I have been a loyal customer of Family Pawn for some time, valuing the store as my go-to for quick, easy, and fair loans. However, my most recent experience has left me deeply disappointed and compelled to reconsider my future business with this establishment. During my recent visit, I attempted to discuss the value of a one-ounce silver item with one of the staff members--a gentleman of short stature, wearing glasses, who handled appraisals. Instead of engaging in a professional discussion, this individual offered a price that was $16 below what I believe to be a fair market value. When I attempted to negotiate, he abruptly ended the conversation with the dismissive statement, "I'm not going to argue with you." His attitude was unprofessional and unnecessarily confrontational, turning what should have been a straightforward business transaction into a frustrating ordeal. What was most concerning was that the interaction seemed driven more by personal feelings than by sound business judgment. The staff member even suggested that I take my business elsewhere, referencing another store in Sedalia--a remark that is inappropriate for any customer service representative. I would like to note that, in the past, another member of the staff--presumably his superior--recognized the authenticity of similar items and provided me with a $30 loan even when silver prices were lower, without the need for unnecessary testing. This demonstrated a level of professionalism and trust that was sorely lacking in my most recent visit. Due to this experience, I am no longer confident that Family Pawn will provide the fair and respectful service I have come to expect. The actions of this one individual have lost the store not only my business but also the potential for thousands in future transactions. I strongly encourage the management to address this issue and ensure that all staff members uphold the highest standards of professionalism and customer service. read more

Only give $35.00 on a $250.00 rong.only give $35.00 on a $250.00 Only give $35.00 on a $250.00 ring had the appraisal read more