We have just purchased our 4th vehicle from Cocoa Hyundai. Our sales person, Dan and the sales manager, John, did a great job of getting us into the vehicle we chose. Brian in finance closed the deal and we were quickly on the road. read more

Sold a lemon car. Shakes and told it's the profile of new car. We have had 3 sets of tires on car and HQ Hyundai says there is an issue. We have to work through Hyundai Corporate and it's been a month niw. The owner At Cocoa is worthless, won't take or return calls. We have had 7 cars from there in the past 20 years and recommended friends and family . This is a 65K car, not a small expense. read more

Have you ever heard the expression "I wouldn't throw water on it if it was on fire!" Well this is the best thing I can say. Service advisers with sketchy advise. Courtesy transportation NOT! Calling me with accusations of damage to loaner vehicle they later had to walk back with apologies. I'm way old for this drama especially after spending $2700 for work I probably didn't need, who's to say? However I am lucky enough not to have to deal with crappy service. They are right I do need a new car and I will be trading in my car, at Cocoa Honda so I never have to deal with Hyundai dealership again! read more

Unsolicited calls after using KBB website for a private value on a vehicle i dont even own. Repeated harassment for weeks. No way am I thinking of this place next time im in market for a vehicle and certainly wont be recommending based on their behavior. read more

Great experience working with Alex Garcia. I would recommend him to friends/family. Walked out with the car I wanted at a good price.

Love this establishment they get five stars outstanding service great sales department fair pricing and the Hyundai product is awesome

It has been several months since my repairs at the Cocoa Hyundai collision center and this review is long over due. Following the hurricanes that hit Florida last year I had a Palm tree fall on the bed of my truck causing heavy damage. I made a claim with my insurance provider who sent me to the Hyundai collision center, where I spoke with John. Throughout the entire experience I was kept up to date with the repairs and even offered a spray in bed liner as opposed to a stock bed with no liner like I previously had. My truck looks amazing and I couldn't be happier, thank you John and the rest of the staff. read more

This is only a review for the parts department of Cicoa Hyundai. Bill was very helpful and even though he did not have the part nor could he even give me an estimated time that it could be delivered, I do appreciate how he helped. read more

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Cocoa Hyundai has been assisting with fixing misfiring cylinders on my 21 Kona. Cocoa immediately took the vehicle in on the spot, confirmed the issue, ordered parts, and had me in a rental car within an hour. Avoid Coastal Hyunda in Melbourne. Their staff are ineffective and rude. I will only use Cocoa Hyundai moving forward. read more

My wife and I were driving from Maryland to Miami on a 2 week road trip with stops along the way. As we got farther south we realized that the A/C on our 5 month old 2024 Elantra was blowing warm air. We were able to call ahead and make an appointment at Cocoa Hyundai. Jerry and the entire service team couldn't have been nicer. We were in and out in about an hour with nice cold air blowing. Thanks Cocoa Hyundai for being so accomodating...and Jerry rocks! read more

Mark Edgington my Service Advisor is the Best. Thank you for Great Customer Service and Support. Robin Couture read more

Update: I contacted the sales manager directly, explained my situation and he has arranged to fix my paint issue on Sunday. I will update again once I pick up the vehicle. He had me come down and the auto body mgr. took a look at damaged paint and the discussed how to correct it. They both handled the situation very professionally and offered me a loaner car for the time it will be in the shop. I feel so much better about my purchase now. I really do love the vehicle and plan to keep it a long time. Fingers crossed! 12/8 I received my vehicle back and they did a beautiful job on my door. It looks as good as new. Everyone there was so accommodating. They gave me a loaner and definitely made everything right! Very happy with the outcome. read more

This dealership is under the same ownership as Coastal. These people have drug dealers working in their service department. they won't honor the "warranty" that comes with their cars. I called Hyundai customer service and reported them and now they have called me saying they no longer will work on the car and to go to a Hyundai out of brevard basically because they own both cocoa and coastal Hyundai. Don't buy from here, they do not honor the warranty. I've been dealing with AC issues on a 2020 since 2022. Still isn't fixed, now they refuse to work on it ‍ read more

Cocoa Hyundai - Peter the service associate who drives our cars. - Car Dealers Near Me - Cocoa, Florida

Stay away from this place. Don't believe a word they tell you. Sold me a used vehicle with " no problems", turned out it had been wrecked but they never said anything. Got rid of the vehicle after a number of problems presented themselves. I sold this vehicle more than 5 years ago, yet every year cocoa Hyundai contacts me asking to buy the vehicle off me. I have tried multiple times to get them to stop contacting me as I no longer have the vehicle. THEY DON'T LISTEN or are too stupid to understand. read more

Horrible customer service. Made an appointment to drop off car and gat a loaner. Drove 35 minutes. Got there and was assigned courtney. Horrible disgusting attitude. Says no car available. She was rude, smart *ss. More concerned about eating than working. Drive to Orlando. Skip this hole read more

While on vacation we decided our Hyundai Palisade should have an oil change. The dealer's processed work so smoothly. Online scheduling. Able to get in within the hour. Morgan was our service rep. She was responsive and did not come up with unreasonable care recommendations. This dealership was professional , efficient and had a happy staff. I never knew getting the oil changed could be so fun. read more

I purchased my car from Cocoa Hyundai- During the buying process the sales person help me to found the car I was looking for- They have a great customer service, if the car has a recall they will contact me, follow up and fix the problem- Also when I purchased the vehicle, they give me Free Oil changes every time its need it. Car is running excellent after 3 years read more

Cocoa Hyundai - Car Dealers Near Me - Cocoa, Florida

I have been taking my moms car and mine here for a few years and our service advisor Courtney is the best ! She's straight forward, kind and informative ! She definitely makes us feel as we are being taken care of. We love her and hope to be able to work with her for a long time ! read more

What a breath of fresh air. In this market of let's just take Advantage Of people. The service department at Cocoa Hyundai are the best. They keep you informed and make you feel wanted. Thank you Kevin Savage for running a top notch service department. We will be back. We went there all the way from west Orlando And we were not disappointed at all. read more

Had a great experience at this dealership. After visiting other local Hyundai dealerships and fighting to get the car and price that I wanted, this dealership was one that worked with me. Trevor was great and showed me lots of different models and prices. Justin was wonderful to work with when it came to finalizing the deal. Even working with Brian to close everything out was great. Terrific experience from start to finish. Definitely the dealership to visit !!! read more

Everywhere I read it said that you get a $7500 rebate if you lease an electric car. I leased an Ionique 5 last month and they insisted it's only $5000 rebate. Recently, I checked with other Hyundai dealers and they said it was $7500. I leased it at the time anyway with the $5000 rebate. Now I am trying to communicate with my 2 sales people and they will not reply or return my calls. Even the customer relations manager, Karl, will not return my call. They should right this wrong in some manner. My lease is almost $1100 per month. Their owner replied with just words but no real rebate. When will he right this wrong? read more

Had a GREAT experience with Cocoa Hyundai, and was thankful to have had Greg as a salesman. Couldn't be more happy with my beautiful Elantra. Everything I said I wanted, I got! This dealership is the best I've seen yet, by far! Couldn't have gotten a better deal anywhere else. read more

Cocoa Hyundai - Car Dealers Near Me - Cocoa, Florida

Great sales and knowledge of all vehicles. Always awesome service. Very professional in all areas! Highly recommend!

Bought a sonata online - had a issue with the side mirror. My wife took it in after making an appointment that same day. My wife took it in and Morgan was very helpful. The car was 1 day out of warranty and she said she'll look into getting it fixed for free under warranty. And she did - they checked the car out. Told her she could wait to do the oil change. It was a comfortable experience for my wife and she said she would go back there for all our services. Wife also said the coffee is really good there. Pro tip. read more

So an update, we certified our car at their wish and it was supposed to come with a second key. Here I sit two weeks later after begging to get the second key. No apology, nada zip zilch. Super upset because we trusted them to do right by us. read more

The dealership had a good variety of cars for sale. Our salesman Chuck helped us find exactly what we were looking for! Will definitely be back! read more

Recall repair CAUSED the very problem it was supposed to prevent! No accommodation was made for my inconvenience or additional expense. Won't go there again. read more

Absolutely the finest body shop that I have experienced. The manager Jason Tooley and his team are artists. Five star customer service. Look no further than these folks to insure the finest care of your vehicle. Top notch Barry Schmoyer read more

Do NOT believe advertised prices or offers. Verified by telephone advertised price was actual price, only to find when I got there they then added up to $10,000 over original MSRP. Trade-in coupon they sent only good toward made-up price they set: not a real offer. Would not say they negotiate in good faith. read more

So far not impressed at all with the service department. The lack of communication from the service advisor and the rude comments from her are so not appreciated. Do not recommend bringing your car here for service if you can help it read more

I bought the warranty with my brand new Santa Fe in 2016. All upkeep and oil changes, perfect condition. Tonight, Pumping gas at bj's turned the car off, and it just would not start even with a jump. Called Cocoa Hyundai , and the service number. John and Burt brought me a loaner and my car was taken to the shop. Thank you thank you thank you. You guys are the best. Can't get that service from Carvana!!! read more

I first want to apologize to Josh and the entire Sales Team for this review. The Sales Team were indeed 5 Stars! When we purchased our NEW Hyundai 2 months ago we were very happy w/the process.However, when we buy a car we naively believe its a package deal meaning Sales and Service are both working for the clients of the dealership. Unfortunately, that wasn't the case yesterday and both myself and my husband are completely dissatisfied with our first service visit. It started with my NEW car not starting in my driveway. I had a difficult time getting the unlock on the remote to work. I had to be right next to the door.Once inside the engine would not turnover-only a weak click. I noticed quickly the dim illumination on the dash and gear box along with a RED warning message on the screen stating the battery was very low. NO, I DID NOT LEAVE ANYTHING ON IN THE CAR! In fact, I'm very obsessive about locking my car and setting the alarm. We've driven the car everyday since its purchase but it only has 1491 miles. So not starting out of the blue is not acceptable and something to be concerned about no matter how their service dept feels. The car hadn't been driven for perhaps 3 days due to illness and that's the longest it has sat idle since purchase. I was going to call for towing but when I called my husband he suggested I try charging the battery first with our portable battery charger. I waited about 35 minutes after placing the battery on the charger at 10amps and it came back up showing a full surface charge. I called Cocoa Hyundai Service and explained the issue with my NEW car. He asked what year was the car and I said 2018 with less than 1500 miles.He responded by asking me if the car had less than 36,000 miles in order for the warranty to still cover the battery. Apparently listening isn't a strong skill in Service? I again stated this was a NEW car and that I wanted a NEW battery put in the car because this battery should not have self-discharged at this rate especially when this car only had 11 miles on the odometer when we bought the car. I have to wonder about this car since it could have sat on the lot for over a year and who knows how old the battery actually was when the car was built in South Korea? I know with only 11 miles at purchase it wasn't driven much at the dealership. When I arrived and again said I wanted a new battery put in my NEW car, I was asked if I had an APPT! No, I just called and was told to bring in the car. Next came did I know the name of who I spoke with about this problem? No, does that matter? He then asked someone at a desk if they HAD TIME TO TAKE A BATTERY WALK-IN WITHOUT AN APPT? This borders on lunacy. Anyway the car was taken back. Next encounter with the service man was his paperwork and assurance that everything checked "GOOD" diagnostically and I was good to go. I called my husband who is an excellent mechanic after leaving the dealership and he was very upset with them. He said the test would naturally have been GOOD since I just put a full surface charge on the battery only an hour before and then drove the car. But as he told me, their test does not explain the rapid self-discharge simply because the car wasn't driven for a few days? I wonder if my husband had taken the car in would he have been taken more seriously? I felt very patronized and treated like a child who probably left a dome light on etc. No wonder woman hate dealership! I certainly won't be returning to this service dept. If they can't replace a battery in a NEW car based on my word that something is definitely wrong then do I really want to trust them with something much more in depth? Sorry, Josh, but they had their first and last shot with us and they failed miserably. read more

The dealership customer service is ridiculous. While my vehicle was in the body shop, several calls back and forth were needed between the body shop, insurance and myself. Each call to the main number was answered by the same ignorant person who insisted on a first and last name just to be transferred to the body shop. After 70 plus calls over 3 weeks, it gets to be more than annoying. When refusing to give the last name, he refused to transfer to the body shop. Bad customer service. Not only the refusal, but the snide attitude set me off. He stated that without a last name there would be no transfer. I told him that that hasn't always been the case and to just transfer me to the body shop, as MY vehicle required additional updates via phone. I told him I would speak to his manager and he stated that his manager made the policy. I guess badgering a customer is his way of compensating for his low paying job. I told him to get his manager on the phone and I would speak to him. He mysteriously couldn't find a manager in the entire building. I told him he was a dick with an attitude and I would be up there to speak to his manager. I have since changed my position and feel that showing everyone on yelp what a dick with an attitude does to enhance customer service by telling my story. In all fairness the folks in the body shop have been excellent to deal with and have gone above and beyond in every sense of the meaning. Much appreciation to Mitch. He has been helpful, understanding, polite and a joy to work with. As for the dick that answers the main phone line; You now have someone who currently owns 4 Hyundai's that will never set foot on that sales floor to purchase a vehicle from Cocoa Hyundai. There are other Hyundai dealerships in the area who appreciate their customers and will answer the phone in a non confrontational way. The best advice I have for him is to go get a job that he actually enjoys going to daily. Until then I'm sure others will stray away from the dealership as well. Nice job! You had one task to do and you failed to answer the phone in a pleasant inviting way. Dick. read more

Came in for an oil change today and had a pleasant experience. They were quick, didn't do any unnecessary work and then charge me without my consent, and friendly. Plus a free breakfast sandwich doesn't hurt! Ask for Taylor, he's awesome! read more

Dishonest. Does not honor the price shown on website. Bait and switch. Pads the cost with a lot of miscellaneous charges and tries to pass them off as something you agreed to. Worst car buying experience of my life. Sales manager is a slap you on the back, lie through his teeth conniving crook with no sense of decency. read more

Lett me begin with I purchased a brand hen my payment was due I was shocked again to find out they had forgotten to file paperwork with bank. So the calls started. Finally the loan was there and I made a payment. But they never paid off my trade. I recieved letters and calls from bank that I was delinquent. I called and called they reassured me they would process payment. Yet again they messed up, they paid off wrong car. So I had to start calling again. Finally after many calls they paid trade in off. I tried for months to pay car payment on my new car but unable to because of yet another mistake by the dealership. The bank closed the loan. Here we are today 5 months later and I find out from bank that dealership got their money returned and I am facing repossession because there was not a payment made. Which I was unable to make because they paid off wrong account.I have multiple penalties and late fees and negative remarks on my credit profile from yet again another of their mistakes. This truly is horrible that this is happening to me. The dealership should be responsible for the penalties and late fees. For all the stress and heartache this has cost me the dealership should take ownership in their mistakes. They should make this right. This is no way to treat a customer. Shame on you cocoa hyundai. read more

Unfortunately this dealership is disappointing. I've been a Hyundai customer for five years, never missed a payment, and I walk into this dealership and the manager sits in his office and sends his salesman to me 8 times trying to haggle me for a payment I cannot afford and wants a down payment even though I explained that my children were kidnapped to Lebanon and my cash goes to court fees fighting to bring them home. Manager never got up to shake my hand nor say hello. Salesman did nothing but brag to me about his struggles with his daughter knowing my children were kidnapped. Horrible experience. Do not shop there if you have any human decency. read more

You are "one of the family" when you buy a car. But when there is a problem with it, you are a stranger and not acknowledged at all. Will never go back to buy a car from them and will only go back to get the free oil change. read more

RIP Off! Don't believe anything they send you in the mail because it's just a scam to get you in.

Update: Within 24 hours of writing the first review my service remarkably improved. All phone interactions then became professional, friendly and prompt. read more