I wish you could put a negative star review. this is for the store and the company. I transferred…read morefrom ATT to Verizon showed up at the store and the sales rep had no clue about any promos or even line discount and had to constantly walk to the back for answers. there are at least 7 Verizon employees working but only two were helping customers. our rep messed everything on the account up resulting in me having to call and fix everything. we wait 20 mins before confronting her and her telling me we are good to go which we weren't. I also told her I didn't want the device protection plan but it was added to my account anyways. lastly the bill she showed me isn't even in the same price range as my actual bill. now I've spent the last 2 days trying to fix everything and get both my lines up and working. This store is absolute dumpster fire of a store and Verizon should send someone to come retrain these employees.

Casey saved my weekend transferring my old iPhone to my new one. He was courteous and helpful…read more Great customer service. Can't thank them enough.

My husband a few days prior had gone to an Apple Store. The customer service was terrible and he…read moreleft with a still unusable camera on his phone. The price that The Pod Drop charged was comparable to the Apple Store minus all the Apple Store diagnostic fees. After all the frustration from the Apple Store my husband was a little hesitant to try The Pod Drop. Sal was very professional. He immediately looked at his phone and diagnosed the issue without charging a diagnostic fee. He had the needed part on hand. He was able to fix it in an hour. We definitely should have gone to see Sal first. I will definitely recommend him to friends and family for any phone problems.

After several attempts to get my iPhone fixed. I walked in at closing time, Sal…read more Mukhtar said come in, he looked at my phone and was able to fix it No Charge! Friendly Fast and Knowledgable.

I bought a defective computer, but Randy was great at dealing with the manufacturer and was able to…read moreget me a new computer fairly quickly. great customer service. Fernando Salinas

I can honestly say that the service and technical support i received from this company was amazing…read moreand so helpful. I would highly recommend Randy (owner). To anyone who needs any computer services.

Most of my time at the Fort Gratiot Xfinity store is positive. Sometime it's not as fast as I…read morewould like it but again, most times I have to wait 15 to 20 minutes.

Fast service, nice people working there. I only paid a bill, but it was nice to be treated well.read more

Amazing store and staff! I've been getting phones there for over ten years and won't be going…read moreanywhere else for phones!

Great place for all of your wireless, TV and Internet needs! They go the extra mile to ensure you…read moreare happy

If you're looking for a good phone and a good wireless plan, they can sell you one and are very…read morehelpful. If you need help with a broken screen, they will lie to you and sell you a new upgraded phone. Mislead by sales associate and then flat out lied to by the manager. I was told by the manager that the screen for my phone was on backorder and would result in at least a 7-10 day turnaround to mail in and most likely a full replacement deductible. I called Asurion (insurance for ATT) the same day and was given 3 UBREAKIFIX stores that had the screen I needed and would be able to fix within a few hours for a $29 deductible All of this after upgrading, new case, new screen protector, charger bundle, paying off old phone and going to The Pod Drop down the street as suggested by sales associate where I paid $165.00 to fix screen never once told about the $29 screen repair option. I called the stores and asked them to physically check for the screen to make sure it was there. I also reserved one to have an insurance claim on file so I would have proof that the screen was available the same day the MANAGER told me the screen was on backorder everywhere. Again, if you need a new phone & plan they can help. If you need help with existing phones call corporate which is what I did to finally get some customer service and report the incident.