HARASSMENT!! This store will monitor every movement you make within the store. I will be filing a HARASSMENT complaint immediately towards Store Manager Mary (lady with the glasses) as she watched every movement I made. Store #2165, get your act together because not every customer is a thief. Associate Gigi (ID #307619) apologized and was kind enough to apologize on her behalf. DO NOT COME HERE UNLESS YOU WANT TO BE MONITORED! Mary, this will not be the last of it!! read more

Terrible service! The line was 15 people long and the sales floor staff told us that the store manager wouldn't allow them to open a register! Waited 30 minutes in line and then the same gentleman that told me that he wasn't allowed on the register decided to open a register and it did not apologize for the wait etc. He said that the store manager's name was Mary and that she would not allow him to get on a register! Ridiculous read more

Came in to do some back to school shopping for my boys. I was greeted and helped by a young girl by the name of Jaylene, she was so attentive and sweet and helped me with finding the right shoes for my autistic son. Thank you Jaylene you were so sweet! read more

We spent some time in the store browsing and finally went to check out. We had over $200 in shoes to purchase and the employee working the cash register was RUDE. She could not be bothered more by the fact that there were people shopping in the store. She got angry with my autistic 4 year old for playing near the croc charms. Made a snide remark about making sure we put everything back where it belongs. (They were a mixed mess) Then during check out she was nasty about having to look up our account, which only took two phone numbers. I should also add the manager was at the register counting money and did not say a word about this woman's attitude. I will not be back as long as you have employees that treat customers this way. I also work in customer service and as a manager I would not allow my employees to treat people like that. read more

If I could give 10 stars, I would. I volunteer in an after school program and for several years our volunteers have brought our kids to Famous Footwear to get new shoes for school. I can't say enough about Mary, the manager. She not only welcomes our kids, she goes out of her way to accommodate our needs with dedicated staff members to assist. Our kids are so excited to have the opportunity to choose their own new shoes. I appreciate Mary and all the staff at Famous Footwear for the kindness and patience they show to each child, making them feel special and welcome. Thank you and may God bless you all! read more

I brought my kids in on Thursday and Mary and her assistant were so helpful! Since it was so close to school beginning I feared that the supply would be low but it wasn't! The shelves were stocked with the sizes that we needed and the store was very clean and organized. read more

I can not believe that manager Mary did not get fired when she falsely accused me of stealing would not let me buy shoes and banned me from the store I was with my family buying shoes for my eldest son who goes to CALIFORNIA STATE UNIVERSITY for biology and out of nowhere she comes up to me said I stole a pair of shoes and I need to leave the store needless to say I was dumbfounded I could not believe I was being profiled by this woman well long story short I told her to look at the cameras she wouldn't so I called the cops they looked at the tapes said I did nothing wrong but that Mary the manager still wants to banned me from the store I called corporate and was told by the main manager of all the stores that Mary is there to sell shoes not shoe away customers and that this incident will not be swept under the rug and yet I see Mary still works there I guess they really don't care about their customers profiling someone because of the color of their skin is not OK Mary. read more

Excellent customer service! Mary and her staff are the best, friendly and helpful. Mary is very attentive and goes above and beyond to be helpful by finding the right size shoe in store or on line if needed. When I find shoes I like, I check to see if they are available at Famous Footwear so I can give my business to Mary's store. She has proven on many occasions that she is committed to her customers and providing first class service. Because of her, I am a loyal customer. read more

Let me set the stage I am a stay at home dad of my 6 biological kids and I also watch my friends 3 kids during the summer. So I was doing some back to school shoe shopping for ALL 9 children ranging from 12 to 3. I went into the store and was quickly greeted by a sales associate. It was not busy and the kids were doug just fine. They went in and sat on the benches and waited for their turn to try on shoes. I got asked by the associate if I needed help, I kindly said. It thank, I'm just getting shoes. I will be attaching a screen shot of my Facebook post I made about the store as well. She kindly told me that, "I'm being asked to see if all these kids are with you" I said yes, they're all mine. (It's easier to say then explaining it all) "Is the mom around too?" No she's not, do YOU need her for something? "Oh ok, we just didn't think you'd be able to handle them all on your own." I then said, no we're doing just fine. Then I told my kids that we don't need anything from this store and we will go look somewhere else. I will never go into that store again. read more

Famous Footwear - The conversation I had with the sales associate from Famous Footwear. - Shoe Stores Near Me - Bakersfield, California

This is my go-to store for shoes. The service has always been great; very helpful staff! I took my 95 year old mother there recently. She can be hard to fit, but Mary worked with her until she found shoes that were comfortable and supportive. Before school began I took a group of 12 kids there to get school shoes. The staff made sure each pair of shoes was a good fit and each child left with a pair of shoes that they loved. One pair of shoes needed to be ordered. It came in earlier than expected and this girl had her new shoes for the first day of school. Love the staff, love the service! read more

If I can give a 0 star review on this Famous Footwear store, I wouldn't hesitate to do so. The store is a mess and management could definitely improve. There are a handful of employees who provided great costumer service and were extremely accommodating. The problem I've had over my past few visits is the current manager. Current manager, Mary, lacks costumer service skills and is just rude. She gets annoyed when we ask her questions when it's her job to answer with respect and a smile on her face. I have also heard from many others (costumers and employees) that Mary is no where near being a good manager. She has made my experience at this store absolutely horrible. I do not recommend this Famous Footwear location. Go to another location if possible! Thanks a lot Mary read more

I've always have an amazing experience shopping here. The manager I believe her name is Mary. Is always to pleasant and always finds me what I need. read more

Ken was super helpful with assisting by recommending that you could order a pair of shoes with BOGO online alongside your in-store purchase, and Jaqueline was very helpful and kind with processing coupons and deals off with our order on an especially busy day :) read more

Rosedale store is very clean and organized, staff is wonderful and helpful and the Manager is amazing. So patient and very helpful especially during rush shopping like back to school. read more

absolutely amazing staff very helpful. I was buying backpacks, shoes, and lunchboxes for 5 kids so it was a lot of items. and they help me get the best deals I could possibly get. well worth the trip will only ever go back to this store. read more

Have passed by this Famous Footwear store many times. Finally, stepped inside recently. They were having a Buy 1 pair get one pair 1/2 off sale. Wide selection of shoes featuring many name brands. I was unsuccessful in my search for shoes. Too expensive for me. Wifey was successful. She scored a couple of good deals from the Clearance rack. Noticed that they have a mobile app and rewards club. May have added deals if you join. Overall, the shop was clean and organized. Staff was available if assistance had been needed. Would stop in again. read more

Famous Footwear - Inside - Shoe Stores Near Me - Bakersfield, California

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All workers are in a bad mood they need to take the sticks out of their asses (Aubrie & Mary). Just work on your customer service. All of them are rude, would not recommend. read more

I enjoy shopping at Famous Footwear for its bargain prices without the whole "bargain basement" feel. They carry a lot of name brands. They stock high fashion brands such as Nine West, Fergaliicious, Etienne Aigner, CL by Chinese Laundry, Steve Madden, and Calvin Klein. They have comfort brands and athletic brands like Aerosoles, Lifestride, Adidas, Nike, Crocs, Mootsies Tootsies, Puma, New Balance, Skechers, ASICS. You name it, you can probably find it here... at a much reduced price. My favorite part, though. Is that you just don't feel like you're having to work to find your bargains the way you do at other discount retailers such as Ross, TJ Maxx, and Marshalls. The store is clean (almost immaculate) and well-lit (lots of windows bringing in natural light). The store is well merchandised. In fact, it feels like you're shopping in a regular shoe store, just paying less. I have found the shoes are well organized. It is easy to first find the display shoe I like and then find it in my size and color. They seem to have a good selection of athletic shoes, sandals, casual shoes, dress shoes, and boots. The quality is high and the bargains are good. Try it out! read more

Famous Footwear - Shoe Stores Near Me - Bakersfield, California

Horrible awful service and the place is a mess , we ordered online so we could pick up at a scheduled time and still ended up waiting 40 minutes ! read more

Manager literally told me pricing was not a priority. The manager was extremely rude to several customers during my visit. I had a sales associate on the floor help me, the sales associate told me the price of the shoe was 79.99, I had that associate walk to the register with me and the manager still said both I and the associate were wrong. To top it off I was not trying to get the shoe cheaper. The store had low inventory wrong prices and the manager was rude ! read more

Used to be one of my favorite places to shop for me and my kids but this one incident caused me to not want to come back ever again. My daughter had to use the restroom really badly which they've let her before on another visit but this visit we were told no public restrooms. How can ya customers shop comfortably if there isn't a restroom available. Worst part is it's a child and they should have allowed her to use the restroom!! So disappointed! read more

Bad customer service. I had an order that I was charged incorrectly for and it was also sent to the wrong address after I confirmed the correct one. When I tried to call and ask for help I was told that they couldn't help me and they even hung up the phone. read more

The selection is nice but they always run out of standard sizes. However I am commenting because the red benches are extremely dirty. Clean them every once and a while read more

Famous Footwear - This is nasty...people sit with there clean clothes on these very dirty benches - Shoe Stores Near Me - Bakersfield, California

I have shopped here a few times; it is many miles from my home, so I pretty much have to be coming specifically here to shop in this center. Today, I was looking for Easy Spirits or Asics for work. I've always found at least 2 pairs and those get me through a year. The Asics section is good sized for the store, and they had about 9 different varieties, but all of them were wild colors that would really clash if you weren't also wearing that color. I need shoes I can wear every day; I am not Imelda Marcos. so no wild colors. I looked for Easy Spirits, but was unable to find any. This place is something like an outlet, so you're not always going to find a perfect selection, or even what you bought last time, so I left empty-handed. First time ever, I couldn't find something I liked. I did notice that the employees were being very helpful to paying customers, and even though I wasn't paying, it was good to see people who cared about customers and providing friendly service. I'll be back again a season or two down the road. read more

I dont know if the assistant manager Christian was having a bad day, but the way he treated us was beyond horrible. Lightly setting shoes on the floor is one thing, but the passive aggressive way of dropping/throwing shoes behind the counter was so unnecessary. Barely says hi when customers walk in has a horrible attitude. I would recommend going to the Gosford store so much kinder. read more

I'm writing this review in my car, still parked in the store, that's how happy I am with my service and purchase. Amazing customer service thanks to Jason. I walked in and was led exactly to the shoes I was looking for. Also let me in on online discounts and I signed up for their rewards program. So I'm glad I came here. I will definitely be purchasing my shoes here from now on! read more

The guy was pressuring me into ordering a pair of clearance shoes that I was just looking at, through the store, online and took the shoes I had already tried on and was intending to purchase and put them up somewhere in the back, since they were the only ones in that style and size I now have to go order the shoes i actually wanted online because he didn't want me to be able to purchase in store today or something?? Don't they get commission? Like wouldn't you want me to be able to buy shoes at the store while you're working instead of online? Now I have to wait a week to get my shoes, or come back tomorrow and hope that someone else is working and that a different customer wasn't able to buy them either. read more

I'm a fan! I was in desperate need of some shoe updating. The other day I found 3 pairs of shoes, that I loved, all for a little over $100. I say that's a steal! I'll be back. read more

I recently bought a pair of CROC shoes for myself from this store. My size was not in stock and they ordered them and shipped shoes to my house. Upon receiving them I wore the shoes to go shopping and walked for about 1 hour. Somehow the shoe top strap had something sharp sticking out and pressing into the top skin of my foot. It actually made a hole in my foot and my foot got very swollen and blue. I had pain for 3-4 days. I went to the store to return the shoes as they were no use for me due to the extreme pain and swollen foot. The manager there did not even feel sorry for me, no apology and instead became very rude. He told me their policy is to not accept returns if shoe is worn. I even showed him the defect and my foot and I told him I didn't buy the shoes so that I could return them; I had bought them to wear them. Only because shoes were defective that I came to return them. However he still was very rude and did nothing to help me. In the end I convinced him to replace the shoes with a new pair as he did not want to return my money. I said no thank you, I just want credit and my money back. He refused. This is the first time I ever experienced a so called "manager" giving this very bad service to any customer. I will never go to this store ever again and I suggest everyone to find a different store to buy shoes. There are so many better places and much better managers that give good customer service. I will also send this same information and compliant to their corporation and also to the manufacturer of the shoes. I have posted the picture of my foot, the defective shoes as proof of my report. read more

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Horrible experience! I came in with a friend. While he looked for a pair of work shoes, I searched for a pair of women's walking shoes. I struggled to find my size. Meanwhile, all the other customers were being asked if they needed any help. Including the person I came in with. No one bothered to ask me. Not even while I sat in the middle aisle, trying on the shoes I found (myself). In fact, a salesman just stepped over my feet, and mumbled "excuse me"...didn't bother to ask how I was doing! And it wasn't busy. Salespeople were standing around, while I was in plain sight, looking in the front aisles for shoes. Since I couldn't find anything, I told my friend I was ready to go. Ironically, a sales girl was talking to him. And I told her that no one asked me if I needed any assistance. "Do you need some help with something?" she then asked, unenthused. "I did (earlier)", I said. She never apologized. Talk about rude! I will never go to this store again, and will tell others about their uncaring treatment toward potential customers. read more

Nicole was such a huge help! I have four kids and we needed shoes for their school uniforms. Two of the shoes I needed the store had in stock and two were ordered. The shoes I ordered came in 2 to 3 days with free shipping! Very pleased with the customer service our family received. read more

Today I was doing some back to school shopping with my kids. As we walked in we instantly felt the discriminate look from the lady in the front. I had placed an order online, I approached the gentleman I told him I was there to pick up an online order. They lady had then quickly reacted and told us it would take 2 hours. The gentleman that was assisting us said the order had already popped up and was ready to proceed. She continued nagging on and cutting him off as he was trying to help us. We continued with our order, but as we got into the car I had my son try it on. The shoe did not fit so we quickly went to exchange it for a bigger size. The lady continued with her extremely rude attitude she was giving me the hardest time saying she first needed my ID then saying it was not working and that i needed to wait for a confirmation number all this unnecessary things when to remind you I just walked out like 3 min ago. I told her that if I had to Wait here with my 4 kids until it went through then so be it, she then "found a way" for it to go through. The sad part of this all is that this very rude discriminating women is the manager at the store her name is Jana I've never received such horrible customer service. read more

I will have to rate this place as a toss up. As a positive the store is very clean. It seems to carry a wide range of sizes and does online orders also. As a negative they really aren't that cheap. A few bucks... Maybe. To top that off the employee that helped me had the personality of a rock. If ever in need of shoes and I'm on that side of town I may stop by. But definitely not on my go to list for shoes. read more

A gal helped me the other day by the name of Nicole. Very energetic and helpful. She helped me with the app and being able to see and use my points. Noone ever took the time out to show me how to do it. I will definitely be back due to her customer service. Might I add I haven't been in this place since last year, terrible service then. A whole lot better now read more