2021 Ford Expedition started running rough 2 days after oil change at Faricy Brother Ford in Cañon City on Sunday of Memorial Day weekend. Made it home and ODBC reader indicated problem with fuel injector 4. Went online to make first available appointment which was 11 am on the Tuesday after the Memorial Day weekend. Made appointment without any problems and received email confirmation of appointment. Tuesday morning at 9:35 am received call letting me know that the Faricy Ford online appointment system was apparently not working correctly and that my appointment was cancelled with next available appointment on Saturday. I let Faricy Brother Ford know that I was leaving on Wednesday on an out of state trip and needed my vehicle fixed before the trip. I was not offered any possible solutions to their website problem and no concern was given to my requirements. Needless to say this will be the last time I use Faricy Brothers Ford and will drive to either Pueblo or Colorado Springs when I do need the services of a Ford dealership. Since this is the second time I have experienced less than satisfactory customer experience with the specific dealership when it comes time to buy my next Ford it will not be at this uncaring dealership. read more

I travel and use many dealerships for my needs. I'm here in canon for a 6 month period. I will talk you the service dept here is the best I have used. What an amazing team. I had two service advisors and the tech came out to instruct me along with service advisor. Thank you so much and lord I wished all fords had your team !! Thank you John Mauriello, Hannah Martinez and CJ!! read more

Cody and his team in the service department fixed my tailgate that kept opening! He set me up with a loaner car and had it fixed as fast as possible. They went above and beyond taking care of me and getting my truck back to working order. I won't take my truck to any other Ford service place! read more

Faricy Ford Cañon City - Auto Repair Near Me - Canon City, Colorado

Twice, my wife and I were in need of vehicles. We had shopped around looking at different dealerships and ended up going to see Chris Snyder at the Ford Fairicy Boys in Canon City. Not once, but twice, Chris got us into two awesome used vehicles, exactly what we were looking for at our target price range. I couldn't say enough about the customer service from everyone there. Exceptional! Would highly recommend. read more

We had our 2015 F250 towed there late Thursday night 7/17 for a flat tire and we did not have the key to access our spare tire. On vacation from AZ. Husband went the next morning to see what they could do as soon as they opened. No customer service for 1.5 hours. Wife called from hotel 1 hour later, and they said they would start on it. 2.5 hours later, we had our spare on. They did not have the right key to release the spare and had to cut the bar. They also did not have the right size replacement tire in stock. Two days to order in (really 3 due to Sunday) and we had to be elsewhere the next day. $150 for the service of cutting the bar and putting on the spare. The young men that tried to help us the night before could have cut the bar with a sawzall and have put the spare on for free and have also saved us the 2.5 hour wait for the tow truck. Had to go to a tire store to replace the flat tire. read more

I wish I could give a 0 star rating! The service department here is a joke! No communication, no understanding of basic vehicle knowledge. More times I've been here for "warranty" work I've had to more less draw it out with a crayon to break down to their comprehension level. From being told exhaust leaking from the weep holes to the extent that exhaust fumes were getting into the cab was "normal" and wouldn't cause harm. To "testing a battery" to find it was not the issue behind my car being dead and then flashing the computer. Then dying again in my driveway 3 days later. They say get it towed here and we will look at it but you'll pay for the tow. Ha! No I won't, come get it; and to make matters worse the mechanic comes with a jump box and it's dead so they break down get a wrecker to bring this POS back to their shop and the mechanic doesn't know how to put the vehicle in neutral with a dead battery... so he just dragged; yep dragged it!!!! to get it on there said "dawn works great" (yeah I am talking about the soap). To the latest appointment being a 60k mile oil change, maintenance and tire rotation and a peek at why it's not engaging after sitting a few hours. Oh and that was scheduled last week for 3/22/23. Car was dropped off 3/21/23 at night so that the mechanic could see the delay in response the car has after sitting (this is a new problem) since they had it last first thing in the morning, appointment was at 8:30am. No phone contact all day 3/22/23 no phone call returns, all service department employees gone by 5:30. I do a drive by and see my car is still sitting in the exact same place I dropped it off 3/21/23 and again today 3/23/23 my car hasn't moved and still no phone call from service! I go down in person and nobody knows anything but that my car and many others are still sitting in the lot waiting to even be touched... per service manager. But we can almost guarantee nothing will come of this.... from past experience. My advice, don't buy from here and if you do just buy don't get any of their warranty nonsense; take it to Brandon at Auto Nation (formerly City Auto Plaza) or Austin Automotive but don't get service done here and if at all possible just stay the hell away. Take the drive to literally any dealership except this one! They are not versed in any aspect and can't ever give you a pre-planned itinerary/schedule for what the "fix" is going to be. But you know what they are good at? They know how to not keep their service department running and they how to screw over the average person and have no regard to your timeline. read more

The service team at Faciry Boys Ford greatly helped this out-of-state traveler. They were able to get us back on track a lot quicker than expected. We thought we were going to have to stay another night in Cañon City. Thanks to David and service team, they managed to squeeze in and have us on the road within the hour. We greatly appreciated these guys going the extra mile for us! read more

The service department was abysmal and we were stuck there for 7 hours just to fix some recalls.

We were traveling to Texas when our thermostats went out in our F250. The service manager, Bill, was friendly, helpful and willing to get us on our way. The straw chewing mechanic saw otherwise. He was having to work late. They replaced the thermostat and off we went. At Raton Pass our truck started overheating. If we slowed down or stopped the temp would rise but on highway it got enough flow to cool. All we wanted to do was make it home but had to stop in Bowie Tx at another Ford shop. They found all bolts missing from our fan clutch. ALL!!!!! Faricy said they didn't touch fan clutch to replace thermostats. They didn't do it, not our fault blah, blah, blah. No sorry, hope you make it home, nothing. I've got a call into owner which I'm sure will not be returned. So disappointed. Ford INC will be my next call. I'm not done yet. read more

Great customer service, quick and easy. We will use Faricy Ford in the future. We got the run around from 2 local dealers and had to drive over 40 miles to Faricy, but it was well worth it! Everyone was great. thanks Faricy. read more

We have lived here, since 2009. I have had service from Phil Long and that was a nightmare, never again. We bought a car from Spradley and they were a little better then Phil Long but still had issues. We had gone here , for minor things and Paul, the service manager and David the service writer were always helpful, so we started coming here. We had issues with the cap less fuel system which was resolved , and Paul helped me get some money back from ford. We just had a recall taken care of and some other work which they completed inside 1 day and were very fair on pricing. Service is what sells a dealership and when it comes time for a replacement car , Faricy will get our business. They get you in and out quickly and good work. read more

Had a great experience at Faricy Ford. Was an out of towner camping for a week and had some 4wd trouble. Although no major services on Saturdays, the attendant was very helpful and diagnosed the problem without looking. Had the earliest appointment Monday morning made very quickly. Come Monday, take the truck here again and had a quick drop off and plan. Less than 75 min later, the truck was fixed and the price was reasonable. Easy and quick checkout and I was on the road! read more

I bought a car from farcey boys in canon city colorado, biggest mistake ever. I got to drive the car on a test drive and something seemed strange with the way the transmission was acting. We went to the head of service and was reassured that the transmission was good and thats how it should feel. Well i got to take it home for three days before I had to take it back for transmission work. Then I got a call from my sales person to come get it that it was fixed, but not t h e case. The sales man called back the day i was to pick it up and told me it was still acting up and the needed to keep it and get more work done on it. I looked up the issue it was having on google and it is a common problem with that transmission. They told me its my problem and it is a good thing that I got the warrantee on it because it would have cost me the amount the put in it. So far they are at 3,000.00 I told them to keep it until its fixed and call me when they know its fixed. There are no colorado laws to help an innocent victim of fraud by car dealership so i deal with it. Once you sign its your problem not theirs. I couldnt give no stars because it wont let me i had to pick one star, this is shady business to say the least no morals in this business. read more

My partner and I were researching Lincoln MKT's online when we came across a 2014 on the lot at Faricy Ford. It was a nice day yesterday, so we decided to just drive down (111 miles) vs. calling and trying to make a deal over the phone. When we arrived, Martin Cheeseman greeted us. We chatted with him about what we'd seen online, and he took us straight to the vehicle. After we both test drove it, we knew this is the car we wanted. It was already a few thousand under fair market value according to Kelly Blue Book, so we knew there would be no negotiation room there. Ben, their Assistant General Manager, took our 2012 Ford Focus for a spin, and within a few minutes of being back, we had a quote in front of us. What they were offering for a trade-in was $700 off what I was willing to accept. I showed Martin, on my smartphone, why I felt the trade-in needed to be increased. I also made it clear that, by wanting $700 more, that was not an opportunity to come back and say they'd split the difference. I also said I'd love to chat with Ben in person vs. the typical dealership shenanigans of the sales person going back and forth, claiming to have really fought for us, but the mean managers wouldn't budge and $XXX was the absolute best they could do. Ben was busy, so we walked around the lot a bit. Not 10 minutes later, Ben and Martin came out, shook our hand, and said we had a deal. They detailed the car, filled it with gas (not all dealerships do this with used cars), and we were on our way. I've owned 11 Fords in my ~25 years of driving, and this, by far, was the easiest, most stress-free experience ever. Martin's laid-back, easy-going, genuine, sincere personality was so refreshing vs. other sales folks that are trying to sell you with every sentence out of their mouth. We'd HIGHLY recommended giving Faricy Ford a try when you're ready to purchase your next vehicle. read more