kind of cars, they ONLY have junk and horrible unprofessional service. It's why when I was there, NO ONE else was there. STAY AWAY!!! 1 hour later I went to a small professional dealer and bought a nice used car for my daughter with a reasonable $99 dealer fee(They are unrealistic $899) for cash and a 5 star rating. Huge mistake these jokers are making. read more

This is not a trust worthy business what's so ever I work for literally 5hrs and I couldn't do it anymore the vehicles are not reliable what so ever. They will up talk all of these car to a customer and push them into something PLEASE PLEASE PLEASE do not buy a car from here even if your struggling this is not the place to get a car from here it will be a huge mistake. read more

i wish i could rate this place 0 stars. i was here with my boyfriend and he was trying to get a car. most of the cars had problems, but there was 1 that was decent. he made an agreement with the owner of this crappy establishment, that he could trade in his current car and make further payments. my man wanted all of his agreements in writing so that he could further review the agreement, which was somehow a problem the whole time?? he asked for the agreement and writing and was told "i don't know what your deal is with having everything in writing. you're not even buying the car now so come back and buy a car then we can talk" and the owner "Doug" was extremely disrespectful. my man told him not to speak to him like that and was told to "get the f**k out of here with your shitty credit and rebuilt title". i would STRONGLY recommend to not get a car from this place. extremely shady, unprofessional, and just ghetto. spend money on a better car and a better car lot!!!!!!! read more

First time I ever leave a Yelp review since my experience was so bad. ***Total bait and switch!*** My vehicle was totaled and I had an insurance check and needed a vehicle ASAP since my rental was expired. Called before hand to verify vehicle was still there and was told it was, called a second time to make sure it was clean title and not salvage or rebuilt, and was assured everything was fine. Drove an hour and a half 100+miles with cash and when I get there I get told "Oh, by the way, its not running right and has a rod knock. We have plenty of others though". WTF?!? They couldn't say that in the ad or during either of my two calls??? I wasted a whole afternoon and $20+ in gas. The cars are all in poor shape, straight from auctions with zero reconditioning. They don't even vacuum or clean the interior or even take a second to wipe dirt and crumbs off the dash. DO NOT EVEN BOTHER. read more

Be very careful when going to this dealer. Do your homework to see what the car you want is worth. They will not provide a CarFax, so it's a good idea to be able to run one. We went armed with cellphone that provided a hotspot and a tablet so we could look cars up as we shopped. Went to Family Auto Mart to see cars listed on their website - was told they were sold and they are 2-3 weeks behind updating their website. Ok, we could see that. Asked about 2 other cars - test drove them. Lots of items that needed fixed on both cars - electrical and cosmetic. Check engine light was on - told probably an O2 sensor. Took car to local auto parts place, they confirmed O2 sensor issue. Then, looked the cars up on Kelly Blue Book and ran CarFax. This is where it got interesting. One car in "fair" condition with the miles was listed at $3500 and the other at $4000. Made those offers. Was told by salesman he didn't know how we got our dollar amounts as he showed us a webpage with $7something thousand listed. The alarm bells started going off. We asked him to show us how he got that dollar amount. As we watched him pull values from Kelly Blue Book I noticed he selected "Excellent" for the cars condition. I asked him why he did that because the car is certainly not in "Excellent" condition, at best it is in "Fair" condition. The answer "we always choose that." Hmmmm........... The alarm bells good louder But even with him checking the Kelly Blue Book site in front of me, the amount returned was only $5something thousand (selecting "Excellent" condition mind you). He could not replicate how he got the $7something thousand dollar amount he presented to us. The alarm bells were deafening at this point. We chose not to buy from them, they wouldn't accept our all-cash offer saying they couldn't purchase the vehicles at auction for what we were offering for them. Mind you, this is after the salesperson couldn't replicate the dollar amount he presented to us on Kelly Blue Book. We ended up buying a Volvo in EXCELLENT shape with FEWER MILES for less than they were asking for a Cadillac with lots of electrical and cosmetic issues. My advice, if you go here, go armed with knowledge and the ability to look up the value on Kelly Blue Book and to run a CarFax. Don't accept vehicle values they give you. Better yet, don't buy here. read more

One star is too much! My husband went here last week to possibly look at some cars. As soon as he drove in the lot, a salesman comes up to him and says "We don't do financing for Door Dash". No hello, nothin!! The salesman just happened to see my husband's door dash stuff sitting on his windshield. This is a side job that he just happens to love that he does on weekends for fun. This guy knows nothing about him or his situation. My husband was stunned & turned his car around and left. The salesman starts yelling and running after his car saying "Whats wrong? Is it something I said??" Unreal....how ghetto can it get?? read more

If a "ZERO" was an available option for rating, they'd have a zero for sure. First and foremost- I have been researching used car dealerships recently in hopes of finding a "decent" dealership, none exist. While searching the internet, my fiance came across Family Auto Mart. He suggested that I also take a look at their inventory because they had a lot of nice cars that were at a great price. So, I took a look myself, found a great car for us, and the next day, we set out on a journey to purchase the vehicle that we found. It was a really nice Honda Accord for $4,500. I immediately said, WOW, lets go. Upon our arrival, as soon as we got out of the car, we were immediately sought after by a salesman. My fiance told him that we were just browsing and wanted to take a look around their lot. My fiance also asked him if the prices were noted on the vehicles and "Fredo" (the sales guy), said no. My fiance is under the impression that auto dealers who do not list the sales price on the car will adjust the price depending on the person (or type of person) who is looking at the car, I am however, starting to agree with him. When we finally located the Honda Accord that was our sole purpose for going to this dealership, the price was $8,000. So, my fiance asked Fredo, "where are the cars that are listed on your website that are supposedly $5,000?" Of the 300 cars that they have listed on their website, they had only 1 car that was the actual price that their website said. Family Auto Mart = Price Gougers If you are ever driving down Aurora Road in Melbourne and you are looking for a reliable used car, DO NOT STOP HERE!! read more

It's been a while since I bought my car here. Let's be honest, it's a used car lot. You should expect to have a used car salesman try to sell you a crap car that is way overpriced.... And that's what you get. I didn't expect him to be a particularly nice guy, but he was and that was refreshing. Bring someone with you who knows cars, and like me, you may get a decent car for the inflated cost rather than a POS. read more

I HATE this dealership!!!! So stay with me on this one.... I was looking for a specific vehicle on AutoTrader the past 2 weeks with average prices around $7,000 for what I was trying to buy. I stumbled across a vehicle from Family Auto Mart for $4,200 one late Tuesday afternoon that looked pretty good from the 4 pictures posted on AutoTrader (First warning sign, this is how they reel you in, semi-decent photos to invoke interest). There were no miles listed on the site though, so I e-mailed the seller inquiring if this great deal was still available and what the mileage was. I received a call the next morning, now Wednesday, telling me the vehicle was still available with 120,000 miles (Great! This is roughly what I was looking for). I began to start telling myself this deal was too good to pass up and if it didn't have all the features I was trying to have, no big deal the price was great and I wouldn't have to finance. So...put all my ducks in a row in the next 45 minutes. Scraped money together, lined up selling my old car on the way down (I live in Gainesville, about 2 hrs & 30 min away), telling the boss I was leaving for the day, had the girlfriend do the same with her boss, and finally, called Family Auto Mart to tell them I was coming and to hold the vehicle. At that point, the new salesperson, not the one who called me first, told me the car was already sold:( ON SUNDAY!!! Mind you now, it was now Wednesday! And he started asking what else he could sell me instead...without once apologizing for the enormous clusterf*ck he just caused me. I had to cancel the sale of my vehicle I was selling on the way down, put my tail between my legs to tell my boss I was in fact finishing out the day, broke the news to my girlfriend to do the same, and managed to look like a complete idiot to all for letting this happen. These jerks get you in the door by a crazy low price and then try to sell you a similar vehicle for double! Bunch of pigs! Hope they all burn in hell! read more

Family Auto Mart - What a DUMP!!! - Car Dealers Near Me - Melbourne, Florida

Horrible place came in a couple of times first the guy tells me a full roll of cars were lemons huh, then there's a 900 dollar fee for buying a car. They get you there with cheap prices then hit you with fees that make it a lot more. This place is very dishonest. read more

I would stay far far away from this dealership if I were you. They are very unprofessional, and you will likely be scammed. Dirty business practices, especially when it comes to the manager, Doug. There are many dealerships that you can choose from where you don't have to worry about theft or lying. read more

If you can avoid this dealer, Please do so!! They had the nerve to tell me the car I bought would be safe to put my grand kids in, it was not! Less than two weeks old and I had to put over a thousand dollars into it just to keep it on the road. Hope they are proud that they ripped off a disabled senior citizen. read more

I bought a mini van back in 1990, or near that time. The transmission stopped working. They wouldn't fix it, or even offer us a dealer discount (I know they get one) to get it fixed. So, we just limped the van there, and left it. They were very angry. They told us we were going to be sued for the unpaid balance. (No, they never did). Why am I here? I just wanted to see if they were still up to their old tricks as I am looking for a used car. I won't go there at all. Waste of time. read more

False advertisement, extremely rude, unreasonable prices... must i continue??? I came across the website and immedietly knew the prices were too good to be true but i figured id give it a shot anyway. I called the number listed on the website and asked the woman who answered if the prices listed on the website were the actual prices, after connecting me to sales and waiting on hold for 15 minutes, she returned to the call and told me someone would return my call within the hour that they were extremely busy. A few hours later after not recieving a call back, I decided to drive over there and check the place out. Upon arriving my first view was the salesman lounging outside playing on his cell phone. I asked him about the large variety of cars i found on the website listed at 2995, 3995. He responded that the cash only cars (pretty much anything under 5000) had serious mechanical issues and were not drivable. I expressed my annoyance at that information being left out of the advertisements. He remarked if i had called ahead someone could have assissted me over the phone. As if wasnt still waiting on a call back when i pulled up and saw him playing on his phone. Although i should have just turned around and walked away, i allowed the man to show me "a few of the cheaper cars". The first car we approached was a 2004 civic or accord with almost 200000 miles on it for almost 8000 dollars. When i realized he was serious, i turned around and walked off without another word. What a scam! read more

Let me start by saying: When I see a car for an incredible price I ask, "what is wrong with it?" Before I drove from Kissimmee to Family Auto Mart (1 Hour and 20 minutes away) I had a conversation about a car I saw online. It was and incredible deal, I asked that same question: "What is wrong with it? I was told that it had high mileage (140,000 miles for a 2002 Toyota which is not that high) so I took that long drive only to find that the car I inquired about was in the back somewhere, dirty and covered in leaves and was undriveable! REALLY? They claim they put God first but they scheme more than any car dealer these days. First of all they don't put any of their mileage online, when you arrive there aren't any prices on the windows and instead of listening to your needs for a second they try to rush you into the first car you ask about totally ignoring your price range. They also use all the cliche sales terms like "I should by one for myself" "We just sold a bunch of them yesterday" " If I gave it to you would you take it?" I did real estate and vacation sales so I know all of them and learned that only the happy customers will refer your business. Anyway they make it easier for the people next door to sell lol! read more

If looking for a reliable used car, DO NOT STOP HERE!! I wish I could leave 0 stars

THE Worst Car Sales place in Melbourne. Read Elfrye's. post here .. And the posts on there site . One mentioned Junkyard , Dead motors,Trans, every expensive piece a car needs to run are Broken .. Another said they use every dirty trick in the book.. Only nice up front, then taken at the end.. Your chances of not getting Scr-wed Over are slim& his buddy none.. Marked up prices are to the Max , that they can take the innocent buyer for.. 60 minutes , Geraldo Rivera & the local news should run an investigation on this operation and what they try and do to the public.. read more

They're not honest! We called on a SUV prior to making the 2.5 hour drive. They told us that the reason the truck was priced low was due to high mileage. Low and behold, the truck was there.... But it was also banged up (not mentioned or visible in their clever photo angles), had a messed up engine, and the trucks computer was messed up. Honesty would have gotten us to at least look at their other cars! Their loss!!!! read more

Absolute worst car buying experience ever. They promised to pick up and repair my vehicle two weeks after buying it, and told me it was repossessed as soon as they had it. I was not behind on my payments. These people are absolute thieves. They only returned some of my personal items from the vehicle and demanded that I sign a form stating that everything was there, in spite of over $100 worth of tools missing. read more

When shopping for a used car for our 23 year old daughter, we looked at multiple used car dealers in the Melbourne area and found Family Auto Mart. Although they were closed on Sunday, ???, we ran through and looked at several of the vehicles we saw online. Decided to go back Monday morning and were glad we did. The Finance Mgr and our sales person were very knowledgable and helpful. We settled on an Acura TL and they were able to assist with all of our questions and concerns. We reached a very satisfactory deal, had a great experience and have a very happy daughter! We will be back when it's the boys turn! read more

Do not go! Dishonest! I almost got car then got it checked at a car shop and it had lots of problems that they knew of due to the constant jumping of battery where the mechanic could see scratches and starter problems car lot guy always had to be the one to start it up or bring it around.... They had knowledge of this wich makes it worse!Tires no good a leak ect......... read more

If I could rate less stars I would. The online inventory doesn't match what's on the lot. No listed prices on the cars. Pushy and very aggressive so called sales staff will become quickly agitated when you ask is the price actually $7000 or like $7000. They seem to randomly pull prices from who knows where. Cracked windshields to broken lights are clear safety violations and shouldn't even be available until they are made legal and road worthy. I highly recommend avoiding at all costs. read more