Our family's experience was a nightmare. The senior client was disabled and had 2 separate care…read moregivers steal from them. It was a disaster, leaving the client scared and no longer trusting any care givers. Shameful and appalling.

From the owner: Family First has been working with families and organizations responsible for elder care in the…read morePacific Northwest since 1988. As the leading provider of care management, home care and licensed counseling, Family First has locations in greater Seattle, Tacoma, and Spokane areas. In 2024, Villageplan was rebranded to Family First to align with its parent organization. The Washington-based team provides comprehensive and empathetic eldercare solutions for individuals and families, as well as government agencies, hospital systems, religious organizations, and others.

Not hang up on a terminally ill future client! Respect and…read moreunderstanding when someone says they are tone def and has had 15 strokes what happened to CARE giving ??? Dignity,understanding and respect we did not ask to be in our situations and hard enough to have to ask for help. Just to be hung up on. We go threw enough on a daily basis This is not the only company that has inconsiderate people as employees... 3 yrs and still not a single decent person or company in Spokane and Spokane Valley I worry about the clients who can't speak up for them selves respectfully y'all should be ashamed

I could not be more thankful for the True angels that came into our lives when we needed them the…read moremost to take care of my Stepdad as he became more debilitated in his last months of life. Peggy could not have been more perfect & comforting as a caregiver & true friend to all of us as our daily daytime caregiver. Denny had utmost trust & joy at seeing Peggy daily, whether it was helping w/ Activities of daily living or just sharing joyful banter. Kaylie brought joy & comfort to Denny, bringing her guitar & allowing him to sing & feel a part of himself he had lost a long time ago. Cody provided a man to converse with about old times & life memories. Sandy, brought the HUGEST heart & comfort in a vulnerable time (Night shift) & could be trusted to care for his safety & ultimately hold him in her arms & protect him from falling in his last breaths. She provided protection for my Mom's heart in the most difficult hours & gave all that she had to ensure Denny had any comfort he needed that she could provide. These caregivers mentioned were invaluable & I am thankful we found them when we did- Much Love & thanks- Garnet Davis

I have a broken foot and my doctor referred me to Luna PT. I have tried for the past 5 days to set…read moreup an appointment. The last step is to have a short phone call and then they give me a date. I have had my phone by my side each day, have received no calls from them, but they text me after the time we set up, saying they're sorry they missed me and will call again. They never call back. I have given them my phone no. many times. I finally gave up and chose another PT service.

​​I filled out an online questionnaire just to see services offered and they called me 6 times in…read morethe next 48hours. I had to call and remove myself from there phone directory. Very poor marketing.