I had a terrible experience at Faraz Auto Collision & Painting. John has been the most unpleasant individual I have ever had to deal with. I took my car to John for an estimate to repair a door dent/scratch caused by another driver opening their door into mine. John tried to get me to scam the other driver and inflated the estimate with "additional costs" to cover a vehicle rental, which I never asked for. He claimed to be doing me a favor, but in hindsight I should have known that if he so nonchalantly tried to get me, a stranger, to scam someone else, it's likely he would do the same to me. He said if we didn't want to collect the "additional costs" that was up to us, and we would only pay the remaining costs on the estimate. I decided not to collect these "additional costs" for a vehicle rental, then when I went to drop off my car John demanded more money than what was on the estimate, giving me a "cash" price that was more than the original legitimate, tax-included price, or if I wanted a receipt he said I would have to pay an additional 16% even on top of that. He tried to get me to sign a blank work order, which I luckily did not, as I was unaware at that time of the troubles that can get you into..
I spoke with John the next day and he said a sprinkler went off in his shop and our repair job would take a little longer. He sent me pictures to corroborate this. When I went to pick up my car, the job was done horribly and John and his friend were watching me inspect it through the window. They had guilt and anger all over their faces and it was obvious they knew the job was done poorly but were hoping I wouldn't notice. I confronted John and pointed out that there was paint chipping in multiple places, a water drop pattern in the paint/clear coat all over the door (would not rub off, it was in the paint!), and brush marks etched into the door (again, it was in the paint/clear coat itself!). He became extremely hostile and was aggressively shouting and swearing at me, calling my car a piece of shit and saying I am an idiot. He threatened to "bang my car" If I didn't pay him immediately. After much back and forth and me calling the police, he agreed to repair the damages properly this time and said it would be done in two hours.
After a few hours he calls to say the repair is complete. When we get there, low and behold there is still paint chipping. More arguing, name calling, and hostility from John. In the end we pay for his "repair work", since this is the only way to actually get your car back, and he again says he will make the car "better than new" if we aren't happy in 10 days. As we are pulling out we realize the lock on the door he was painting is now broken. The dealership (definitely not going back to John!) says the door lock actuator needs to be replaced.
Summary:
1. Acted like a scammer from the beginning. Always exaggerating and making unrealistic promises and guarantees
2. Goes back on even the simple guarantees, his word means nothing. He even lied about his mother dying on the day of one of our encounters, and numerous other ridiculous things.
3. Knowingly did a poor job (the door looked worse after his first repair attempt than before we even brought it in..) and tried to intimidate me into accepting it.
4. Became extremely hostile and aggressive, shouting and swearing, when I refused to accept his poor work.
5. He even somehow managed to cause mechanical damage to my car, whether done purposefully or due to his lack of skills, I am not sure. read more