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Faricy Ford

3.3 (14 reviews)
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5 months ago

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1 month ago

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3 months ago

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3 months ago

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11 months ago

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3 years ago

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4 years ago

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4 years ago

The service department was abysmal and we were stuck there for 7 hours just to fix some recalls.

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11 years ago

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11 years ago

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8 years ago

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11 years ago

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Ask the Community - Faricy Ford

City Auto Plaza

City Auto Plaza

(16 reviews)

My fiancé and I visited the dealership Saturday morning after finding a car we were interested in…read moreon Carfax. We arrived around 10 a.m., took a quick test drive, and quickly decided we wanted to move forward with the purchase. From that point on, our experience started to decline. We began working with the finance representative, Jason, and felt that we were not given the level of service we expected possibly due to our age. Although the dealership was small and not busy at the time, we spent several hours waiting with little communication or sense of urgency. We understand that buying a car can take time, but the process felt unnecessarily drawn out. When we finally sat down to review payment options, we noticed discrepancies in the paperwork. The taxes listed were higher than expected, and Jason initially claimed our car insurance was not valid. However, the documentation we provided clearly showed that it was he simply had not taken the time to review it properly. By 4 p.m., we completed the payment review and I wired the down payment. Since it was late Saturday and banks were closed Sunday, we understood there would be a delay in processing. On Tuesday, Jason attempted to contact me while I was unavailable and called multiple times within a short period. Before giving me a reasonable chance to respond or even contacting my fiancé directly, he went as far as calling my fiancé's military leadership. This was extremely inappropriate and unprofessional. Shortly after, I learned from my bank that the wire transfer had been refunded, minus a transaction fee, even though I had already paid one. When I contacted Jason, he was not helpful in resolving the issue and instead placed urgency on fixing the situation without offering solutions. My bank suggested the routing number may have been incorrect, which is concerning since that information was provided by the dealership. Jason dismissed this possibility and incorrectly suggested it could be due to an "international bank." Overall, we are extremely disappointed with the service we received. We felt overlooked and disrespected, and at times, unfairly judged due to our age. Regardless of age, all customers deserve professional, respectful, and efficient service especially when making a significant purchase. To add to the experience, the car itself was not properly detailed. We would not recommend this dealership based on our experience.

So disappointed. 2021 Jeep Gladiator with left taillight not working. City Auto Plaza stated in…read morewriting when we picked-up that all lights were working as intended. We checked before leaving. Still inop! Service Advisor stated it must be an "intermittent" issue. He stated there was a 4+ week wait for a new assembly. Got home, took the taillight assembly off to find..... a disconnected wire. City Auto Plaza didn't bother to look. Be careful! Now I wonder if they changed the oil! I better pull out the dipstick to check. Bummed. We are visiting the area.

AutoNation Chrysler Dodge Jeep Ram Canon City

AutoNation Chrysler Dodge Jeep Ram Canon City

(3 reviews)

I didn't want to leave this negative review, but this dealership has left me with no other option…read more I brought my 2022 Jeep Wrangler in early November for a third engine leak. It ended up needing a full engine replacement, which I understand can happen. What I don't accept is how the dealership handled it. My Jeep sat at the dealership for weeks with no proactive communication. I had to initiate nearly every update call. I was repeatedly told my replacement engine had not yet shipped or been delivered, only to later learn the engine was actually delivered December 3rd, a week earlier than I was led to believe. A radio malfunction was reported before the warranty expired and every time the Jeep was in service. The dealership refused to note it on the repair order because they "didn't work on it that visit," which leaves me unprotected if they later claim it was never reported. I was told, "it's now hearsay" by a service department member. When I asked about a loud turbo noise in October, I was told "unfortunately, they all sound like that." After the engine replacement, I was informed the turbo actually needed to be replaced, proving the initial concern wasn't taken seriously and the diagnosis missed. I'm now stuck trying to obtain rental reimbursement from Stellantis after relying on a rental vehicle for more than a month, and the dealership has not meaningfully assisted with escalation or communication. While the mechanical repair ultimately got done, the lack of honesty, follow-through, and basic customer service has made this the most difficult service experience I've ever had. I wish I had read detailed reviews before trusting this shop, hopefully this saves someone else from the same experience.

My husband took his 2023 Dodge Ram in for its 100K mile service. He specifically told the Service…read moreManager, Brandon, not to use their computer to flash his vehicle computer, as he had spent much time and money have a special tuning done for his aftermarket equipment and for the altitude. $2100 later, the truck runs like crap, because--of course--they flashed the computer and ruined the custom tuning! This was a month ago, and it's still a work in progress, with nearly another $500 spent to make it right. My husband has called the service dept but they just say they are sorry. Really??

Faricy Ford - autorepair - Updated June 2026

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