I came here to pick out new glasses and had an awesome experience! I came in with a prescription…read morefrom another optometrist. Due to COVID-19, call ahead to make an appointment to look at frames! The people here were great and did not show even an ounce of annoyance as I essentially tried on every single pair of frames even in the store -- even though that meant they would then have to sanitize each and every pair. Once I selected a pair and worked with an optician to place the order, we ran into a roadblock with my insurance, as another provider had already submitted a request for benefits authorization. Rather than telling me to leave and figure it out with my insurance, one of the opticians called my insurance directly and got the issue resolved while I waited. I was quoted 1-2 weeks for my new glasses to be ready, and to my surprise, I got a text the next morning that my glasses were ready! My glasses were fine when I picked them up, but later that night I noticed there was a very small crack in one of the lenses. I brought them in the next day and Flanders Family Eyecare replaced the lens free of charge. Again, I was quoted 1-2 weeks for the replacement, yet they were ready the next day. Such a quick turnaround time and a very wide selection of styles!

When I called to make the appointment, I was told their "insurance person" would review my…read moreinsurance and use what was in my best interest. However, fees were never discussed prior to the exam. They had me sign that I received my prescriptions BEFORE I even saw the doctor. When I questioned this they said it was for insurance purposes. There was also a $39 fee for a "picture" of your eye that you had to sign for. Get this, the picture was mandatory but they only charged the $39 if you wanted the doctor to read it. Wait, What? Then they charged $90 for the contact FIT fee. When I debated the charges, they wouldn't give me my contact lens prescription! Yet they had me sign before the exam that I received it! The doctor and pre-exam staff were friendly and helpful, but the billing woman was not, and I felt pressured into their office procedure nonsense. I just wanted a simple eye exam.

Went today for comprehensive eye exam, then a need for glasses. I must say, every single staff…read moremember was extremely nice, professional and friendly. We were greeted when we walked in. They each in turn introduced themselves and informed me as to what their role is and what today's exam would entail. I made my way from reception, to the eye exams, to the doctor, then to the optician for the choice of lenses and frames. There was a lot of information to absorb. I had a tonne of questions. Every question was answered professionally, and without feeling judged or rushed. They were very patient and very kindly explained everything in detail. Who knew there were so many options! I saw Dr.Patel, very nice doctor. Overall great experience.

brought customers 241.00 dollar prescription sun glasses picked up aug 16th hung them on my shirt…read morewhen out side aug 29 did few things in my yard came back in house screw and lens were gone looked could not find back to total eye aug 30 told had to pay for new lens $40 dollars told them did not tighten screw told not there fault was their lab paid $40 very unhappy they lost my wife and I as long time custermers

Can't recommend this place highly enough. I went in to purchase a pair of glasses after struggling…read morewith a new pair I had purchased somewhere else. Susan was patient, adjusted my current glasses, and helped me learn more about progressive lenses and the inevitable adjustments I needed to make. She then told me to wear this pair for a few weeks to ensure the prescription was correct before ordering the second pair I wanted. You can bet I'll be back to purchase that second pair of glasses there - but I cannot get over the professional and courteous service they provided to me before I'm even a paying customer.

Went back to have the contacts She recommended adjusted. According to Dr Stein I didn't come back…read moresoon enough to adjust the prescription. I told her this wasn't fair and she did not give me a date to return by. I was charged an additional 90-99 dollars which she told me I wasn't. She told me go somewhere else and I guess she likes loosing customers. Never again!

Made an appointment for March 8 at 10 AM directly with the receptionist. Received a text asking me…read moreto confirm the appointment which I did. Thereafter I received another confirming text. I took off from work for this appointment. I showed up exactly on time and was told they were closed and on vacation. Left a telephone message and needless to say have not received any calls back. Very disappointed. Will be going elsewhere.

BEWARE!! talk about discrimination !! DO NOT EVER go to this place!! horrible experience for my…read morefriend who speak Spanish that went there yesterday. SHE WAS MADE FUN OF BECAUSE SHE SPOKE SPANISH!! I spoke to Sierra, who was there at the appointment yesterday and she, of course, had no clue what I was talking about My friend was then told the frames she was looking at, was unaffordable for her. and then on top of that, her car keys were left on the counter, and somehow they mysteriously had gotten hidden from her. it's unimaginable to me that a place that is supposed to be professional that I recommended to her brought her home in tears. I pray this does not happen to anybody else because nobody should have to be treated this way. Lesson learned.

I've been going to Dr. Walker at Randolph Eyecare for a few years now and I've never, ever had a…read morebad experience. They always find a way to fit me in for an emergency and the service is always attentive. The front desk has always been friendly and professional as is the staff. I would highly recommend.

Very nice and competent staff. Reasonably bc quick service…read more Cant go wrong at this place. Would recommend.

Cute frame selection and depending on your insurance this place is pretty cheap but most of the…read moreworkers aren't very polite. i've had almost every employee give me attitude here and they keep sending me messages saying i'm do for an appointment but every-time i try and make one they tell me they are booked out....

I made an appointment for me and my 2 kids. We had our exams and needed to pick out new glasses…read morethe DR was so nice and the lady at the front desk was so helpful with helping picking out our glasses. She explained it may take a little longer to come back because of the new insurance billing. They let us know what to expect and was honest and thourogh up front.

These are the nicest people you could ever find. Friendly efficient doctors, staff, fast…read morein-and-out, nice selection of frames, and in a lovely piece of nature. It's like visiting with friends.

Wonderful service and attention. Everyone is very efficient, patient and caring. I am in good…read morehands here.

Excellent and thorough eye exam. I highly recommend them. Easy to get to, friendly and courteous…read morestaff.