I am not normally someone who posts reviews on Yelp, but, because of the frequency with which…read morevisits to the doctor can become visits to your local medical hellscape, I wanted to write a note about the Eye Center. Every visit I have had here has been absolutely wonderful. I seldom have to wait beyond the scheduled time for my appointment, and, when the appointment does begin, the staff are courteous, caring, and attentive to what I am physically feeling. The women working in the optical division of the Eye Center are nothing short of wonderful, as well (my particular experience has been with Emily, whom I would credit for ensuring that I do not prematurely develop blindness). I tend to be very critical of doctors (medical jargon doesn't impress me, in the words of Julia Sugarbaker), and I've never had anything but wonderful experiences here. If your insurance covers the Eye Center, I would heartily encourage you to go. The facility is lovely and maintained impeccably, and the staff and doctors are a delight.

I'm not going to talk really bad about Eye Center, but I am also not going to say I got the best…read morecare either. I have been wearing eyeglasses/Contacts for decades now. My old Eye Doctor back in my hometown only had 1 person working in the office. It always seemed that I was in and out quickly. There are 3 providers that I know of here. I lost count of the number of people working in this business, this just needlessly drives up the cost of care in my opinion. My primary issue is I was careless and let the provider prescribe a contact lens that did not work correctly. I made contact and was told they would order a trial lens and call me back for another fitting That was months ago and I still have not heard back. I'm not going back, and it's a shame because this clinic is almost within walking distance from my home.

Dr. Gaga is fabulous. Thorough and great at advice when choosing frames. Highly recommend this…read morepractice! Wonderful staff too!!

Amazing Dr. and staff. My glasses got banged up on a fall and they fixed them up for me and I…read moredidn't even purchase them there. I did get eye exam there and glasses and contacts. They also recycle the contact lenses containers which I think is great. The staff is professional and friendly.

I was given a new prescription. When I had it filled, my optician commented on what a drastic…read morechange from last time. The minute I put the new glasses on, my eyes felt funny and vision slightly blurred. When I asked for a re-check, it was confirmed that I had been given the wrong prescription and they gave me another one. This time the optician's comment was "This has somebody else's name on it!" I hadn't even noticed that my name was not on the top line! He called the office and they faxed the CORRECT prescription. No one ever reached out to me or offered apologies. The medical staff are fine, but the factory-like atmosphere and indifference to patients has me searching for a new ophthalmologist.

First off, I do like all of the Doctor's I've seen at Cullom & Farah. I had laser cataract surgery…read moreperformed by Dr. Farah and it was good. The reason for the poor review goes against the Riverside Hospital where the surgery was performed. During preparation for the surgery, the nurses and aides at the Riverside Hospital push you to get a "little" anesthesia for the surgery to ensure that you're comfortable during the procedure. Now, NO ONE from Cullom & Farah's office talked about anesthesia during the surgery and the need for it, but I thought - hey this is the same stuff you get at a Dentist's office so what's the big deal! Months later, after all the bills were paid by my insurance, I was hit by an additional $1,500 bill by Riverside Hospital! Surely, the staff at Collum and Farah should have been aware of what Riverside Hospital was doing and discussed the need or lack of anesthesia before I had the surgeries!

My family referred me to Dr. Ambrose having followed her to Williamsburg. We just moved from out…read moreof state. To say I was impressed with Dr Ambrose, the front desk folks, technicians and optical woman is an understatement. Everyone was professional, friendly and knowledgeable. Dr Ambrose showed me and taught me things no other doctor had in the past. The eye test for prescription was done by her. What a difference than what I was used to. She took time, answered questions and explained various pertinent information about the eyes. She also has a sincere, warm hearted and enthusiastic personality. Thank you Dr. Ambrose and Williamsburg Eye Care staff.

They will not provide your pupillary distance measurement for your prescription. Although not…read morerequired by Virginia law, when I pay for a service or personal information about myself then I should be able to have access to it. I hope their "policy" of not providing it is worth it. My family is finding a different optometrist.

If you need glasses this is the place to go. The prices are reasonable and the customer service is…read moreSUPERB! The staff is friendly and very knowledgeable. You will not feel hassled or hustled into something that you don't really need.

Very nice people working in their optical! One of the…read morenosepieces on my glasses fell off and I really needed to get another nosepiece put on right away. I stopped in at this new place (just opened in Dec 2015, they said) and the young lady put a whole new pair of nosepieces on that were even better than the ones that were on there. She said there was NO CHARGE for that - and that they always do FREE adjustments and repairs there - even thought I hadn't gotten my glasses from there. You gotta love that! Plus they had a TON of frames in their shop....you should check it out - they're right near Menchie's yogurt and Petco...

I have gone to this business for years now I'm 3 different states. This was by far the best of…read morethem. The folks that work in the front (hey Pam!) are super sweet. They weren't quite sure how to deal with my exhuberance but they were helpful and friendly. The physician assistant was very business like and didn't want to have light banter and the doctor didn't once look me in the eye. She was too busy reading notes and looking at her tablet. All that aside, once you get to the fun part, this is a GREAT team to help you with your new.look. Seriously. I would go back often if I could afford lots of glasses!

I went in for my first eye exam. The staff and doctor were friendly. When my progressive glasses…read morecame in, I couldn't read one word. I was told I needed to get use to them. So I tried for 3 weeks as much as I could. I need to read and use the computer a lot in my job so I couldn't wear them at work. I couldn't see out of them at home either. It turns out there's a lot that you need to be able to see on days off too. After 3 weeks I went back. They said the 2nd exam said the same thing. I told them several times that everything in the test was still blurry even though I can read the words and tell what picture was better, there were no clear options. I told them I wore positive 3.75 strength in my readers again. They increased to positive 2.5. When the glasses came in again, I went to pick them up. Once again I couldn't read out of them. I can read the words but they are still so blurry and they cause bad eye strain, which triggers a migraine. The lady up front then acted like it was my fault for not telling the doctor about the strength of my readers and the blurriness of everything during the exam. I told her I did several times during both exams. They don't listen or believe a word I say. Like, why would I lie? I want to be able to see. It's incredibly frustrating when I can't read and sometimes call people the wrong name because I can't see them clearly with just my readers. She had an attitude and told me somebody would get back to me. Nobody ever did so I have 2 pairs of useless prescription glasses and no exams left since they also only give 1 free exam. I feel like if it's their mistake, I should get as many free exams until they listen and get them right. I was so excited to see and 2 months later I'm still in the same position I was when I started. I'll have to wait for my insurance to cover another exam before I go someplace else. I have been very friendly through it all and I can't believe I received that attitude. It was unnecessary.

I got these sweet Gucci glasses from Advanced Vision Institute, Ms. Kim hooked me up with these…read moresick glasses. Professional staff at its best. If you are in the area, you should get your glasses from the AVI crew!

Have tried numerous times to schedule an appointment. Called, but get no answer. Tried their…read more"Schedule an appointment" on their website, no response. While I understand we are in the middle of a pandemic, that's a poor excuse for NO CUSTOMER SERVICE!! I mean if their closed, then put that on the answering system.