If I could give zero stars I would. Doctors and nurses here are uncaring, unprofessional for sure…read more Nurses making fun of patients in the hallway. Allowing everyone to hear. People come here for care in an emergency and they get treated like shit! Christiana Cares! A joke in itself. Do yourself a favor and go to Chester County Hospital. Christiana care go back to Delaware and take with your sub par doctors and nurses.

Should be called Christiana Don't Care…read more These people represent everything that's wrong with our health care industry (formerly a health care SYSTEM). I first saw Dr. McCavera in fall 2022. At my first visit, which was supposed to be my annual physical, I asked her if she could be sure it was billed as an annual physical & not a new patient visit, since my terrible insurance that I pay $200/month for through my employer wouldn't cover a new patient visit. She was very hesitant b/c she didn't want to do anything "unethical." It's the first time in my life I've ever had a doc worry more about ethics with an insurance company more than about the patient. Because health insurance I'm paying a fortune for won't cover new patient visits, which is SO ethical. So I make it through that visit & 6 months later I need my very common prescription that I've been on for 38 years re-filled. I asked them to send it to the Amazon pharmacy. A week goes by & I have nothing. I sent a message through the patient portal (b/c apparently nobody at this practice knows how to speak on the phone). I get a response that "the prescription has been sent to Amazon." That's it. Another week goes by & I still have nothing. Now I'm following up myself, as it turns out the prescription was faxed to the wrong #. If whomever at the practice had bothered truly following up they would have known this, but apparently they just looked at their own computer records & didn't bother following up with the pharmacy. I finally gave up on Amazon & had them send it to my local pharmacy. I sent Dr. McCavera a message, again through the portal, letting her know about these issues. Her response was "there are a lot of moving parts to this so mistakes are possible." A lot of moving parts???? Isn't filling prescriptions the most basic of functions a doc's office performs? Shouldn't there be more follow up on their part, like actually contacting the pharmacy to find out what happened? What would happen if I was really sick????? So I have my next annual physical scheduled for July 9. Unfortunately in the meantime I had surgery scheduled for July 10. I needed clearance from my primary care physician, so I contacted the office & asked if the clearance could be done on that day. I was told it was a separate appointment (even though the service is exactly the same). I asked them if I could change the appointment to a surgery clearance instead of a physical. She said no, if I cancelled the physical there would be 80 patients waiting for an appointment that would have priority. REALLY? I again asked her if I could just change the appointment to a surgery clearance. She said she would discuss it with the "front desk" and someone would call me & let me know. Nobody ever called me. Two days later I called & asked if I could just schedule the surgery clearance with a different doc. They set up the appointment, & I asked how much it would cost since my terrible insurance wouldn't cover it. I was told they didn't know & someone would call me with the #s. Nobody ever called me. So I called again & spoke with the front desk, asking why nobody returned my call. The woman I spoke with was unbelievably rude & arrogant. She blatantly lied, claiming she called me twice & my voice mailbox was full. Not only are there no voice mails in my mailbox, but my phone never rang from their phone # & I had no missed calls. When I asked her why nobody returned my second call regarding cost of the pre-op exam, her response was "I can't answer that." To make matters even worse (if that's possible), the cost for the pre-op clearance was $345. $345 for a ten minute visit!!!! My surgeon referred me to Downingtown AFC, the cost was $90. I had to drive an extra hour, but it was worth not paying an extra $255 for basically nothing. The cavalier attitude, arrogance, lack of follow up, inability to communicate, & general incompetence are just horrifying. I'm not trying to schedule a haircut or buy a bottle of aspirin. This is my HEALTH that Christiana Don't Care is playing with. If you're looking for a doctor (not a PROVIDER, just a doctor) who cares, avoid them like the plague.

Cannot say enough good things about the staff at this medical practice (offices in West Grove and…read moreExton and i have visited both.) I needed surgery on my neck and was recommended to Dr. Sherif. Upon my first visit I was treated like family. Dr. Sherif discussed surgical options and risks with thoroughness, compassion, and patience. He and his staff are very down to earth and easy to talk to. Every staff member has gone above and beyond for me and I believe every patient receives the same treatment. Both offices are easy to get to and have plenty of parking. Highly, highly recommend Dr. Sherif for all spinal issues!