We saw a screening of Devil Wears Prada 2 sponsored by AARP…read more The seats are comfortable and popcorn is fresh.

Employees are very inconsistent about their policies. I was told by a few employees and their…read moremanagers that refills were unlimited initially, and when I tried to get my 2nd refill after seeing two movies in a row at the theater, as I prepared to see another one, I was met with hostility by a different employee that was there, and the managers chewed me out when I tried to politely explain things. The managers that handled the situation were extremely rude, and basically dismissed everything I said like I was a liar or something. I didnt make a big deal out of it because I just saw it as a simple misunderstanding because apparently refills are only honored once and that's it throughout the day. Apparently, not every employee honors that policy. From that point on, I usually abide by their policy, regardless, of what their other employees tell me. After all, I used to work in customer service myself almost my entire life, so I understand what employees that work at stores, theaters and etc go through daily. However, this hasn't stopped one of the managers that handled the situation to give me death glares every time I come into the theater. She doesnt greet me with a smile, nor say "your welcome" whenever I say thanks when she does help me out a few times since that incident. I reported this person already to Regal directly, and I dont believe she's been punished accordingly for her rudeness, and lack of customer service. I dont expect every employee I meet at a service outlet to be buddies with me. That would be absurd, but I do expect to be greeted with a smile and customer service if im paying money into your establishment, regardless if you like me or not. I dont feel that's unreasonable to ask for. This includes service with a smile. Granted, most of the managers there are cool people, and I get along with them just fine. However its their main manager, whos name I won't mention because I dont want to doxx her. However, I will warn people that the employees aren't always consistent about their policies which can create issues and misunderstandings.

First time in this theater this years ... nice upgrades await. Big comfy seats, and you can put…read moreyour feet up! Sound system good, easy to hear clearly. Waiter service at your seat, was decent service, but it's not easy to eat in the dark! LOL Expansive menu, but we chose to keep it simple with just popcorn. It was supposed to be a bottomless bowl, but the waiter never returned to offer more. Prices are expensive, especially food and drinks! Ticket prices are a bargain on Tuesdays! Recommend a movie there, but eat before you go!

I honestly am at a loss for words…read more Last few times I've come I have had cold French fries, twice. Brunch sandwich had hard Swiss cheese and cold French fries. I asked to have another sandwich made with hot French fries, and the second sandwich came back the same exact way as the first. And cold French fries again! This last time I went to the movies. They couldn't find my account where I've been collecting points for several years. Something happened between June 2 when I went to the movies and they found my account with my phone number. Come June 9th, just a week later, my phone number doesn't bring up my account. My email doesn't either. Completely gone. When I got home from the movies I sent an email, asking what happened. They said they can't see anything. I ended up creating a new account. But I lost all my reward points. Now I'm starting from scratch. I did send another email asking if they can search for my original account, or what happened with the points I accumulated over 4 years. Got nothing back and now it's the weekend, so maybe I'll hear back this next week. Who knows. Maybe we are seeing a fall in movie theaters. I have now started ordering at the bar because the food has been incorrect. At least I can talk and explain the food to someone without whispering in the theater, and disturbing others watching the previews or the movie. I ordered The lemon pepper wings with chips and salsa. The chips were stale. Which whatever. I really just wanted the wings, which were great. Nice strong lemon flavor, and the pepper was perfect. Wings are good. French fries are cold, and chips are stale. Mojito was great. My experience just gets worse. There is another movie theater near where I work. So maybe I'll just switch theaters.

I'm a big fan of IPIC Theaters, it's a great little theater in The Domain and one I really enjoy…read more It's feels very inclusive to me because of its wheelchair accessibility. It's always clean and the people working there are so nice and it makes a difference in the whole vibe of the place. They have a good drinks menu and food too. The recliners are comfortable, but they do run a little short. My feet hang off the end and I'm only 5'7". Thankfully they offer cozy blankets, which I love and definitely helps. Service is easy and convenient. You can push a button if you need something or just order from your phone without missing anything. The lobby is also a nice place to hang out before or after your movie with a full bar, a pool table, and plenty of family games to play. Prices are pretty comparable to other theaters of the kind, so it doesn't feel like a big splurge. Just a really enjoyable spot for a movie night.

This was my first visit and to be fair, I was a little confused when I walked in and didn't…read moreimmediately see my friends seated as I didn't know the seats were cubbies of two. By the time I found my seat, the lights went out right as I settled in. From there, it was much harder than it needed to be to just order a cup of coffee. Three stars is for the design. I could not use my phone to scan the QR code to order the coffee because it was dark. I pressed the button and waited forever for someone to come and take my order. Then my friend arrived and went through the exact same thing. Even when I did finally get a menu on my phone, it was overcomplicated to order. Seems like something that should be easy by now. Considering the number of other theaters that do in seat ordering. I'd go back and perhaps have a better time now that I know the lay the land.

Fun place to catch retro movies and drink beer during the film. I've been coming for 15 years and…read moreit's always friendly service. I really hope the new phone order system doesn't change that. This location can sometimes be hard to find parking, but the lot is big, or you can walk like me if you live in the hood.

I have loved the Alamo Drafthouse for so long. The pre-show - worth the price of admission. But I…read morehate the new phone ordering system. It makes no sense to tell your customers to use their phones to order and then switch to using pencil and paper once the movie starts. Now I'm sitting there, trying to help my 74-year old mom figure out how to use her phone. I wish this company would just shell out the money to pay for more waiters. I hate people having a reason to get out their phones during movies. That was part of the joy of Alamo Drafthouse.

I've been here a few times way back and recent. I've watched free movie screenings here before and…read morenow I go here with a group of people and I still have great things to say about it. The bathrooms are always clean and there's so many they have alcohol you never have to wait for popcorn and they do have light bite/Food now as a Texan I know we should never say this, but it is too damn cold in that theater. And reading through the reviews, it seems like it will not change so make sure to bring a blanket not just a jacket.

I love the seats here. They are so comfortable and I got to sit near the front fir the movie.read more

Went to Moviehouse & Eatery for the first time to see "The Mandalorian and Grogu". It's a tad bit…read moreaway from the city in the 'burbs of Hill Country. It's nice to venture out of the city now and again. I really liked this theatre a lot. It's clean and spacious. They have a nice lobby and bar/cafe' area. When you walk in it feels like you're walking into a hotel lobby rather than a movie theatre. That's ok in my book. The restaurant area has great food and drink offerings. So many drinks-beer, cocktails, shakes, teas, sodas... Once in the theatre, seat service if available for everything on the menu (same as cafe). Service was really good. Picture and sound quality-spectacular. I'd give it five stars but can't because of the seating. Though it's super comfy and luxury, a lot of the reclining chairs had wear and tear. Pretty bad actually. Other than that, it was still a fun night at the movies!

I hadn't been to Moviehouse & Eatery (Cinépolis Luxury Cinemas Lantana Place) in years and was…read morelooking forward to it, but the experience was extremely disappointing. I ordered through the QR code as instructed. My drink arrived in about 10 minutes, but my food never came. Around 25 minutes in, someone brought the wrong order. I explained the issue, but no one followed up. After waiting 35-40 minutes, I had to leave my seat, track someone down, and get my own popcorn. No apology, no accountability. To make matters worse, the restrooms were completely out of soap, toilet paper, and paper towels. Overall, this felt disorganized and poorly managed. I won't return. Experiences like this make me appreciate Alamo Drafthouse a lot more.

The tickets are easy to buy. I love the screen and the movies that are playing. They let you in ten…read moreminutes early. Very empty seatings. I was not a fan of the movie that we saw today TRex. I could tell it was done with CGI.

I went to see The Odyssey tonight since I wanted a true IMAX experience and was extremely…read moredisappointed by the service we received from one member of your staff in particular. Her name is Gloria. Since you all don't have any assigned seating, I held our seats while my wife went to the concession stand first. When my wife came back with her items, I then proceeded to go get my concession items. As I'm walking down, I get a text from my wife saying that a concessions person came in the theater and told her she didn't pay for her items, and asked me to pay at the register. As I'm checking out, with tap mind you, my first attempt doesn't work on your scanner. I tried a second time and it goes through. I then told the cashier that I needed to pay for my wife a items as well and the cashier informed me that all items have been rang up and there weren't any missed payments. I said ok and went back to my seat. About 20 minutes later, the woman who I now know as Gloria comes into the theater raising her voice to my wife and saying that she needed to pay for food. She says this twice in a raised voice. I go down and get it taken care of. The lack of customer service skills by Gloria is beyond ridiculous. For one, communicate to your staff that someone is going to be coming down to pay, or how about this, let your customer know the transaction didn't go through before you let them walk away. It's beyond embarrassing to have someone berate you in a packed theater for ultimately a mistake on the theaters part. Side note, can you all get some other food options and teach Gloria how to handle customer service issues instead of raising her voice at patrons.

Kudos to Alamo for being the pioneer in offering food and drink while watching movies. While they…read morestarted with pencil and paper ordering, they have now upgraded to scanning a QR code to order online through the menu. Very .easy and convenient! Not only do they have good food and "bottomless" popcorn bowls, they also sponsor fun preview events to their special Victory fan club members, of which I am one. Last night they previewed the movie "Power Ballad," an excellent film starring Paul Rudd and Nick Jonas. Often they have special guests to introduce the movie and offer fun contests. At the Power Ballad preview, they awarded a guitar to the first person to jump up and name the director (John Carney). I didn't win. The theater is definitely geared to film buffs and not the normal blockbuster movie goer, with posters from current and classic films decorating the walls. They even have the scary twins from "The Shining" in one of the hallways. You won't see that at any multiplex movie theater!

This saddens me. I have written a bad review for you guys before, but hoped I could leave a new and…read moreimproved one. My relationship with Alamo has been long, like I've gone since Spike and Mike's used to do sick and twisted festival of animation events. It's my go to. It's my don't-go-to-other-theaters-out-of-loyalty spot. The last few times have been beyond subpar. I didn't want to believe it was over. Tonight, I went for Spiderman at 11:30 PM. I've been promising this to my husband as a date night. It was the one and only time we had a sitter (we have a 6 week old child and a 1.5 year old - so it's been a while since date night). Husband is service industry, and it was literally the only time we had a sitter after he was off of work. We ubered to Alamo, which cost about $13. We paid for the sitter. We get to Alamo and they're closed. We get shit happens, but let Victory members know in advance. Even a 30 minute heads up would have saved us an uber ride or allowed us time to find tickets elsewhere or have a date alternative. Nothing. The staff were apologetic, but didn't seem all that concerned about it. They told me I'd get a refund, that's it. No vouchers to another show. No voucher for food/drinks. The vouchers were sitting in front of the cashier and would have made a world of difference, but she acted indifferent and never offered them. Just a "yeah sorry, you'll get a refund in 3-5 business days". What about the refund for the time, ubers to/from, and sitter? That's where vouchers could have somewhat saved the day. It wasn't important to staff or Alamo because it wasn't their time, ubers, babysitters, or incredibly needed date night. I wasn't even a Karen about it. I tried to tell her I'm sorry she had to deal with issues at the theater and that it probably sucked for staff as much as it does customers, so I get it. Not her fault. She just acted very WHATEVER. RIP Alamo. We will not be back. This could have been fixed, but it wasn't and there was no real effort. They have my email from my Victory account, so why no heads up so we could try to catch the film elsewhere? Why no extra effort to give vouchers? Hell, if we got to the counter and were told the card on file was refunded, that tiny effort would have been something. Alamo was built for people who LOVE cinema. It had a loyal following, but everything that we loved about it is dead and gone. It's sad seeing the current "Alamo" corpse be paraded like Weekend at Bernie's. So instead, we will stream at home once it's available. We will partake in what's killing cinema because Alamo just killed it for us. Thanks but no thanks.