Love! My son has been seen by several doctors at the practice and all have been absolutely…read moreincredible. Always explaining things to him in terms he understands and answering any questions he may have. When another son (not a current patient) had an eye emergency, they got him in within 15 minutes of my calling, telling me not to worry about giving information over the phone as they could pull it from my other son. Once again the doctor we saw was incredible and ensured my son's vision was not in jeopardy. Recently I went for my own vision -- affected by a dysautonomic disorder and while many other eye doctors have dismissed me over the years, Dr. Pierce knew exactly what I was dealing with, still made sure it wasn't just my eyes and is working with me to to ensure I find a solution for my uncommon situation. Frankly surprised by the negative comments, however most seem to have the same complaint, billing issues, which frankly seem like issues with people not understanding the own coverage or what is and is not in network. I paid $90 for myself and my son at that joint appointment. That's $45 each. I also had every exam in the book as we were trying to ensure it was not a retinal issue or worse. When I've needed anything the women at the front have gone above and beyond. I needed my son's prescription sent to me to order his glasses as I prefer a style provided by an online provider, and since they were on the phone with other patients, I received a text message asking how they could help -- I had the script emailed to me in less than 5 minutes. Couldn't recommend Colonial Eye Care enough!

I lost my multifocal prescription glasses and was in a panic. Colonial Eye Care was able to help me…read morewith multifocal prescription contacts in just one day. Their fast, friendly service saved my week. Thank you!

Entire staff is very professional, prompt and friendly. Highly recommend Dr Schultz and his team.read more

I went there because they took my insurance. I'm actually glad that I switched eye doctors because…read morethey were friendly and had more knowledge compared to the place I was going to. They had informed me that I had astigmatism in my left eye which I had no clue about. They were all welcoming the minute I walked in the doctor and they were very knowledgeable. I will give Sydney much appreciation because I was getting frustrated with the contacts and she kept me calm.

Dr. Gaga is fabulous. Thorough and great at advice when choosing frames. Highly recommend this…read morepractice! Wonderful staff too!!

Amazing Dr. and staff. My glasses got banged up on a fall and they fixed them up for me and I…read moredidn't even purchase them there. I did get eye exam there and glasses and contacts. They also recycle the contact lenses containers which I think is great. The staff is professional and friendly.

This doctor is billing health insurance before billing vision insurance. Furthermore he is falsely…read morefabricating "medical" concerns that simply don't exist and not informing patients of such until they get a big bill from him and their medical insurance company when the patient has vision insurance that would pay for the exam. BEWARE THIS IS ILLEGAL. I am reporting to the State of Virginia and patients must pay attention as they could be found culpable if not reported. Greed has overtaken this practice. When I asked that he call me and left messages with his staff to discuss, he has refused and not responded. Too bad

Dr Barley office is amazing. I went there for a routine exam and I wish I had found him sooner…read more It's been years since I had an eye exam. The main reason why I was hesitant because of a bad experience with another office. Dr Barley was very informative throughout the exam. He had told me my sight was getting better then worse which I had originally thought. During the exam he had showed me what I was wearing compared to what I needed which was a big difference. I would highly recommend this office. The whole staff is friendly.

I was given a new prescription. When I had it filled, my optician commented on what a drastic…read morechange from last time. The minute I put the new glasses on, my eyes felt funny and vision slightly blurred. When I asked for a re-check, it was confirmed that I had been given the wrong prescription and they gave me another one. This time the optician's comment was "This has somebody else's name on it!" I hadn't even noticed that my name was not on the top line! He called the office and they faxed the CORRECT prescription. No one ever reached out to me or offered apologies. The medical staff are fine, but the factory-like atmosphere and indifference to patients has me searching for a new ophthalmologist.

First off, I do like all of the Doctor's I've seen at Cullom & Farah. I had laser cataract surgery…read moreperformed by Dr. Farah and it was good. The reason for the poor review goes against the Riverside Hospital where the surgery was performed. During preparation for the surgery, the nurses and aides at the Riverside Hospital push you to get a "little" anesthesia for the surgery to ensure that you're comfortable during the procedure. Now, NO ONE from Cullom & Farah's office talked about anesthesia during the surgery and the need for it, but I thought - hey this is the same stuff you get at a Dentist's office so what's the big deal! Months later, after all the bills were paid by my insurance, I was hit by an additional $1,500 bill by Riverside Hospital! Surely, the staff at Collum and Farah should have been aware of what Riverside Hospital was doing and discussed the need or lack of anesthesia before I had the surgeries!

My family referred me to Dr. Ambrose having followed her to Williamsburg. We just moved from out…read moreof state. To say I was impressed with Dr Ambrose, the front desk folks, technicians and optical woman is an understatement. Everyone was professional, friendly and knowledgeable. Dr Ambrose showed me and taught me things no other doctor had in the past. The eye test for prescription was done by her. What a difference than what I was used to. She took time, answered questions and explained various pertinent information about the eyes. She also has a sincere, warm hearted and enthusiastic personality. Thank you Dr. Ambrose and Williamsburg Eye Care staff.

They will not provide your pupillary distance measurement for your prescription. Although not…read morerequired by Virginia law, when I pay for a service or personal information about myself then I should be able to have access to it. I hope their "policy" of not providing it is worth it. My family is finding a different optometrist.

If you need glasses this is the place to go. The prices are reasonable and the customer service is…read moreSUPERB! The staff is friendly and very knowledgeable. You will not feel hassled or hustled into something that you don't really need.

Very nice people working in their optical! One of the…read morenosepieces on my glasses fell off and I really needed to get another nosepiece put on right away. I stopped in at this new place (just opened in Dec 2015, they said) and the young lady put a whole new pair of nosepieces on that were even better than the ones that were on there. She said there was NO CHARGE for that - and that they always do FREE adjustments and repairs there - even thought I hadn't gotten my glasses from there. You gotta love that! Plus they had a TON of frames in their shop....you should check it out - they're right near Menchie's yogurt and Petco...

I have gone to this business for years now I'm 3 different states. This was by far the best of…read morethem. The folks that work in the front (hey Pam!) are super sweet. They weren't quite sure how to deal with my exhuberance but they were helpful and friendly. The physician assistant was very business like and didn't want to have light banter and the doctor didn't once look me in the eye. She was too busy reading notes and looking at her tablet. All that aside, once you get to the fun part, this is a GREAT team to help you with your new.look. Seriously. I would go back often if I could afford lots of glasses!

I went in for my first eye exam. The staff and doctor were friendly. When my progressive glasses…read morecame in, I couldn't read one word. I was told I needed to get use to them. So I tried for 3 weeks as much as I could. I need to read and use the computer a lot in my job so I couldn't wear them at work. I couldn't see out of them at home either. It turns out there's a lot that you need to be able to see on days off too. After 3 weeks I went back. They said the 2nd exam said the same thing. I told them several times that everything in the test was still blurry even though I can read the words and tell what picture was better, there were no clear options. I told them I wore positive 3.75 strength in my readers again. They increased to positive 2.5. When the glasses came in again, I went to pick them up. Once again I couldn't read out of them. I can read the words but they are still so blurry and they cause bad eye strain, which triggers a migraine. The lady up front then acted like it was my fault for not telling the doctor about the strength of my readers and the blurriness of everything during the exam. I told her I did several times during both exams. They don't listen or believe a word I say. Like, why would I lie? I want to be able to see. It's incredibly frustrating when I can't read and sometimes call people the wrong name because I can't see them clearly with just my readers. She had an attitude and told me somebody would get back to me. Nobody ever did so I have 2 pairs of useless prescription glasses and no exams left since they also only give 1 free exam. I feel like if it's their mistake, I should get as many free exams until they listen and get them right. I was so excited to see and 2 months later I'm still in the same position I was when I started. I'll have to wait for my insurance to cover another exam before I go someplace else. I have been very friendly through it all and I can't believe I received that attitude. It was unnecessary.

I got these sweet Gucci glasses from Advanced Vision Institute, Ms. Kim hooked me up with these…read moresick glasses. Professional staff at its best. If you are in the area, you should get your glasses from the AVI crew!

Have tried numerous times to schedule an appointment. Called, but get no answer. Tried their…read more"Schedule an appointment" on their website, no response. While I understand we are in the middle of a pandemic, that's a poor excuse for NO CUSTOMER SERVICE!! I mean if their closed, then put that on the answering system.

As a contact lens wearer, I have been going to Jellenek Family Eyecare for about four years now. I…read moream happy with the eye exam and quality of my contact lenses. I also purchased back-up glasses two years ago, and they are still in good shape. They have a good selection of frames from which to choose. One reason I chose Jellenek Family Eyecare is that they accept my health and eye insurance. Located in the shopping center off Monticello with a Publix and Target, parking is located in front. I've always found a spot close to this storefront.

The office manager is terrible. The doctor is excellent in his eye exam, and the office staff is…read morenice, so all went well until my glasses were one week late, so I had to call to learn that the frame was in backorder. That was when the customer service went down the drain. A call two days later didn't help. So, three days later, in another call, the manager kept repeating "when something is in backorder, we never know", and she refused to understand my explanation of why this is simply unacceptable. Fortunately, my glasses arrived four days later. So, when picking them up, I thought I could be more effective in person to make her understand, but to no avail, she was quite aggressive arguing with me. She is intelligent, but either she has no empathy or she is lazy, so hopefully the doctor could be successful in explaining her that "when something is in backorder, you never know" until she does her job, which is to call their supplier and get the date when the frame will be manufactured and available. I had already paid for the glasses, so I had the absolute right to know if I would have to wait for two weeks or for six months. Besides, she told me that they didn't have time to call every customer. Total poor performance.