I shop at this location quite a bit and the girls are always friendly and helpful. Today they went…read moreabove and beyond when I came in crying after a horrible experience at another store. They were beyond compassionate and I could not thank them enough. Of course, they were also helpful with my purchase, but I was genuinely touched that they cared enough about a customer to listen to a bad experience and be sympathetic.

Amazing service. Staff is very knowledgeable and paid the most for my scrap gold. Couldn't be…read morehappier. Thanks so much for helping me pay off my bills.

Horrible customer service they insult you with their prices they are willing to buy for and the…read moreowner or manager has no customer service skills

A large selection but the workers were not really helpful. Good deals but you need to look at other…read morestores because some of the shoes here are very overpriced. Went here a few weeks ago to look for reevo flip flops because mine that I bought on sale at the Carson's closing sale were in bad condition and they ran out of my size. After scouting around the mall to look for similar shoes, I settled on this store because they had Adidas flip flops but at least they were not very expensive. The experience I had here was OK so I will give it 3 stars. None of the staff seemed engaged in their jobs and all stood either in the back or at the front counter. The man checking me out did not even signal me to come to his cash register and did not ask how I found shopping to be. No interaction from other staff as well even though there were few people in the store, only a "fill out this survey, goodbye" once I was finished checking out. Wish the staff took more pride in their jobs but the savings are good

IThis used to be a GREAT STORE! NOT ANYMORE! THE EMPLOYEES ARE RUDE! They do NOT follow state…read moreCOVID SAFETY EITHER! I found a pair of shoes in my size. This was the last pair. The inside was defective. The insole was curled up by toe area. I told the employee of the problem, and asked if they might have any more in the back. She rudely told me to order online and have them shipped to my home. I also would have to pay shipping charges. The employee put the shoes back on the shelf. These were expensive shoes not in the sale area. Why would you want to sell defective shoes? They were not busy, there were maybe 2 or 3 customers. I thought I would give them another try..returned a few weeks later. Employees were wearing masks, but most of the customers were not. In fact, several customers removed their masks. When my husband mentioned this to an employee, he was rudely told they cannot force people to wear masks, and have no way/cannot enforce this. I thought this was a law. Other stores enforce this. No surfaces were disinfected between customers. They obviously DO NOT CARE ABOUT THE LAW OR HEALTH AND SAFETY OF OTHERS!

SO much to look at at first. A little overwhelming in the beginning but once I settled in I just…read morefollowed the path through the store and was able to find things I was looking for.

All smiles when customers are purchasing or consigning. The owner is very unprofessional and down…read moreright rude when I asked that she honor her verbal agreement with me. She had verbally agreed up front to not confine me to a time element-I was not requesting unsold items to be returned only the monies earned.She refused to pay the monies or offer any type of compromise in good faith. She literally yelled at me to leave the store.Really bad experience- not expected in a small shop where customer service is so important for success.

When one enters a kohls one is immediately transported to ones youth. And of you use your…read moreimagination you could imagine spilling out into a mall teeming with hordes of people sharing a retail experience However the mall is across the street and no longer provides this experience. That's why in this town everyone comes here. This has all of the beautiful sameness of the department stores you remember. It has almost anything that you could want. Only with robotic voices that direct you to the register that is currently open. Prices are what you would expect but guess what you can earn Kohl's cash! Definitely a worthwhile department store

Khols online ordering is a joke. I put in an online order updated my shipping address when I got…read morethe email to confirm my order it had my old address I called almost immediately and was told they cannot modify or cancel the order because it is already in fulfillment. it was a glitch in their system, but refused to do anything to help cancel this order or correct it. now I have an $80 order going to an address that I don't live at. I was told if I want to cancel the order to return it to the store once it comes. what part of I do not live there anymore do they not understand ?! Kohls has lost my business for good. I even got an email confirmation that I updated my address and they still refuse to do anything to fix it

I usually prefer locally owned places but I found this location to be helpful…read more Part of my new project of supporting birch wood malls renaissance (such that it is) I chose to shop here. The staff was helpful and friendly. Very easy to talk to as well Small selection of merchandise that was not overwhelming (always a plus for me) It ended up being a pleasant if simple experience

My husband bought me a beautiful new necklace at Kay's online but when I opened it up the clasp had…read morecome undone. The wonderful staff quickly found the issue and fixed it for me in minutes. Thank you

My bridesmaids and I LOVED working with her in such a personal environment, she is so caring and…read morehelpful during the entire process , and such a JOY to work with and of course I fell in love with my dress the moment I tried it on. HIGHLY recommend this bridal boutique!! What an amazing experience!

I went to Joy's Bridal Boutique to try on wedding dresses. Kim was amazing! She was so kind and…read moreinformative. My mom and I were the only people in the store with her, so she was able to provide a very personalized experience. The dresses were beautiful, as well! She offered to help us order some dresses to try on, too. Such a valuable experience. Thanks for having us, Kim!

It's located in the Birchwood Mall. The store is in the Target wing…read more It's always well stocked and the employees will acknowledge you and ask if you need assistance. They carry a variety of apparel, license plate frames, flags etc. for Michigan State- GO GREEN, University of Michigan, some Mac schools- GO BRONCOS and others. The prices are very reasonable.